Trusted Agent profile · Elmbridge
★★★★★
251 reviews across 3 platforms
31-33 High Street, Esher, KT10 9RL, Elmbridge, KT10 9RL
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Elmbridge, at 31-33 High Street, is rated 4.1 out of 5 across 251 reviews on three platforms, including 162 Google reviews rated 4.7.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleChloe and the Gascoigne Pees team in Esher were brilliant to deal with from start to finish when renting a property with them. Chloe was very professional, helpful and knowledgable. Would recommend them to anyone looking to rent in the area.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free. After weeks of searching, I contacted Gascoigne-Pees Esher, and all the stress and worry about finding a good place to live finally came to an end. Thanks to their amazing manager, Benjamin, and the ever-helpful Rosie, the entire process was smooth, efficient, and pleasant. To top it all off, I even received a lovely welcome gift! GLORIA
5/5
GoogleVictoria was extremely helpful and manifested a high level of professionalism. She provided the neccessary technical help on each stages of the procedure for us to be able to rent a lovely flat as smoothly as possible, all of this in a relatively short period of time.
Thank you Andras for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleMany thanks to Charlotte and Victoria at the Esher office for their help with finding tenants for our property. They were always helpful and responded quickly to our questions which really helped us as first time landlords.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLeo has been a huge support to us during our property search and move. Without a doubt Leo has been the most professional and pro-active agent in our chain. We wouldn’t hesitate to recommend Leo.PositiveResponsiveness, Quality, Professionalism
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleRecently purchased a house from GP, Scott Carson was at Richmond branch at that time and his service was excellent. All parties were kept fully informed at all times and Scott’s help made the sales process straight forward.
Thank you Hilary for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleHad a great experience from start to finish dealing with GPees. Victoria was especially helpful with all of our interactions and very proactive when there was anything that needed action from all involved parties.
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
1/5
GoogleAfter 6 years of full management We have called time ,during that time there was two checks on our apartment , which we had to ask for We took full management as we are away from area GP just didn’t do anything other than collect rent and send me the invoice Money for nothing Disappointed !!! Understatement
Hi Tim, I am sorry to read that you feel this way about your experience. Should you wish to contact us with any concerns further, please contact us via review@countrywide.co.uk. - Kind regards, Scott @ Customer Relations.
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.
5/5
GoogleEverything was great! Highly recommend the team
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleRenting an apartment. Mostly dealt with Victoria - she was friendly, professional and all queries were dealt with, which gave me confidence.PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI am currently living in a rental property that is looked after and leased through the lettings team at the Esher branch. I have been in direct contact with their team for over a year and their friendly and helpful staff have provided the best service, the most up to date information, and have always given quick responses to any questions I have had. I would definitely recommend this team if you are considering a rental property in the area.
Hi, Lucy Thank you for the excellent review and the recommendation as well! It's great to hear that the team have looked after you for the past year and we look forward to making sure you have an enjoyable experience at the property for as long as you need. Kind regards, Chris
4/5
GoogleGascoigne Pees have managed my property in East Molesey since 2008. The length of my trust in them is an indicator of how satisfied I am with their service. They have been quick to react when any issues have arisen, and given the property is 100+ years old, this is fairly frequently. On the one occaision I had a non paying tenant they were quick to react and handled the issues well. My only critiscism, and the 4 instead of 5 stars, is the high staff turnover but this may be a property sector wide issue ,
Hi, Sam. Thank you for taking the time to leave this reply. It's great to hear that the team at Gascoigne Pees have looked after your property so well for so long and I am sure they will continue to do so. Thank you for bringing up the staff turnover as well. It may be an issue with the sector, but as long as the staff that are brought in continue to do such a good job I wouldn't worry about it too much. Kind regards, Chris
5/5
GoogleVictoria and Charlotte have been consistently excellent over the years providing first class support and communication in managing our property. I would not hesitate to recommend them. Nick
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
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