Trusted Agent profile · Elmbridge
★★★★★
251 reviews across 3 platforms
31-33 High Street, Esher, KT10 9RL, Elmbridge, KT10 9RL
Gascoigne Pees's office in Elmbridge, at 31-33 High Street, is rated 4.1 out of 5 across 251 reviews on three platforms, including 162 Google reviews rated 4.7.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
5/5
GoogleVery professional service from the Esher branch and always available for us when we needed information about the place we were about to rent or needed to revisit it
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe have recently moved house and as this was my first time, I was really stressed and didn't know what to expect. Victoria has done a great job of keeping me informed all the time and she made the process really smooth for us. I would not hesitate to recommend her and Gascoine-Pees.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleLeo provided me with very professional and helpful service from the moment I stepped into their office till completion. He guided me with valuable advise along the way and he was willing to go the extra mile to provide me with excellent service. I cannot really rate Leo highly enough.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Scott
5/5
GoogleI rented a property through GP, with Victoria and she was professional, thorough, and do a great job. We had a few scheduling conflicts, but we made up for them. Definitely search the property and make sure that everything is looked at and through, as mentioned. Would highly recommend for a professional experience.
Thanks Arielle for the wonderful 5* review and recommendation! It's great to see that our Gascoigne-Pees team once again provided a professional, knowledgeable and friendly service, I will of course pass your kind words on to the team. Best wishes, Lucy
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleWe bought our home though these estate agents. Mr Daniel Miller, who was our dedicated point contact left no stone unturned to find the house which would match all the requirements we had listed in our ideal home. He was extremely helpful, contactable and was happy to answer all our endless questions. Would definitely recommend!
It is wonderful to read how helpful and accommodating you have found the Esher branch of Gascoigne Pees Estate Agents. I am so pleased Daniel was able to find you your perfect home, and it is fantastic to hear you would recommend Gascoigne Pees to others. I will share your kind comments to Daniel and the entire team at the branch, Many Thanks.
5/5
GoogleWhat a team, Vickie, Aneliya and Steven looked after us from start to finish with zero hiccups along the way! The smoothest property transaction I've ever been a part of. Would highly recommend these guys!
Thank you for your wonderful 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have received a very professional and helpful service from Victoria and Charlotte. They are always quick to help with any issues or questions which we have. It is a reassuring feeling to know that our property is in good hands.PositiveResponsiveness, Professionalism
Many thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had very bad experience I moved on the flat eight months ago and I didn’t receive my deposit back no one contacted me no one said to me what’s happened . I keep trying to receive my deposit it is a lot of money £1875NegativeValue
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleFive star services! I greatly appreciate Rosie and Ben assistance.
1/5
GoogleBe very wary letting properties from this agency. The Home Inventory service that they impose created false discrepancies between the sign in and sign out reports, costing us a huge portion of our deposit for fictional damage that Gascoigne should reasonably know was caused by previous tenants. Very disappointing
Good Morning, Thank you for taking the time to leave this review. We are deeply sorry that you have not experienced the experience we expect all our customers to receive. Please be assured that all feedback it taken very seriously and we would like to thank you for bringing this to our attention. Many thanks
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
4/5
GoogleLiani and Victoria were a delight to work with and nothing was too much trouble. We are pleased with the way they handled the assignment and for arranging the current tenancy.
5/5
GoogleWe found Aneliya Stoyanova friendly, informative and very efficient during our viewing of the property. All of our dealings with Gascoigne-Pees have been good.
Thank you for you excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just started renting a property through Gascoigne Pees with the help of Victoria. She has been so helpful through this entire process and has always been prompt when we have had any questions. Couldn’t recommend her enough.
Thank you Chloe for your superb 5* review of the great service you received and it is a pleasure to read that you would thoroughly recommend the Gascoigne-Pees team. Best wishes, Lucy.
5/5
GoogleChloe and Jo have been very professional, very quick and very helpful with everything about my renting a studio flat. Thank you!
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHellooo, I have a very good experience with Victoria and Charlotte! They're the best! They're very honest with me and legal! Thanks!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy made the process of renting the property easy and effortless. She is very friendly, helpful, professional and always on call if you need anything.
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