Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Sales Progression
I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments which I was unsure about me. She was always available either by email or telephone and if she was off she gave me another point of contact. Moving is a very stressful time but with Sarah’s excellent communication skills she made the whole experience a very positive one. I am so pleased that she will be dealing with my purchase too!
MK · 31 July 2026
Agent replied · 24 September 2026
Dear MK,
Thank you so much for your wonderful review! We're delighted to hear that Sarah made your selling experience such a positive one. Keeping our clients informed and supported throughout the process is so important to us, and it's great to know Sarah's communication and dedication helped make your move less stressful. We'll be sure to pass on your lovely feedback to her. Wishing you all the best with your purchase, we're so pleased Sarah will be there to support you every step of the way!
Kind regards
★★★★★ 5/5
TrustpilotGreat service in a very difficult market
In a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.
Tony · 28 July 2026
Agent replied · 24 September 2026
Hi Tony,
Thank you so much for your lovely review.
Mark and John strive to go above and beyond, and they are over the moon to see your review.
Thank you for trusting us with your own sale, and allowing us to be involved in the ongoing negotiations for your onward purchase.
Kind regards
★★★★★ 5/5
TrustpilotAbsolutely OUTSTANDING
Absolutely magnificent, if the star rating went to 10 I’d give an 11. Highly, highly recommend. Really friendly, VERY proactive, I can’t rate enough. Thank you for keeping me sane and helping to push through the sale of my new house. Forever grateful for your help! Sarah Goddard was simply outstanding, and Ray and Daniel acted as the BEST duo. All in all an unbelievable experience with this team and I wouldn’t hesitate to recommend
Kingston · 24 August 2026
Agent replied · 24 September 2026
Dear Kingston,
Thank you so much for this fantastic review! We’re thrilled to hear you had such a positive experience with us.
Sarah, Ray and Daniel will be delighted with your comments. Keeping everyone informed, being proactive and helping a sale progress as smoothly as possible is exactly what we aim to do, so it’s wonderful to know they made such a difference throughout your move.
It was an absolute pleasure helping you get to the finish line. Thank you again for your very kind words and recommendation, they really do mean a lot to the whole team.
Wishing you all the very best and many happy years in your new home!
Kind regards
★★★★★ 5/5
TrustpilotFantastic Staff
Becky Moore at the Epsom branch has been nothing but helpful and responsive at all times. We had a couple of small issues left for us by a previous tenant which she swiftly resolved as well as helping us out with some amendments that needed to be made. As mentioned, Becky is responsive, polite and has made our experience very positive. I would also like to Mention Ethan Haddon who helped us out throughout the viewing and agreement phases. He was very helpful, friendly and also very responsive (even to our countless questions!). Both members of staff are a joy to deal with and we're very grateful this has been our first experience of dealing with a letting agent.
Ben · 8 May 2026
Agent replied · 30 May 2026
Hi Ben,
Thank you for your lovely feedback. We’re delighted to hear that both Becky and Ethan provided such helpful and responsive service throughout your experience with us. We truly appreciate your kind words and will be sure to share them with the team.
Kind regards
★★★★★ 4/5
TrustpilotSmooth and easy experience…
My whole experience with the personal agent lettings has been a successful and smooth journey. Chris and Natasha were very helpful , polite, responsive and very professional. This has been my first experience with a lettings agent and I must say it was very easy and less stressful than doing it myself. I would highly recommend this agency if you are looking to rent.
Amanda · 25 August 2026
Agent replied · 24 September 2026
Hi Amanda,
Thank you so much for your lovely review and recommendation. We’re delighted to hear that your first experience using a lettings agent was such a positive and stress-free one.
Chris and Natasha will be so pleased to know that their helpful, responsive and professional approach made the whole process smooth and straightforward for you.
Thank you for choosing The Personal Agent Lettings & Management. It was a pleasure helping you, and we really appreciate you taking the time to share your experience.
Best wishes
★★★★★ 5/5
TrustpilotNatasha and her amazing team
Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to provide me with support and help make the flat ready to let. She and her team found excellent tenants in record time and mad the whole process smooth.
Anita · 28 July 2026
Agent replied · 24 September 2026
Hi Anita,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Natasha and the Epsom team were able to support you through what was clearly a stressful time. We'll be sure to pass on your kind words to Natasha. We wish you and your mum all the very best.
Kind regards
★★★★★ 5/5
TrustpilotWe’ve just moving into our new property…
We’ve just moving into our new property and wanted to share how positive our experience has been with the letting agent. From the initial viewing right through to moving in,Ethan Haddon was professional, friendly, and incredibly helpful. He answered all our questions promptly, kept us well informed throughout the process, and made everything feel straightforward and stress-free. It really made a difference during what can often be a busy and overwhelming time. Thank you for the excellent service, we really appreciate it!
John · 3 March 2026
Agent replied · 21 March 2026
Hi John,
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that Ethan was able to make the process smooth and stress-free for you. Moving home can certainly be a busy time, so it’s great to know his support and communication made a positive difference.
We hope you’re settling in well and enjoying your new home. If you need anything at all, please don’t hesitate to get in touch, we’re always here to help.
★★★★★ 5/5
TrustpilotWorth considering as your first option
Glad we sold our property with The Personal Agent in Epsom. We had honest and expert advice from the offset after struggling to sell for 3 months with another agent. The personal agent created a beautiful video of our property which I feel really did help our sale. They also suggested what would and wouldn’t work and gave an honest breakdown of the current market. Many thanks to Richard for his honesty, professionalism and reassurance throughout the sale process.
Customer · 7 March 2026
Agent replied · 21 March 2026
Thank you for taking the time to leave such a thoughtful review and, most importantly, thank you for trusting us with the sale of your home.
We’re really pleased to hear that Richard’s honest advice and professionalism helped guide you through the process, and that the marketing, particularly the video, helped showcase your property so effectively. We’ll also be sure to pass on your kind words to Sarah in our after sales team; she’ll be delighted to know her communication and support made a difference.
We appreciate your feedback regarding viewing updates and will certainly take this on board as we continue to improve our service.
It was a pleasure working with you, and on behalf of the whole Epsom team, we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThanks Callum!
Huge thank you to Callum at The Personal Agent in Epsom. My partner and I are new to the area and couldn't view the rental property in person, so Callum kindly sent us a detailed video and helped us book in a follow up viewing once we could travel down. He was attentive and quick to respond throughout the entire process. Love the new place and can't wait to make it feel like home.
Amber · 14 April 2026
Agent replied · 30 May 2026
Hi Amber,
Thank you so much for your lovely feedback. We're delighted to hear Callum was able to support you, especially with arranging a video viewing and staying responsive throughout the process. Moving to a new area can be challenging, so we're glad he could make things easier for you. Wishing you all the best as you settle into your new home!
Kind regards
★★★★★ 5/5
TrustpilotWe had John from the Banstead branch as…
We had John from the Banstead branch as our estate agent on our recent house purchase. We can not thank him enough, from the start on our viewings he was friendly, professional and always available to answer questions. John made the process so easy , would highly recommend him to anyone using personal agent. Thank you John
Patrick · 12 August 2026
Agent replied · 24 September 2026
Hi Patrick,
Thank you so much for your kind review! We’re delighted to hear that John provided such friendly and professional support throughout your purchase and helped make the process as smooth as possible. We really appreciate your recommendation and John has already drunk the wine. Wishing you all the very best in your new home!
Kind regards
★★★★★ 5/5
TrustpilotThanks Natahsa,The Personal Agent
We had a great experience with The Personal Agent, especially Natasha Sanchez MARLA. She was professional, friendly and helpful throughout the whole process. Natasha always responded promptly, kept us well informed and made everything run smoothly. We truly appreciate her support and would happily recommend both Natasha and The Personal Agent.
Tulay · 18 August 2026
Agent replied · 24 September 2026
Dear Tulay,
Thank you for sharing your experience with us. It’s fantastic to hear that Natasha provided such attentive and professional support throughout the process. Clear communication and keeping things moving smoothly are so important, and we’re pleased that Natasha delivered this every step of the way.
Your feedback means a great deal to the team, and we really appreciate your recommendation. We hope to have the pleasure of assisting you again in the future!
Kind regards
★★★★★ 5/5
TrustpilotI have just sold my property with the…
I have just sold my property with the personal agent in Banstead. We had various delays and issues with the solicitors, however Mark was brilliant throughout. He got involved numerous times to help speed up the process between the solicitors, right to the very end and even on completion day. Thank you for your help Mark and to everyone at the personal agent who assisted throughout the sale.
Scott · 14 March 2026
Agent replied · 21 March 2026
Hi Scott,
Thank you for your wonderful review. We're delighted to hear that Mark was able to support you throughout the sale of your property, especially during the delays with the solicitors. We'll be sure to pass on your kind words to him and the rest of the team. Congratulations on completing your sale, and thank you for choosing The Personal Agent. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotStaff Mention to Katy Jones
Always a pleasant experience when communicating with The Personal Agent Staff. Special thanks to Katy Jones! A lovely lady and delight to meet when carrying out our property inspection. Katy was so accommodating, understanding, friendly and very professional in her work role. Thank you Katy! - Ella Mitchener
Ella · 3 August 2026
Agent replied · 24 September 2026
Hi Ella,
Thank you so much for your lovely review, Ella! It's fantastic to hear that Katy made such a positive impression during your property inspection. We're so pleased you found her friendly, accommodating and professional. Your kind words mean a great deal, and we'll make sure Katy receives your feedback. Thanks again for choosing The Personal Agent!
Kind regards
★★★★★ 5/5
TrustpilotI used The Personal Agent (Epsom Branch…
I used The Personal Agent (Epsom Branch - Lettings) recently and cannot fault the professionalism, friendliness and expertise of these people - specifically Callum who made the process seamless with up to date communication all the way from beginning to end. Callum and his team were wonderful and I'd highly recommend him and The Personal Agent again to anyone looking at letting / selling.
BellTek · 6 March 2026
Agent replied · 21 March 2026
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team professional, friendly, and helpful throughout the process.
Callum will be especially pleased to hear your feedback, and we’re glad he was able to make everything seamless while keeping you well informed from start to finish.
Your recommendation means a great deal to us. If we can assist you again in the future, whether with letting, selling, or any property advice, we’d be more than happy to help
★★★★★ 5/5
TrustpilotStephanie went above and beyond to help me.
Stephanie was extremely helpful in supporting and assisting me with the paperwork when dealing with tenants who had just rented my property. She helped me to resolve an issue that the tenants had. Stephanie went above and beyond to make sure that I was happy with the outcome. She always kept me up-to-date with how things were progressing. Thank you Stephanie so much for all your help.
Michele · 21 September 2026
★★★★★ 5/5
TrustpilotEthan has been an excellent letting…
Ethan has been an excellent letting agent throughout the entire process. He’s professional, responsive, and genuinely helpful, always taking the time to explain things clearly and keep everything moving smoothly. Communication was easy and stress-free, and it was clear he really cared about making sure everything was handled properly. I couldn’t have asked for a better experience and would highly recommend Ethan to anyone looking for a reliable and friendly letting agent.
Shaju · 15 December 2025
Agent replied · 24 January 2026
Thank you for sharing your experience Shaju, its great to hear
★★★★★ 5/5
TrustpilotThe Personal Agent review
The Personal Agent have been very efficient and helpful with our property search! Callum has been great with all our questions and has made moving into our flat as smooth as possible! Couldn’t recommend them enough!!
Anna · 20 August 2026
Agent replied · 24 September 2026
Dear Anna,
Thank you for taking the time to leave us such a lovely review! It’s fantastic to hear that you had such a positive experience with Callum and the team.
We always want the moving process to feel as easy and stress-free as possible, so we’re really pleased Callum was there to answer your questions and help everything run smoothly.
Thank you again for the recommendation, and we hope you’re both very happy in your new flat!
Kind regards
★★★★★ 5/5
TrustpilotThe continued outstanding support from the Personal Agent
Becky Moore, who recently joined The Personal Agent lettings team in Epsom as the Property Manager, visited us at our rental on May 6th. Becky was very attentive, was keen to look into any issues with the flat and promptly organised a visit from The Personal Agent designated maintenance company.
Keith · 12 May 2026
Agent replied · 30 May 2026
Hi Keith,
Thank you for your kind feedback. We’re delighted to hear that Becky provided attentive and professional support during her visit, and that the maintenance arrangements were handled promptly. We’ll be sure to pass your comments on to Becky and the team.
Kind regards
★★★★★ 5/5
TrustpilotFantastic Letting Agency!
Letting or buying a home comes with natural challenges and stresses that need to be overcome. It is unavoidable and inevitable, and I would not look for an agency to remove these from the wake. What I do look for is a partner, who can walk me through the process, think creatively, and who shows genuine care for the outcome that I am looking for. Callum Kirby and The Personal Agent have been fantastic partners throughout my journey and I feel well looked after as a result. I also want to thank Natasha Sanchez for stepping in and providing equal service and partnership when Callum was OOO. What a great team! I strongly recommend this agency.
Kristen · 21 May 2026
★★★★★ 5/5
TrustpilotCallum at The Personal Agent in Epsom…
Callum at The Personal Agent in Epsom was very helpful and kind, he addressed all questions and concerns very quickly and communicated clearly throughout the process of finding and renting a new home☺️ Not to mention he had my offer accepted within a few hours!
Nico · 7 May 2026
Agent replied · 30 May 2026
Hi Nico,
Thank you for your lovely feedback. We’re so pleased to hear that Callum provided such helpful and responsive service throughout your home search. It’s great to know he made the process smooth and secured your offer so quickly! We’ll be sure to pass your kind comments on to him.
Kind regards
★★★★★ 5/5
TrustpilotStephanie. Personal Agent. Epsom
Stephanie has been very helpful. She is knowledgeable and easy to talk to, and didn't make me feel I was asking silly questions. She also got back to me straight away when I emailed her with more questions, and got things sorted out quickly.
Terry · 14 May 2026
Agent replied · 30 May 2026
Hi Terry,
Thank you so much for your kind feedback. We’re delighted to hear Stephanie was so helpful, supportive, and quick to assist throughout the process. We’ll be sure to pass on your lovely comments to her!
Kind regards
★★★★★ 5/5
TrustpilotVery Professional Inspection Service
I had a very positive experience with Charlotte during my recent inspection. She was professional, friendly, and extremely thorough, explaining everything clearly and putting us at ease throughout the process. The service provided was efficient and well organised, and Charlotte was happy to answer any questions I had. Overall, an excellent service and I would highly recommend her.
Thilini · 11 January 2026
Agent replied · 24 January 2026
Thank you for sharing Thilini, and for taking the time to post your experience.
★★★★★ 5/5
GoogleStephanie Foley at The Personal Agent has been outstanding throughout the deposit claim process for our rental property. From the very start, she was proactive in identifying items to claim, organised a meeting to agree on a clear plan of action, and kept us informed at every stage.
She was thorough in compiling the initial claims list, arranged contractor quotes promptly, and handled all communications with the tenants professionally. What stood out most was her attention to detail and willingness to go the extra mile to ensure nothing was overlooked.
It was clear she genuinely cared about getting the best outcome for us as landlords. I would highly recommend Stephanie and The Personal Agent to anyone looking for a reliable and dedicated lettings service.
Pavneet · 16 March 2026
★★★★★ 5/5
TrustpilotSimply The Best!!!!
What can I say about Callum from the Personal Agent?…3 Words…Simply the Best! Callum has been absolutely fantastic with finding me the right properties. He is professional, knowledgeable with a personality that has definitely made him my Best personal agent. Hats off to him. He is a real pleasure to deal with and a credit to The Personal Agent
Janice · 28 November 2025
Agent replied · 23 December 2025
Thank you Janice, we strive to offer the best possible service, its great to hear
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