Urban Patchwork London reviews in Ensign House

★★★★★ 5/5

Google

Renting with Urban Patchwork has been a breath of fresh air. Absolutely fantastic service provided by Toby, Paula and Shabana ! Toby understood perfectly what we were looking for to match the right property to us and suggested the best properties to view. Very professional, knowledgeable, honest, responsive, flexible, responded to our needs immediately to fix any issues, and always very friendly. The whole team provides a first class service to tenants and landlords. If you want an honest no-nonsense estate agent who you can trust completely then choose The Urban Patchwork Agency. By far the best real estate agency we’ve used in London ! Highly recommended !

Lucie · 26 March 2023

★★★★★ 5/5

Google

Chris and Toby from Urban Patchwork helped us enormously in buying our first property. Chris' pragmatic and thorough approach to the search helped us to almost immediately find this beautiful flat we now live in. Despite some difficulties with solicitors along the way (I know, I know, who'd have thought?!) Chris and Toby offered tireless help and support which made the whole process as easy as possible. We were delighted with all their help and would strongly recommend their expertise to anyone looking to buy or sell in the Surrey Quays area.

Leo · 26 March 2023

★★★★★ 5/5

Google

Urban Patchwork are quite new and still small. But I can assure any prospective customers that they are pure gold: Toby and Chris are charming, brilliant to work with, and apparently inexhaustible. Having tried throughout the Covid period to sell my (beautiful) flat using several major and one local agent without success, Urban Patchwork sold at the very good asking price to the second viewers they brought through the door. I couldn’t believe it. Chris held my hand and guided me through all the usual blips, he anticipated problems, chased solicitors and was always accessible and calm. He literally kept me sane. Do yourselves a real favour, go with Urban Patchwork.

Marcelle · 26 March 2023

★★★★★ 5/5

Google

Toby and co are very diligent, proactive,available and give honest upfront advice even when it isn’t necessarily what the sellers want to hear. They take time to understand and market the property well. They charge broadly in line with the going rate for estate agents. Only flaw would be to be cautious with their recommendations around solicitors, our experience wasn’t good and they take commission.

Nicholas · 26 March 2024

★★★★★ 5/5

Google

Toby is by far the best estate agent I’ve worked with, both friendly and helpful. He has provided invaluable help and advise to help me make my first buy, despite the fact we aren’t buying through Urban Patchwork (unfortunately our new flat is being sold by more traditional and unpleasant estate agents).

Thomas · 7 July 2019

★★★★★ 5/5

Google

Very personal and professional service. Urban Patchwork is a gem in the world of letting agents. With only having a few weeks to find a property, Toby and his team were nothing short of perfect, and if I decide to move again, i will be staying with Urban Patchwork.

J · 7 July 2019

★★★★★ 5/5

Google

Urban Patchwork assisted in the sale of my mothers property on South Sea St. Toby was a pleasure to work with and was very responsive, in helping us through the sales process. Would recommend to customers within the area.PositiveResponsiveness, Professionalism

William · 26 August 2021

★★★★★ 5/5

Google

As first time buyers buying in the middle of the pandemic, we knew things would get bumpy and they did but thankfully our agents Chris and Toby at Urban Patchwork went above and beyond to solve issues and accelerate the process. Without their mediation with solicitors and other agents from the rest of the chain, we would probably still be trying to complete and we would have likely missed the stamp duty holiday. Their communication is prompt and always clear and honest, so we felt we could trust them. This agency is more than an agency and it shows by the support they provide and the genuine care. I cannot recommend them enough.

Julien · 31 May 2022

★★★★★ 5/5

Google

Urban Patchwork has now been managing my property for a year and as an overseas landlord I couldn't be happier with the service provided! Toby, Paula and Shabana have been super professional, informative, diligent and a real pleasure to work with. Their excellent communication, local area and market knowledge, modern, digital approach to document handling and level of care in property management has been superb. I am especially pleased with their quick and effective service of resolving any arising issues. I am really happy for me and my tenants to have a peace of mind thanks to them!

Andrei · 26 March 2022

★★★★★ 5/5

Google

As a first time property buyer in London, Chris had been providing professional advice and service all along which was a great help to me. Unlike other property agent who only focus in getting the deal closed, Chris understands your needs and concerns and work out the best arrangement for you. He also followed through the whole process, assisted in liasing with solicitors and keep me well updated. I will definitely recommend him to anyone who wants to purchase property in the area.

Silvia · 26 March 2022

★★★★★ 5/5

Google

In a nutshell: Best agency experience. Highly recommend! A 'bit' more detail: Nothing truly prepares you for the stress of buying property. Before my purchase through Urban Patchwork, I had an offer accepted for a different flat and from a different agency. It wasn't long before I started finding myself in a gazumping situation, one I'm very against. With other viewings, I had a lot of uncomfortable pushing from agents trying to sell a place when it just clearly did not even fit my description or the speed pressure of other interested buyers. I was straight with UP early in the stage with their only response being 'no problem' and no pressure. They're strongly against so many of these tactics and enhanced-pressure situations, emphasising they want you to have a good and comfortable experience. They truly kept their word. The process was still incredibly stressful, issues from the vendor, solicitors and other parties like checks and surveys. But throughout the whole process, UP were very communicative and responsive, they chased where needed, researched and investigated to help, pointed me in right directions to other things or even got problems solved themselves. They were also incredibly swamped with loads of clients and buyers, which never deterred from their service and help. The main contacts I was with were Chris and Toby, both wonderful people (personally and professionally). But even other members of their office were also so nice and helpful. I am eternally grateful. I deeply loved the property and was so stressed of chances in losing it because of issues from other parties. They did a wonderful job to keep the process in-tact and ensured I got it. To Toby, Chris, and everyone else in UP - my thanks! x

Jamie · 26 March 2022

★★★★★ 5/5

Google

The team were absolutely amazing. Attentive towards my self and the buyer and truly made the process so much easier. They’re professionalism 1st class and would highly recommend!

FUTSAL · 30 April 2025

★★★★★ 5/5

Google

Toby from Urban Patchwork handled the sale of my flat. I found him to be highly effective, knowledgeable and very pleasant to work with. He did a great job setting up new buyers after a sale had collapsed with another local agent, got the property under offer quickly and achieved the sale price I was looking for. I would definitely recommend Urban Patchwork to anybody looking to sell.

Peter · 26 March 2023

★★★★★ 5/5

Google

We had a buy (unfortunately the sale fell through, through no fault of theirs) and subsequently a rental through this company. They are very personable, often calling to sort something in minutes, that would otherwise take several days if done by email. Good companies have good people and these guys are good people!

Ciar · 26 March 2024

★★★★★ 5/5

Google

We recently moved into a property with the help of Urban Patchwork. We dealt with Toby who was extremely helpful and it was a seamless process from start to finish. I would highly recommend them as an estate agent. Andrea

Andrea · 7 July 2019

★★★★★ 5/5

Google

I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in terms of how to rent my flat out but I have been supported all the way through and I really trust that I am in very capable hands. I have had many interactions with other estate agents over the years and had become somewhat jaded by negative experiences so it takes a lot for me to say that! Urban Patchwork take a lot of time to really do their homework/research so that the advice they give is really personalised to you. It’s also honest and realistic which I’ve valued. When I’ve had any questions or queries, I’ve really appreciated their responsiveness. In summary, I feel like Urban Patwork take a lot of care in providing a superior/personalised service and I have nothing but good things to say!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 26 August 2021

★★★★★ 5/5

Google

Urban Patchwork has made the sale of my home seamless and stress-free. When my first buyer unfortunately pulled out due to COVID-19, Toby at Urban Patchwork remain responsive to my enquiries and even managed to find a new buyer within a short time, and convinced him to put down a much higher offer! I will highly recommend Urban Patchwork to anyone who is looking to sell and buy in London. Not to mention they are also a certified 'business for good' and member of Social Enterprise UK. Urban Patchwork delivers a great service from the heart, sincerely.PositiveResponsiveness, Quality, Professionalism

Will · 26 August 2021

★★★★★ 5/5

Google

My girlfriend and I were searching for a flat and came across Urban Patchwork Surrey Quays. The agent responsible, Toby, offered a high quality and extremely professional support for our flat search. He and the whole team were extremely helpful when visiting the flat, always quick to respond to any question we had and also offered a second flat visit as asked by us. During the flat visit they gave us all the details we needed and in the process of moving in, they were reliable as well. We can highly recommend Urban Patchwork and would pick them again if we will ever search for another flat.PositiveProfessionalism

Lukas · 26 August 2021

★★★★★ 5/5

Google

Urban Patchwork sold our London property. We live in Germany and were a bit concerned about how we'd manage the process remotely during Covid. We spoke to several agencies to make sure we made the right choice and ended up going with Urban Patchwork. Rayén and Toby have done a fantastic job in selling the flat. They're extremely hard working, transparent and responsive. We've felt we had a great partner that we could trust at a time where we had no way of going to the UK. Highly recommended!PositiveResponsiveness, Professionalism

Martin · 26 August 2021

★★★★★ 5/5

Google

Toby was great, followed up regularly and was a big help making the purchase run as smooth as possible. Would definitely recommend him and Urban Patchwork

Rebecca · 6 July 2022

★★★★★ 5/5

Google

After the unsatisfactory experience with other bigger estate agents, I contacted Toby at Urban Patchwork. He has an excellent knowledge of the local area and he is very honest and transparent. Toby and Chris are very efficient and proactive. Their marketing was great and within a day they found a buyer for me. They were really helpful throughout the process. They are the best agent I had ever come across. I would highly recommend Urban Patchwork!

M · 26 March 2022

★★★★★ 5/5

Google

Shopping around estate agents, urban patchwork and Toby’s service really stood out as exemplary. He has a excellent knowledge of the local area, a very strong focus on proving good service, and he was very honest and transparent, and so trustworthy. Toby did his research before speaking to me about my flat sale and didn’t rush or pressure a decision. So if you are looking for an estate agent that stands out on customer service, this is the one for you.

Rose · 6 July 2021

★★★★★ 5/5

Google

A few times now since consulting with Urban Patchwork about a possible letting I've asked questions about property issues and they do go the extra mile to help!!

Liz · 26 March 2025

★★★★★ 5/5

Google

We had a great experience finding a property to rent through Urban Patchwork. Toby and Shabana have been very helpful answering our questions and getting the paperwork ready. It has been a smooth process throughout and we can highly recommend them. Special thanks for going above and beyond expectations to sort out a hoover for us (which we needed but the property did not come with one) - truly amazing customer service and problem solving!

Balint · 26 March 2022