Tucker Gardner Ely reviews

★★★★★ 1/5

Google

Very very bad customer service, passed references but zero communication from their side, had no idea whether we are moving or not. I have never dealt with such an unprofessional agency in my life. Staff can’t answer basic questions about the property they are letting out... Natasha S.

Daria · 27 July 2019

★★★★★ 1/5

Google

Staff at the branch seem nice enough, but are really just out to squeeze every penny from tenants. Will definitely avoid in the future and dreading when the tenancy ends, as know they will just be really difficult to deal with.

Harry · 26 July 2021

★★★★★ 5/5

Google

We have used Tucker Gardner to rent 3 properties in Ely for many years and more recently to sell them. They were great through the whole process and found buyers quickly and efficiently. They also made sure things kept moving through the process. Overall we were very happy.

Daniel · 1 June 2019

★★★★★ 5/5

Google

Holly and the rental team were very professional, friendly and helpful when I needed help to find a house to rent in Ely. Considering the current covid related situation everything was done speedily and without any fuss. Many thanks.

Sean · 26 July 2021

★★★★★ 5/5

Google

Very professional service.special thanks for Ms Harriet help me a lot through out the process.

Tharu · 25 December 2023

★★★★★ 5/5

Google

Having recently relocated to Ely, I found the friendly staff extremely knowledgeable of the area and helpful with my search. The process for renting was quick and easy with good communication at every stage. All round excellent service.PositiveProfessionalism

Sam · 26 August 2021

★★★★★ 5/5

Google

Wonderful and helpful. They helped us find a great home.

Victor · 28 March 2024

★★★★★ 5/5

Google

The agent I contacted with was very kind and explained everything about property in great details. All the properties I have seen so far with them are well cleaned and great for family accomodations.

Sourabh · 26 July 2024

★★★★★ 5/5

Google

Brilliant service from James. He has been an absolute diamond helping myself and my partner with our first big move, very helpful!

Chloe · 1 May 2023

★★★★★ 5/5

Google

Great onboarding experience. I'm particularly grateful to James for going above and beyond to make sure the transition went smoothly.

Carlo · 1 April 2023

★★★★★ 5/5

Google

Great service! Tom Redcar in particular helped me with any mortgage related queries and generally helped ease the process of sorting everything out for us to buy our first home! Highly recommend.PositiveResponsiveness, Professionalism

Georgina · 26 August 2021

★★★★★ 1/5

Trustpilot

Poor response to queries and unresponsive property manager

Poor response to queries and incompetent property manager. I have rented my property with them for 17 years, but am now selling it and need quick responses. The current Property Manager Jodie Harrison just ignores Emails. Up until 2 years ago, my experience was good but recent experience means I would discourage anyone from using them to let their property.

Mrs · 19 March 2022

★★★★★ 1/5

Trustpilot

Awful experience, no contact and no effort - avoid

Tucker Gardner were managing a sale of a house I was buying. I can honestly say that from the day the offer was made they didn't do a single thing to make the process easier or quicker. On the contrary - they were actively delaying the transaction by blocking me from getting in contact with the seller, something both parties wanted.

Michał · 3 January 2022

★★★★★ 1/5

Google

Complete shysters. Avoid. Incredibly unprofessional communication poor practices, and if you're looking to get your deposit back, good luck. Rental clients have consistently given this firm bad reviews, and I completely see why.

Zareen · 26 July 2020

★★★★★ 5/5

Google

Great service by Harriet.

Iain · 20 May 2025

★★★★★ 1/5

Trustpilot

Worst experience l have ever had

Worst experience l have ever had. Richard Elby, the manager at this estate agent's attitude is appalling. He was very rude to me over, he did not want to listen to what l was saying and kept interrupting me. His attitude really really stinks. It is very concerning how he is leading a team with this kind of attitude.

Thembani · 12 September 2021

★★★★★ 1/5

Trustpilot

Rude patronising and treat renters…

Rude patronising and treat renters disgustingly

Matthew14 · 7 April 2025

★★★★★ 1/5

Trustpilot

AVOID THEM

Worst experience i ever had since the min i rented from them, they lied about the flat and told me its fully furnished it was only partially furnished with rubbish furniture that i had to change

Wael · 25 October 2023

★★★★★ 5/5

Google

I had a great experience with the Ely Branch, popped in for some guidance on my property search and left with a great insight on the current market. Thanks again Tamsin Crow.

Fraser · 27 July 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible company keep away

Darren · 18 March 2025

★★★★★ 5/5

Google

Good service for Letting with tucker gardner Ely (James Moore)

Shubham · 28 March 2023

★★★★★ 1/5

Trustpilot

Most unprofessional agency I have dealt with so far all around the world

Our experience with Tucker Gardner has been nothing short of a nightmare. Despite our repeated attempts to communicate and receive updates regarding the return of our deposit, the agency has consistently demonstrated a lack of responsiveness and reliability.

Shervin · 17 July 2023

★★★★★ 1/5

Trustpilot

Useless

Impossible to contact, never answer queries, some agents seem like they have no idea what they are doing.

Jonathan · 31 July 2024

★★★★★ 1/5

Trustpilot

Avoid this letting agency at all costs

Avoid this letting agency at all costs. They are nice enough to your face, but really are just there to squeeze every penny out of you. Dreading having to move out at some point as know they will just be an awful experience. Will actively avoid when look to get a new place in the future.

Harry · 11 August 2020