Trusted Agent profile · Egham, Surrey
Verified
★★★★★
345 reviews across 2 platforms
49 High Street, Egham, Surrey, TW20 9EW
Your Move's office in Egham, Surrey, at 49 High Street, is rated 4.1 out of 5 across 345 reviews on two platforms, including 344 Google reviews rated 4.1.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Egham office, from every platform, shown as written. First names only.
5/5
GoogleAnother Great year with Your Move due to Della. Always a darling to work with and happy to help. If not for Della, we would have changed rental agents! Thank you
Hi Jake Thank you for leaving Della such a lovely review - we are so glad the team have been able to rent out your properties year after year ! Many Thanks Hayley
5/5
GoogleMy experience with Your Move was great. Thanks to Heather for beign so kind and helpul. She helped us finding a good house although it was not the best time to rent a property. She is really professional, replying to emails really quickly and efficiently. Highly recommended! 👍🏼 …
5/5
GoogleMy experience with Your Move was great. Thanks to Heather for beign so kind and helpul. She helped us finding a good house although it was not the best time to rent a property. She is really professional, replying to emails really quickly and efficiently. Highly recommended! ????
5/5
GoogleMy flatmates and I moved into our current student house through Your Move. We are super happy with it and grateful for all the help that Georgia gave us!
Hi Elise Thanks you for your great review !
4/5
GoogleExcellent response from Della concerning a problem that I had. Della investigated the historical information and reported back to me in a very timely manner with a satisfactory answer.
Hi Ruby - Della is really pleased she was able to assist and get you all the information you needed to resolve the matter. Thank you for leaving her a great review ! Many Thanks Hayley Freestone Branch Manager
1/5
GoogleVery slow at getting back to you. They charge you admin fees for the smallest of changes when renewing contacts When you make payments, there system fails to show payments, took over 1 mouth to get a name removed from a contact. I had to send a screenshot from my banking app with personal details in the end to get this matter resolved. Very unorganised, I was postponed 1 week when moving in and found out last minute (1 day before the move date) that it would be postponed a further 2 days, so I had to re-book with the moving company last minute. it was a nightmare and I lost money because of this. Then had delays on the day when getting the keys, waited till almost 3:00pm Once my contact has ended and I move home, I will make sure I avoid this branch.NegativeResponsiveness, Professionalism
1/5
GoogleThis estate agent one is worst experience. Staff is like head less chickenpox not know what they doing . Person called Stealla one of the world's rudest person. She act she knows every thing but no idea what she is actually doing . Three month my deposit sti have not been returned.la d loarf had spoken but they have no staff communication to update records. Three months u sti have no received my deposit back. Very rude on telephone. Raise sound and abusive on phone worse experience
5/5
GoogleSue and Della are lovely, friendly and super accommodating. They’ve made my whole moving process so easy and stress free and are so patient and helpful! Big thank you from me! To add on in the last week I had great service provided by Gabby, and got my landlord to act quickly with a new appliance that needed fitting! Great job 18/05/2022 - Once again the service provided by your move has been fantastic. They’ve been incredible help during the process of me moving again and have to shout out Della again as she’s been my absolute saviour! Thank you so much!
5/5
GoogleWe’ve had a great experience with Charlotte, she has helped us to find a wonderful flat and has been extremely communicative along the way. Thanks!
Hello April, So pleased I was able to find you a flat you are happy with and I look forward to giving you the key's in the summer ! If I can be of any further help just let me know. Charlotte
1/5
GoogleThey don't care about the customwr, they only care of maximizing their profit. They take advantage of people and they have even left me in the street for 1 whole month! Even though I had paid the house
Dear Petros. Sorry to hear about your situation, however we have checked our records and are unable to locate any details in your name. Please can you let me know which property this relates to and which members of staff you have been dealing with, so we can investigate further. Regards Helen Garley
5/5
GoogleExcellent and professional staff at this office both sales and lettings James x2
5/5
GoogleWe are happy with the service, thanks to Cameron for going out of his way, coordinating with the landlord and for showing us everything on the market. Appreciated.
5/5
GoogleAlways happy to work with Your Move Egham they are very efficient. Della is very friendly and always very helpful, nothing is ever to much trouble.
5/5
GoogleThe team at Your Move Egham are great. Really friendly and helpful throughout and have given me peace of mind.
Hi Paul, Thanks for taking the time to leave us a lovely review - its a pleasure to look after your property!
5/5
GoogleAlways a friendly, swift and professional response from the team at Your Move in Egham.... thank you so much !!
Hello Julia, Really pleased you have been happy with the service you have received from the team at Egham. Thank you for taking the time to leave us the lovely review Hayley Branch Manager
1/5
GoogleFrom the start, upon arrival at the property the agents had failed to clean to an acceptable standard. Predictably, upon check out they then saw fit to charge us a full fee for property cleaning (something I suspect they had also done to the preceding tenants). With a contractual obligation of no more than 10 working days to provide deposit return, I am now over one month past the end of my contract and still waiting - whenever I or my housemates have phoned or emailed we have received confused, obfuscating answers or excuses, rather than being paid the money we are owed. They have mishandled deposit payments between tenants, as well as between ourselves and the landlord. Despite one or two good, hardworking individuals, the company as a whole is very unprofessional, does not manage properties well, and frankly receives money for managing properties that they appear to have no intention of managing. This is my second tenancy with YourMove Egham, and the second time out of two that I am having to consider legal action for basic deposit return fees. I urge anyone to avoid renting - or indeed, letting - with this company. No matter how nice the property may appear, it is not worth the hassle and frank unprofessionalism that comes with the establishment.NegativeResponsiveness, Quality, Professionalism, Value
5/5
Googlevery appreciative of georgia, found us a nice place to live and has been consistently pleasant and informative :)
Hi Max Thank you for your great review, we like to make sure all our tenants are informed and we are happy to guide you through the process so it goes smoothly! Many Thanks Georgia
5/5
GoogleI would recommend the team in the Egham office for being polite, friendly and providing a professional service handling the letting of my property. I will definitely be using them again. Della and Gabby have been a great support with anything I needed to know.PositiveResponsiveness, Professionalism
Hi Angela. Thank you for such a great review, we are always delighted to hear such amazing feedback about our team. Kind regards, Helen Garley
5/5
GoogleMichelle & her team there are excellent - they have successfully been my agency of choice for a number of years and I would happily recommend Michelle and Your Move Egham to anyone. Thank you for your continued help.
5/5
GoogleThe staff at the Egham Branch are a friendly bunch - knowledgeable and extremely helpful. Would recommend them.
Thanks Sarah for the lovely review and for popping into the branch, its always nice to see our landlords !
5/5
GoogleExcellent service from start to finish, everyone is very professional and extremely helpful, I highly recommend using them..
Thank you David for a glowing review for the Egham Team !
5/5
GoogleThank you to Della and the administration team. You were easy to communicate with, patient and so helpful, that you all made a difficult task more or less stress free. I will definitely recommend your branch.
5/5
GoogleProfessional and an excellent customer service. Your Move are highly recommended and I would have no hesitation to use them on my next house move. Your Move are very efficient, experienced and very reliable in all aspects of the moving process. They provide a very good service and they are a pleasure to work with. Based on my experience, I would highly recommend everyone in this amazing team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a landlord, I have been receiving five-star services from the letting team, Georgia Collins, in particular.
Really pleased Georgia and the team gave you a super service - Thank you for taking the time to leave a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Egham office has 345 reviews across two platforms: 344 on Google, 1 on View Agents.
Your Move Egham is rated 4.1 out of 5 across all 345 reviews, and 4.1 out of 5 on Google from 344 reviews.
Your Move Egham, 49 High Street, Egham, Surrey, TW20 9EW.
