Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI spoke to Chris multiple times on the phone throughout the process of securing our property; he was always helpful, kind and reassuring. I also appreciated the clear and straightforward emails that I received from Yazmin. The only disappointing part of the process was that we were not allowed to store items in the storage room of the flat prior to assuming the lease, despite having the consent of the current tenants to do so. I appreciate that the inventory list had to be carried out. However, the procedure is inconvenient for students and resulted in further expenses. Despite this, my overall experience with Umega thus far has been positive.
Pia · 25 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a review for us. It sounds like Chris has been his helpful self and showing you the way with the application process. It can be difficult moving flats and working out what to do with luggage when inbetween places. Please get in touch if you wish to talk over the issue of storage further. We wish you a happy stay in your new home.
★★★★★ 5/5
GoogleI recently successfully sold my property with Umega Lettings and estate agents and received a 5 Star service from start to finish.
Their marketing is such good quality, arranged with ease and with minimal disruption
Daniel and Natasha were fantastic to deal with, quick to respond to any questions and kept me updated with stats and feedback from the many viewers, I honestly couldn’t have asked for better service from them.
My property sold within a matter of days, thank you so much guys!
I would highly recommend Umega for their exceptional estate agency services
Fiona · 25 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to review Umega Estate agency. Sounds like Natasha and Daniel were on it as usual. Very please to hear that your property sold so quickly too. All the best.
★★★★★ 5/5
GoogleI try to rent my first flat before but it wasn't possible to me until I've meet Ben. He helps me a lot. He explained to me what and how needs to be done and I'm very grateful for that. Because now finally I've got what I wish for. )))
So I send big THANK YOU BEN . ))) Without you it will be impossible.
Also I need to say thank you Georgia and Claire. You've keep me informed all the time and everything goes smoothly and easy. )))
Thank you all. You're great ))))
Karol · 22 June 2024
Agent replied · 22 June 2026
Thank you Karol - great to hear our Edinburgh Living team is looking after you
★★★★★ 5/5
GoogleNikole is wonderful! She's very professional and approachable, I rent the flat the second day after viewing. Really amazing experience!
Cindy · 30 April 2026
Agent replied · 7 May 2026
Thank you for the five stars, Cindy. We’re pleased to hear you had such a positive experience and that Nikole’s support helped you secure your flat so quickly. We’ll be sure to pass on your kind feedback.
★★★★★ 5/5
GoogleVery happy to recommend Andy and the team at Umega after an incredibly smooth experience selling through them. There was a very long gap between Andy’s initial visit , and many queries answered with patience and without pressure , before I moved forward. Thank you!
S · 24 September 2025
Agent replied · 24 March 2026
We are so glad to hear that you have had such a positive experience in selling your flat with Umega. Thank you for taking the time to leave the review. Have a great day!
★★★★★ 5/5
GoogleThe communication with our property manager Millie Forrest is excellent. She & her team are truly taking care of our flat .
Johanna · 8 April 2026
Agent replied · 8 May 2026
Thank you for the five stars, Johanna. We’re really pleased to hear you’ve had such a positive experience with Millie and the team, and that communication has been clear throughout. It’s great to know you feel your property is being well looked after. We’ll be sure to pass on your feedback.
★★★★★ 5/5
TrustpilotGeorgia was great and efficient!
Ben · 8 August 2026
Agent replied · 13 August 2026
Thank you for the great review and the five stars Ben! We'll make sure Georgia sees this.
★★★★★ 5/5
GoogleFantastic service from Umega, especially William, great communication from start to finish. Nothing was a problem and the aftercare was great too. We have sold over the years with different estate agents but this was one of the best experiences especially as we did not live in Scotland. Thank you
Sheila · 22 July 2025
Agent replied · 22 June 2026
Thank you for taking the time to leave us a review Sheila. William is delighted to hear that he helped to make the process so smooth for you. So wonderful to hear that your experience was top notch, just what we aim for.
★★★★★ 5/5
GoogleWe have just got a letting from them and we had to have a fast move, they made the whole process simple and easy to do and easy to contact them, I have rented a good few properties but they his was by far the best experience and ease of use I have had 5 out 5 use this company if you need a letting. Big thank you to Becca and Rachel for all their help and support through all the process.
I have now been dealing now with Naidene my property manager and this lady is amazing, professional, polite at all times and always answers and queries or request for repairs asap and has made what has been a very traumatic last 6 months finally come to an end with her help and I appreciate it along with my whole family who think Naidene is the best manager we have ever delt with and we have had a few and none have come close to Naidens skills and professionalism I really can’t right enough about the lady AMAZING🙏 we all at Marenghi’s 🥰 care for you.
Allan · 26 May 2024
Agent replied · 24 August 2024
Brilliant to hear Allan - thank you so much. We hope you love your new home! And thanks for the update - wonderful to hear Naidene is looking after you well :)
★★★★★ 2/5
GoogleVery underhanded tactics. After you submit your application with a whole slew of sensitive personal information (including workplace, income, current residence, etc..), they tell you that actually you'll have to pay twice as much deposit as listed on the website, as well as pay 3 months' rent in advance because you don't have a UK guarantor - which was not stated anywhere.
Also, you have 2 hours to respond to their e-mail, otherwise you miss your chance.. So you are basically expected to be on call during your work. All this is just disrespectful.
Also, they e-mail your personal information back to you, so there's to privacy. If anything, I hope they at least change this one in the future, because it is a major slip-up.
But credit where credit's due, all three employees I talked to were very nice and helpful, so I had no issues on a personal level, it's more of a policy problem.
Edit: I changed the review from 1 star to 2 after reading their reply to it. The reason why I did it is that it wasn't the run-of-the-mill corporate response that treats you like a child and politely tells you how stupid you are. Instead they gave a genuine response where they acknowledged their mistakes, and gave an explanation without listing excuses, which is the right thing to do. They didn't try to gaslight me with a condescending message, trying to explain how the bad experience I had is actually my own fault. That is commendable, and they earned my respect in that regard! Unfortunately, everything I said before is still true, so it doesn't change the fact that the important information wasn't properly disclosed upfront, but I'm willing believe they had no ill intent as they seem to actually care and are trying to improve. So this second star in the review is me wishing them good luck with their endeavors.
Róbert · 26 May 2024
Agent replied · 24 August 2024
Hello Robert - firstly, thank you for sharing your feedback. Whilst there are points for us to pick up on with our team (which I absolutely will do), I thought it might be helpful to also clear some things up for your reassurance too.
We use the information from your application to make a decision about which tenants are likely to be a good fit for the property. This does not get passed to anyone else, or used for any other purpose. We do share the information filled in by the applicant back to them, so they can check it and also so we can keep an accurate trail of communications with individual applicants as we normally do have multiple applicants for each property.
From time to time, we do ask for additional deposit or rent in advance, depending on an applicant's individual situation. Our viewing agents usually do discuss this at the viewing, so apologies that this was perhaps missed at your viewing. Sometimes if viewings are particularly busy, or applicants have a lot of questions things do get missed, so there is room for improvement here, which we'll look into.
In terms of the time to respond to an offer, this is something we'll take on board. Again, if properties have been in particularly high demand then we may need an answer more quickly to avoid losing other applicants if someone doesn't want to go ahead - it's a find balance between giving people fair opportunity to let us know what they'd like to do and recognising that most applicants are viewing multiple properties until they secure something, but again, something for us to think about.
I'm glad to hear our team were helpful when dealing with them!
★★★★★ 5/5
GoogleSecuring my new rental property with Umega Letting Agents was a experience . Their prompt communication and professionalism made the process stress-free. From viewings to lease signing, I felt supported every step of the way. Highly recommend Umega for a hassle-free renting experience. Working with Courtney Hazlett as my property manager has been an absolute pleasure. Her professionalism, attention to detail, and proactive approach have truly impressed me. Courtney is always quick to address any concerns or issues that arise, and she consistently goes above and beyond to ensure that everything runs smoothly. keep it up Courtney!
Regards,
Naeem & Komal
Naeem · 26 May 2024
Agent replied · 24 August 2024
Glad to hear you continue to have such a positive experience with Umega. Courtney seems to have a handle on any queries and issues.
She will be happy to hear that you are so happy with her service. REPLY TO OLD REVIEW - Great to hear! Thank you so much. Hope you enjoy your new home!
:)
★★★★★ 5/5
GoogleBoth Chris and Yazmin were extreamly helpful, we got all documents signed, sorted and ready for move in in less than 3 days, and I got confirmation that I got the flat on the Monday after a Friday viewing. All in all from viewing to move in ready (although official move in date is in a week) in less than a week. Everything was super fast and everyone was always super friendly and ready to help.
Now that that I’m moved in, I have to also extend a huge thank you to Courtney, my Portfolio Manager, who was absolutely lovely when showing me around the new flat, answered all my questions, and was super fast at organizing someone to come out and fix a couple small things I noticed at move in.
I’m looking forward to a great tenancy!
Elli · 26 May 2024
Agent replied · 24 August 2024
We are so happy to hear that Chris and Yazmin have made the process so fast and stress free for you, and Courtney is now looking after you well and staying on it for any repairs. Enjoy your new home.
★★★★★ 5/5
GoogleMy self and my flatmates rented the flat for about a year. When we first moved in the flat looked absolutely stunning very clean and well kept, with no issues. Umega and Shona Reid were absolutely great tenants, whenever we had an issue they always had a fast reply and quickly solved our problem, with no costs. They covered a new stove and a new fridge for us which was absolutely great, specially considering we are students. I highly recommend them as tenents, they will make you life very easy and help you with what ever issues you have.
Gustavo · 26 May 2024
Agent replied · 24 August 2024
We are glad to hear that the move into your property was so stress free and that Shona has helped you with any queries, issues or repairs. Enjoy your home.
★★★★★ 5/5
TrustpilotReally happy with the flat
Really happy with the flat. Communication has been great with the property manager Grant and the rest of the team when I was moving in. Very easy process to book the annual visit and log any maintenance if necessary. No issues at all.
Ms · 9 October 2026
Agent replied · 9 October 2026
We're pleased to hear you're happy with your property and that Grant and the team were such a help to you, it's what we strive for. Thank you for the 5 stars and we'll make sure he sees this!
★★★★★ 5/5
GoogleBeen with Umega for a few years now and always been in very good hands. Liz has been a star throughout some stressful issues that have arisen and I've always felt taken care of.
David · 24 December 2025
Agent replied · 24 August 2024
Tenancy swaps can often being complicated but we aim to make them as stress free as possible. Great to hear that Ioni has been able to make this as easy a possible for you. Thank you for the stars.
★★★★★ 5/5
GoogleMy wife and I moved into our apartment 11 months ago (June 2023). It is our first apartment living together and getting an apartment in Edinburgh can be a daunting task. But we got the apartment through Umega letting agency (after trying on numerous occasion with several other agencies) which makes Umega the FIRST letting agency we will ever use and Shona (our FIRST Portfolio Manager).
So anyone will understand why my wife and I hold Umega and Shona in high esteem. The renting experience has been outstanding. Shona has been exceptional in terms of communication, sorting out issues and helping out with suggestions and feedback.
My wife and I highly recommend Umega as a letting agency and Shona as a portfolio manager. And since Shona is an exceptional manager, I have no doubts that her colleagues are also exceptional people because exceptional individuals like to work with exceptional people. Good work team.
Kazeem · 25 May 2024
Agent replied · 22 October 2024
Thank you for the wonderful review Kazeem. Shona is a star and we are glad you think so too. The rest of the team indeed are amazing too. We are so happy to hear you are having such a great experience with Umega. This is what we strive for and Shona reflects this in everything she does.
★★★★★ 5/5
Trustpilotannual inspection
Jason attended the annual inspection, very freindly and helpful with how to turn off the water if neeed and about the bolier. How to get in contact when it is out of hours. Also explained what the inspection was about. Just over all an excellent experience.
Nicola · 18 September 2026
Agent replied · 24 September 2026
Nicola, great to hear Jason took the time to walk you through all the practical details, knowing how to handle things out of hours is exactly the kind of reassurance that matters. We'll pass this on, and thank you for the 5 stars!
★★★★★ 5/5
GoogleI have been renting with Umega Lettings & Estate Agents for over 5 years and the service that I have received so far is wonderful. I would like to specially thank Shona Newbegging who goes above and beyond to help every time something needs to be resolved. I always have a peace of mind knowing that there is someone that I can trust for any given situation. Thank you Umega team and Shona, keep up with the hard work.
Anna · 26 May 2024
Agent replied · 24 August 2024
What wonderful words about Shona, she will be delighted to read your lovely review. It sounds like Shona is taking great care of you and being a super star as she always is! Thank you for the review.
★★★★★ 5/5
GoogleWonderful team of people, Nikole was a standout and helped us through the process. Thank you so much!
Evie · 23 April 2026
Agent replied · 7 May 2026
We’re pleased to hear you had such a positive experience with the team, and that Nikole stood out in supporting you through the process, we’ll share your feedback with her. Thank you for taking the time to leave a review.
★★★★★ 5/5
GoogleI have nothing but praise from my experience of the lettings team at Umega. From booking the initial viewing to then going through all the necessary pre tenancy checks, it took well under a week. With it all being handled online, it makes it so much more convenient to do in your own time.
Special shout out to Krystian, who took the viewing of the property and guided me through the stages after. I had a fair few questions at the viewing, and he was more than gracious to take the time to answer them all and just a generally lovely agent to deal with. The rental market in Edinburgh moves at a crazy pace and can genuinely say that compared to most other agencies I've been dealt with as an individual, not just a number/target to meet.
Rachel · 26 April 2024
Agent replied · 24 August 2024
We really appreciate this Rachel - our team take great pride in dealing with PEOPLE, not just properties, so it's fantastic to hear how this came across for you! Enjoy your new home :)
★★★★★ 5/5
GoogleUpdating my review now I've been a tenant with Umega for nearly a year.
I've been a Renter in different cities for a decade now and I haven't once come accross a company as fast and as helpful as Umega. We had a very short window to get everything done as my current tenancy end date was looming but they stepped up to help.
Rapid replies, quick to adjust to my needs, and genuinely care about making sure things go well. If I could give six stars I would, the experience has been top class.
Throughout our first year the team have been on top of everything, always happy and eager to help, and their systems of reporting any required help and for arranging appointments etc is simple and easy to use.
Thank you team Umega, keep doing what you do the way you do it and never change 🥳 💯
Also shout out to Courtney on their team who is always swift to reply friendly on the phone and just makes sorting out house stuff pleasant and easy.
David · 26 April 2024
Agent replied · 24 August 2024
Thank you David - what a fantastic review - we really appreciate you taking the time to update this, and will pass your feedback to Courtney too!
★★★★★ 5/5
GoogleMatthew was very welcoming and well informed at my viewing today. -Erin
Erin · 5 June 2026
Agent replied · 8 June 2026
Thank you Erin for the kind words. We're so pleased to hear Matthew made your viewing such a positive experience. We'll pass on the feedback, and thank you for the 5 stars!
★★★★★ 5/5
GoogleSam has been great help from start to finish. Couldn't recommended enough:)
Ruaraidh · 3 June 2026
Agent replied · 4 June 2026
Thank you for the kind words. We're so pleased to hear Sam was great help throughout the whole process. We'll pass on the feedback, and thank you for the 5 stars!
★★★★★ 5/5
GoogleThank you to Ronan for his professionalism and help throughout our viewing, paperwork and overall communication! Virginia & Aggie
Virginia · 8 April 2026
Agent replied · 8 May 2026
Thank you for the five stars, Virginia. We’re pleased to hear Ronan supported you so well throughout your viewing and paperwork, and that communication felt clear along the way. We’ll be sure to pass on your kind feedback.
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