Urban Patchwork London reviews in Ensign House

★★★★★ 5/5

Google

Urban Patchwork have been incredible. They sold our flat in SE1 within 4 weeks, as promised. After many frustrating months trying to sell with other agents, they succeeded where the others failed. The service was always professional and dealing with Toby and Tessa was a joy. I believe being shown round a property by a friendly and knowledgeable agent really makes a difference and our experience proves that. The sale went through quickly due to their diligence chasing up on elements of the process and we are now very happy in a new property. Thank you Urban Patchwork- if we move again, you will be the first people we call!

Alice · 1 June 2019

★★★★★ 5/5

Google

I am very glad that I chose Urban Patchwork to handle the sale of my house on Greenland Quay. Their service was first class from start to finish. Toby gave me a well considered analysis of the value of my property, backed up with relevant comparables and housing market statistics. They put together an attractive description and photographs and published this online and through other media. I felt confident that they would communicate their own enthusiasm for the house and for the area to potential buyers, and this proved to be the case. The house was sold subject to contract, at an acceptable discount from the asking price, within 6 days of going on the market, which would have been a good result at any time but was an amazing result in current market conditions. Tessa then took on most of the adminstration and follow-up to ensure the sale went ahead, liaising with the purchaser and the solicitors on both sides. At times things did not run smoothly but Tessa was persistent and calm throughout. She and Toby responded promptly to phone calls and emails, and were a pleasure to deal with. Although they are a new agency I could see that they have a wealth of knowledge about the area, and are continually developing their presence locally and on the web. Their office is stylish and welcoming, with photographs showing Surrey Quays area at its best. I liked it that they are an owner-managed business and a social enterprise, I think it gives them an edge. I would not hesitate to recommend their services and believe they will be very well placed to serve clients in both lettings and sales as the Canada Water development proceeds and further transforms the surrounding areas.

Sarah · 1 June 2019

★★★★★ 5/5

Google

Really pleased with the service that these guys provided. Very professional throughout the transaction. Both Toby and Stuart were great.

C · 26 March 2025

★★★★★ 5/5

Google

Toby and Tom from Urban Patchwork were fantastic to work with - in organising viewings around us (as tenants) and going out of their way to assist us whenever needed. They are very responsive either by phone and email and it show what a small agency is like compared to the large agencies. I could not recommend them more highly.

Julia · 26 June 2025

★★★★★ 5/5

Google

Toby is extremely helpful, very attentive, accommodative and truly interested in finding you a good house. I scoured hundreds of houses and he is absolutely the best person in this business that I interacted with. Definitely go to Urban Patchwork when trying to find yourself a house!

Aditi · 7 July 2018

★★★★★ 5/5

Google

Having been so used to dealing with horrendous estate agents I was less than keen to get back into renting but Toby at Urban Patchwork has made the whole process seem effortless. The house itself is a dream and communication has been quick and super helpful. Cant recommend Urban Patchwork enough - and they’re a socially minded enterprise, what’s not to love! Thanks Toby and Tessa for finding us our lovely new home. We are incredibly grateful!

Jessica · 7 July 2019

★★★★★ 5/5

Google

We sold our new-build flat in Surrey Quays with Tom, and I couldn’t have asked for a better agent. He really understood what made our place appealing and took the time to present it properly: the listing, photos, and marketing were all done …

Thomas · 22 November 2025

★★★★★ 5/5

Google

Amazing company, always willing and available to help or give advice. I’ve been renting a property for the past 8 months that Urban Patchwork is managing, and can honestly say it’s been a pleasure. A special thanks to Toby and Paula for their friendly and kind service. I would highly recommend them to any landlords and tenantsPositiveResponsiveness, Quality, Professionalism, Value

Peter · 26 August 2022

★★★★★ 5/5

Google

As I'm going to rent my flat for several years, I needed to find an agency I could trust and agents with whom I could build a strong relationship. I found all of the above with Toby and Tessa from Urban Patchwork. They've been able to find tenants within a week. I mainly dealt with Toby who've been very professional. I'm glad I found Urban Patchwork and I'm looking forward to our future cooperation.

Jerome · 7 July 2019

★★★★★ 5/5

Google

I recently sold my Deptford apartment with Urban Patchwork. Both Tom and Toby impart a huge degree of professionalism and experience in their dealings with you and I felt like my sale was in excellent hands throughout. Their valuation …

Rhys · 22 November 2025

★★★★★ 5/5

Google

Tessa and Toby were fantastic helping me with my flat purchase, from my initial viewing right up to completion - they were incredibly reactive and it was a pleasure working with them - I would highly recommend!!

Rachel · 6 July 2020

★★★★★ 5/5

Google

Chris has been exceptional in showing us around different properties. He has also provided us with great insight when making our purchase. When I will end up selling I know who I will reach out to!

Ioana-Maria · 26 March 2024

★★★★★ 5/5

Google

Amazing company, always willing and available to help or give advice. I’ve been renting a property for the past 8 months that Urban Patchwork is managing, and can honestly say it’s been a pleasure. A special thanks to Toby and Paula for their friendly and kind service. I would highly recommend them to any landlords and tenants

Pieter · 6 July 2022

★★★★★ 5/5

Google

Chris has been an angel! He was very trustful, helpful and patient throughout my first purchase of a flat. And he helped me even after when I needed some advices about local services. It’s a small, local estate agency that deals with very nice flats/houses for all the budgets

Laura · 26 March 2023

★★★★★ 5/5

Google

We bought a house from Urban Patchwork a few months ago and found Tom to be very helpful, transparent and responsive. He knew his stuff and gave us frank and honest responses, so we felt in much better hands than with other estate agents we …

Tessa · 22 August 2025

★★★★★ 5/5

Google

Toby and the team from Urban Patchwork was very professional and the communications and the handling for the tenancy application and moving in process was made extremely easy. They clearly have very good knowledge of the market and have great connections to resources in the local area, very great experience dealing with them and would recommend to anyone.

J · 26 March 2022

★★★★★ 5/5

Google

We sold our flat using Urban Patchwork. Very happy with Toby and the team. Toby was very knowledgeable about the local area, and pleasant to deal with, and the sales process went very smoothly.

Stu · 26 March 2024

★★★★★ 5/5

Google

Thank you Toby and Chris for your great work, you and the rest of the team at Urban Patchwork have been very professional and supportive throughout the whole sale process. Thanks in particular for keeping us informed of every step and for your recommendations, which were greatly appreciated.

Rudy · 26 March 2023

★★★★★ 5/5

Google

Toby was great in helping us find a place. Extremely warm and was interested in our requirements. Very enthusiastic and answered all our questions tirelessly. Extremely professional and timely in his responses. Will definitely recommend Urban Patchwork!

Aditya · 7 July 2018

★★★★★ 5/5

Google

I used Urban Patchwork recently to sell my property in Rotherhithe. Toby Gooding, the MD, found a buyer immediately and gave us very useful advice regarding the various steps involved in the selling process. Stuart Wood, a senior property advisor at the agency was also extremely helpful, promptly answering my emails and coping with some unusual problems. Nothing seemed too much trouble. He made sure that the whole process went smoothly. I highly recommend Urban Patchwork because of their experience, professionalism and attention to detail.

Linda · 26 March 2024

★★★★★ 5/5

Google

Toby and his team have managed to deliver and got an offer on our place in few weeks and succeed where others failed! Great listing and photos accompanying the marketing with success.

Fabio · 26 March 2024

★★★★★ 5/5

Google

We were very pleased and impressed with the service from Toby and the team at Urban Patchwork when selling our apartment. They were professional, diligent and enthusiastic. From start to finish we felt that we were an important client, and more than once we found they had 'gone the extra mile' in ways that not every agent would do. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Heather · 26 August 2020

★★★★★ 5/5

Google

We are a Conveyancing Firm who have dealt with Tessa and her team at Urban Patchwork on a number of property transactions. We have been extremely impressed by the whole teams efforts in coordinating and managing challenging transactions, and also communicating regularly with us every step of the way. It is also refreshing to work with a company that supports the local community through their charity work.

Rebecca · 7 July 2019

★★★★★ 5/5

Google

A very refreshing change to deal with an estate/lettings agency that is so professional, organised, diligent, personable and knowledgeable. And not a pointy shoe or shiny suit in sight. The usual stereotypical estate agent persona doesn’t feature here, and what you get is an experience that is far better than with any other estate agent I’ve ever used. I’ve bought/sold/rented a few properties over the years and I thought all estate agents were roughly the same, but these guys have turned all that on its head. What really struck me was the honesty. I received two offers at the same level through different agents at the same time, yet Urban Patchwork didn’t try to tell me their client’s offer was better. Instead they assessed both, and advised me that the offer that came through another agent was better. Most other agents would focus on their own profit rather than thinking about what is best for the customer, but Urban Patchwork had the integrity to ensure I got what was right for me. So I hired them to manage my property long term, and I know it’s in good hands. Lastly, they are a social enterprise, and give a decent chunk of their profits to a homeless charity. If ever there was an example of an organisation who have got it right, it’s this one.

Markos · 6 July 2020