Gascoigne Pees Esher Sales reviews in Elmbridge

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 5/5

Google

I have been dealing with the Lettings team at Gascoigne-Pees in Esher for 3 years now and can highly recommend Charlotte and Victoria who are always very professional, responsive and a pleasure to work with. I have also recently sold a property through GPees and can highly recommend the professional services of Jordan and Leo of the Sales team too. Many thanks!

Linda · 24 October 2020

★★★★★ 5/5

Google

The whole team at Gascoine Pees in Esher were very professional. Special thanks goes to Philip Bullman who handled the probate sale of my house with care and expertise. Would definitely recommend them and use them again.

Emma · 24 October 2023

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

I am happy with their service, they are client conscience. Victoria is amazing, from the time we went to view the house umtil we moved in. She is ever ready to assist however needed!

Sandra · 28 November 2023

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Google

They were fab with me moving into my new apartment so quickly, especially through COVID times! Everyone was so helpful and gave me all the information I needed - really good experience with Gascogne-Pees. Victoria and Charlotte were especially brilliant, they really made the whole process so seamless. Thank you!PositiveResponsiveness, Quality, Professionalism

Olivia · 24 October 2021

★★★★★ 5/5

Google

Kristy was fantastic and Charlotte was amazing. Both are a credit to GP. Any query or question was immediately answered. Very friendly and approachable but very professional at all times. Excellent service.

Alan · 24 October 2023

★★★★★ 5/5

Google

I was selling a property via an auction site which appeared to have met with some headwind and the original completion window of 56 days had extended by a further 60 days! It was obvious that my phone calls trying to push things forward were coming to no avail and in desperation I contacted Gascoigne-Pees, Esher branch, and two members of the team, Philip and Toby took on the problem and soon after the sale of the property made it to completion. Thankfully, Philip and Toby listened to predicament and acted upon it even though it wasn't a sale they were involved with. Without their assistance I wonder if I would still be waiting for completion. Gascoigne-Pees (Esher), Thank you.

Paul · 24 October 2023

★★★★★ 5/5

Google

It is a pleasure to write this review about the Gascoigne Pees Esher branch sales team. Phil Bullman and Toby MacDonald are simply worth their weight in gold! They did a fantastic job of selling my house and they succeeded where other estate agents had failed. They kept in touch and were diligent about arrangements for viewings. Once an offer was accepted, they saw things through to completion. In short, they provided an excellent service and are the best estate agents I have dealt with. If only all estate agents could be this good! Above all, they helped to make a really stressful time more bearable! My heartfelt thanks to them, can't recommend them highly enough! Will miss you guys!

Name · 24 October 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

Very happy with Lauren, Rosie and the whole Gascoigne-Pees Sales team who helped me find my new home

Freddie · 10 February 2026

★★★★★ 5/5

Google

We bought our house through Gascogne-Pees Esher and the service we received from Toby was excellent along with the assistance from James also. We would definitely recommend them.

Danny · 28 December 2023

★★★★★ 5/5

Google

We have just bought a property through Gascogne Pees Esher. Dan Miller was a pleasure to work with from start to finish. He read us well on our first meeting and as a result we had truly genuine and frank discussions about our property search resulting in a very smooth purchase process. Wouldn't hesitate to recommend - a very positive experience.

Kate · 25 October 2017

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

We rented an apartment from here and Rosie helped us out. She was amazing to make sure the process was smooth and hassle free while helping to explain exactly was going on with the property. Would highly recommend.

Noah · 15 July 2025

★★★★★ 5/5

Google

Jemma was very helpful and the whole process was very quick and everything has gone well so far.

Paul · 26 May 2024

★★★★★ 5/5

Google

My partner and I found a gorgeous flat in Esher that we love living in through Victoria at Gascoigne Pees the process was easy and Victoria was so friendly and helpful from start to finish. I would recommend Gascoigne Pees as an agent. I have only been happy with all my dealings with them. Thank you :)

Pollyanna · 25 October 2018

★★★★★ 5/5

Google

A sincere thank you to Vickie Collins in the Esher office for all her efficient, thorough professionalism throughout the purchase. Vickie ably assisted at every point throughout the transaction and ensured a stress-free purchase and an exchange within 5.5 weeks on leasehold transaction; fantastic! Thank you again.

KIM · 24 October 2021

★★★★★ 5/5

Google

My husband and I found GP Esher to be very helpful and efficient in sourcing a new rental property for us. Victoria was very professional and if she wasn’t available she ensured one of her colleagues were able to assist. They have attended to our every request and found us a suitable property.

Nicolette · 25 October 2019

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 5/5

Google

Thank you to Kristy and Charlotte from lettings.They were both fantastic and friendly throughout, any questions was answered as quickly as possible. Would definitely recommend.

Josephine · 24 October 2023

★★★★★ 5/5

Google

Victoria was very helpful in supporting us renting in Thames Ditton. We were kept well informed and made the process very easy. Having rented and moved house on many occasions, this was one of the easiest and I would not hesitate to recommend her and the company to others.

Nicola · 24 October 2020

★★★★★ 5/5

Google

I have just moved into my new flat thanks to Victoria at Gascoigne-Pees in Esher, she was so helpful and always responsive whenever I needed information and advice. I'm very happy to recommend Gascoigne-Pees to anyone looking for a supportive and helpful rental property agency to find their new home.

Chris · 25 October 2019