1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
Trusted Agent profile · Elmbridge
Gascoigne Pees Esher Sales reviews in Elmbridge
★★★★★
251 reviews across 3 platforms
31-33 High Street, Esher, KT10 9RL, Elmbridge, KT10 9RL
Gascoigne Pees's office in Elmbridge, at 31-33 High Street, is rated 4.1 out of 5 across 251 reviews on three platforms, including 162 Google reviews rated 4.7.
Reviews
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
Trustpilot5/5
YellExcellent, always on time ,
Great service , nice and clean cars
5/5
GoogleVictoria & Charlotte are straight talking and have a very good feel for rental properties, rates and the market. Their service, follow up and attention to detail are 1 of the the best I have come across. I would highly recommend them to anyone. Thanks for your superb help. Erich Schmidt
5/5
GoogleReally good service and helped make the move nice and efficient
Agent replied · 23 October 2024
Many thanks Jonathan for taking the time to leave this great 5* review. Best wishes, Lucy
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
4/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
5/5
GoogleI found Gascoigne Pees to be very professional, courteous and helpful, which made the entire experience pain-free. Victoria, in particular, was a great help through every step. I would definitely use this company again and I would strongly recommend them.
2/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
We appreciate the feedback. Please email us at review@countrywide.co.uk as we’d like the chance to understand what happened.
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVictoria Hanlon of Gascoigne-Pees was really helpful, efficient and reliable. She kept in contact and tried hard to find me a property.
5/5
GoogleRating only, no written review.
Agent replied · 23 April 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleVery professional efficient, and helpful.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleRating only, no written review.
1/5
GoogleAvoid
Agent replied · 23 October 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy .
Agent replied · 23 October 2024
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you Mehmet for your 5* review of our Gascoigne Pees team in Esher. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
