Your Move Egham reviews

★★★★★ 5/5

Google

Been dealing with the your move for a couple of months now fantastic team and very helpful. Della has been great new to the team but she’s been fantastic!! Would recommend to everyone!!! Thanks guys!!!

Andy · 30 July 2019

★★★★★ 1/5

Google

One of the worst estate agents. DO NOT use this estate agents. They do not know the current laws and legislations and appear to not even follow through on their contract. Their customer service is unprofessional and whenever you have a problem, they simply state 'ask the landlord'. They are of no help throughout the year and are untrustworthy. I would 100% not go for them if you are a student looking for a house. Its a shame that you cant post with zero stars, because that is what it deserves.

Naran · 30 July 2020

★★★★★ 5/5

Google

We recently exchange on a house that Your move had on the market and they were really good. We had the pleasure to deal with Helen that was very professional and replied to our endless questions.

Joana · 30 July 2022

★★★★★ 5/5

Google

Very professional letting agency. Highly recommended! Georgia and Charlotte are very helpful and professional agents.

Lukasz · 20 March 2024

★★★★★ 1/5

Google

Never use this agent again. They just kick you out from your apartment without compensation and notice. Ridiculous. If one day, you country is fallen. Remember these unfair things you have done. Thank you Bye bye

吴创真 · 31 July 2017

★★★★★ 5/5

Google

Cameron Mackenzie has been super helpful with this moving process! Lovely to have someone reliable on hand 😊 …

Marianna · 30 July 2022

★★★★★ 1/5

Google

One of the worst estate agents. DO NOT use this estate agents. They do not know the current laws and legislations and appear to not even follow through on their contract. Their customer service is unprofessional and whenever you have a problem, they simply state 'ask the landlord'. They are of no help throughout the year and are untrustworthy. I would 100% not go for them if you are a student looking for a house. Its a shame that you cant post with zero stars, because that is what it deserves.

NS · 15 October 2019

★★★★★ 1/5

Google

Appalling service, paid my legally protected deposit to someone I don't know and expected me to chase it up. Every time I tried to contact them they tried to pass me off to people who still couldn't deal with it. It is very clear that the staff are not trained properly and have no regard for protecting their clients' interests, which is a direct contradiction to the statement on their website.NegativeResponsiveness, Quality, Professionalism, Value

Beth · 20 June 2021

★★★★★ 5/5

Google

Well again Your Move have anticipated our search for a new home and come up trumps with 2 properties that would suit our needs. Sue and Michelle have particularly done us proud with what has been offered and another sigh of relief from me for not having to worry and leaving everything in their capable hands. Could not recommend them highly enough. Great service all the way through our tenancy ,everyone in the Egham branch is so helpful and the management has been first class. Whenever there has been a problem the maintenance people have been with us very quickly and remedied any problem expeditiously.

Justine · 31 July 2019

★★★★★ 1/5

Google

Very greedy agent. Charged me a lot from my deposit. Even all those damages were made by last resident and also showed in check in report. After I rised a dispute, they suddenly made up a check out fee, which they never mention 2 month ago. Their service is really bad. After you rented with them, their attitude will changed. They only care landlords' interested. They don't protect residents' rights who rent whit then. Think carefully before you rent with them.

Jay · 30 July 2019

★★★★★ 1/5

Google

WORST ESTATE AGENTS IN THE UNIVERSE! Your-Move (Egham) believe they know what they're doing but they simply don't! As I'm a student they believe they can take as much money from me as possible. I seriously would not recommend any student to go through this estate agent at any cost! Our toilet over our 1 year tenancy contract did not work intermittently for a total of 18 days. After many attempts to try and get this fixed, Your-Move just gave up. They even offered to fit a new toilet into the house, but that did not happen. Would you pay your rent for a house with 1 toilet that doesn't work? I don't think you would. The staff at Your-Move (and Holloways Residential) are very rude, impatient, cocky and to be honest, don't even know what they're talking about half the time. They assume that because we're 'students', we don't know how to deal with renting accommodation as we have no experience. I agree with all the other reviews regarding the appalling service Your-Move provide; this doesn't even deserve 1 star. Another bad thing about Your-Move is that they don't inform the landlords regarding the issues the tenants are having; there seems to be a massive lack of communication between Your-Move and the landlords (the communication between tenants and Your-Move is also appalling). We are now in the process of trying to get our security deposit back; the check-out inventory wasn't even sent to us until we asked for it (they most likely weren't going to send it us so we couldn't dispute the inventory and so they could take more money from our deposit). Disgraceful.

Arun · 30 July 2019

★★★★★ 1/5

Google

Writing this anonymously since I still haven't received my deposit back. Where do I start. We signed to take the house last year with Holloways. We had no contact for 6 months, even after sending multiple emails. Turns out, Holloways had been acquired by Your-Move. Did they bother telling anyone? Of course not. So all of our emails fell on deaf ears as Holloways no longer existed. We eventually got contact from them, demanding tons of paperwork, and to sign a contract. The contract had several errors, with many names spelled wrong. We of course then asked them to revise it. Except this happened multiple times, to the point where I don't even know which contract is the current one and we even moved in with no contract due to them still revising it. We wasted many days waiting to move in as they had lost multiple deposits and were claiming we owed them money -- we did not. 3 days later, they "found it" in another account that they had not checked(?). The landlord entered the property multiple times without prior permission from us, the tenants, even to the point where my housemate locked herself in her room because she was terrified we were being burgled. We complained to your-move, due to this being an obvious violation of the contract. Of course, absolutely nothing happened and the landlord did it a few more times. The shower became blocked, we attempted to unclog it only to find that sewage started spewing out from the plughole. No-one could wash and daren't use anything that drained and it wasn't fixed for 2 weeks. It was disgusting and I had to travel all the way back to my mother's house and live there for a few weeks. We later found out that the tumble-drier we had had a manufacturing fault. We, ourselves, booked for an engineer to come around and make a modification. The engineer wouldn't touch the house due to the extremely dodgy and outdated electrics -- we didn't even have a fusebox. We informed Your-Move. Again, nothing. This happened again when the entire downstairs lighting stopped working. Engineer came over, said it was bordering on dangerous, they informed Your-Move. Nothing. The mould got so bad in one room that it was causing an electrical outlet to shock one of my housemates every time she used her laptop charger or any other device. The "engineer" that came over claimed it was static from the carpet discharging and no further action was taken. Living in a house where neither the landlord or the letting agent gives a single damn about how safe it is, is simply terrifying. It wasn't like it was a cheap place either - I pay £50 more per month now to share a lovely 1 bedroom flat than I did sharing a 5 bedroom house that was in absolute ruin and was quite frankly a danger to everyone occupying it. The icing on the cake was when I handed in my keys. We had an inventory a few days later after I handed them in, and they claimed they never received them. They had lost them. Their employees are rude, patronising and they are money-grabbing scumbags. I can't speak for how they are towards landlords, but to tenants -- you're basically treated like a piece of dirt. Any student considering renting with your-move, even if the place is beautiful and affordable -- I urge you. Do not. It is not worth the stress and anxiety it will bring you. You're not human to them. You're a second class citizen and that's how you'll always be in their eyes. Don't even bother viewing a place if it's with your-move. I've heard Your-Move is losing business, and landlords are jumping ship. I'm not usually a resentful person, but good. They deserve the loss in business. They deserve to be shut down. Goodbye Your-Move, and good riddance.

Anonymous · 30 July 2019

★★★★★ 5/5

Google

James baird he is amazing person help us very much thank you for everything

Diamond · 21 June 2025

★★★★★ 5/5

Google

Knowledgeable and informative staff, especially Gabby Casson who was the definition of professional throughout the process. Kept in the loop at all stages and will definitely use in the future.

Troy · 25 January 2020

★★★★★ 5/5

Google

Michelle Allford is brilliant! Really helpful and always available when there's a problem. All the staff in branch are always friendly and make an effort to help when I come in.

Lucy · 30 July 2019

★★★★★ 4/5

Google

The agents provide an excellent service letting and managing our property

Madelief · 20 March 2024

★★★★★ 1/5

Google

Instead of holding our deposits, YourMove gave our deposits to our landlord to keep safe, which is VERY illegal. This means we are now in a legal battle with our landlord to try and get our deposits back. Also, a lot of houses we were shown on our tour when picking houses out were in poor condition. I even saw a house where the ceilings had so much mould in them, it was basically black.

Laura · 30 July 2020

★★★★★ 1/5

Google

If you gave a disabled monkey a letting agency and asked them to handle a contract they'd do a better job. Lost my passport photocopies then had the gall to tell me I hadn't handed them in when I'd watched him scan it in front me me. Drew up our first contract on the back of a scrap piece of paper, tried to take the house and put it back on the market twice. Charged hundreds of pounds in administrative fees that I would dearly like returned (we are students) and was all around inept, hard to reach and useless. Also, their reference program crashed so we had to do it twice. The sooner a law is passed restricting the ability of letting agencies to charge at will the better. This company should be closed down. The actual landlord was lovely and was similarly aghast and struck at their incompetence.

Nathan · 31 July 2017

★★★★★ 1/5

Google

If you gave a disabled monkey a letting agency and asked them to handle a contract they'd do a better job. Lost my passport photocopies then had the gall to tell me I hadn't handed them in when I'd watched him scan it in front me me. Drew up our first contract on the back of a scrap piece of paper, tried to take the house and put it back on the market twice. Charged hundreds of pounds in administrative fees that I would dearly like returned (we are students) and was all around inept, hard to reach and useless. Also, their reference program crashed so we had to do it twice. The sooner a law is passed restricting the ability of letting agencies to charge at will the better. This company should be closed down. The actual landlord was lovely and was similarly aghast and struck at their incompetence.

Konstantine · 11 July 2017

★★★★★ 5/5

Google

Very satisfied with the service I received from Your Move Egham. They were fast, responsive and available. I was able to move in quickly and without any hassle. Would definitely recommend!

Marjorie · 30 July 2022

★★★★★ 5/5

Google

Massive thank you to Luke & Della - helpful, quick responses, friendly & sorting our new home has been a breeze. Definitely recommend :)PositiveResponsiveness, Quality, Professionalism

Laura · 20 June 2020

★★★★★ 1/5

Google

Instead of holding our deposits, YourMove gave our deposits to our landlord to keep safe, which is VERY illegal. This means we are now in a legal battle with our landlord to try and get our deposits back. Also, a lot of houses we were shown on our tour when picking houses out were in poor condition. I even saw a house where the ceilings had so much mould in them, it was basically black.

Laura · 14 December 2019

★★★★★ 1/5

Google

Proper crooks under the facade of being respectable AVOID at all costs Will look like they want to help but don't be fooled.

Jay · 25 March 2023

★★★★★ 4/5

Google

Gabby was a great help with at the end of the tenancy, and ensured a smooth process with great communication

Georgia · 15 July 2021