Trusted Agent profile
★★★★★
192 reviews across 2 platforms
16 - 18 Market Place, Ely CB7 4NT
Tucker Gardner's Ely office at 16 - 18 Market Place is rated 3.4 out of 5 across 192 reviews on two platforms, including 141 Google reviews rated 4.1. The 51 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ely office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Holly and Elliot for help and guidance. Very professional and friendly approach. Highly recommend. Thanks again!PositiveProfessionalism
Many thanks for the amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were dealing with Harriet from the first enquiry to the day we moved in and she’s been so great! She made the process so much easier than we’d thought and we’re happy with the property and it’s exactly as presented .
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Rutendo. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY, false advertising and lack of professionalism
STAY AWAY! Scammers, disorganized, unprofessional and looks like they have no understanding how any part of the letting process works! Harris is the most deceitful and unprofessional agent I've ever worked with, despite his calm and reassuring tone, so if you end up with him, stay clear!
5/5
GoogleWanted to write especially for Fenella Maxwell. She has been super responsive, proactive and professional. Went way above and beyond to help me throughout the process . She is indeed a great resource in the sector .
Hi Javeria, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
3/5
GoogleTG lettings -- friendly staff and a transparent process for which I was kept well informed throughout. However I found it very difficult to reach the office by phone (automated service hung up on me several times) and there were occasions where I found the attention to detail lacking.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Google5/5 stars for Harriet and the wonderful letting team at TG Ely who just settled us into a new home! Totally professional, totally friendly, all over the detail. Nothing was a problem, would highly recommend :)
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the level of service I received regarding my home valuation appointment scheduled for 1:30 pm today.
1/5
GoogleTerrible service from the sales team after emailing twice, phoning numerous time and even going into the branch to arrange a viewing, no one from the sales team has contacted me. If you want to sell you property don't use these.
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI've been renting a flat with them for almost 4 years and if it wasn't for a new job I found away from Ely, I'd stay here even longer. They're very quick in replying, very polite and are always ready to help. Good price for the property and excellent service from the office, I really recommend this agency.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleWould not recommend at all from the perspective of a former tenant. They have not facilitated the return of my rental deposit or rental overpayment in an acceptable timeframe at all. Looking at other reviews, it appears my experience is not unique.
1/5
TrustpilotCaused accident and ran away!
We had an appointment viewing with your agent Drew Carolan. On the day, Drew opened a steel fence on the driveway but didn't settle it stable so it hit our car and cause a dent. Drew Carolan said he will contact us to proceed insurance claim, but he never did and disappeared ever since, so does Tucker Gardener, please avoid this company if you can!
1/5
TrustpilotNever answer the phone
The Cambridge office Sales department literally never answer the phone. I've tried multiple times over days to enquire about buying a property and they never pick up. I've left messages and they don't follow up on them either. I've tried the Shelford and Histon Offices today and neither of them answered their phones. No wonder properties are sitting on their site for months.
5/5
GoogleGreat service provided by Elliot, Harriet and Fenella in from the Ely office making our move to Ely quick and easy.
Hello Rob, Thank you for your wonderful 5* review! We're delighted to hear that Elliot, Harriet, and Fenella made your move to Ely quick and easy. Best regards, Lucy, Customer Relations Team
5/5
GoogleI've been renting a flat with them for almost 4 years and if it wasn't for a new job I found away from Ely, I'd stay here even longer. They're very quick in replying, very polite and are always ready to help. Good price for the property and excellent service from the office, I really recommend this agency.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t be happier with the service we received from Harriet at Tucker Gardner Ely, she was officiant, friendly and super helpful! Can’t thank her enough for all her help and support!
Oakley-rae Marnoch thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service from tuckergardner couldn’t fault the communication from Harriet - always kept us in the loop and made the whole process so smooth and easy - would recommend!!
Thank you for your 5* review and recommendation Gregory. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn’t be more grateful to Harriet. She has made my process of finding a home very easy and I can’t thank her enough for being so kind and patient.
Thank you Tegan for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
3/5
TrustpilotGood Luck getting your Deposit back
I found the letting agent herself to be extremely friendly, helpful and efficient. However I am becoming greatly concerned after reading all the reviews reporting unacceptably late return of deposits, as this is my current experience. I have now waited 1 month for the return of my £1211 deposit, having spent over 20 hours submitting photos and responding to irrelevant “issues/damage “ on the check out document such as “non working light bulb” and “abandoned frog statue” (a tiny tin figurine that was in the garden when we moved in….) and “rubbish by the shed” - a Tucker Gardner To Let sign and the Landord’s spare paving! All after I damaged absolutely nothing and even paid £420 for a professional End of Tenancy clean that left the property much cleaner when we vacated than it was when we moved in! It’s definitely time Letting Agencies realised that their Landlord clients don’t understand the law on Deposits and the vital difference between Damage and Fair wear and Tear! The poor Tenants are always the last to be considered and the ones who have to keep borrowing money for their next deposit whilst awaiting the return of the one they paid in good faith 12 months previously. The clue’s in the name - It’s a Deposit - not a savings account for Landlords to dip into in order to do up their properties in between Tenants! Anyhow - wish me luck and here’s hoping I don’t incur yet another month’s overdraft fees before they get around to returning my money 😞
5/5
GoogleElliot and Fenella have been amazing from start to finish. I’d have no issue recommending Tucker Gardner to friends and family and would definitely use them again.
Many thanks Mia Yearn for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy fiancé and I have recently begun renting a property through Tucker Gardner. We had dealings solely with Holly (Ely Branch) who has made the process fluid and easy, she has also been extremely helpful and friendly. She was willing to answer any questions we had in a timely manor. We thoroughly recommend!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleMy partner and I have recently moved into a house rented from TuckerGardner. Our experience so far has been highly positive and we feel more positive with their service than with our previous agent. At the moment I don't feel I have the full picture of them and will hold off on a 5* review until then.
Thank you for your kind review! I will of course make sure our local team are made aware of your kind comments, however, if there is anything we could do to achieve that elusive 5th star, please let us know at review@countrywide.co.uk. Best wishes, Scott
5/5
GoogleIt was a pleasure to deal with Tikal. Was very helpful and informative to us as first time buyers.
Thank you for leaving us your superb 5* review James. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnfortunately I can’t give them -5.I…
Unfortunately I can’t give them -5.I rented a house with them and now I can’t move there because the property is infested with toxic waste,the cooker have some cable on the floor possibly dangerous!The agent said he can’t do anything!We have only one solution to sued them!
1/5
GoogleAbsolute nightmare trying to get deposit back no contact just ignore all requests, if you give a deposit expect to lose it even when property in better condition than when you moved in
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tucker Gardner's Ely office has 192 reviews across two platforms: 141 on Google, 51 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Tucker Gardner Ely is rated 3.4 out of 5 across all 192 reviews, and 4.1 out of 5 on Google from 141 reviews, checked 9 October 2026.
Tucker Gardner Ely, 16 - 18 Market Place, Ely CB7 4NT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.