Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Due to the lack of Housing Manager our…

Due to the lack of Housing Manager our estate is getting very bad.Residents parking on grass,Commercial and untaxed vehicles left in bays.

Mr · 27 July 2026

★★★★★ 1/5

Trustpilot

A shambles

Where to start…Avoid avoid avoid. Don’t make the same mistake I did! I have been in my property nearly 3 years now and I still have weekly email exchanges trying to get the vast list of snags and faults rectified. Aftercare is more forgotten about. They will happily take your money and disappear. You’ll be left to pick up the pieces like I have.

Leigh · 27 April 2023

★★★★★ 1/5

Trustpilot

It is difficult to explain how bad this…

It is difficult to explain how bad this company is. Buildings of extremely poor quality and lots of defects.Plumbing done by completely incompetent people.My building is only 5 years old and there have been dozens of leaks and other problems.Why is this company still on the market?

Jakub · 23 May 2024

★★★★★ 1/5

Trustpilot

They don't know how to build houses and…

They don't know how to build houses and refuse to fix any issues that arose from the start

Emmet · 16 August 2026

★★★★★ 5/5

Trustpilot

exceeds all expectations

Peoples places has exceeded all expectations of creating beautiful home. The entire process has been smooth and very well organised. I want to pay particular thanks to Charlotte Shannon-Knowles who has taken time to give her expertise through out the whole process to guide me through to completion. I would highly recommend People’s places and can’t thank them enough for my beautiful home and fresh start.

Allie · 12 December 2024

★★★★★ 5/5

Trustpilot

Has more patients then me

Lauren has been really patient with us and has kept us update as much as she can with regards to getting an issue fixed before we could view the property. Once at viewing Lauren was polite and welcoming, Lauren allowed us to take our time to view the property and went through everything throughly with regards to paperwork. 100% pleased with how we have been dealt with. So have alot of thanks to give Lauren.

Jo · 10 December 2021

★★★★★ 5/5

Trustpilot

I have just rented a property from…

I have just rented a property from places for people and the staff I dealt with were so helpful to me I first spoke to Kerrie who went through everything with me she was so helpful and lovely to speak too then I met Joanne when signed for the keys she was equally as helpful and my whole experience has been great from start to finish would highly recommend anybody to deal with places for people

Jackie · 22 September 2021

★★★★★ 1/5

Trustpilot

17 years of poor and woefully inadequate service from PFP

Have lived in a property purchased from these Clowns back in 2008. Year upon year the service is at best chaotic, and at worst non existent. The people at PFP are shambolic, have no idea how to run a company, have no clue about customer service and empathy, and have now, 1 week before Xmas, have served possession orders on nearly everyone in the block that I live in for unbilled service charges that they are unable to quantify or provide evidence of, and their Housing Manger states that " the figures are incorrect, for reasons I cannot explain". As a Housing professional, this is a totally unacceptable statement to make, and shows this individual has no concept of the pain and anguish these notices have caused to so many tenants at a time when people are trying to budget for Xmas. The Housing Ombudsman will hopefully be intervening in this matter, sooner rather than later.

Peter · 22 December 2025

★★★★★ 1/5

Trustpilot

AND STILL THE LIES ON REPAIRS CONTINUE…

AND STILL THE LIES ON REPAIRS CONTINUE 7 TIMES FOR A GUTTER TO BE CLEARED,NOW POSTPONED A 7TH TIME TILL MARCH.PFP DONT GIVE A DAMN ABOUT ITS TENANTS.I WAS PROMISED BY THE ESCALATION TEAM IT WOULD BE DONE DEC 12TH KELLY STREET YOU HAVE LIEDkelly street pfp ESCALATION OFFICER "call -- 07385489828 a simple clear gutter job and as usual pfp ---- it up.I trusted you kelly.you are no better than the others.LIARS.......do you get a reward everytime you talk BSKELLY STREET,now again trying to get me evicted plus im to pay for the overflowing gutter when in the tenancy it states the landlord must.but hey its pfp they lie and change dates to suit them.more so kelly streethad to get a private contractor just to do thegutter.am seeking to take legal action against pfp

David · 21 December 2024

★★★★★ 5/5

Trustpilot

I live in pfp property I think their…

I live in pfp property I think their fantastic, came next morning and did repair they where asked even cleaned up after there self very happy I chose pfp property jarrow northeast

Bev · 27 April 2026

★★★★★ 1/5

Trustpilot

Its not our problem our company has charged you twice

I cannot say how frustrated I am with trying to resolve a double payment being taken without consent So far I have 3 times talked to people face to face 4 times E-mailed2 times spoken to companies that are supposed to handle payments 3 times had phone calls and the problem is still ongoing For some reason I have had a payment taken from a Places leisure in Camberley a place I have never been to, I have spoken on two occasions to three people in Spelthorne where I joined and they have continually said I should go to Camberley 20 miles away and sort it out, I have said I joined there at Spelthorne it is something they have done in setting up my new membership, they have repeatedly denied responsibility and indicated its not their problem, I have tried to escalate it I have had a number of calls, some with people trying to help some with; I need to contact Camberley, they just pass it from person to person, none of them really care to find a solution. I am disgusted with the lack of interest and the continually passing the buck, the whole company looks like a shambles, I have tried to sort it out myself and contacted the membership phone number on their website. It is the number of a third party company that no longer deals with them. My last email was from a different company again that they had passed the buck to, guess what !! They do not deal with my payment either, Spelthorne might have a nice new modern leisure centre but anything apart from the basic operation they are totally useless. I was always taught in my job if I didn't know the answer to a problem the answer should be "I will find out Sir" not sort it out your selfI have serious concerns what value for money this company will bring to Spelthorne if they can’t even do the basic things Meanwhile I will send another pointless email and wait to see if I am going to get charged twice next month as, I am wondering if I got signed up twice

Tim · 19 December 2024

★★★★★ 5/5

Trustpilot

Nikita Roland

During the phonecall sith my father Nikita was compassionate understanding and attentive to my dads needs within 24 hours my father Mr Harper was contacted with support and guidance from all areas of business then he has had in two years after being with the company Sage thank you for everything, generally wanting to help instead of treating him like any normal customer or number. Asset to company. Emily Harper.

Emily · 17 June 2022

★★★★★ 1/5

Trustpilot

Leak in the ceiling

Leak in the ceiling, on the first evening I reported it as an emergency the plumber & joiner attended , plumber recommended the roofer be sent out. I called yesterday morning after taking a day off work sick for the roofer to come as an emergency and yesterday he was a no show so I rang yesterday evening and was told that he’d be out by 8am this morning. Still waiting so rang after 8 told very little apart from definitely be out still no sign so 10:30 ish I call them and I’m told he’s en route 11:30 a second plumber turns up not a roofer only for the plumber to tell me what I already know. I call in again for the roofer to come for emergency as he was supposed to and I’m told by the end of today, still no roofer and plus they said they will call me to tell me they’re coming but had no contact at all , negligence is the word and zero comfort for us as tenants , broken promises , contractors that don’t turn up I have wasted 48 hours sat in waiting a roofer that isn’t coming

Louise · 12 December 2025

★★★★★ 1/5

Trustpilot

Absolute liar of a customer service…

Absolute liar of a customer service agent for pfp bare faced lying over the phone to me about an initial phone call I had with him this morning. I am sat in my flat that stinks of raw sewage coming from my drains.Very Suseptable to infection due to my health conditions. This better be sorted by tomorrow. I have now been told that I don't have to be in because they need to access the outside drains by my property. If I come home tomorrow and I still smell sewage coming from my sink I am going to my MP and the press. Please don't bother to respond to this with an email asking meto respond to you by email. Just fix the drains and do your job as my landlord Thankyou im at lockbridge way milnsbridge Huddersfield

AO · 12 December 2024

★★★★★ 1/5

Trustpilot

Discusting lies cheating

Discusting . Lies deceitful dishonest disrespectful company. I’m not a tenant of places for people but I have an upstairs neighbour who for the past 2 years has a continuous leak from there soil stack the company has been out meany times and claims they have fixed the leak. It might have now finally been fixed but now refuses to fix the damage to my property. Now I need to clam my insurance costing me my excess £350 and not to mention my premium will go up . Pay for the damage you caused Places For People Reference - 00556616

Danny · 12 December 2024

★★★★★ 1/5

Trustpilot

Steve 25 spinnaker view

I am a resident of spinnaker view in Gosport and I have to say that my flat is lovely but the extortionate amount we have to pay plus we have to pay on top of that for food that is inedible but we have to pay because it's in our contract.I have been treated unfairly and accused of numerous things here that were places for people's fault and I was lied to but I was blamed for things.Living here is a living hell and I am trying to get out of here because it is severely affecting my mental health and no one cares.I would recommend that you stay clear of the company places for people as all they care about is the money but will take no responsibility for anything.STAY CLEAR.I responded to email address and received nothing back so shows how much they care useless as I said before..STAY WELL CLEAR

Steve · 12 December 2024

★★★★★ 1/5

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Squirrels Wood

Squirrels Wood, Basingstoke!. Green area, access and road sound proofing still not complete. Unreliable company that cannot be trusted!

DAVID · 25 July 2026

★★★★★ 1/5

Trustpilot

I am Absolutely disgusted in the way I…

I am Absolutely disgusted in the way I hsve been treated from places for people. Myself and a few neighbours reported hearing scratching noises coming from our attic this was 18 months ago we suspected vermin and after a neighbour saw them running through a hole at the bottom of the building we expressed this to pfp. They sent out a joiner who kicked the stones at the bottom of the building and went away. We continued to complain but nothing was done. 3 weeks ago housing officer got pest control out who got into my 2 neighbours attics, mines was missed because she had no access. Pest control returned just under 3 weeks and still could not get access, I had reported i was concerned prior to this because I had holes in my bedroom roof that was not there before. 3 days later I was sorting my Christmas decorations noticed strong smell of urine, droppings, saw vermin in my kitchen pest control came out set traps. I have a young son who has a very low immune system and asthma I got him out the house. Places for people has been Absolutely awful, I was told by them I could live there even though my sons doctors put in a back up letter to say this wasn't suitable for him. The pest control told me I couldn't live there like that, no entry exit point were found, evidence of vermin was and its been discovered 2 other buildings joined on has also got vermin. Places for people told me because pest control have now sprayed my property I could go back, I argued the point vermin was still in there and it's not safe but my housing officer and her manager were adamant it was fine to go back. After I asked the manager would you live like thst he replied no he wouldn't but he would then be paying for a hotel out his own pocket. Why should I have to pay for a hotel, I pay my rent, if they repaired this when it was reported this would not have happened. I have been back collecting belongings a week after this and their are still evidence of vermin droppings on furniture, my little boys toys. No other choice but to give up my tenancy.

Samantha · 9 December 2024

★★★★★ 1/5

Trustpilot

I think I am being discriminate against…

I think I am being discriminate against and being black mailed If I don't have some jobs dun your getting any jobs dun so I tried to contact my area manager to talk to them they don't get back in tuck but it's OK to make things right I have just paid out over 250 pounds to put my fance up because I got 5/6 dates but not dun so to make safe my property of places for people so is this the way forwards

Nigel · 6 December 2024

★★★★★ 1/5

Trustpilot

PFP USES DRUG ADDICTS TO HARASS PEOPLE FROM THEIR HOMES

The title says it all. Places For People use drug addicts to cause anti social behaviour and force people out of their homes. If you think that a social housing provider is beyond that. Then take a look at most of the reviews here. They deliberately move in class A drug addicts to adjoining properties then they ask them to target certain people and let them run riot. I have made over 200 reports spanning 6 months of anti social behaviour about this latest drug addict to Places For People. Yet they don’t do anything because they want people to leave. Before that they had two more drug addicts spanning 6 years. But they are doing absolutely nothing because he’s providing them with a service. These people are criminals. Avoid like the plague.

Simeon · 6 December 2025

★★★★★ 1/5

Trustpilot

I have been a tenant 20 years in 55 and…

I have been a tenant 20 years in 55 and over.pfp as I call them do NOTHING repair wise.we have overblocked gutters causing rivers of water pouring down our walls.the house next to our block and 4 of my neighbours in our block have damp and mould.a problem tree is still up causing all these problems even after their own building inspector told them about 5 years ago to cut it down immediately.the gardeners RARELY show up and lie about the hedge being cut by tractors,cherry pickers.weeds on the paths and kerbs over a foot high nothing done.our gutters have been postponed 5 times since 19 aug 2024 .NOTHING but lies,excuses,stupid remarks as with damp and mould "just paint over it" "cracks I cant see anything".we will clear your part of the gutter yet your neighbours have to report their own half ,this is from a dim witted little B on the pfp phone.the house tenants have 4 children living with damp and mould caused by this same tree.all this was escalated and I got more lies and more excuses.what was once a #1 landlord has turned out to be worse than the landlord from hell.a landlord worth around 2.7 BILLION pounds on the stock market.who cant even come and clear a gutter,cut down a problem tree.give excuses for everything.and yet they are trying to rent an empty one with damp and mould.a landlord has left me 60 and disabled to grit the estate for 19 years as they wont come and do it,after tearing my arm to shreds and disabilities im too ill to do it any longer..and because I rang them up and told them what I think of them I will probably be evicted..now -10 pfp..pityful for placesarea manager Debbie Steele call 07483926601 Neil moon waste of space and lies Tracy Jones liedThey are trying to evict mewhy would I contact you back you are theatening eviction for telling the truth.you are nothing but timewasting liars

CustomerDavid · 5 December 2024

★★★★★ 5/5

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Recently been offered a property on…

Recently been offered a property on Walker street in Hull Emma Harrison was amazing with her support of helping find the right documents and really easy to contact she is a real asset to Places for people and can't want to receive the keys Thank you Emma you've been amazing

Darren · 19 January 2024

★★★★★ 1/5

Trustpilot

Shared ownership can't be recommended

I bought a shared ownership from Places for People in 2007 which was £175,000 full price in London. Due to high service charges (over £200 a month for a one bed room flat), cladding problems & communal areas in poor repair, I’d be lucky to get it valued at £225,000 (full price). It is not a route to full ownership and or affordable. Despite being a bargain price for London, buyers walk away when they discover the high service charge. Yes, £200+ a month for no gym, no front desk, communal areas (except the foyer) not re-decorated since construction, stained carpets, lifts broken down, marks on the walls.Despite the law being changed, Places for People won’t remove debt from the cladding works carried out in 2020. Leaseholders like myself are no longer automatically liable and all bills issued before the Act are no longer valid. Despite complaining to various departments in Places for People, they keep stalling. They are really poor generally at responding, sometimes months later. Sometimes I don’t get a reply. I know I’m not the first to raise these issues but they make me feel I am the only person who has, and then say they need to check, when they must already know the answer. Do they seriously expect me to believe that my neighbours haven’t queried bills for thousands of pounds either?They view it as an arrears and thus I can’t sell the property, making me a captive. I have already received 2 refunds of past service charges but P4P won’t let me access the money because of the cladding debt.To make things worse, we’ve been told that the cladding work was not compliant and has to be done again.

Pierre · 1 December 2024

★★★★★ 1/5

Trustpilot

My support worker has sent people here…

My support worker has sent people here multiple times to break into my back garden and come into my house

Josj · 13 July 2026