Gascoigne Pees Esher Sales reviews in Elmbridge

★★★★★ 5/5

Google

We recently had the pleasure of working with Gascoigne-Pees (Esher) to both sell our old property and purchase our new home, and we couldn’t be happier with the experience. Tom and Andrew were fantastic from start to finish! From the very first meeting, they were professional, knowledgeable, and always went above and beyond to ensure everything ran smoothly. Thanks to their expertise and dedication, our house sold in just two days! Throughout the entire process, they kept us informed, handled every detail with efficiency, and made what could have been a stressful experience feel seamless. Thank you for making our move such a positive experience!

Kim · 8 April 2025

★★★★★ 5/5

Google

Thank you to Tom and his team for their immense support on my father’s property sale that has just exchanged last week. Tom has gone above and beyond with his communication between I, the buyer and our solicitors. I would 100% recommend using this estate agent! Thanks again for getting it over the line and helping me through a stressful time!

Amy · 24 September 2025

★★★★★ 5/5

Google

I ended up purchasing a property that was being sold by Gascoigne Pees in Esher and, even though I wasn't the client paying their fee, Andrew Malcolm went above and beyond on my behalf and was brilliant from start to finish. There were several hiccups in the chain below me but Andrew's insight, diligence and excellent communication skills were absolutely key in keeping the chain intact and getting the deal over the line. He was a pleasure to deal with - highly professional, friendly, super quick to respond to any query. I can't recommend highly enough.

Sandra · 13 December 2024

★★★★★ 5/5

Google

Thank you to Andrew and Carter for putting up with the unrelenting emails from my partner and I both during the house purchasing journey. Answered them all with great patience and helpful knowlegde! Also another thanks to them for helping with the small problem of getting into the house on the first night, both went above and beyond and for that, we’re both very grateful.

Alex · 26 January 2025

★★★★★ 5/5

Google

We would like to recommend Tom Butler and his team at Gascoigne-Pees, as we have just exchanged on a house purchase. Tom and his team were friendly and professional throughout. Tom, in particular, was always proactive and chasing down the links in the chain to get us over the line. Would definitely recommend.

Adam · 18 June 2025

★★★★★ 5/5

Google

Thank you Rosie & Ben you were instrumental in finding the right tenant for the house keeping me informed on the process and assessing the process throughout was key and fundamental . the whole process was very smooth despite that we are in different time zones.

Miguel · 23 August 2025

★★★★★ 5/5

Google

Gascoigne Pees were brilliant from start to finish with our somewhat elongated property sale (in no part down to Gascoigne Pees I should mention!) Phillip Bullman was the agent we conducted business with primarily and he was always friendly, helpful and professional with advice and assistance throughout. I would definitely recommend for anyone looking to sell. Thankyou everyone who worked so hard to get this over the line and am sure I will use them again for any future property transactions which may arise.

Andrew · 26 April 2024

★★★★★ 5/5

Google

We haven’t moved for 23 years so the thought of it did fill us with a certain amount of apprehension. So glad therefore that we chose Gascoigne Pees Esher to handle the sale. There were a number of difficulties along the way but Tom Butler … More

David · 17 June 2025

★★★★★ 5/5

Google

It was great working with Tom and the team in the Esher office. Tom was honest, friendly, firm, fair, polite and calm and helped us navigate some tricky situations with diplomacy. Would whole heartedly recommend!

A · 22 September 2025

★★★★★ 5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz · 23 July 2026

★★★★★ 5/5

Google

Extremely happy with the service received by Philip, Toby and the team at Gascoigne-Pees. After initially listing my property for sale using Purple Bricks, I switched this to Gascoigne-Pees after being left disappointed with the service from Purple Bricks and it was the best decision I made. The increase in the quality of service received was more than I could have expected. As well as this, I purchased my new property through Gascoigne-Pees and the chain was managed very well by the team with consistent updates and info on the process at all stages. Overall we were extremely pleased and are now in our new home!

James · 24 October 2023

★★★★★ 5/5

Google

As it was my first time renting I had no idea what I was doing but going with Gascoigne -Pees was so easy for myself and non stressful. Jemma Sexton was amazing throughout the whole process and made it so easy for me so I would 100% recommend Gascoigne -Pees to others.

Emily · 8 February 2025

★★★★★ 5/5

Google

Great experience working with them as a tenant. Rosie was very helpful, always available and willing to answer any questions we had and super friendly. Overall, we would highly recommend their services.

Cesar · 22 September 2025

★★★★★ 5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

★★★★★ 5/5

Google

Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.

Ayyappan · 22 October 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Thanks Rosie for hand-holding us through our move and making it less stressful!

Simon · 1 October 2025

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.We are very disappointed that Gascoigne Pees failed to disclose the buyers circumstances and allowed us to accept an offer under misrepresentation. Failing to check funding as part of the basics of accepting an offer. We had packed 90% of our belongings and hired a removal company and paid £2,000 and unbeknown to us the buyer had a related transfer of equity all along and that it could take the buyer 6 months to get their name removed from the deeds. This left us in a very vulnerable position. We lost our onwards purchase and the house we loved so much. We tried to cancel our contract and were told by Tom that we had to give 28 days notice. We asked as a gesture of goodwill if they could release us from the contract without the notice and this was declined as we were told we would be breaching the contract. My husband tried to reason with them and Tom accused him of bribery. Absolutely unbelievable and would never use again. Stay away from using this company. Absolutely diabolical. We would’ve given 0 stars but this wasn’t an option.

Neeta · 10 August 2024

★★★★★ 5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

★★★★★ 5/5

Google

Gascoigne Pees have been quite outstanding at taking care of us from start to finish. Leo has been our point of contact throughout and he has kept us informed and has been thoroughly professional through every up and down. We put our house up for sale in December 2019 knowing that we didn't want to move until March 2021. Little did we realise when we put the house on the market that Covid was around the corner. This meant that our buyers pulled out due to loss of work and yet through all of this Leo has been calm and reassuring. We have completed the sale today and we cannot recommend this agency enough. It was a little unnerving with all the different permutations and handling viewings through Covid but Leo kept in touch with us, keeping us informed, his communication was excellent. We wish him all the best and thank you for all your help to everyone at Esher Gascoigne Pees

Fiona · 24 October 2021

★★★★★ 5/5

Google

Having been at then end of quite few house transactions in the past, I can say, with some confidence, that purchase of our new home with Gascoigne Pees Esher and particularly Leo Humphrey was far the best experience we have had. Very professional and superbly knowledgeable. Everything that you hope estate agents will be when they are dealing with your most expensive purchase. Would recommend highly and definitely will use again. Thank you for all your hard workPositiveResponsiveness, Quality, Professionalism, Value

George · 24 October 2021

★★★★★ 5/5

Google

Victoria was our letting agent. We have dealt with her over a number of years, and she always looked out for her clients, being responsive and knowledgeable. Recently, on her return from maternity leave she quickly and diligently took responsibility to solve an issue with a former tenant, ensuring we were completely satisfied with the outcome. This relationship building with and care for her clients is what makes Victoria stand out.

Paul · 24 October 2022

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

As a first time buyer I viewed quite a few properties with different agencies and found that some were quite dismissive as I was looking at the lower end of the price range. Andrew at Gascoigne Pees was so friendly and helpful I wanted to find my property through him. He gave me several options to consider, going out of his way to understand what I wanted and get me viewings ASAP. He was very professional and responsive, keeping in touch and making me feel supported throughout. I wouldn't hesitate to recommend him - if I buy again I will be in contact!

Lucy · 20 December 2024

★★★★★ 5/5

Trustpilot

Fantastic, really recommend!!

I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!

Człowiek · 28 March 2025