Trusted Agent profile · Epsom
★★★★★
268 reviews across 2 platforms
126, High Street, Epsom, KT19 8BT
Leaders Lettings's office in Epsom, at 126, is rated 4.6 out of 5 across 268 reviews on two platforms, including 266 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleMegan and the team have been very efficient and helpful in the process of getting the keys to our house. Thanks!
Good morning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery pleasant people to deal with,try their best to help,the rental market can be a stressful environment,this team makes it less so.
Dear Michael Leaver, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleThe most discriminatory estate agents you’d ever have the displeasure of coming across. Completely underhand, if you don’t meet the criteria of nuclear family with 2.4 kids you can bet you’ll be completely ignored and put to the bottom of the pile when looking to rent one of their properties.
Dear Louise Smith, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSophie has been absolutely brilliant. Very efficient, quick to respond, professional and friendly. She went above and beyond to help us get the flat we wanted and help us move in smoothly. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sarah Strangeways, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Epsom branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Epsom
5/5
GoogleWe dealt with Oliver who was very professional and helpful from the beginning of our property search. Efficient and empathetic, he made dealing with Leaders significantly better than some of the awful competitors found in Epsom.PositiveResponsiveness, Professionalism
Dear Thomas Payne, Thank you for the great review of our Leaders Estate Agents Epsom team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleMegan was exceptionally helpful, answered all my questions & went out of her way to make sure i got the best customer experience i could have had. 5/5
Dear Holly, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEloise provided a great professional service that was knowledgeable and very helpful as well as having understanding to my disability needs which was very much appreciated
5/5
GoogleWe used Leaders to help us looked for a place to rent, and just moved in few weeks ago. I have to say that the lady (Sinead) who assisted us was very helpful and flexible. She's also very proactive with our searches and very informative about the things we need to sort out before our move. She was very patient with me as we had hundreds of questions (as always) but she answered them cheerfully and patiently. Will use these agents again if ever we come acroos new ventures.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dean Justin Reeve Alunan! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
1/5
GooglePoor, dont use them unless you want to be lied to. We have moved into a rented property which was missold to us and they are now backtracking. Both my partner and I were told on two separate occasions that the garden outside our property was private and now they are backtracking to say they never told us that. Heartbreaking as myself and my partner were so excited about moving in together for the first time and the experience has been completely tarnished by this.
Hi Camelia Gamee! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleAs a landlord I have had regular contact with Lettings Manager Sophie Gibbs over the past year. She takes a very positive "can-do" attitude towards both landlord and tenant, is great at keeping me regularly updated, and at fixing small and not so small items. This week she has really gone the extra mile, working the phones and not taking no for an answer from suppliers to ensure my property is ready to let. Her personal but professional approach makes a real difference and inspires real confidence that my property is being well managed.PositiveResponsiveness, Professionalism
Hi Adrian, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Epsom branch. It's pleasing that you have been happy with the service Sophie has been able to provide you. Kind regards Customer Relations Team
5/5
GoogleMe and my mate were looking for over a month and a half for a place, and continued to be messed about by most estate agents, a property appeared on Zoopla and we contacted asap. We had a young lad Ollie help us with our viewing and he was extremely helpful and a genuine nice lad, he gave us all the information we needed straight away and even offered to go the extra step further and help us out with things such as wifi and explaining the inns and outs of the initial bill payments. Our experience has been very smooth and the transition has been made perfect for moving during this pandemic, a big part of this was the willingness to help and always being available to ask questions or raise queries with Ollie.PositiveResponsiveness, Quality, Professionalism, Value
Hi Joshua, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Epsom branch. It's pleasing that Ollie could provide you with a great service which was both helpful and informative. Kind regards Customer Relations Team
5/5
GoogleI dread dealing with estate agents. I find them usually unfriendly, pushy and clearly have tunnel vision towards their commission. I was elated to deal with both Oli and Sophie who not only were welcoming and friendly but also empathised with our situation and were genuinely keen to find a property to suit our needs. Unfortunately we didn’t find a property through them but I was honestly disappointed that any owed commission didn’t go to this lovely pair. We are still looking so hoping we find our perfect property through Leaders. Many thanks for a friendly and smooth process thus far. Would highly recommend both letting agents
Hi Michelle Passmore, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Epsom branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleExcellent service from Lisa Baker, she was extremely helpful and knowledgeable and made the whole lettings process smooth and easy for us. Thank you Lisa!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleA really professional service that adjusted and attended to all of my needs. Oliver Cupis and Sophie Gibbs were extremely helpful during my experience with Leaders. I can’t recommend them enough!
Hi Louis, Thank you for taking the time to review your recent experience with our Leaders Epsom branch. It's pleasing that we could provide you with a positive experience and meet your expectations. Kind regards Customer Relations Team
5/5
GoogleFirst time dealing with Leaders and it’s been a breeze. Big thanks to Oliver Cupis for all your support throughout the entire process. Can not recommend enough 👍PositiveResponsiveness, Quality, Professionalism
Hello Lewis Price Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThe services provide by Leaders Estate Agents Epsom is very professional and good quality especially the letting manager Ms. Sophie Gibbs. The tenant whom introduce by her is very good.PositiveProfessionalism
Hi Edmond Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with our Epsom branch. Best wishes Customer Relations Team
5/5
GoogleI highly recommend the services of Leaders Lettings in Epsom. Especially Sophie and Ellie on the sales team who were first class in every way in ensuring the whole process was carried out in a very professional and smooth manner. A mention for Sineads help as well and last but not least Catherine on the management team has been extremely helpful. Keep up the good work team
5/5
GoogleRochelle and Sofia were really helpful and responsive to find us the perfect house close to the city center. Overall a good quality servicePositiveProfessionalism
Dear Jacopo Piazza, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe used Leaders to help us looked for a place to rent, and just moved in few weeks ago. I have to say that the lady (Sinead) who assisted us was very helpful and flexible. She's also very proactive with our searches and very informative about the things we need to sort out before our move. She was very patient with me as we had hundreds of questions (as always) but she answered them cheerfully and patiently. Will use these agents again if ever we come acroos new ventures.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dean Justin Reeve Alunan! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
1/5
GoogleDO NOT USE LEADERS. I called and enquired numerous times about a property and no-one came back to me regarding a viewing despite me following up on various different platforms. It’s such a tough market currently and it doesn’t make it any easier when letting agents do not communicate properly! Such a poor service, absolutely would not recommend.
Dear James Yardley, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI spoke to leaders about a property that I wanted to view. Oliver Cupis met me at the property on time and was professional, polite and attentive to all my questions. He also ensured he followed up on a timely manner on the day to get my feedback and also so discuss any other opportunities that may be available. I wish him all the best in his career. I’m sure he will do well.PositiveResponsiveness, Quality, Professionalism
Hi Hussein Somji, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Epsom. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThe Epsom team are very responsive to any issues and facilitated a fast move in process
Thank you for taking the time to leave the team such a brilliant review. It is lovely to hear such positive feedback! Thank you, and have a fantastic day! Many thanks, Sophie - Lettings Manager
1/5
GoogleWe have arranged a viewing and went to view the property, we like the property in first instance and agreed to put an offer, further we also informed the negotiator not to show the property until our offer is been accepted before leaving she assure as that she will not show the property but she purposely showed property to some other family, off-course property was so nice they put offer to. Now again there I believe once you have offer you should have cancel other viewings but she did not and give both offers to landlord...the LANDLORD which we assumed already decided with other interested tenant as they were not Asians..i was keep calling her writing various emails but she said oh we have 2 offers so we decide to put both... after one week a whole one week they rang and said oh landlord decided to go with the other interested tenant my QUESTION Y and how the decide and judge though we have all right documents and higher salary ....we qualified there and there but I am sure because of we belong to Asian community the did not put out offer forward and just informed that landlord goes with the tenant.. My daughter was so upset as it was near her school and we have planned all set for the property .................this what the did for sure unethical as we been to property first and straight away give offer , she should not put other offer till we were genuinely rejected...NegativeProfessionalism
Dear Sheejay Ayub, we're saddened to see that our team in Leaders Estate Agents Epsom have received a low star rating. We'd really like to address this situation with you as we want to see how we can turn your experience around and improve our services moving forward. If you are willing to do so then please reach out to us on 01344 753104 or write to us at customerrelations@lrg.co.uk. Kind Regards, Leaders Estate Agents Epsom (Customer Relations)
4/5
GoogleOliver is part of a great team who kept us informed at all times. Friendly with great manners. We were shown around by Olly and Amie. Good job!PositiveResponsiveness
Hello Hoikin Wong Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Epsom office has 268 reviews across two platforms: 266 on Google, 2 on Yell.
Leaders Lettings Epsom is rated 4.6 out of 5 across all 268 reviews, and 4.6 out of 5 on Google from 266 reviews.
Leaders Lettings Epsom, 126, High Street, Epsom, KT19 8BT.
