Trusted Agent profile · Epsom
★★★★★
240 reviews across 2 platforms
126 High St, High Street, Epsom, KT19 8BT
Leaders Sales's office in Epsom, at 126 High St, is rated 4.6 out of 5 across 240 reviews on two platforms, including 238 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and professional. Answer emails in a swift manor. Jess helped us with all our questions and enquiries. Very clear and quick process.
Dear Nadia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSadie was very helpful with all the information she gave me 10/10 leaders staff are friendly and informative
5/5
GoogleHad a great experience, Meg showed me around the property and was really welcoming.
Dear Zoe White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe both just want to express our appreciation to Lisa for her efficiency and professionalism. She is a delight to deal with and always goes the extra mile to resolve any problems or queries promptly. She is a credit to Leaders. With kind regards, Valerie and Bob
Hi Valerie, thank you for your kind words - Jack will be delighted with your feedback. We will be sure to pass on your comments.
5/5
GoogleA fantastic customer experience! The Epsom branch staff could not have been helpful or done anymore for us, truly above and beyond the normal level of service. Having been let down by the quality of another property managed by another lettings agency, we were up against a very tight time frame to keep storage delivery times etc. The staff at Leaders immediately understood our situation and helped us move in within a 3 day turnaround, from viewing the property to handing over the keys. In comparison to the initial response to our difficult situation from other agencies, the staff here are head and shoulders above.
4/5
GoogleNew tenant and so far so good. Not actually moved in yet, so I can't comment on the management side, but I have found the staff very friendly and helpful. They have responded to my questions and I feel confident that I will be looked after by the team.
Hi Lindsey, many thanks for your feedback. We are pleased to hear that you are happy with the service provided by our Epsom branch. We will be sure to pass on your kind words onto the team.
5/5
GoogleSpeaking to Aimee was a delight; She was helpful, polite over the phone and made me feel confident I had chosen the right people for the job.
1/5
Googleabsolutely ridiculous that the reference agency only takes one income into consideration as long as you earn the amount they need you to what is the difference if you have one or two jobs as long as you are working and can pay the rent. Would not recommend .
Hello Dawn, we're very sorry to hear you have been unhappy with the Epsom branch. We were unable to find your record on our systems to look into this - could you please email customerservice@leaders.co.uk or contact the branch direct so that we can investigate? Many thanks.
5/5
GoogleRecently i had a viewing with Meg who was very professional, very informative and extremely helpful!
Dear Ellie Ashford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleWe used Leaders Epsom to find our current property. The process was fairly easy and comms fairly good throughout the initial rental process, but it's been fairly patchy since moving in. The lettings team are far better than the property management itself.
Hi Antonia, thank you for taking the time to leave your feedback; our apologies we haven't been able to respond to this sooner. It's great to hear that you received such a good level of service from our letting team but are sorry to hear that you have not received the same excellent service from our Property Management Department. We pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any maintenance issues arise so it is disappointing to hear that you haven't received this. We are keen to look into this further to see where we can improve, if you are happy to do so then please reach out to us on 01344753100 or write to us at customerrelations@lrg.co.uk so we can look into this for you. Kind Regards, Joe, Leaders
5/5
GoogleVery happy with the service received from Leaders Epsom renting and managing our property. Always responsive and nothing is too much trouble for them - highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Dear Angelina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a landlord I have used the services of leaders for many years. During this time more often than not I've found myself dealing with Barbara Izzard. She has been so professional and helpful that I feel she is my ''go to'' person when calling the office.
Hi Tony, thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience whilst dealing with our Epsom office throughout the last few years. We will be sure to pass your kind words along to Barbara and the team.
5/5
GoogleRachel was incredibly helpful and kept me informed throughout the process. The whole process was quick, simple, efficient, streamlined. 5 Stars to Rachel & the rest of the team.
5/5
GoogleI have rented my property through Leaders for the last five years and I have to say, the staff are excellent, in particular, the property manager Victoria, who assisted me when I had some issues with the bathroom. I cannot reccomend Leaders highly enough.
Hi Jay, many thanks for your feedback and recommendation. We will be sure to pass your kind words onto the branch.
5/5
GoogleThank you for your help guys to find my new home 🏡. …
Dear Yogendra Darlami Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have been letting my property for years. Always found them efficient and professional. No concern or question is silly. Sophie and Ben are amazing.
Dear Reena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleYou can't go wrong with Leaders Epsom. I have been a tenant with them for over one year and can all but praise them for being professional and attentive. Beverly, in particular, is always willing to walk the extra mile to help.
Hi Roberto, thank you for taking the time to share your feedback. We are pleased you have been happy with the service finding it professional and attentive. We will be sure to pass your kind words onto the team, especially Beverly.
5/5
GoogleGreat communication from Oliver & Sophie throughout. Quick to respond to quires & always easy to get hold of, which made the process as stress free as possible. Very good service.PositiveResponsiveness
Dear Aj Donnelly, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleFantastic dealing with Lisa Baker in lettings. Lisa is responsive and personable, and has made the whole experience easy. Thanks so much!
5/5
Googlereally pleased with Lucy and how she managed out move
Dear Maria Kinal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have found all staff to be very helpful and friendly. They regularly kept me updated throughout the process of finding a tenant and were very competent in their searches and prompt with all the paperwork involved.
Hi Christine, thank you for taking the time to let us know about the service you received from the team at Epsom. I am pleased that the team have been so supportive in your experience when finding you a Tenant. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleLeaders Epsom have been fantastic in helping us sort out our new flat and moving out for the first time. In particular, Sinead and Sophie have been very helpful, friendly and professional when showing us round the property and answering any questions/problems we have had. Sophie has gone above and beyond in helping sort out references and providing us with information during every step of the process.
5/5
GoogleOutstanding team starting with Mr Richard Sutton, who is always friendly and accommodating, Mr David Turner on mortgage advice and last but not least Mr Daniel Jones who followed through the transactions - very competent and valuable asset to Leaders, also Peter of the Hampshire branch with the emails and correspondence and quick response. Thank You Leaders Epsom... Honest, friendly, competent 5 stars company - Jon
5/5
GoogleIt's been a very long time since I've had to rent a property and I was a little apprehensive about how things would turn out. However, the expertise and experience of Eleanor at Leaders Estate agents Epsom ensured the whole process ended up a very straight forward one which allayed any fears I might have had. A great service gratefully received thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Sales's Epsom office has 240 reviews across two platforms: 238 on Google, 2 on Yell.
Leaders Sales Epsom is rated 4.6 out of 5 across all 240 reviews, and 4.6 out of 5 on Google from 238 reviews.
Leaders Sales Epsom, 126 High St, High Street, Epsom, KT19 8BT.
