5/5
TrustpilotKaty Jones was very friendly and…
Katy Jones was very friendly and professional.
Agent replied · 24 September 2026
Hi Sabina, That is great to hear, and thank you for sharing. Kind regards
Trusted Agent profile · Epsom
The Personal Agent Lettings and Management Ltd Epsom reviews
★★★★★
1,138 reviews across 2 platforms
157 High Street, Epsom, KT19 8EW
The Personal Agent Lettings and Management Ltd's office in Epsom, at 157 High Street, is rated 4.8 out of 5 across 1,138 reviews on two platforms, including 142 Google reviews rated 4.6.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI had a good experience renting a property
I had a good experience renting a property through Callum Kirkby at The Personal Agent. As a tenant, I found him extremely knowledgeable, professional, and always approachable with a smart, friendly manner. He answered all my questions, addressed concerns quickly, and kept me updated every step of the way. Callum helped us secure a great home faster than expected, overcoming any hurdles along the process and making the entire move smooth and stress-free. I highly recommend him to any tenant looking for reliable, top-notch support!
Agent replied · 25 February 2026
Thank you for sharing Vera, and for your 5 star review
5/5
Trustpilotwhat a friendly person Becky Moore was…
what a friendly person Becky Moore was and asked for permission before doing anything, she is an asset to your company,
Agent replied · 30 May 2026
Thank you for sharing Douglas, we really appreciate your feedback
5/5
TrustpilotGreat service from day 1 to Completion
Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.
Agent replied · 30 May 2026
Hi Daren, Thank you for your review, Sarah is over the moon, and thank you for trusting us with the sale and purchase of your new home. We wish you all the best. Kind regards
5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.
Agent replied · 30 May 2026
Hi Dean, Thank you so much for your wonderful feedback. We're delighted to hear that Stephanie provided such a professional, organised, and responsive service. It’s great to know her clear communication and expertise made the process smooth and stress-free for you. We’ll be sure to pass on your kind words, she’ll be thrilled! Kind regards
5/5
TrustpilotNatasha was brilliant in helping me…
Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.
Agent replied · 30 May 2026
Hi AJ, Thank you for your review. We're pleased to hear that Natasha provided excellent communication and demonstrated strong knowledge throughout your property search. We truly appreciate your feedback. Kind regards
5/5
TrustpilotBecky has been great at managing our…
Becky has been great at managing our property
Agent replied · 24 September 2026
Thank you for your 5-star review Michelle
5/5
TrustpilotI recently moved in to my new home
I recently moved in to my new home, and Callum made the experience really seamless, he helped make the move far easier and simpler than I thought it would be.
Agent replied · 25 February 2026
Thats great to hear Joshua, and thank you for sharing
5/5
TrustpilotKaty is very professional and friendly.
Agent replied · 24 September 2026
Thank you for sharing Emily
5/5
TrustpilotA great company to deal with
A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.
Agent replied · 21 March 2026
Hi Simon, Thank you for your kind review! We're delighted to hear you had a great experience with our team. Becky will be especially pleased to know her quick responses and support made a difference. We really appreciate your feedback and look forward to assisting you again in the future.
5/5
TrustpilotSarah at Tadworth office is amazing
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!
Agent replied · 30 May 2026
Hi Emily, Thank you so much for your wonderful feedback! We're thrilled to hear that Sarah at our Tadworth office was able to support you through such a complex chain and help bring everything together for completion. We'll be sure to pass on your kind words, she’ll be absolutely delighted. Congratulations on your new home! Kind regards
5/5
TrustpilotBecky was great so friendly and always…
Becky was great so friendly and always asked about any issues in each room of inspection!
Agent replied · 30 May 2026
Thats great to hear Paul and thank you for sharing
5/5
TrustpilotStephanie was very helpful and…
Stephanie was very helpful and explained the process of giving notice very clearly.
Agent replied · 30 May 2026
Thank you for sharing and your 5 star review Max
4/5
TrustpilotGood experience working with Miss Foley
I had a good experience working with Miss Stephanie Foley. She was helpful, answered my questions clearly, and provided the information I needed throughout the process. She was easy to contact when I needed assistance, which I appreciated. Overall, the process went smoothly, and I would recommend her services.
Agent replied · 24 September 2026
Hi Diana, Thank you for taking the time to share your experience. It’s great to hear that Stephanie was on hand to answer your questions and provide the support you needed throughout. We’ll be sure to share your kind feedback with her, and we really appreciate your recommendation! Kind regards
5/5
TrustpilotBecky has been very helpful
Becky has been very helpful, polite and efficient, dealing with the issues I have encountered.
Agent replied · 21 March 2026
Thats great to hear and thank you for sharing Nichola
5/5
Trustpilot5 star review!
Becky has been amazing! From communication, to sorting issues extremely quickly!
Agent replied · 30 May 2026
Hi Charlotte, Thank you for your lovely feedback. We’re delighted to hear that Becky has provided such excellent service and handled everything so efficiently. It’s great to know you felt respected during the inspection and that communication and follow-up were prompt throughout. We’ll be sure to share your kind comments with Becky. Kind regards
5/5
TrustpilotThe Stoneleigh branch team are superb…
The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you
Agent replied · 21 March 2026
Hi Claire, Thank you for your kind review and for choosing to come back to us after all these years, it really means a lot. We’re delighted to hear that the Stoneleigh team exceeded your expectations and that you were pleased with the marketing, market insight, and support throughout the process. Providing the best possible service to our clients is always our priority, so it’s wonderful to know that came across. Thank you again for trusting us with your home, and we wish you all the very best for the future
5/5
TrustpilotGreat service
Natasha was really quick to rely throughout the letting and credit checking process. Being kept up to date is so important and she knew that.
Agent replied · 23 December 2025
Thank you for sharing Melanie
5/5
GoogleThe Personal Agent were efficient, speedy and professional when I let out my property. Natasha, Callum and Stephanie were all very friendly and helpful. They responded quickly to my enquiries and gave me sound advice. I'm more than happy to use them as a managing agent.
5/5
TrustpilotThey are always helpful and supportive, and I would highly recommend them to anyone looking for a reliable and responsive property manager.
I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.
Agent replied · 24 January 2026
Dear Thurka, Thank you so much for your kind words and positive feedback. It was a pleasure working with you, and I’m really glad to hear that you had a smooth and positive experience with us. We always aim to provide clear communication, efficient support, and the best possible service, so it’s wonderful to know that this came across throughout your experience. Your recommendation truly means a lot and is greatly appreciated. Wishing you all the best, and please don’t hesitate to get in touch if we can help you again in the future. Kind regards
5/5
TrustpilotSarah in Sales Progressions is a star!
Sarah was exemplary throughout our sale. She moved the process along at pace, always with attention to detail and a pragmatic, solutions focused approach. She was instrumental in finding practical ways forward for the benefit of the entire chain and maintained clear, consistent communication from start to finish.
5/5
GoogleSince Personal Agent took over the tenancy management from the previous agent, they've been superb with getting information back to us really helped us with tenancy process. From a renters perspective it's been a delight dealing with Michelle and the team!
5/5
TrustpilotGreat support in purchasing
We bought our house with Personal agent. Sarah, who dealt with the transaction was fantastic. She was very pro active in communication, bridging the gaps between solicitors and ensure delays were minimal. Definitely recommend them.
Agent replied · 24 September 2026
Dear Mary, Thank you so much for your kind review! We’re delighted to hear that Sarah provided such proactive support throughout your purchase. We really appreciate your recommendation and wish you all the very best in your new home! Kind regards
5/5
TrustpilotSarah has been very helpful and…
Sarah has been very helpful and thorough throughout
Agent replied · 21 March 2026
Thank you for sharing Lydia and for your 5 star review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Lettings and Management Ltd Epsom
How many reviews does The Personal Agent Lettings and Management Ltd Epsom have?
The Personal Agent Lettings and Management Ltd's Epsom office has 1,138 reviews across two platforms: 142 on Google, 996 on Trustpilot (across the whole business).
What is The Personal Agent Lettings and Management Ltd Epsom's rating?
The Personal Agent Lettings and Management Ltd Epsom is rated 4.8 out of 5 across all 1,138 reviews, and 4.6 out of 5 on Google from 142 reviews.
Where is The Personal Agent Lettings and Management Ltd's Epsom office?
The Personal Agent Lettings and Management Ltd Epsom, 157 High Street, Epsom, KT19 8EW.
