Tucker Gardner Ely reviews

★★★★★ 5/5

Google

I just wanted to leave a review for Lana at Tucker Gardner. She made a big impression on me. It's such a stressful process trying to find a property and Lana made the viewing so much less stressful. I noticed how caring and considerate she was towards the owners of the property, and she sold the property in the best possible light. If I was selling I would feel very reassured to know that someone was selling my property who I can trust and who is doing such a great job of it. And she was very kind to me too, taking time to tell me about the area and even show me some lovely things in Ely. She's a delight and I just wanted to thank her for giving me a lovely time in the midst of an otherwise stressful time property searching. Thank you Lana 😊

Victoria · 20 March 2026

★★★★★ 1/5

Google

We wish we had never rented through Tucker Gardner. Please don't make our mistake. You will be dealing with Countrywide Lettings. In several years as tenants, we experienced consistent dishonesty, obfuscation, and a complete lack of accountability. Basic questions, such as where our allocated car bay actually is, went unanswered for years. Agents were extremely hostile, and attempted to charge us for standard wear and tear, including a worn toilet seat, only backing down when we escalated to the Housing Ombudsman. At that point, the agent vanished from the business. When we tried to move from a fixed to a rolling contract, the renewals agent told us flatly it wasn't possible. We went around him directly to the landlord. It was possible immediately. Portfolio managers rotate every few months. We had at least four. The agents we encountered were routinely rude and appeared to operate in their own interest rather than ours or the landlord's. When one became downright abusive, sending emails in red text accusing us of multiple, contradicting reasons why standard wear and tear was our fault, Countrywide repeatedly refused to assign us a new agent, leaving us stuck with someone we felt uncomfortable and unsafe with. However pleasant the local Tucker Gardner agents may seem, remember that you will ultimately be dealing with Countrywide Lettings. We used Countrywide as mortgage brokers and were treated well. As tenants, the experience was the opposite. We can only conclude that they treat people according to the power they hold in the relationship. Tenants, who have little, are treated accordingly. Please learn from our experience and go elsewhere.

Ismael · 12 March 2026

★★★★★ 5/5

Google

My wife and I recently reached out to Tucker Gardner to rent a 2 bedroom property in Ely and our experience with them was exceptional. Our lettings negotiator was Harriet Scrivener and she made the whole process extremely smooth and easy. We were in constant communication with her and she was extremely prompt in keeping us informed and answering all our queries in a highly efficient and professional manner. My wife had been looking to rent an apartment in this building for quite some time now and Harriet made it possible and that too so seamlessly. I would highly recommend Tucket Gardner and especially Harriet to anyone interested in lettings and sales.

Muhammad · 12 January 2026

★★★★★ 5/5

Google

I recently rented a property through tucker Gardner and my experience was fantastic. Elliot, Sienna and Harriet was incredibly helpful and made the whole process smooth and stress-free. They were very informative about tenant insurance, which I found really reassuring. I also appreciated their option for zero deposit quotes, as it made moving in so much easier for me. Overall, I’m very satisfied with my new home and the service provided by tucker gardner. Highly recommend!

Tyler · 8 January 2025

★★★★★ 1/5

Google

Rude! And cannot organise themselves let alone update records! I booked a valuation which was then rearranged as they double booked! Fine it happens but you’ve lost the potential sale, then a guy called jack / Jake calls and after I tell him what’s happened he takes it personally and hangs up after getting a strop on! It might not have been him who booked the valuation but you work for the same company and yet I’ve had 4 calls afterwards them trying to book another valuation, update your records stop calling and organise yourselves better! Ridiculous, after the fourth call and I’ve told them the feedback won’t be great you get oh ok!

Louis · 1 April 2026

★★★★★ 2/5

Google

In our first dealings with tucker gardner they have been good. So a big thank you harriet and kacsper. How ever, we have had issues constantly since moving into our rented property. We experienced before the winter months problems with our heating and boiler, to which where condemend while we had moved in. This was a long process and we was with out heating for two months and then no hot water for a week. Once resolved, they kindly got in touch with our landlord who also agreed on one weeks rent refund. Since this has been fixed, we have experienced pests coming from the orignal carpets to which still is on going after our third treatment. and on our recent electrical health and safety tests have since failed, and the electriction wanted to condem them but didnt want to leave us with out. We are still yet to recieve any paper work showing what has failed and that needs replacing, and no reply as to when this will be sorted. So far we have been making contact with our new property manager, and also made complaints and no responce or call backs on when these on going issue will be resolved. Or any sign of the electrical health saftey report. With these health and saftey issues we are currently experiencing this now putting us at risk. With our own health and mental wellbeing. We wouldnt understand had we bought a house with these issue and would get them sorted our selfs, however this is a rented property, and should be fit to live in. We had also arranged to have a face to face meeting with a member of their team on saturday 14th, on arrival to their building during so called opening times; they where closed, so time taken of work and fuel expencies we have now lost also.

Mike · 19 March 2026

★★★★★ 1/5

Google

My mother is currently without heating and hot water, and this situation remains unresolved by Tucker Gardner (Ely office). Essential repairs have been delayed because the office has been unable to account for the property key, preventing contractors from gaining access. Despite repeated contact attempts from both my mother and the landlord, there has been little to no communication, leaving the issue ongoing. This is an active safeguarding issue involving the loss of essential services and prolonged delay caused by a missing key. This review is being left in the hope that someone senior takes ownership and resolves this matter as a priority.

Taylor · 26 February 2026

★★★★★ 5/5

Google

Harriet was the best - she really helped me find my ideal home. I was new to the area and needed some help. Harriet was there every step of the way and made everything really easy - I couldn't have moved house so happily without her!

Dan · 26 August 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Tucker Gardner Ely team

We just bought our first home from Tucker Gardner (TG) Ely branch where we had a very positive experience with the team although we mostly interacted with Schalk Meyer who provided a really personal, friendly service and was always prompt when responding to emails and calls. When Schalk was away, the whole ELy's team (Stephen, Ben, Matthew, etc.) provided the same dedication to assist us at the best. All of this culminated in a seamless house purchase that went through within 3 months which is quick compared to what we have heard. Genuinely recommend TG as our experience with them was much different and miles better than previous houses that fell through with another agencies. Well done! Thank you

…… · 1 August 2025

★★★★★ 5/5

Google

We have just moved into our new rental property from overseas and our experience with Tucker Gardner, specifically with Harriet has been absolutely amazing. She worked with us to secure a property while we were living abroad and never missed a beat! She was so responsive to all of our queries and was able to answer any question we had - or find the right person to do so. On top of that, she is just as lovely in person as she is over correspondence. We really felt like we hit the jackpot with her as our agent. Thank you to Harriet and team - we are so happy in our new place. ❤️

Kelly · 27 April 2024

★★★★★ 5/5

Google

I am so happy with the amazing service received by the lettings team, who were both professional and efficient with handling the re-letting of my property. They found me a new tenant so quickly which was amazing as this meant I had hardly any down time. I was well informed along the process. I have also recommended them to a friend who has now moved one of his properties to them and he has since told me that he is more than happy and is now looking to move all of his properties over as he feels they are better than his other provider.

Norman · 16 December 2025

★★★★★ 5/5

Google

As a first time renter I was nervous for how the entire process would happen… Harriet from Tucker Gardener Ely made this entire process feel like a breeze!! She helped myself & my partner get the property we instantly felt a connection to and wanted the moment we saw it on the website, never mind in person! She kept us updated on anything & everything, helped us with any & every query we had ! Helped us understand what we didn’t know & to top it off Harriet herself was such a lovely person & matched our energy the entire time ! 10/10 experience 👍🏼

Leo · 27 February 2024

★★★★★ 5/5

Google

This has been my most pleasant renting experience in the UK. Elliot and Harriet were very helpful and patient in answering all my questions. I would definitely recommend them to my friends.

Jenny · 17 October 2025

★★★★★ 5/5

Google

We recently used Tucker Gardner to rent our new home. Harriet was very responsive and helpful answering all our questions.

Tayla · 16 December 2025

★★★★★ 1/5

Trustpilot

Please don’t use this agency very poor…

Please don’t use this agency very poor services let by trainee staff and charged as the most expensive letting agency in the city. After years of using this agency, we realised that access to our property had changed and we were not informed, they failed to provide us with simple time lines to organise works in the property, previous reviews of the property were suboptimal for saying the least, difficult to contact and will rarely, if ever, repliedto emails, and ended up lying to us. And all that despite us providing them an income for years. Honestly, take your business away from them.

Mary · 2 May 2026

★★★★★ 5/5

Google

Harriet has been helpful and efficient the whole process from viewing to moving in, and very personable. Made it all very easy to get sorted.

Rachel · 26 September 2025

★★★★★ 5/5

Google

The Ely Tucker Gardner Team (Owen & Lauren) have been brilliant with my house sale. I had 3 estate agents provide valuations, and chose Tucker Gardner because Owen was so down to earth and not ‘pushy’ at all like some of the other estate agents. I was a bit nervous selling my first house, but he was very knowledgeable and completely put me at ease. I had regular updates from the team throughout the process, and they were great at chasing/moving the sale along. Would definitely use again. Thank you Tucker Gardner!

Emma · 29 October 2022

★★★★★ 1/5

Trustpilot

We are landlords for 25 year with…

We are landlords for 25 year with Tucker branch in Shelford, Cambridge. In the last 5 years the communication has been truly terrible. We have had so many new people to deal with, sometimes not even knowing who to contact. They pride themselves on being local but having received phone calls from Cardiff numbers I am not sure they are. I would not use this company for any of our other properties and would not recommend them

Jennifer · 21 April 2026

★★★★★ 5/5

Google

I became a tenant of one of their managed properties 2 months ago. They were very prompt in my request for a viewing, and were very friendly and professional throughout. Since I became a tenant nothing has been too small for them to help with. I was really surprised with the low reviews, they've been nothing short of excellent to me, especially Elliot at the Ely office. I can't speak as a landlord, but as a tenant they've been great and I have nothing but good words to say about them.PositiveResponsiveness, Quality, Professionalism

Chris · 26 August 2021

★★★★★ 5/5

Google

Holly and the entire team at Tucker Gardner Ely have been so helpful, friendly and amazing with all aspects of my property search and move in process. Holly has been genuinely great to deal with, she’s thoughtful and follows up regularly throughout the tenancy application. After I moved in a week ago, she’s checked in to see if I’m settling in ok and if there’s any issues. Really can’t recommend enough, a lot of other estate agents I used whilst on my property hunt were no way up to this standard of service and overall customer care

Sarah · 31 May 2021

★★★★★ 5/5

Google

I recently got a let property through Tucker Gardner with my agent being Harriet. The team’s been amazing in getting back to us and finding a property with the needs we’ve been looking for. Highly recommend them because they don’t push their buyers or tenants to sign any agreement if they’re not fully satisfied.

Esbeidy · 16 November 2025

★★★★★ 1/5

Google

Rented a property for about 18 months. Absolute shambles of an organisation. On 3 occasions that actually thought we had moved out. Communication between us and them was a mess. We had in those 18 months probably 3 reps who were ment to manage our property, none of whom spoke to each other. Typical estate agents who treat "renters" like the lower end of the scale of importance. There was an issue with our boiler at one stage, not sure exactly what it was but it messed up our gas meter reading and then we had to pay a large bill with British Gas because of it. TG refused to offer any assistance. When we came to buying a house we specially avoided any house being sold via TG.NegativeResponsiveness, Quality, Professionalism, Value

Matt · 26 August 2020

★★★★★ 5/5

Google

I have just moved into my dream little house by myself and Harriet was the star that helped me finding it! She was absolutely amazing along the whole process of getting me set up and her replies were always quick. I felt completely supported!

Eleonora · 27 May 2024

★★★★★ 1/5

Google

1 star is too generous. Unfortunately we rented a property through Tucker Gardener. There were a whole host of issues which the agent exacerbated by basically being rubbish or lying, some were probably due to the landlord. The initial property review wasn't complete and the issue missed was later used against us when we moved out claiming for cleaning fees for things that weren't our fault. During the tenancy we had problems with the shower leaking and it took them over 4 weeks to resolve and required 3 days of work missed to accommodate the plumbers. Other issues such as horrendous smells from the drains were just ignored. On leaving the property, it took over 4 full months to get the deposit we were owed back, which included going through the independent arbitrator (who found in our favour), during this period Tucker Gardner consistently didn't respond to messages or basically lied to us, including withholding the whole deposit even through only just over £200 was disputed. Thankfully we were in a position to not be bullied by the underlying the threat that they would with hold the full amount until a small portion was resolved (which is against legislation/guidance). Delighted to never have to deal with them again and it would do everyone good if they failed as a business. @ scott - saw your reply, what's the point? All your positive reviews are from landlords and new tenants, ALL of your negative reviews are from tenants who have left and experience and all cover how awful your company is, clearly this is systematically how you treat tenants when they leave properties you rent to them, there is no attempt to improve this or appetite to change so providing more feedback is a waste of everyones time.

Stephen · 31 May 2020