Tucker Gardner Ely reviews

★★★★★ 5/5

Google

The sales staff at TG Ely are an exceptional team who have gone above and beyond to secure and manage the successful sale of my house through a difficult period. Owen and Lauren could not have done more to help the sale and to help me through the process. They were always there to provide advice, guidance and proactive assistance, in a friendly and personable manner that made such a difference for me. It is down to their professionalism, hard work and diligence across all aspects of the process that the sale was made. I could not recommend them highly enough, brilliant individuals and an excellent team!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 26 August 2021

★★★★★ 5/5

Google

I was a tenant with Tucker Gardner (Ely office) for 3+years. Never had any issues at all, any communications were clear and timely. I would be very comfortable renting with them again in the future.

Max · 3 January 2025

★★★★★ 1/5

Google

DO NOT RENT FROM TUCKER GARDNER. Where do I begin? * refused to fix issues with damp (caused by broken pipes, tried to blame us for daring to close our windows) * house was put up for sale without anyone informing us, prospective buyers were taken into the house without anyone asking/checking with us * Tucker Gardner lied during the checkout process and tried to blame us for pre-existing damage We had to appeal the deposit deductions, and due to more lies from Tucker Gardner some of their deductions were allowed: they refused to provide copies of emails, in direct breach of GDPR, and cheerfully admitted such! Ultimately we had to bring them to small claims court, where (again) they lied and denied throughout the whole process before finally offering a settlement just before the court date, which we accepted. Rude, incompetent, arrogant and dismissive. DO NOT RENT FROM TUCKER GARDNER. Doubtless they'll respond to this saying "please email us to discuss this further" - well, we tried their formal complaints process already, and they just ignore you when you have evidence which proves them wrong. Essentially they know they can get away with anything as they know very few people will have the time or inclination to bring them to court.

Harris · 26 July 2021

★★★★★ 5/5

Google

Great service, team is knowledgeable and responsive.

Vee · 26 October 2025

★★★★★ 1/5

Google

Very poor communication skills... 200 mile, 4 hour round trip for a viewing and the agent neglected to state on the property details that the landlord would not consider pets... I had even spoken to the agent a few days before and stated we had a pet, agent said they would get back to us to see if the landlord would reconsider, we have not heard from them.

Aldous · 2 November 2022

★★★★★ 1/5

Google

Honestly where i do i start. Still trying after a month of leaving a rented property to get our deposit back. AVOID at all costs as I've never dealt with cowboys sooo bad in my life. They fail to even read the most basic of emails and let alone Acknowledge that you have contacted them. Had a serious mould build up in the house took over a month before even anyone came to look, then nearly 3 months later no work carried out still just emails of we are waiting for a quote..... like hell they are. Will be raising a dispute of the fess they charge for leaving (and we didn't leave our agreement early) i advise any one to seek legal help or raise a dispute once you do leave as they will surely try to charge you fees that they can not.NegativeResponsiveness, Quality, Professionalism

Pleb · 26 August 2020

★★★★★ 2/5

Trustpilot

Need a big improve - Tucker Gardener, Ely

This review is based on my recent renting experience with Tucker Gardener in Ely, Cambridgeshire and its headquarter, Countrywide Ltd.

Jap · 22 March 2026

★★★★★ 1/5

Trustpilot

A diabolical Company

A diabolical Company. Don't use them !! l can't begin to tell you have awful they are or I'd fill the whole page. Never call you back or answer Emails. House went on the 15th March and I've had two viewings. There Advertising is appalling

Jackie · 21 April 2023

★★★★★ 1/5

Trustpilot

DO NOT use Tucker Gardner to rent a…

DO NOT use Tucker Gardner to rent a property. We moved out of our rented house almost 3 months ago and we still haven't received our deposit back. I have sent email after email but they just ignore them. The property has already been re-let so where's our deposit gone! They're rude, incredibly disorganised and use excuses after excuses. Effectively, they have stolen over £1200 from us! That's absolutely disgusting in a cost of living crisis! Just avoid them at all costs!

Kou · 3 March 2024

★★★★★ 5/5

Google

Lauren and the team at Tucker Gardner were super helpful and hard working, and made the process of buying our house as stress free as it could have been! Would highly recommend.

// · 27 July 2019

★★★★★ 1/5

Google

Had a nightmare experience renting a flat in Witchford for two years with TuckerGardner. It got worse when we moved out to our own home last year. The check in and out reports were done by themselves. The huge amount of mould in the washing machine was not recorded in the check in report. The gas meter reference was also wrong (recorded as the neighbour's one). We provided washing machine photos and corrected the gas meter with them and had their email confirmations. The flat was not professionally cleaned (apart from carpet) when we moved in. We removed the dirty mould in the washing machine and always kept the flat clean and airy. When moving out, we had the carpet professionally cleaned and we cleaned the whole flat in and out before giving the keys back. However, we couldn't believe they wanted us to agree to pay for cleaning invoice with NO clear figures. We're stressed enough for our home buying process but we had to investigate into their check out report which was very difficult to compare with the check in report because they're not in the same layout. The gas meter reference was still wrong. The removal of mould in the washing machine didn't count anything. After giving page numbers of the evidence from their check in report, we managed to delete half of the items that they wanted to charge us. However, we're still waiting for weeks for the cleaning invoice figure which they never gave us. At the end we had no choice but apply for dispute for our deposit. I wouldn't give one star but I have to for writing review...

Jasmine · 1 June 2019

★★★★★ 1/5

Google

As stated before, is a really unprofessional company and takes a long time to communicate with them. Every time you try to contact them they will pass you to a different agent who have no idea about the issues you have been trying to solve. It will take months and 20 people to get something done! Also, they do not offer any help to the tenant. It has been 3 weeks since I left the flat and I still do not have my deposit back, claiming some cleaning fees that are not fair! For the past two years I rented with them and I never felt they did a proper job, so I will not recommend this to anyone, avoid if possible!

Helena · 1 June 2019

★★★★★ 1/5

Google

It was the worst experience ever Any communication took months before getting an answer...and i rented an apartment for 4 years...and it was always painful to communicate with them. Any time new people to talk to and always without a clue on anything. ... I left the property weeks ago in good conditions and I still have to receive an answer about my deposit... called 2 times but the answer is always that someone got sick or out of the office...it seems they are making joke of you.... Very unprofessional people...if the market was based on service quality they should have closed a while ago!

Luca · 1 June 2019

★★★★★ 1/5

Trustpilot

The worst experience ever I had

The worst experience ever I had. I made an offer to a property and the offer got accepted. After one month and half, I still haven’t got memorandum of Sale even I called and emailed TuckerGardener every couple of days. I never understand why I need to chase the agent as a buyer. I have decided to pull out the offer. I write the review to hope one day the sellers will find out one day why their properties haven’t got sold for so long.

Dora · 6 January 2024

★★★★★ 5/5

Google

I bought a house through Tucker Gardner and they were great right from the beginning. I dealt mainly with Owen and Graham, who are both really nice guys, professional, helpful and excellent to work with, always keeping me updated with any changes. They did a good job of liaising with solicitors to keep things ticking over, during what turned out to be a marathon sale due to Covid. I would highly recommend them.

Neil · 31 May 2021

★★★★★ 3/5

Google

Friendly staff, but they seem quite disorganised. Agent didn't meet us where we agreed or call to let us know the change, and we couldn't actually view one of the properties because builders had the only set of keys. I have rented with TG of Cambridge before and my experience was fine, but I'd be hesitant about renting from this agency as you may find your broken boiler never actually gets fixed. Read more reviews though from actual tenants!

Iain · 1 June 2019

★★★★★ 1/5

Google

I have never come across a more unprofessional company. The staff in the ely branch lack any communication skills. I’ve been passed through many agents who have no idea what I have been talking about. I do not understand why I was ever charged an admin fee as I was the one chasing around doing their work. And as for trying to receive my deposit back it’s been ridiculous. They use a cleaning company in order for them to retain a profit. They really are a joke! I advise you not to use tucker Gardner. And I will be seeking legal advice.

S · 1 June 2018

★★★★★ 5/5

Google

As first time buyers we were a bit anxious and unsure about the process and everything was explained thoroughly to us and our (many) questions were answered very quickly. Thank you so much for all your help!

Anna · 26 June 2024

★★★★★ 5/5

Google

We're very happy with the service provided by Lauren Day. A great professional, always willing to help with the most positive attitude. Moving from London to Cambridgeshire, not knowing anything at all from the area, she gave us the best advice not only of the neighbourhood but, of course, the property that we bought in Haddenham. If you decide to buy a property with this agency, you won't be dissapointed in being represented by Miss Lauren Day.

Victor · 1 June 2019

★★★★★ 5/5

Google

The service with Tikal getting in viewings at short notice and making sure when delays with tenants occur that a viewing can still going ahead was fantastic. Tikal really went the extra mile in helping with all arrangements.

James · 27 May 2024

★★★★★ 1/5

Trustpilot

AVOID THEM

Worst experience i ever had since the min i rented from them, they lied about the flat and told me its fully furnished it was only partially furnished with rubbish furniture that i had to changeone month without hot water, and i was begging them to send someone to fix, and i only get rude manner from themeven now when my contract is over 3 weeks ago, i am still waiting for them to return my deposit but they are ignoring my emailscontacted their customer relations and they were helpless tooAVOID THEM

Wael · 25 October 2023

★★★★★ 3/5

Google

Only spent a short time with this agency, and then my landlord switched to another agent half way through my tenancy. Provided good service during my time with them, were friendly and understanding. Only had an issue with the amount of time it took to return my deposit. Took a little longer than I would have hoped, but was returned in the end.

Tim · 31 May 2022

★★★★★ 1/5

Google

I deleted my previous negative review thinking I was being too hasty. But here I am again. Very appalled with how long it's taken to get my deposit back, nearly two months. I've had so many excuses I'm so fed up now. New staff, blaming my landlord, etc. Unacceptable.

Jessica · 28 March 2025

★★★★★ 5/5

Google

Brilliant communication from Harriet at TuckerGardner all the way through from viewing the property to our move in day. Everyone I've spoken to in the office has been very friendly and I felt like everything was under control every step of the way!

Tom · 28 January 2024