Gascoigne Pees Esher Sales reviews in Elmbridge

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

Great communication and friendly team

Duncan · 23 August 2025

★★★★★ 5/5

Google

Very customer friendly and ease to communicate with! I recently found a flat to rent at west Byfleet through the Esher branch. All the agents were friendly and very professional when it came to putting an offer form and connecting to my landlady. Highly recommend the agency!

Eunsang · 24 October 2023

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 5/5

Google

Fantastic, professional service in a difficult market. Leo Humphrey and the other Gascoigne-Pees staff took us effortlessly through the whole process, constantly keeping us informed at every viewing, and never flagging throughout months of viewings until our house was sold. We never had any doubts that we were not with the best agent. Leo gave us a considered and realistic valuation, and we sold within this range. Highly recommended for these challenging times.

Peter · 25 October 2019

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

I highly recommend Gascoigne-Pees. All the staff have been very helpful and have been happy to answer our numerous questions! Great communication from all members of the team. We will happily use this company in the future as well as recommend to others.

Naomi · 24 October 2023

★★★★★ 2/5

Google

A real mixed bag. Great support and a professional service when helping you find a property. Appalling apathy when leaving a property. It took over a month for them to return the bond, with no urgency, guiding of the landlord through the process or empathy about the impact that this has on tenants.

Edward · 24 October 2022

★★★★★ 5/5

Google

Charlotte and Victoria have been very good throughout the process of letting my property, always responding quickly to any queries and being proactive in resolving any problems. Due to current circumstances, they have been working on this as a work-sharing team and have managed efficiently to keep each other, and myself, informed at all times. Thank you both.PositiveResponsiveness, Quality, Professionalism

Gillian · 24 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 5/5

Google

Brilliant experience. Toby in particular was nothing short of amazing. Toby helped us tremendously and was a pleasure to deal with. Would be delighted to deal with Toby in the future. Thank you to the team!!!

Georgia · 28 December 2023

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

We have been delighted with the service we have received from GP - from Charlotte finding us the right home, with nothing being too much trouble, to Victoria sorting out the contract. I recommend them to the max!

Sean · 24 October 2023

★★★★★ 5/5

Google

Excellent and friendly service. Victoria is very efficient and made the whole process easy and successful. Highly recommend.

S · 25 October 2018

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Very polite, prompt and efficient service from Ben and the team. Thank you all

MEETA · 25 October 2019

★★★★★ 5/5

Google

My partner and I recently moved out of London for the first time and Victoria and Charlotte have been very helpful and really went the extra mile. Even when things got difficult they were extremely professional and helpful and got things sorted straight away. Can only recommend them and we would not hesitate to work with them again.

Dominik · 24 October 2020

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

I have enjoyed letting my cottage through Gascoigne-Pees for many years. For several years now I have been very fortunate to have Charlotte Hudson and Victoria Hanlon finding suitable tenants for me .They are most professional, efficient and helpful, and I feel very fortunate to have the benefit of their experienced guidance in making the right decision.

Wendy · 24 October 2020

★★★★★ 4/5

Google

Peter and Victoria have been extremely helpful and a pleasure to work with in letting my maisonette. I have seen Peter for most of the time and he was very understand and more than willing to answer any questions and give advice with no pressure . Thank you both so much. I will definitely come back again in the future.

Muriel · 25 October 2019

★★★★★ 5/5

Google

The service from the team was very professional and proactive. The process of viewing the property, negotiating the rent and signing the lease was all very smooth. Thanks to the GP team!

Campbell · 24 October 2023

★★★★★ 5/5

Google

Great service from Victoria and the lettings team. Straight-forward, efficient and more open than I've found other local agents to be. They'd be our go-to agents in the future. Thank you team!

Milly · 24 October 2023

★★★★★ 5/5

Google

Professional services provided by Victoria. She made a perfect connection with the potential tenants and us. We had the feelings of peace of mind while dealing with all the minute stuff. Thanks!

KWOK · 24 October 2023

★★★★★ 5/5

Google

Me and my partner were looked after Chloe and she has been more than helpful to say the least. I have been through other estate agents and gascoigne pees have been much better by a mile. Future moves I will be putting this estate agents as my No.1PositiveResponsiveness, Quality, Professionalism, Value

Joshua · 24 October 2021