Places for People Edinburgh reviews

★★★★★ 1/5

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Short staffed so repairs take up to 3…

Short staffed so repairs take up to 3 months and over. You complain and they take notes then that's the last you hear. Some flats standing empty for weeks and nothing is done. I find this last year it's gone rapidly downhill. The company doesn't seem interested in what the tenants want or have to say and yet they put the rents up each year. It was never like this. There's no pride in the place anymore. It's as if the company just doesn't care as long as the rents are paid. Complete shambles and a total disappointment.

SUSAN · 22 October 2024

★★★★★ 1/5

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Disrespectful to disable people

The only thing Places for people care about is your rent being paid in full on time every month. Do not care about your disabled needs. Both my husband and I have disabilities with both of us having blue badges but if We park 1 inch over the line of a very small parking space neighbour complains then housing officer sends a letter saying its Anti social behaviour yet when I asked for a bigger space it was a flat no. The police have been involved with neighbour dispute yet Places for people not willing to change parking spaces even though there are spaces that are not used by any tenants. I am in process of getting advice due to our disabilities

Mrs · 22 October 2024

★★★★★ 1/5

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Dishonest, corrupt, threatening behaviour

1 star is far to generous for this awful company. We have been with this company for over 7 years, there are 3 parts minimum which let them down, 1- communication, 2-repairs and 3- complaints. You can call the customer service center and provide in great detail your problem, less than 45% of this information will be passed on and around 5% will be looked at. Repairs forget having done, we had a leak and it ruined bathroom and kitchen, PFP in turn ruined in excess of £500 worth of our furniture trying to paint a ceiling this mind you took them 6 months to do and around 7 people arrived at different times to "try" and repair, this never got finished and my husband had to finish it with us buying the paint. Housing officers don't know their own policies and procedures, make stuff up as they go along, bully you, threatening tenants they act like the police yet are just a glorified PCSO with zero rights. The complaints system is just as bad as the repairs, the "put it right" stage is 24 hours and never stuck to, stage 1, stage 2 don't think your going to hear from the customer focus team as they seem to have a fear of sorting out complaints. Any large complaints will be left in the hopes you leave it and move on, if you don't they ask you to send it to the housing Ombudsman, its like they want the disgusting backlash they get from them. PFP have been called by the housing Ombudsman:- dishonest, corrupt, threatening behaviour. These are just a few of the bits from them.We have said we will take legal action against them, take them again to the housing Ombudsman and still they can't look after their tenants and properties or complaints and repairs.Going through a tenancy the number of points they fail on each and every day is shocking. They shouldn't be allowed to operate such a broken company. Added today's date as date of experience but it goes far further back than that.

Mrs · 20 October 2024

★★★★★ 1/5

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Monumental Greed

Monumental GreedWe are two blocks of flats called Herlebeck Rise and Monthall Rise in Patterdale Road, Lancaster. In February we became two RTM Companies and took over the management ourselves from RMG (AKA Places for People). We now have a highly professional new Management Company which we are very happy with and would highly recommend this course of action to any residents going through the same nightmare we underwent with RMG.In the last seven years each flat paid RMG a total of £10,000! There are fifteen flats in each block which means that RMG received £300,000. We are a very small estate and just one of tens of thousands under the control of this company. Imagine how much money they and their parent company, Places for People, make in a year! No wonder their bosses are multi-millionaires!!!We would prefer not to write this review as the memories it evokes are painful to recall but since leaving RMG/PFP behind they have continued to harass certain residents for money, threatening and I quote: YOUR HOME MAY BE AT RISK IF YOU FAIL TO MAKE PAYMENTS RELATING TO YOUR CONTRACTUAL OCCUPATION OF YOUR PROPERTY.This comes from a so-called SOCIAL Housing Company which is supposed to help people with finding homes! In April 2023 our monthly service charges rose from £150.90 to £178.54, an extra £27.64 per flat. This is an annual increase of £331.68 per flat and a total of £9,950.40 EXTRA from the two blocks. In addition to all this extra money, in October 2023 they demanded a further £131.40 from the Monthall residents and £752.92 from the Herlebeck residents. This is a total of £13,264.80.One of our residents was told over the phone that the service charge would have gone up to £208 in April 2024 if we had remained under their control. However, I cannot verify that but it sounds quite plausible.For this sort of money, we ought to be living in immaculate, palatial looking buildings but instead they are dilapidated with paint peeling off the walls, leaks in the roof due to decades of neglect, discoloured ceiling tiles and stained threadbare carpets in the common areas. We have been given some horrendous estimates for roof repairs since Places for People did not honour their contractual obligations and we will probably have to take them to the property tribunal.Under our new management company the service charge payments did not go up in April and each block is saving approximately £2,000 per month. Now that we are freed from contractors like Rescom Ltd, Form Communal and Beara Properties we are getting jobs done at fair and reasonable prices, we can shop around and get quotes and the jobs are done PROPERLY and on time.If you want rid yourselves from the yoke of these people, please get in touch with us and we will help you every step of the way.We have two ghastly roof sagas to relate which will follow this review later. We hope these will be read by solicitors as they are both extremely serious and very distressing for the residents who were so badly affected. Watch this space!

Herlebeck · 18 October 2024

★★★★★ 1/5

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Today I called about my shower being…

Today I called about my shower being broken and the only time I can get a none emergency appointment is 26 November last week I was supposed to have the windows repaired sitting waiting for them turn up after 3 hours gets a phone call saying they won’t be coming on that day and was put back until DECEMBER 6 is that acceptable I think not you have more than 1 person doing work for yous very disappointed tenant

Eddy · 1 November 2024

★★★★★ 2/5

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Awful if you want any repairs doing…

Awful if you want any repairs doing properly. No respect for long term tenants. We just get forgotten about!! It does not matter if you have always paid rent on time. But the worst area is the area run by trade manager for garden fence repairs/joinery/kitchen fittings. This area must be costing the company thousands of pounds. Their work is shoddy, the men can be unprofessional and rude. They cancel appointments the morning of the repair, they send numerous men separate times to look at the same work. I have been waiting since earlier on in the year for my patio to be repaired, it was meant to be finished beginning of September as per complaints resolution. But surprise surprise, the workmen who have looked at it twice now say it’s too big of a job. it is so dangerous for my 1 year old grandson who lives with me. Such a shame, so much could be done better. I believed I was being helped and listened to until this last time I was let down. It’s clear places for people do not follow complaints procedures. I’m upset, disheartened and disappointed to be honest. I wish this was not still impacting my mental health, it is ridiculous and unfair.

Sarah · 12 October 2024

★★★★★ 5/5

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5 Star Service!

I just want to say a MASSIVE thankyou to Loraine Smith-Moore, a lovely professional and helpful lady! To receive the news today that me and my daughter have our dream home i could not be any happier. Thanks to Loraine and places for people, we have a bright future ahead of us and i no longer feel stuck! I am just so happy thankyou over and over again!

Leah · 9 February 2022

★★★★★ 1/5

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Not what I had expected and limited…

Not what I had expected and limited overall . interviewed but limited as I assumed it was for a part time position but actual vacancy was for casual hours or as and when needed , which was effectively zero-hours which doesn't suit anyone. Bizarre way to go about recruitment and misleading . waste of time

Derek · 29 May 2026

★★★★★ 1/5

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Places for people are SCUM full stop

Places for people are SCUM full stop, the workman they employ are useless unskilled morons, having lived in one of there damp bungalows for a couple of years they have done zero for me in anyway shape, or form, it was a dump when I moved in , and they offered nothing what so ever help to improve it , not even a bit of paint, they expect there tenants to spend money improving there properties, but won't help in anyway at all, they have let me down so many times to do the simplest of jobs, I've lost count of all the rubbish they spout , AVOID PLACES FOR PIGS YOU HAVE BEEN WARNED, I'm getting on and they have no regard for my age, and will let you down constantly, they make Peter Rachman seem like a fantastic landlord, they only want your rent, and then you can go screw-- yourself, Trash Landlord, PLACES FOR PEOPLE

John · 7 October 2024

★★★★★ 1/5

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Rain cold, pain

Great news today they cancel a rain guard being put on back door as the gap under back door us so big I have rain comng in, the part didn't come in, pmsl are you kidding me? No heat, rain coming in door, no fire door, no co2 detector, bare wires coming out of wall.Pigstys for people deny this at your peril, I'm in touch with your custo.er focus group, you are and have been aware 6 months of these things, but still you let a little disabled lady sit with no valid heating, these energy vouchers you offered a month ago nowhere, you have done NOTHING, why because your slogan is why " community doesn't matter" that's more like the truthYes I am also on your vulnerable list, but you don't care

S · 4 October 2024

★★★★★ 1/5

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This company has no regard for existing…

This company has no regard for existing property owners or tennants. They open up their housing to absolutely anyone. The house they occupied is basically a drug den. Police are there daily, shouting and screaming in the cul-de-sac, windows smashed etc. It took a turn for the worse last week when a neighbour was taken hostage in that house - literally was tied up. PforP have acknowledged that there is an issue with their tennants, but dont seem to want to do anything about it. They need to consider people who have worked hard all their life just to buy a home in what was a perfectly good area.

Andy · 4 October 2024

★★★★★ 3/5

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They are okay

They are okay. I’m not very happy with the quality of their repairs, I had to re-silicone the bath tub’s edge as it kept leaking, even after their repair. But at least they found the problem for me.I have to add, I was very amazed and am still very grateful for the new staircase they put in. The last one wasn’t level and (as it turned out) the banister wasn’t according current regulations, but at first they weren’t going to replace it, but somehow it got done. So I thank PfP for that one!

F · 4 October 2024

★★★★★ 1/5

Trustpilot

REVISED - ALL TIME LOW

More news, pfp lied AGAIN! The company you use for doors that attended in may did put a request in for new back door, you know the one you said didnt, but you guys turnred it down! I am utterly disgusted by your standards but more lies, all time low, i hope you are aware im ill because of you, dobt ever lied to me or about me again! Good reply thanks, still clinging to that you don't know about it excuse, then you email me saying yes you do .minutes later, good try, but I don't believe you ! 🔥🚒 pants on fire! I have lived here 6 months, rain comes in back door, you said it will be fixed today 2 months after Potton windows came out, so where is your fix then? Non existent, don't say you aren't aware, you admitted on email you are fully aware, fact is community doesn't matter to you so take that off your vans, I'm 57, disabled, and this refurbished bungalow has rain and 1.5 cm gap under back door, heating doesn't work, bath doesn't drain, toilet moves, no back fence, I only wish I could add pictures! I suggest you call me today or I'm raking this further I'm done with being messed about, DISGUSTING and please say you don't know rain comes in back door as the gap under ut us so big, Potton windows came out months ago, and nothing 🙇‍♂️ omg, tell the truth Pe28 4sb, now tell me you don't know about it MG!!!!!

S · 2 October 2024

★★★★★ 1/5

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Operational Chaos

Damp, mould and peeling ceiling paper still awaiting attention two years after it was reported.Window Cleaning that is included in RENT does not take place.Necessary tree surgery that is reported is ignored !Home visits from Estate Management staff to elderly residents are not known to take place on a regular basis.Hostile tenants who abuse residents are never evicted, even when local Police recommend it.If there were a gas explosion that destroyed property and killed/maimed residents, I doubt we would see any Management representatives attend the scene !!!!

Sussex · 1 October 2024

★★★★★ 1/5

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Don’t rent from them , they don’t care!

**Review:**If you value your safety and well-being, **stay far away from this place**. We've been here for over 3 years, and from the very beginning, we have been living in constant danger. **Every time it rains, the water leaks into the sockets**, creating an electrical hazard that could start a fire at any moment. This is not a new issue. **The management has known about it for years**, long before we moved in, as the previous tenants dealt with this for at least 5 years. Despite **constant complaints**, nothing has been done to fix the issue. On top of that, **mold has taken over the house**, making it impossible to live in a healthy environment. You'd think they’d take action with all these problems piling up, but they just don’t care. We’re on the **6th floor**, and the lack of proper insulation means we freeze in the winter. The heating system is a joke, and they’re well aware of it.The negligence and disregard for tenant safety are unbelievable. **This place is a disaster waiting to happen**, and they don’t care who gets hurt. Avoid this place at all costs!

Alexandra · 1 October 2024

★★★★★ 1/5

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Does not turn up when supposed to

I have now been waiting a year to have my back drain cleaned out. And I realise there are other issues, but to keep getting dates, then the day before texting to say it won't be done due to sickness, I think is poor. I have explained on numerous occasions that my back passage gets flooded out when we have heavy rainfall. Asy bungalow is tiny I have to need to store things there and so far I have had to throw so many things away. I find it extremely infuriating.

Diane · 1 October 2024

★★★★★ 1/5

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It's like trying to get blood out of a stone!!!!

For the last few tears I've been trying to get the trees that are in front of my property cut down to a lower hight. They're over 30ft tall and it's like living in a cage all year round. I've taken my nets down to let extra light in and I'm still using lights during the day. We pay a maintenance fee in with our rent and owner occupiers also pay this. There are certain spots that the gardeners or anyone else for that matter pay absolute no attention whatsoever!!!! Where I live is one of these areas....I can understand why people don't want to pay ther maintenance fee because we're not getting the service that we supposedly pay for!!!! My complaint has been closed and they still haven't cut the trees down. Would have better chance getting blood out of a stone. Been in this property for 27 years and the last time these trees were cropped down was in 2015!!!!!! Didn't go back far enough for me to put the date of experience in!!!!!!

ANNETTE · 1 October 2024

★★★★★ 1/5

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Reported rotten floors bathroom and…

Reported rotten floors bathroom and kitchen 19 months ago sent a company out to have a look called Argent who came out ripped floor covering up wich reviled holes in floor bigenuff to put your foot down it bath not safe as floor is rotten and it moves when got water in. Rang them today only to be told is down for repair on the 24/12/2024.no one will want to come out on christmas eve to rip out old floors and replace wich then will leave me without floors over the christmas period Joke i have asked to speak with a manager every single time i ring with no joy rang today and get same response still waiting for a call back useless comes to mind be careful if your thinking of useing placrs for people

Martin · 30 September 2024

★★★★★ 1/5

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I phoned on Friday 27th September about…

I phoned on Friday 27th September about my kitchen roof where the felt had once again come loose and folded over and was dangerous l was told someone would come out and make it safe but no one came out so I phoned again Saturday and was told bluntly it was not an emergency and to phone back Monday which I have done and was told that they have put it as urgent and someone would be out within 24 hours so I am now waiting.

Pauline · 30 September 2024

★★★★★ 1/5

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I became a tenant on 2nd June 2024…

I became a tenant on 2nd June 2024 there were nothing but problems from the start i wasnt provided the correect information on shower, Heating, I have asked for jobs to be done but it now has become a formal complaint but even complaining you have to queue up.I have read the response from places for people and they just don't get it at all, when you have one problem you get in a queue,when you have several problems, you formally complain,when you complain you have to go on another queue, pathetic service and no idea of customer/ client needs. This business needs a root and branch overhaul.

Fred · 30 September 2024

★★★★★ 2/5

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Property values.

Well for one me and the wife have been married for 18 years and have asked for the names on the tenancy to be changed, from Linda Graves to Linda Docherty and it hasn't.We work on a monthly pay system where sometimes there's 5 Weeks in a month so we are a week behind before paying the rent and we always get letters to tell us we are in dept.We have been tennants for coming up to 27 years and never had a paint brush on the exterior of the property and never had our kitchen or bathroom with any modernization and certainly no invitation of purchasing the said property. Many thanks.

Mr · 27 September 2024

★★★★★ 1/5

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Dissatisfied tenant

Over the past few years I have been dissatisfied with the repair service. It took 4 months to repair my bedroom ceiling because of dampness and mould the ceiling fell in. Ive now had 3 different dates to repair the living room door, each date I was given I’ve had to change my arrangements for that day to make sure I was at home for the joiner to turn up and they never did.😡 I don’t have any faith in anyone turning up in November either it’s ridiculous that it takes 3/4 for a simple joinery repair.

Mr · 26 September 2024

★★★★★ 2/5

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Notice of dissatisfaction …

We have been tenants for 25 plus years and the house was 20 years old when we moved in and we still have the original kitchen which is no longer fit for purpose and our new neighbours in our street have had there's replaced, we was told in Dec 2023 we was to have a new kitchen, we are now almost in October 2024 and we are still waiting and despite 2 visits to inspect the kitchen we are still waiting,it seems new tenants are pushed to the head of the queue whilst we are not treated on par, and we suffered a gas leak at the meter point, which you rerouted and capped off into our kitchen, we have now purchased a new cooker to go in our long awaited new kitchen which can't be plumbed in as there is no supply to the kitchen which has been reported twice and told to the engineer who carried out our recent gas inspection.the kitchen cupboards do not meet current regulations and are falling apart after numerous temporary repairs, your gas inspector and the man we paid to install our cooker both advised that the cupboards don't meet regulations. We have paid money for an appliance that can't be used and paid for an installation which could not be completed due to the cupboards AND no gas supply, all reports and complaints have either been ignored, fallen on deaf ears, or put on a back burner (pun intended) I have suffered a stroke and cannot safely use the kitchen due to the state of repair of the kitchen which is having an effect on my physical recovery and is now causing unnecessary mental anguish, we feel we have been more than patient and following advice we are seeking the intervention of our local MP who will no doubt be happy to list all the regulations that have been broken by you as our landlords, I would like this complaint escalated ASAP and would like a customer complaint number as a reference, as we feel we are being discriminated against,and a copy of this will be attached to the email submitted to our MP.

James · 23 September 2024

★★★★★ 5/5

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Cozy Home 🏡

After an accounts manager made two large unauthorised withdrawals from my bank account and spoke to me with a God Complex and obtuse attitude not letting me speak I was left with an unauthorised bank overdraft and no money for food I was left in a state of panic, I do hope my complaint about her was given attention and the recorded phone calls were listened to. luckily my bank managed to retrieve one of the unauthorised withdrawels and subsequently cancelled my direct debit. I have now decided to pay manually to avoid this travesty happening again, it's such a shame that one employee can blight the reputation of this excellent establishment I have been with Places for People for 36 years and love my home, the staff are respectful and helped me resolve this upsetting situation, I would like to give special thanks to customer services members Jake Wood and Taylor Wilson for going above and beyond helping me back on track, 🌟🌟 🌟 🌟 🌟 🌟

Ms · 22 September 2024