Leaders Sales Epsom reviews

★★★★★ 5/5

Google

We rented a 3 bedroom townhouse in Epsom through Leaders for 5 years. During our time, Lisa from Leaders was always responsive, dealt with any issues promptly and was always supportive and helpful. We vacated the property a couple of weeks ago as we moved into our (first) own home. I was taken aback at how smooth the checkout was. We even had our deposit returned within a week and half of us vacating - I was dreading it, expecting a lengthy negotiation after looking at the very professional, detailed checkout report, but was pleasantly surprised. Lisa and Keith have a real pleasure to deal with. I would not hesitate in recommending Leaders!

Mohan · 25 August 2018

★★★★★ 5/5

Google

Leaders Epsom in general have been fantastic, I have spoken to a few people either over the phone or in person and they have been so welcoming and supportive. Sinead has been amazing at helping us find a property and has been speedy and helpful every step of the way. We made the right decision to use leaders Epsom!

Charlotte · 24 August 2020

★★★★★ 1/5

Google

Had the most unprofessional and distressing experience before Christmas with Leaders. After being told my rental offer had been accepted, was horrified to be informed days away from flying to Canada with my 5 daughters that it had been let to someone else. Having even asked was my offer accepted or accepted until a better offer I was told "noooo its accepted". The only reason I found out was because I called to follow up on the deposit and paper work before I flew for piece of mind. I am totally disgusted in the way I was treated. I never once recieved a call to tell me anything had changed. The agent, who was now on holiday claimed he tried calling. Not one missed call, or message left so a complete lie! After my offer was accepted, the property should never have been show to another sole unless my credit check had failed. The Estate Agent I have since used, are absolutely amazing and have restored my faith that morals still exist. I will not be recommending Leaders to anyone.

Tanis · 25 August 2017

★★★★★ 1/5

Google

Having found a house we loved through Leaders in Epsom, we were told there were so many other viewings so to our delight we were called the next day to say our offer had been accepted. The house was taken off the market. We asked Leaders to speak to the landlord about several things because with a long term tenancy and us having young children it's very important. We spoke to the manager Jack who said he would ask and address the issues we had to the landlord and someone would get back to us the next day. We never hear from them. We spent a lot of time over the weekend making sure we liked where the house was and the area. Then feeling very confident about it and happy the next day, had to ring the agency ourselves to be told that someone else had put in a better offer and they were going to call us to let us know. Very disappointing from the agency and very unprofessional

Kelly · 25 August 2017

★★★★★ 5/5

Google

Excellent Experience with Leaders. I have been a tenant for more than 10year and have rented across the UK, and also overseas. Leaders are by far and away the best letting agency I have dealt with. All the staff have been courteous and extremely helpful. The move in process was seamless with Leaders ensuring the property was clean, utilities providers contacted and provided with my details, all meter readings taken and up to date, and I was made fully aware of any repair work required with an estimated date for completion. It is the little touches which make moving in stress free and this is something Leaders excel at.

3JoeyBear · 25 August 2017

★★★★★ 5/5

Google

Looking for your first property can be very daunting, but Aimee has made this experience so much easier for us. She is always at the end of the phone to answer my questions, and is super friendly! Pleasure to work with x

Beth · 26 March 2024

★★★★★ 5/5

Google

I feel myself & the property are fully supported for safety & maintenance with a good standard of understanding & efficiency from Lisa I appreciate her professionalism

Pamela · 29 November 2024

★★★★★ 5/5

Google

A wonderful team of wonderful people offering wonderful service. The name of the company truly reflects the services provided by the team. Helped me not only finding a place to rent but also helped through out the process in a very caring manner. Hats off to Jessica, Megan and Ben.

Aziz · 24 August 2023

★★★★★ 5/5

Google

Isobel was so friendly and helpful. I definitely recommend to work with her.

Mona · 24 August 2022

★★★★★ 4/5

Google

My end of tenancy experience was made as stress free as possible by Lisa. She was amazing throughout and so professional and helpful. Thank you Lisa! :)

Priya · 25 August 2019

★★★★★ 5/5

Google

We have had a great experience with Leaders in Epsom. We have been dealing with Sadie, Aimee and Lillianna all who have been so nice to deal with and super helpful. We would definitely like to purchase through Leaders again.

Sophie · 26 March 2024

★★★★★ 5/5

Google

New to renting and I am so pleased that I chose to go with Leaders. Megan at Epsom has been outstanding in supporting me through the process. A professional and caring service.

Helen · 24 August 2023

★★★★★ 5/5

Google

Isobel Briggs, was an extremely polite, helpful and knowledgeable member of staff at Leader's estate agents in Epsom. From my initial conversation when registering with leaders, she recommended similar properties and always kept us up to date when trying to organise viewings. I very much look forward to continue working with Isobel whilst finding our new property.PositiveResponsiveness, Professionalism

Nabil · 24 August 2022

★★★★★ 5/5

Google

Sinead was wonderful through out the process. Would highly recommend for anyone looking to rent.

Joel · 24 August 2021

★★★★★ 5/5

Google

I was very impressed with the way that Leaders found us a suitable tenant. After 2.5 months of trying with another agency to let this quite desirable apartment in Epsom without success, Leaders found us a good tenant within 2.5 days. The tenant's suitability was soon checked out and found to be very positive. This is a full management arrangement with Leaders and the auxiliary costs to us were pretty modest. Highly recommended

David · 25 August 2016

★★★★★ 5/5

Google

I recently viewed with Jessica and she was totally amazing, very professional and extremely helpful with a wealth of knowledge about the property. I would recommend anyone who is looking to rent to use this agent.

Marie · 25 February 2024

★★★★★ 1/5

Google

Poor communication, no pro active call backs on tenancy, work not done or late, agreement only arrived day before move in date, made a stressful situation worse. Wouldn't ever use Leaders again. Regarding your reply. I'm well aware of the basis that the flat is let. The owner has been fantastic and very responsive. Please don't try and imply that they haven't been. My review was directed at Leaders.

Paul · 25 August 2019

★★★★★ 5/5

Google

I really appreciate Leaders for their amazing standard service. Specially Meg she is very responsible,punctual and have excellent professional attitude. I got my a House from leaders that actually i need, Must Go with leaders Thanks

Ahmed · 26 January 2024

★★★★★ 5/5

Google

I recently had a viewing with Meg and i cannot express enough how helpful, professional and friendly she was. She answered all my questions and was a dream to have through the how experience. Highly recommend!!

Jasmine · 27 November 2023

★★★★★ 5/5

Google

I recently had a viewing with Meg and i cannot express enough how helpful, professional and friendly she was. She answered all my questions and was a dream to have through the how experience. Highly recommend!!

Jasmine · 27 November 2023

★★★★★ 1/5

Google

Did nothing to sell our flat, after the only 2 viewings we got in the first 2 weeks they asked us to drop our valuation by 20g. Then told me I'd asked in March for them to take it off the market. I hadn't done this!!, but it didn't matter as they'd already removed it in January anyway!!

Lee · 24 August 2021

★★★★★ 5/5

Google

Sophie and Sinead were an incredible help in the move (and house showing) process, always reachable and going more than the extra mile on sign in day - worth all five stars. Highly recommend, and above what I normally expect and find with other agents over the years.

Gordon · 25 January 2020

★★★★★ 5/5

Google

Would highly recommend Ben Heath, the lettings manager here. He goes above and beyond to help with any queries or issues. In my experience, he has gone to the extent of assisting with every request swiftly, ensuring a smooth customer experience. Many thanks for all of your help Ben!

Josh · 25 August 2019

★★★★★ 5/5

Google

Made the renting process very smooth and kept us updated along the way. Were very quick to resolve any issues.

Ellie · 22 September 2024