Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI ended up purchasing a property that was being sold by Gascoigne Pees in Esher and, even though I wasn't the client paying their fee, Andrew Malcolm went above and beyond on my behalf and was brilliant from start to finish. There were several hiccups in the chain below me but Andrew's insight, diligence and excellent communication skills were absolutely key in keeping the chain intact and getting the deal over the line. He was a pleasure to deal with - highly professional, friendly, super quick to respond to any query. I can't recommend highly enough.
Sandra · 13 December 2024
Agent replied · 27 December 2024
Hello Sandra,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Andrew's dedication and professionalism made such a positive impact on your property purchase experience. Your kind words are greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you so much to Lauren for all her amazing help with getting a new rental property , she’s been great throughout the whole process couldn’t thank her an enough !! X
Megan · 10 April 2026
Agent replied · 10 October 2026
Thank you for trusting us with your rental property needs! We're thrilled to hear that Lauren provided exceptional service throughout the process. We will be sure to pass along your gratitude to her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery impressed with Lauren's work ethics,very professional and very helpful.
Would also like to thank Molly for her input as well.
Gavin · 10 May 2026
Agent replied · 10 October 2026
Thank you for the positive feedback! We're so glad Lauren and Molly were able to provide professional and helpful service for you. It means a lot to us that you took the time to recognise their hard work. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotIncredible Staff!
Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.
From the moment I first called in to book viewings, her sparkling friendly personality has shone through and she shared in our excitement to be looking for our dream home. Obviously it is quite a big decision and a large commitment, so we are so appreciative of the time Mia took to get to know what we wanted, what we were avoiding and what about the properties we picked that made us choose them. That meant that she was able to suggest some others that we hadn't come across, in the same area, for the same price range and with the same general feel as the others. This meant that our top 3 properties are now all ones held with GP! This has been great, since we know that whatever property we end up going with, we're going to have Mia's fantastic support behind us.
I am so impressed by her ability to show off the best bits of the properties whilst explaining things so clearly. I truly trust that she has our best interests in mind and is just as psyched to look for our first property as we are! She is an absolute credit to the business, and I am looking forward to working with her to get the keys to our new home.
Tamsin · 14 September 2026
★★★★★ 5/5
GoogleThank you to Andrew and Carter for putting up with the unrelenting emails from my partner and I both during the house purchasing journey. Answered them all with great patience and helpful knowlegde! Also another thanks to them for helping with the small problem of getting into the house on the first night, both went above and beyond and for that, we’re both very grateful.
Alex · 26 January 2025
Agent replied · 9 January 2025
Thank you for your excellent 5* review and kind words of our dedicated team Alex Lee. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would like to recommend Tom Butler and his team at Gascoigne-Pees, as we have just exchanged on a house purchase.
Tom and his team were friendly and professional throughout. Tom, in particular, was always proactive and chasing down the links in the chain to get us over the line.
Would definitely recommend.
Adam · 18 June 2025
Agent replied · 8 July 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you Rosie & Ben you were instrumental in finding the right tenant for the house keeping me informed on the process and assessing the process throughout was key and fundamental . the whole process was very smooth despite that we are in different time zones.
Miguel · 23 August 2025
Agent replied · 22 October 2025
Thank you for your kind words! We are thrilled to have helped you find the perfect tenant for your house. Our team prides ourselves on excellent communication and ensuring a smooth process, no matter the time zone. Thanks for choosing us! 🏠🎉 #satisfiedcustomers #propertymanagement
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGascoigne Pees were brilliant from start to finish with our somewhat elongated property sale (in no part down to Gascoigne Pees I should mention!) Phillip Bullman was the agent we conducted business with primarily and he was always friendly, helpful and professional with advice and assistance throughout. I would definitely recommend for anyone looking to sell. Thankyou everyone who worked so hard to get this over the line and am sure I will use them again for any future property transactions which may arise.
Andrew · 26 April 2024
Agent replied · 23 October 2024
Many thanks andrew sage for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
I explained that I wasn’t looking at a valuation or selling my house for at least 3-6 months and to ‘stand down’…
I’ve been called every day or every other day since, and when I don’t answer the phone, they don’t leave a message and when you call back it doesn’t go through to the branch only to the head office.
I asked my details to be removed from their system but I’ve still had daily calls from them, even when on the phone to their head office to make a complaint, I was called again by their branch.
I have since had 4 spam calls from other estate agents with details sent to GetAgent with my phone number and a fake email address that Get Agent are tracing using the IP address from the fake email due to a breaking of GDPR rules.
Yet to be proven but seems a coincidence that after having an argument with someone at Gascoigne Pees about harassment and spam calls from them, that my details have been sent out to estate agents in Coventry, Stoke-On-Trent, Nottingham and Leeds…
Would never sell my house through GP and trust them with any personal details..
Damon · 7 August 2026
★★★★★ 5/5
GoogleWe haven’t moved for 23 years so the thought of it did fill us with a certain amount of apprehension. So glad therefore that we chose Gascoigne Pees Esher to handle the sale. There were a number of difficulties along the way but Tom Butler … More
David · 17 June 2025
Agent replied · 25 July 2025
Thank you for your kind words! We understand that moving can be overwhelming, but we are so glad that our team was able to make the process smoother for you. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was great working with Tom and the team in the Esher office. Tom was honest, friendly, firm, fair, polite and calm and helped us navigate some tricky situations with diplomacy. Would whole heartedly recommend!
A · 22 September 2025
Agent replied · 22 October 2025
Thank you for your kind words and recommendation! We are thrilled to hear that Tom and our team at the Esher office provided exceptional service. We strive to be honest, friendly, fair, and diplomatic in all situations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExtremely happy with the service received by Philip, Toby and the team at Gascoigne-Pees. After initially listing my property for sale using Purple Bricks, I switched this to Gascoigne-Pees after being left disappointed with the service from Purple Bricks and it was the best decision I made. The increase in the quality of service received was more than I could have expected. As well as this, I purchased my new property through Gascoigne-Pees and the chain was managed very well by the team with consistent updates and info on the process at all stages.
Overall we were extremely pleased and are now in our new home!
James · 24 October 2023
Agent replied · 23 October 2024
Hi James It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleExcellent service and many thanks to Lauren
Ruby · 10 May 2026
Agent replied · 10 October 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to Rosie from the Esher branch for her amazing attention to detail and always being helpful, efficient and friendly. A wonderful experience and cannot recommend enough!
Daniela · 10 November 2025
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience with Rosie at our Esher branch! We're so happy she provided you with exceptional attention to detail and made your experience so enjoyable. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs it was my first time renting I had no idea what I was doing but going with Gascoigne -Pees was so easy for myself and non stressful. Jemma Sexton was amazing throughout the whole process and made it so easy for me so I would 100% recommend Gascoigne -Pees to others.
Emily · 8 February 2025
Agent replied · 25 July 2025
Thank you Emily for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom stuck at it through a long and obstacle-ridden purchasing process. Couldn’t fault his communication and attention to detail throughout, which made the whole thing somewhat easier to stomach because we were left feeling like we at least had the full picture. When crunch time came, he was all over the solicitors and upstream chain reference exchange of contracts. Having now reached that crucial stage, I couldn’t recommend the GP branch in Esher highly enough.
James · 10 November 2025
Agent replied · 10 October 2026
Thank you for sharing your positive experience with us! We are committed to providing exceptional service and are thrilled to hear that Tom's dedication and attention to detail made the purchasing process easier. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience working with them as a tenant. Rosie was very helpful, always available and willing to answer any questions we had and super friendly. Overall, we would highly recommend their services.
Cesar · 22 September 2025
Agent replied · 22 October 2025
Thank you for your kind words. We are so glad to hear that you had a great experience working with us. Rosie is a valuable member of our team and we strive to provide exceptional service to all our tenants. We appreciate your recommendation! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleNavigating the sale of a home on behalf of a family member can be challenging, however the Esher team were fantastic with their understanding and support and made the process so much easier.
Thank you to everyone on the team for your professional service.
Matthew · 10 July 2026
Agent replied · 10 October 2026
Thank you so much for your positive review! We're thrilled that the Esher team was able to make the sale of your family member's home a smooth and stress-free process. Providing excellent service and support is our top priority, and we appreciate your recognition of our efforts. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI met with Antonia at the property and he was nice smiling. He was easy going and answered all related questions about flat. I think he is brilliant representing his company and landlords.
Tugsjargal · 19 September 2026
Agent replied · 10 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat Service
From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
Ayyappan · 22 October 2024
Agent replied · 23 October 2024
Hello Ayyappan,
Thank you for your wonderful 5* review! We're thrilled to hear that Ben and Jemma provided you with great service and made your move-in experience special.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMoving to the UK from the US felt overwhelming, but Molly, Lauren, and Antonio at Gascoigne-Pees made finding our apartment so much easier. They understood exactly what we needed as international movers, arranged viewings efficiently, and explained every step of the paperwork clearly. Their patience and communication made a huge transition feel manageable. Highly recommend this team to anyone searching for a rental in Esher.
Laura · 10 August 2026
★★★★★ 5/5
GoogleGreat Service
Really happy with the service from this letting agency. The team were friendly, professional and very helpful throughout the process. Highly recommended!
Kamaljit · 10 September 2026
Agent replied · 10 October 2026
"Thank you so much for your wonderful 5* review! We strive to provide exceptional service to all our clients and we are delighted to hear that you had a positive experience with our team. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service from start to finish. Thanks Rosie for hand-holding us through our move and making it less stressful!
Simon · 1 October 2025
Agent replied · 22 October 2025
Thank you for your kind words! We're thrilled to hear that Rosie made your move smooth and stress-free. Our team is dedicated to providing top-notch service to our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe Lettings team are very helpful, 5 STARS!!! they guided me with all of the necessary documentation required and kept in contact with me through every stage of the process. Thank you for your excellent customer service!
Matthew · 10 June 2026
Agent replied · 10 October 2026
Thank you for the fantastic review! We are thrilled to hear that our Lettings team provided you with excellent customer service and guided you through the process. Best wishes, Lucy, Customer Feedback and Support Team
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