Rettie & Co Edinburgh Lettings reviews

★★★★★ 1/5

Google

Would not recommend! I was accepted as a successful applicant to then pay a deposit before no paperwork was signed and let down the day before collecting the keys. Leaving me homeless as I ended my contract with my current landlord. Absolute disgrace as I had a melt down over the phone explaining my situation and they had nothing to say but it was “out of their control”

Chloe · 30 September 2022

★★★★★ 5/5

Google

The service I received from Rettie, specifically through the property manager David Lamont, was outstanding. He was not my original PM but took over the management of this property a couple of years ago and since then every time I needed something to be fixed, he responded quickly and resolved every issue. I would definitely recommend Rettie & Co. for anyone looking for accommodation in Edinburgh

Barbara · 8 November 2022

★★★★★ 5/5

Google

We were most impressed with the service provided which I would describe as both personal and professional. Ros who dealt with all aspects of the transaction took time to meet and explain everything and was proactive throughout the process. Unlike another agent we had been liaising with the particulars and description of the property were extremely accurate.Before visiting the property marketed by Rettie & Co-and which is the one we chose -we had visited another agent ‘s property. The description and photos of that agent were extremely misleading and in reality the property-which on paper was most appealing-turned out to be more akin to one which might have appeared in the film Trainspotting. I would not hesitate to recommend Rettie & Co for their honesty, professionalism and high quality service ethos.

Brian · 6 June 2020

★★★★★ 5/5

Google

I've moved to Edinburgh for studies and was having some trouble finding somewhere to live. After some bad luck and uncomfortable experiences with other companies, Rettie really saved the day. I dealt with both Fraser and Ros, both of whom were very friendly and helpful at every stage of the process, from the viewing to moving in and beyond - and it was quick too. I've been in the property now for three weeks and I'm very happy with it. I would absolutely recommend Rettie to anyone looking to rent in Edinburgh.

Kit · 28 May 2020

★★★★★ 1/5

Google

I advise you to really think twice about using this agent, if you do be really thorough in checking the inventory (insist they send it to you) and take photos of everything. I now know they will try to lay claim to your deposit at the end of the tenancy using the Tenancy Swap process. Unethical and unprofessional, especially AS who has shown us nothing but contempt in our opinion. Interesting others have said the same in their comments.

I · 28 May 2020

★★★★★ 4/5

Google

Just moved in to my rented flat and got everything sorted with great ease - small issue was sorted asap and Stuart was helpful all the way through. I'd recommend Rettie for a straightforward letting service.

Dan · 29 May 2017

★★★★★ 1/5

Google

This agency, like the vast majority of large agencies, tries to prevent small business owners from growing. Let me explain; Every time we move to another apartment, we hire the same cleaning company (small, self-employed with their workers) we have never had any problems until with the last apartment, they were left with £78 “for cleaning” which they had to take to the company to which they have granted the contract, to justify this, they sent us photos MEASURING two hairs that were found in the house and added that there was dust somewhere. Ridiculous.

Raul · 12 November 2019

★★★★★ 5/5

Google

We had a great experience with Rettie & Co. They were always there when we phoned and were consistently supportive, friendly and professional. With hindsight, all the signs were there. They are a big name, have a lot of staff to go with a lot of properties, and their website is terrific, easy to navigate, full of info, and with very good range of properties, each with a named contact. When you ring, you don’t have to listen to advertising spiel or start pressing numbers on your keypad, a human being picks up. On the website, if you click on the link to Our People, you notice that everyone is listed alphabetically, not the big guns first trailing down to the juniors. It’s a nice touch that suggests an unstuffy approach where it’s about working for the customer, the real number one. As we walked up to our appointment, there was our contact already waiting on the steps. The viewing was unrushed, just us, not a crowd of other interested parties, and when we left, we knew how to follow up, should we decide we were interested. At the end of the afternoon, we did go into one of the Rettie offices to confirm our interest, and they located our details immediately. A few days later, we had our moving-in date sorted. I’m pretty sure it would have been exactly the same experience had we declined that property and asked to see others. When I emailed the MD, Simon Rettie, to say thank heavens for a company that does what it says on the tin, he mailed back to thank me for writing and said that, in a crowded market, Rettie tries to stand out through the quality of its customer experience. It worked for us.

Paul · 7 June 2019

★★★★★ 5/5

Google

From start to finish the team at Rettie & Co were hands down the best agents I've ever experienced. Not only were they friendly and helpful they really made us feel that we were being properly looked after - which is important when you're planning a move to the other end of the country! I felt immediately that I was in the right place when I walked in the door and have no hesitation in recommending them as the only agency worth working with, in Edinburgh!

Helen · 7 June 2019

★★★★★ 1/5

Google

Absolutely disgraceful company. They gave our keys out to contractors who never returned them to the office. We had workmen turning up at the flat whenever they wanted/without warning, once when my sister was in bed ! Rettie and co could not tell us who the people where or why they were there.. but could confirm the keys were never returned to the office making us feel completely unsafe in our own flat. On top of this we have just moved out and they are now trying to charge us £100 odd for cleaning alone (although my sister and I are professional cleaners) because of cleaning residue left over and also trying to charge us for having to paint some wear and tear marks on the walls which will be of further expense to us. We had lived in the property for 4 years! This company cannot be trusted, please save yourself the stress that we have indured and go with another letting agents.

Ailie · 29 May 2019

★★★★★ 1/5

Google

Very stressful experience with Rettie Edinburgh. We moved into a flat that was not professionally cleaned, and when we moved out we cleaned it to a higher level than when we moved in. They hired a cleaner without discussing with us as there was "dust on the skirting boards". They also carried out an inspection when we moved out without offering us the option of being present. During our time in this flat, we were without a fridge for weeks as communication was so poor between agents and it was not actioned when our main agent was on holiday. And they tried to charge us for damage done to floors from broken beds - which we had repeatedly emailed them about during our tenancy - with photos (and they ignored). Don't expect to be treated with respect as a tenant. Later on we purposely did not choose them to sell our home because of the experience as tenants - and we were by this stage living in a very desirable area. Petty maybe but it made me slightly feel better!

Renee · 29 May 2019

★★★★★ 1/5

Google

I know most people don't take too much notice of these kind of reviews but I would urge anyone looking at properties with Rettie's to avoid it at all cost. It is not even worth the one star that I have given it. From the very beginning of the tenancy I was mislead into how much money I would have to pay on the key collection as when I turned up on the day I was told somebody had made a mistake and I actually had to pay substantially more. After driving for five and a half hours with a car full of stuff, I was told I could either pay the extra or not get my keys, forcing me into borrowing money which I should not have been made to do. The tenancy did not get any better with a broken gutter meaning I was living in a room with black furry mould all over it however I was told by Retties that it was probably just condensation. When they eventually fixed the mould I was forced to find other accommodation for over a month with Retties providing no solutions for where I should be living, then to rub salt in the wounds they only offered compensation for 2 weeks that I was out of the flat because Rettie's had forgot to inform me that the works had finished. Finally I have now been out of the flat for over 2 months and I still don't have my deposit back because they are trying to charge me for removing a mattress that wasn't mine, so they are now purposely waiting as long as they can to give me my deposit back out of spite. When you're paying £1100 a month for a property you expect a substantially better duty of care than this. Awful communication, they will show little to know interest in anything that will cause them extra work or stress, single worst experience I have had in this sector, absolute shambles of an estate agents. There are plenty of other quality estate agents in Edinburgh, so don't fall prey to these con artists.

Oban · 29 May 2018

★★★★★ 1/5

Google

The comunication is awful, the agent I had assigned, Gerry, would never reply emails or callback if I left a message on the phone (as it was unusual for him to pick it up). He promised to do things he never did. The move in date was 3 days after expected as they had to clean the flat, but for my surprise the flat was dirty, with the walls with very disgusting stains, when I moved in. I was expecting they would take into account all the cleaning I had to do when I moved in to not charge me the cleaning of the windows in the moving out...but they still are going to charge it. They only care about money and the landlords, tenants are only people to make money with and they don't seem to care about us much.

Raquel · 29 May 2018

★★★★★ 1/5

Google

Worst Landlord ever - phone customer service poor (not present, admin staff deal with repairs etc). No boiler for 2 weeks with newborn, no money refunded - baby ended up being admitted twice with chest infection requiring O2 and antibiotics. No sympathy, no understanding - couldn't put fridge freezer/washing machine in (there were already some in property) Ended up damaging ours in storage, no inspection prior to departure, claims being made despite immaculate condition, no information regarding checkout given. Lost keys when asked to send recorded delivery the list is endless

Bello · 29 May 2018

★★★★★ 5/5

Google

Excellent experience as a tenant. Most of the times you feel as an expendable resource with RE agents, Rettie made us feel as much as a client being serviced as is possible for a tenant. You are looking for your new home, not a new storage box, and Rettie understood that. The attention to detail was everywhere, from the schedule organization and flexibility to the contract details and presentation. Being us foreigners to the UK processes to rent, they helped us a lot while the landlord was on holidays also.

Daniel · 29 May 2018

★★★★★ 1/5

Google

Strongly dislike this property company. The PM will steal your furniture when you move out. The images are the furniture being stolen by PM, which is supposed to donate it to charity. The PM charge unreasonable prices for everything. The PM will reply to you after a week and never on time. The PM will cheat on you and never say sorry.

Jackson · 30 October 2022

★★★★★ 2/5

Google

tried to let my property through this company but it looks like their staff don't care to respond to your phone calls even when you call twice and leave a message with someone and they say "the person you want to speak to is on the phone but if you leave your name and number they will call you back".waited all day .terrible service

Mehran · 28 May 2022

★★★★★ 5/5

Google

On line chat with Joy was so helpful. Thankyou so much.

Beverly · 1 August 2022

★★★★★ 5/5

Google

Rettie have been amazingly supportive during the whole letting process. They went the extra mile during the viewing stage and then again going the extra mile when we were completing the contract and also helping out with logistics and arrangements on moving in day. They always respond quickly to emails and are happy to answer any questions. One of the best customer experiences i have had - Highly recommend them!!

Daniel · 28 May 2020

★★★★★ 1/5

Google

Max, one of the directors from Rettie arranged to view my property in the new town in Edinburgh as I was planning to use them to sell my flat. Max came out advised me how wonderful my flat was and that they would certainly be able to sell it for a good price and promised to come back to me that day with a detailed proposal. Still waiting!!! My advise is not to use them.

Colin · 29 May 2016

★★★★★ 2/5

Google

tried to let my property through this company but it looks like their staff don't care to respond to your phone calls even when you call twice and leave a message with someone and they say "the person you want to speak to is on the phone but if you leave your name and number they will call you back".waited all day .terrible serviceNegativeResponsiveness

M · 25 August 2021

★★★★★ 5/5

Google

Had a viewing today of a flat in Fountainbridge with Fiona Adams - the level of service provided was fantastic and all of our questions were answered with ease. Thank you!

Adam · 25 June 2024

★★★★★ 5/5

Google

I've dealt with Kirsty and Sophie at Rettie in Edinburgh. They have been very helpful in helping me locate a flat in Edinburgh, and Rettie maintains a decent inventory of properties. I would advise that you try Rettie first; I've learned that some agencies in Edinburgh are not entirely on the "up and up".

Seamus · 29 May 2019

★★★★★ 5/5

Google

Extremely professional service. Kirsty, our letting property agent who showed us the property yesterday made the whole experience really special! We felt in love with the apartment, which is finished to a high standard and was well prepared for the viewing as well. Now we look forward to have an opportunity to move in there as soon as possible as the agency seems to be the most professional one in Edinburgh.

Aleksandra · 29 May 2018