Trusted Agent profile · Epsom
★★★★★
240 reviews across 2 platforms
126 High St, High Street, Epsom, KT19 8BT
Leaders Sales's office in Epsom, at 126 High St, is rated 4.6 out of 5 across 240 reviews on two platforms, including 238 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleI can recommend Leaders Epsom. Ben efficiently gets in new tenants of the highest quality. Lisa our property manager handles everything stress-free with a complete solution and keeps everything running smoothly.
Dear Richard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team leaders were professional and on the ball. Mia Watkins was a real help from start to finish.
Hi Kirsty, many thanks for your feedback. We are so pleased you have been happy with the service and will be sure to pass your comments onto the team.
5/5
GoogleAimee has shown me a few properties since I’ve started looking, although I didn’t buy through her, she was such a pleasure to deal with and very knowledgable
Dear Polly Laker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie and Ben, have been very pleasant to work with while I have been trying to find a new property. Sophie was always polite and friendly and would keep me informed of any new proprietarys that I may like. Keep up the good work!
5/5
GoogleExceptional service and execution of duties by Lisa Baker. I couldn't have asked for better service.
Dear Jane Mazhambe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have had great service from Lisa recently who is managing my property. Prompt, courteous service. I would definitely recommend their services.
Dear Lisa Few Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have very good experience with leaders. I'm dealing with jessica and Anna they both are amazing and very helpful, Would recommend to anyone in the area looking to rent. Thank you very much Leaders team.
Hi Arun S, thank you so much for your positive comments about our team in Epsom, its great to hear that you had a positive experience. Thank you Ben Senior Branch Manager
1/5
GoogleVery disappointing with the lack of communication after having our offer accepted on a rental property, it taken of the market, to find out only by calling the agency ourselves that someone else had put in a higher offer. Wasted a lot of time looking round the area. Having given notice to our current landlord. Be very careful with Leaders! I do not recommend
Hi Richard, thank you for taking the time to leave your feedback about your experience. We are really sorry to hear that you feel you have not received the excellent service we pride ourselves on. We are concerned by your feedback, and would really like to discuss this in more detail with you, and work to reach a resolution. If you are willing, please contact the Epsom branch manager on 01372 745745, or alternatively reach out to us via email on customerservice@leaders.co.uk.
5/5
GoogleRochelle and Sophie have been really helpful in the process of finding my first flat! Both approachable people and take an approach of no question is a silly question! They are very knowledgeable on the area and the flat. Leaders systems are very user friendly too!
Hi Freya, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleAfter dealing with David and Will for the duration of our house purchase I found them to be very professional. Everytime I called nothing was ever a problem, and I was made to feel valued. David’s persistence meant that the purchase went through in quick time, and the 5 stars is thoroughly deserved.
Hi Mick, your satisfaction is our top priority and thank you for leaving a great review about our team at Leaders Epsom. Kind regards Customer Care Team
5/5
GoogleDespite not always being dealt with by the same person everyone always seemed to know what was going on and the stage that we were at with our sale. Very responsive to enquiries, even through the lockdown I have been able to contact Jo and she has dealt with our enquiries immediately. Would use Leaders again.
Hi Nicola Shepherd, Thank you for the great review of our Leaders Estate Agents Epsom team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Epsom
5/5
GoogleAfter searching for a property through leaders I would recommend it highly. Oliver Cupis met me at the property on time and was professional and perfect throughout. He answered any question I had with great detail and really knew what he was talking about. I couldn’t of asked for more.PositiveQuality, Professionalism
Hi Matt Chapman, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Epsom. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe would like to thank Sinead for being absolutely brilliant to us. Excellent and professional service. We are extremely happy to have moved into our new accommodation and Sinead made that move very easy and trouble free. Thank You
5/5
GoogleExcellent experience with Leaders as tenants for the past 2 years. The staff are very helpful, friendly and polite. Leaders always endeavour to answer our queries in a timely manner, particularly with regards to when things go wrong at the property with heating, electrics, appliances, plumbing etc. I would highly recommend them to prospective tenants and buyers.
Hi Brittany, thank you so much for your positive comments about Leaders and the team at Epsom. We are so happy to hear you have had such a positive experience with us over the last 2 years and that we have been able to resolve issues for you so swiftly. We appreciate you taking the time to leave us this review along with your recommendation. Kind Regards, Leaders
5/5
GoogleVery efficient and friendly staff - made the whole process easy!
Dear Maria Stéfany Silva Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently shown a lovely property by Dayne. He had a lot of helpful knowledge regarding local area & went into great detail about fixtures/fittings of the house. Dayne came very prepared with property brochure & offer forms. He was friendly & approachable.
Dear Holly, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOliver and Sophie at Leaders have been really helpful and very responsive. This has especially been very helpful as a sudden turn of events lead to the prospect of myself being without a home and they have been absolutely brilliant with keeping in touch and answering our questions.PositiveResponsiveness, Professionalism
Dear Patrick Samson! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Epsom branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleVery good experience using leaders. We had jessica.w dealing with our letting and she was amazing and very helpful. Would recommend to anyone in the area looking to rent.
Dear Natasha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave been using Leaders for a number of years, Lisa takes good care of me and my tenants. Never had reason to worry, always felt in good hands and kept up to date on goings-on. Keep up the good work!
Dear Ben, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Leaders sales team in Epsom have worked very hard to help secure our property sale. I can thoroughly recommend them as being helpful, professional, friendly and they have been a pleasure to deal with. They provided regular updates, were always happy to help with any queries and did not rest until the sale was completed.
Hi Matt, thank you for taking the time to leave a review for our Epsom office. We are delighted to hear that our sales team provided you with such a high level of service throughout the sale of your property, and will be sure to pass your kind words along to them.
5/5
GoogleHappy with Lucy’s very swift and efficient communication regarding the flat rental
Dear Maria Zuurmond Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleLeaders knew the answers to all questions given and we had no problems with them. They did want to charge half the rent to be able to clean the property, which we resolved via the landlords instead. The only time I had to visit them was to show my proof of ID and address. All other communication was conveniently done online e.g. contract and inventory signing. One thing that was annoying was that they shared our details with energy and insurance providers (which were apparently required in the contract) who made several hassling calls even 2 years after signing and a year after leaving.
5/5
GoogleReally pleased with the way everything was handled. It was my first time renting so I was quite unsure about many things, Leaders were very supportive thoughout the whole process and Oliver Cupis provided fantastic customer service; friendly, clear and prompt.PositiveResponsiveness, Quality, Professionalism
Dear Hinna, we are pleased to hear that Oliver was able to guide you through the letting process and provide a great service. We love to receive positive comments and appreciate your feedback. Kind regards Customer Care Team
5/5
GoogleI dealt with Rachel at the Epsom office and she was lovely from start to finish. She dealt with all my enquiries quickly and I was able to move in to my new flat with minimal delay.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Sales's Epsom office has 240 reviews across two platforms: 238 on Google, 2 on Yell.
Leaders Sales Epsom is rated 4.6 out of 5 across all 240 reviews, and 4.6 out of 5 on Google from 238 reviews.
Leaders Sales Epsom, 126 High St, High Street, Epsom, KT19 8BT.
