Trusted Agent profile · Edinburgh
Verified
★★★★★
1,745 reviews across 3 platforms
Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL
Umega Lettings's office in Edinburgh, at Umega Lettings 10 Lister Square, is rated 4.7 out of 5 across 1,745 reviews on three platforms, including 1,499 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,499
Reviews on Google
This office
61
Reviews on Facebook
This office
185
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Umega Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleSam was very helpful when visiting and applying for our current flat. Everything was well coordinated and efficient, it was a pleasure working with her!
Thank you Louise for the lovely review and the five stars. We're pleased to hear Sam made the viewing and application process so well coordinated and efficient. We'll pass on your feedback.
5/5
TrustpilotThank you Matthew
Matthew was fantastic throughout the viewing process, friendly, helpful, and made everything really easy. I'd happily recommend Umega Lettings!
Daria, thank you for the review and the five stars. We're glad you found Matthew helpful and the process was easy for you.
5/5
GoogleWe’ve had such a smooth time finding a property with Umega. Especially thanks to Sam who’s always been so helpful and enthusiastic. Very excited about our move!
Thank you Ella for the lovely review. We're pleased to hear Sam made the whole process so smooth and enjoyable. Wishing you all the best with the move, and thank you for the 5 stars!
5/5
TrustpilotFriendly and knowledgeable staff giving…
Friendly and knowledgeable staff giving full, open and easy to understand communication throughout the process. A great service and a great team, especially Catherine and Jason.
Thank you Adi for the kind words. We're pleased to hear Catherine and Jason have made communication so clear and straightforward throughout. We'll pass on your feedback, and thank you for the 5 stars!
5/5
GoogleLou was very helpful, responsive and attentive. Thanks for all her help.
Tom, we're so glad you found Lou so helpful and responsive. Thank you for the 5 stars and we'll be sure to show her this!
5/5
TrustpilotGrant was very pleasant and did…
Grant was very pleasant and did apologise for the inconvenience of the scaffolding outside the garden once again. Was happy with the condition of the flat
Thank you for the review Sharon. We're pleased to hear Grant was pleasant and handled the situation well during his visit. We'll pass on your feedback, and thank you for the 5 stars!
5/5
TrustpilotLydia Keogh from Umega
As an overseas landlord, I have a full confidence in Umega and my property manager, Lydia Keogh, who will achieve the best results for my property in Edinburgh. Lydia's fast approach to resolve unexpected issues in a cost-efficient way is exemplary. She also ensures tenants are satisfied at all times. I also need to recognize Umega's great network of contractors who are very trustworthy and reliable.
Oguz, what a lovely review for Lydia, she's a real asset to the team and it's great to hear you have complete confidence in her. Thank you for the review and the five stars. We'll make sure she sees this!
5/5
GoogleThis is my third time renting through Umega, and I want to specifically thank Julia for making this my best renting experience so far. …
Thank you for the wonderful review and for choosing Umega for a third time. We're pleased to hear Julia made this your best experience yet, especially the way she handled those stressful moments with such care. We'll make sure to pass on your kind words, and thank you for the 5 stars!
5/5
GoogleNikole was a great help for me and my friends at our flat viewing, she answered all our questions in depth and gave us great advice for applying for the property :)
Thank you for the five stars, Jazmin. We’re pleased to hear Nikole was able to support you and your friends during your viewing, and that her advice and communication were helpful throughout. We’ll be sure to pass on your feedback, and thank you for taking the time to leave a review.
5/5
GoogleMegan Sibson is an incredible agent. She manages the sale and chases. I have dealt with other agents when trying to find a new house and the communication has always been so poor. I don't know why any one would use another agent in Harrogate. I would recommend Megan time and time again - makes the whole process ten times more smooth and enjoyable.
Thank you for your lovely review Nicola!
5/5
GoogleMatthew was a great help and very knowledgeable agent for our viewing of a lovely property to rent in Marchmont area.
Teddy, glad Matthew made the Marchmont viewing such a helpful and informative experience. We'll pass this on, and thank you for the 5 stars!
1/5
GoogleWould absolutely NOT recommend Umega. They do not care about their tenants whatsoever. I have ongoing repairs that still haven’t been properly dealt with and I’ve made multiple noise complaints with nothing actually being done. Constantly having to chase them just to get basic issues sorted. Absolute joke of a company. Stay clear and go elsewhere if you can. 👎
Hi Dee, Thank you for your feedback. We're sorry to read that our recent correspondence on this matter hasn't provided the resolution you were looking for. Regarding the outstanding repair, we welcome a response from you so we can get this moving as quickly as possible, once we hear back, we can progress the repair as a matter of urgency. If there is anything further that has not been resolved to your satisfaction, please do let us know directly so we can look into it. Regarding the noise complaints, we take these matters seriously and are actively investigating, as previously advised. We understand how frustrating ongoing noise issues can be and we will update you directly following our visit to the development. Should you wish to discuss anything further in the meantime, please don't hesitate to get in touch with us directly.
5/5
GoogleGreat agency. We just secured a flat thanks to Sam and his quick response and great service. He made it very easy and smooth.
Thank you Klára for the kind words. We're pleased to hear Sam made securing your flat such a smooth and easy process. We'll pass on your feedback to her, and thank you for the 5 stars!
5/5
TrustpilotProperty Manager 5 Windyrig Close
Jason is calm and attentive, and he actions all our discussions quickly.
Really glad Jason's calm and attentive approach has made such a difference, and that things get actioned quickly after your discussions. We'll pass this on, and thank you for the 5 stars!
5/5
TrustpilotLewis is always helpful in making sure…
Lewis is always helpful in making sure all goes well with us and within the apartment. Well done Lewis!!
Biodun, great to hear Lewis always makes sure everything is running smoothly for you. We'll pass this on, and thank you for the 5 stars!
5/5
TrustpilotCathrine was quick to respond and…
Cathrine was quick to respond and explained everything clearly and simply. Great communication, friendly service, and a smooth experience from start to finish. Highly recommend!
Thank you Dana for the lovely review. We're so pleased to hear Catherine made everything clear and straightforward from start to finish. We'll pass on the feedback, and thank you for the 5 stars!
5/5
TrustpilotThanks a lot Catherine!
Thanks a lot Catherine! I had a fantastic experience throughout the entire process. From start to finish, you were professional, supportive, and incredibly efficient. Thanks for keeping me informed every step of the way, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward. I truly appreciated your help and would highly recommend your agency to anyone looking for a reliable and trustworthy property agent.
Thank you for the fantastic review. We're so pleased to hear Catherine made the whole process feel smooth and stress-free, keeping you informed every step of the way. We'll make sure to pass on your kind words, and thank you for the 5 stars!
5/5
GoogleLandlord who has used UMEGA for a number for years, recently in the difficult position of trying to find new tenants before Christmas. Nikole was phenomenal, totally on it from the start, very reassuring about marketing performance and we …
Laura thank you thank you! Delighted to hear you're so happy with things and I'll be sure to give Mo, Robert and Emily a high5! Thanks for choosing us...we hope to have a long and happy relationship with you :)
5/5
GoogleRonan was fantastic to deal with, really helpful, responsive, and made the whole process smooth and stress-free. We really appreciated all his support in securing our flat. Thanks again, Ronan!
Thank you for the great review we're so happy you had an amazing experience with our team, Ronan will be delighted with the feedback!
1/5
TrustpilotForget the deposit it's non-refundable
I had an extremely disappointing experience with Umega Lettings at the end of my 2-year tenancy. During the tenancy, the relationship was generally acceptable. However, the situation deteriorated significantly after I provided notice to vacate the property. Upon moving out, I received an inspection report that I found to be unreasonable and clearly disproportionate. The expectations outlined did not reflect the condition of a property that had been lived in for two years under normal use. Prior to vacating, the property was thoroughly cleaned to a reasonable standard, allowing for fair wear and tear. I also hold comprehensive photographic and video evidence to support this. Despite this, I was informed that only £133 of my £1,300 deposit would be returned, with deductions totalling £1,167, including: £270 for cleaning £22 for bathroom sealant (later withdrawn after dispute) £875 for alleged paint damage While I reluctantly agreed to the cleaning charge in order to resolve matters efficiently, I strongly dispute the charge for repainting. The so-called “damage” is nothing more than normal wear and tear expected over a two-year tenancy. The invoice provided clearly shows repainting only, with no evidence of repair work, further confirming that this is routine redecoration. As per tenancy deposit guidelines, such costs are the landlord’s responsibility and cannot be passed on to tenants without clear evidence of excessive damage. Only after I stated my intention to escalate the matter to the Safe Deposits Scotland they agreed to reduce the charge to £770. This raises serious concerns about the fairness and transparency of your initial assessment. In addition to the deposit dispute, I am extremely dissatisfied with the following issues during and after the tenancy: Maintenance failures: A faulty kitchen switch was reported from the beginning of the tenancy but was never properly repaired. Contractors repeatedly attended quality check yet only labelled as checked without resolving it. Similarly, issues with smoke detectors were ignored beyond advising me to replace batteries. Mail handling after tenancy: After vacating, I requested access to collect post delivered to the property. I could clearly see mail inside through the door, yet your team refused to assist, citing redirection responsibility. While I acknowledge this responsibility, refusing reasonable access and leaving mail unattended is unacceptable and unprofessional. Overall, this experience suggests a pattern of unfair deposit practices and poor customer care. It is deeply disappointing that the standard of service declined so sharply at the end of the tenancy. Based on my experience, I would strongly advise others to exercise caution when dealing with this agency. This feels like a company that’s reasonable until you leave, then your deposit is at risk.
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience at the end of your tenancy, particularly as you highlight that your time in the property was generally positive. Deposit returns are assessed using a detailed comparison between the check-in inventory and the check-out report, with consideration given to fair wear and tear. In this case, the condition the property was returned in required additional cleaning and redecoration, which is why deductions were proposed. Following your concerns, we reviewed this in detail with the landlord. As a result, the sealant charge was removed and the contribution towards redecoration was reduced. We believe the final agreed outcome reflects a fair position based on the evidence available. We do recognise that deposit discussions can be frustrating, which is why all deposits are protected with Safe Deposits Scotland. This provides an independent adjudication service should agreement not be reached, ensuring a fair and impartial outcome for both parties. In relation to maintenance, we have reviewed our records and were unable to locate any report regarding the kitchen switch during the tenancy. With regard to the smoke alarm, advice was provided at the time and follow-up contact was attempted. For post-tenancy mail, we always recommend setting up a mail redirection when moving out. In this instance, the mail had already been returned to sender in line with our usual process. We’re sorry that your experience at the end of your tenancy did not meet expectations, but we would like to reassure you that all actions taken were in line with agreed processes and supported by documented evidence.
1/5
TrustpilotWould absolutely NOT recommend Umega
Would absolutely NOT recommend Umega. They do not care about their tenants whatsoever. I have ongoing repairs that still haven’t been properly dealt with and I’ve made multiple noise complaints with nothing actually being done. Constantly having to chase them just to get basic issues sorted. Absolute joke of a company. Stay clear and go elsewhere if you can. 👎
Hi Dee, Thank you for your feedback. We're sorry to read that our recent correspondence on this matter hasn't provided the resolution you were looking for. Regarding the outstanding repair, we welcome a response from you so we can get this moving as quickly as possible, once we hear back, we can progress the repair as a matter of urgency. If there is anything further that has not been resolved to your satisfaction, please do let us know directly so we can look into it. Regarding the noise complaints, we take these matters seriously and are actively investigating, as previously advised. We understand how frustrating ongoing noise issues can be and we will update you directly following our visit to the development. Should you wish to discuss anything further in the meantime, please don't hesitate to get in touch with us directly.
5/5
TrustpilotLovely person
Jason is a lovely person, very respectful. Easy to talk to. Very professional.
Lesley, thank you for taking the time to leave a review and for the five stars. We're so glad you find Jason so easy to work with! We'll make sure he sees this.
5/5
TrustpilotCatherine has been wonderful!
Great experience with Umega. Massive thanks to Catherine who has been super helpful and absolutely wonderful!
Dane, so glad Catherine has made such a great impression, we'll make sure she sees this. Thank you for the 5 stars!
5/5
GoogleLou was helping me with my application and she was amazing, very friendly and knowledgeable
Reagan, glad Lou made the application process so straightforward, we'll make sure she sees this. Thank you for the 5 stars!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Umega Lettings's Edinburgh office has 1,745 reviews across three platforms: 1,499 on Google, 61 on Facebook, 185 on Trustpilot.
Umega Lettings Edinburgh is rated 4.7 out of 5 across all 1,745 reviews, and 4.8 out of 5 on Google from 1,499 reviews.
Yes. In The Trusted Agent 2026 awards: Umega Lettings, Edinburgh won Platinum.
Umega Lettings Edinburgh, Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL.
