5/5
GoogleSorted out my property whilst I was in Germany. Very positive and professional. Had a great experiencePositiveProfessionalism
Agent replied · 27 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
Tucker Gardner Ely reviews
★★★★★
192 reviews across 2 platforms
16 - 18 Market Place, Ely CB7 4NT
Tucker Gardner's Ely office at 16 - 18 Market Place is rated 3.4 out of 5 across 192 reviews on two platforms, including 141 Google reviews rated 4.1. The 51 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Ely office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful all around, answered all questions, made the move easy and always answered the phone when we needed to ask something. Recommended.
Agent replied · 27 July 2023
Hi Adam, Thanks for taking the time to leave this wonderful 5* review. I will ensure your comments are passed onward to the team. Best Wishes, Amy
1/5
GoogleThey will hold your deposit back even when the landlord is happy with the move out clean and has requested them to release it in full.
Agent replied · 27 July 2023
Good Morning, We are sorry to hear this! We always aim to to provide excellent and hassle free service to all of our customers and we extend our sincere apologies that this hasn't been the case on this occasion. Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention. Many thanks again.
1/5
TrustpilotTuckerGardner Cambridge
Awful estate agent for prospective buyers.
1/5
TrustpilotUnfortunately I can’t give 0 stars
Unfortunately I can’t give 0 stars.
5/5
TrustpilotGreat staff
I would like to thank and recognise Elliots efforts in helping us rent a property, in a very rushed and difficult situation.
1/5
TrustpilotWorst company for letting poor service…
Worst company for letting poor service poor customers service , property manager rental accounts don’t talk to each other or poor communication, customer service is poor don’t do property inspections takes ages get things
5/5
GoogleThe Ely office have been incredibly helpful with my property search and I can’t thank them enough!
Agent replied · 27 July 2023
Hi Charlotte Thank you very much for this review and the 5* rating! Kind regards, Jake
1/5
TrustpilotAvoid them at any cost
If possible, please, avoid them at any cost. They will ruin your mental peace.
1/5
TrustpilotIneffective Complaints Procedure and too much procrastination!
I reviewed Tucker Gardner early April and complained about their terrible Customer Service concerning a shoddy fence repair by one of their contractors.
5/5
TrustpilotSelling property with a passion
Tucker Garner's Saffron Walden office recently handled the sale of our house. From the initial valuation right through to completing the sale, we cannot fault the service that we received from Andy, Paul and Andrea.
1/5
TrustpilotTUCKER GARDNER GREAT SHELFORD, CAMBRIDGE
The worst house/agency that we ever transferred. Me and my wife were blinded for this 3-bedroom house for £1300 in Trumpington.
1/5
TrustpilotPlease avoid TuckerGardner Ely
Please avoid TuckerGardner Ely - One of the worst estate agents ever used (and this really says it all!).
1/5
TrustpilotUnprofessional, unreliable, avoid if possible
After reading these reviews I'm somewhat happy that they did not call back as promised. An incredibly poor experience, wouldn't recommend working with them, there are much better alternatives.
1/5
TrustpilotTerrible service
I have had loads of problems with TG
1/5
TrustpilotWorst customer service.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 27 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GooglePoor communication
Agent replied · 27 July 2023
Good afternoon Emma, Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in communication and customer experience and as such we would like to look in to this instance you have raised. So that we can do this, and also so that we can help with any further enquiry you may wish to raise, please e-mail us at review@countrywide.co.uk. Kind regards, Scott
1/5
GoogleAvoid if possible.
Agent replied · 27 July 2023
Hi Rachel, I am sorry that you felt your experience was only worthy of one star. However I would like to thank you for taking the time to rate us and would love it if you could tell us more about your experience at customercare@countrywide.co.uk, so that we can improve going forwards. Kind Regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Tucker Gardner Ely
How many reviews does Tucker Gardner Ely have?
Tucker Gardner's Ely office has 192 reviews across two platforms: 141 on Google, 51 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Tucker Gardner Ely's rating?
Tucker Gardner Ely is rated 3.4 out of 5 across all 192 reviews, and 4.1 out of 5 on Google from 141 reviews, checked 9 October 2026.
Where is Tucker Gardner's Ely office?
Tucker Gardner Ely, 16 - 18 Market Place, Ely CB7 4NT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.