Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Landscaping at the Woodford green…

Landscaping at the Woodford green estate is very bad.What are tenants paying for? UNCUT GRASS UNCUT BUSHES PLEASE SEND SOME ONE TO LOOK. HOE CLOSE AND RIBBLE CLOSE IG8

Alan · 27 July 2026

★★★★★ 5/5

Trustpilot

Thanks Jacky B and Emma. M

Thanks Jacky B. and Emma M.Best experience for how smooth can a letting property process can go.I got even one week free RENT.Get as fast as you can contact with Jacky And Emma M. And all your queries and even wishs will be sorted.I really recomend Places for people you will never be disappointed.If there are more STARS i could give them.

Deeq · 22 December 2023

★★★★★ 3/5

Trustpilot

I have berm miss informed about the…

I have been misinformed about the road closure around my new property.We woke up one morning to find bollards across roads. There is now only one exit through an existing housing estate.I pity anyone who needs emergency services as they will never get through.

Natasha · 1 November 2024

★★★★★ 5/5

Trustpilot

I have so far been impressed with the…

I have so far been impressed with the service I have received from Places For People, being in the letting industry myself I was pleased with how they kept in contact with me throughout the process I was very happy when I went to view my new home and collected the keys. I have now been in my new home for 2 weeks and I absolutely love it, I was pleasantly surprised by how little I need to do to my new home. I also wanted to say a huge thank you to Zoran Greb who I initially dealt with and then Nicola Martland who finalised everything for me you have both been amazing. Laura

Laura · 14 March 2022

★★★★★ 5/5

Trustpilot

I have rated a 5 star because of the…

I have rated a 5 star because of the recent email of support I got with struggling with my rent, not sure about last year's support it was good, but not as great as this year, many thanks for how my concern for struggling to meet the rent and just how much understanding was took so seriously, the mention of a paydown plan was very reassuring, my arrears are plenty, but recieved support on my honesty and reaching out for help. Thank you Gaynor Burton at places for people.

Claire · 3 March 2022

★★★★★ 1/5

Trustpilot

Lack of Communication

Total lack of communication from the company. Almost 7 weeks since asking a critical query on our property while we are in the process of selling our home. Not a single response from any of the relevant departments. Completely incompetent.

Craig · 24 April 2026

★★★★★ 5/5

Trustpilot

I am writing to say thank you to Andrew…

I am writing to say thank you to Andrew , I had just excepted one of pfp bungalows . but had no money for carpets , my daughter bought me the living room carpet and Andrew applied to some charity for me ..He managed to get me the money for two bedroom carpets . I am very grateful for his help and for the housing association there are not many who would offer this help . mind you, it's a shame they are not that good at repairs . Thank you, Andrew and the charity

Customer · 3 February 2022

★★★★★ 1/5

Trustpilot

I shouldn't have to wait nearly 4 hours…

I shouldn't have to wait nearly 4 hours to speak to someone just to reschedule an appointment. Horrific customer service, despite the actual customer service staff being pleasant and nice, it doesn't excuse the abhorrent wait times. Fix it!!!!

Amina · 21 April 2026

★★★★★ 5/5

Trustpilot

Wow. Professional, efficient, effective and that was before I saw the flat rigorous yet also freindly

Wow. To the services of places for people as a landlord. I am overwhelmed with gratitude and positive emotion for their services. Emma was professional, efficient, effective yet also managed warmth and sincerity. The procedure is rigorous and fair yet also freindly. I feel like my joy in people and finding a place to live has been elevated to wonderful just because of this experience. Thank you so much Emma and Places for People. I am a very happy forward looking person today. I can't wait to treat my new home with love and care and to start living again, where I've just been existing. Thank you, thank you and once more thank you.That review was before I saw the flat and accepted it. Since then, I had the most effective techie viewing and signing of contract with Toni. All hassle free and covid safe viewing and contract signing. The flat itself is a dream:it's spacious, modern and cleverly set out. Truly a fabulous flat. The neighbours are friendly and what more could I ask for. I said thanks before I saw the flat, now I'm quadrupled in satisfaction. Thanks again.

Rose · 3 November 2021

★★★★★ 5/5

Trustpilot

Phone was answered quickly when I…

Phone was answered quickly when I called to report my repair. Person I spoke to was polite and helpful. My repair was dealt with same day. The two workman that visited were polite and friendly and sorted the issue within a few minutes.

Christine · 23 September 2024

★★★★★ 5/5

Trustpilot

I have been on the council list for…

I have been on the council list for about a year now trying to get a property. Until my sister told me about places for people. Went on their website and saw a property placed a bid and got the house. I’m soo happy as I’ve been waiting for such a long time. Now I don’t have the worry of not having a place to call my own. Tom was the guy who I viewed the property with and did the sign up he was so help full and really knew his job well. Overall and absolutely amazing experience.

Lashawn · 4 October 2021

★★★★★ 5/5

Trustpilot

Thomas Barracloigh

My wife and myself met Thomas this afternoon and were taken round Foxbridge House where we had been offered a flat.Thomas was extremely pleasant and polite and described in full all aspects of the complex and the flat.We asked various questions which were answered fully and competently by Thomas.He later guided us through various items online.Thomas was really helpful and set a great example for Places for People.It woud be nice to meet him some more in the future

G.Ramsden · 24 November 2021

★★★★★ 5/5

Trustpilot

Beverly Murphy

Beverly Murphy was amazing she supported my mum in every way about the property, she has also kept me informed of what I needed to do in order to get things sorted ie gas electric housing benefit etc.Beverly also sent me so email where all the local outlets are so I can go and top up mum's meters.Beverly was polite when we met her and is still polite and friendly. Kind regards James Taylor on behalf of my mum Margaret Mitchell of 7 Frosterley Place.

James · 20 September 2021

★★★★★ 5/5

Trustpilot

Flat transfer

We have recently transferred our tenancy from one flat in ling court to another. The website for Lettings is not really fit for purpose as it indicates that if you have not heard in 5 working days then you have not been successful, it is not possible to speak to anyone and we found it very stressful. However once we got through this and spoke to your Lettings staff it was a different experience all together . Thomas barraclough has worked very hard to assist us going above an beyond to facilitate an early completion despite the pressure that he is obviously under.a very courteous and friendly person who made life as easy as possible for us. In addition the workmen who prepared the flat were fab working flat hour and long hours to get the flat ready for us. I do not have their full names but they were Adam, Phil and Rick. What started out as a very stressful process ended on a high just down to your staff. Thank you

Carol · 13 September 2021

★★★★★ 1/5

Trustpilot

Wish I’d never took the house due to landlord

Rent is very high, pay a service charge and don’t have any services for it. They don’t complete repairs booked, they ignore them or delay them. Still waiting for the damp and mould to be rectified 5 years after first reporting it!

Wendy · 2 October 2024

★★★★★ 3/5

Trustpilot

Ridiculous process

So. My first ever experience with them and to say I'm confused and a little upset is an understatement. I'm on priority so I applied and it said I was 3rd in the queue. Was then told I was unsuccessful. OK. But was then emailed a couple of weeks later and told to confirm my interest if I wanted it within the next 5 days. I did this the same day. I sent all my documents within the 5 days even though I only needed to confirm. To be told that someone else beat me to it and that the same email. Was sent to 5 ppl. Why? Why this process? Its ridiculous. It wasn't explained to me. I told my kids that we could stay in the same area and they could stay at their schools. Why offer it to multiple ppl rather than go down the list in order of priority?

Family · 31 August 2021

★★★★★ 1/5

Trustpilot

Evil company

Would give them zero stars if I could, my disabled sister was homeless and got offered a flat, when viewing the flat the whole place was covered in thick wallpaper, and she was informed that there was asbestos in the ceiling so not to drill into it.She was desperate so of course accepted the flat. Immediately the problems started, as soon as she took down the wallpaper the plaster started coming down with it and when she contacted places for people she was told that she would have to pull down all of the previous tennants wallpaper before they'd do anything. We pulled down the wallpaper which kicked up lots of dust that got into our lungs and some of the ceiling with the asbestos in it started coming down with it. When all of the paper was down she got in touch and was told that they couldn't afford to replaster it so she got in touch with her MP. Only after this would they replaster the flat and only half of it. The walls had to be taken down to the studs and redone, the contractors wanted to do more but could only do as much as they were paid for. Then the flat flooded, the water came through the doors and the walls and got under the hallway tiles that were left by a previous tenant. Places for people ripped up the tiles destroying the concrete underneath, it's been 3 months and the floor is still completely destroyed and it leads to every room so can't be avoided, they sent someone to fix the skirting boards before they've even fixed the floor and they destroyed the recently replastered walls. The plug sockets keep sparking since the flood because they didn't check them and there's water in them, the rooms have mould, the whole place is damp. There was a gas leak when she moved in and a slug infestation, the yard was full of the previous tenants rubbish that they refused to remove and they didn't give her a wheelie bin, she was told she'd have to buy one.These are just the things I can remember but the list goes on and on, everytime they try to repair something they break something else. We've requested a new house which they're being iffy about but if they don't move us we're suing them and we have more than enough grounds to do so including several zone 1 (unfit for human habitation) hazards.I'm completely disgusted they would treat anybody like this but to keep a disabled person living in this squalor makes me sick and this is a disabled person that has a carer to speak up for them I dread to think what conditions they have other disabled people living in.If you can avoid this company do so.

CJ · 24 August 2021

★★★★★ 1/5

Trustpilot

Unacceptable service from a housing…

Unacceptable service from a housing association. communication channels complex, repairs service inadequate. Booked gutter repair in Feb 2026. Still waiting, keep cancelling at last minute , cannot even give you a date, when they do they then cancel it, has contributed to a block toliet pipe problem since 16 May 2026.

Customer · 27 August 2026

★★★★★ 5/5

Trustpilot

a well deserved & massive thank you

I will not explain all the personal details but I must tell the story of two of the most kind, helpful, caring & professional ladies I've ever known. I have & am having some difficulties in life & both Jacky Braxton & Helen Armstrong have supported me, showed me extraordinary patience & been so kind always. I cannot strongly enough what wonderful people they are. I have been with Places for People since July 2000 & have met & dealt with many staff members & workman & they are all so nice. Over the years Neil Scofield from repairs has been so very kind, helpful & professional & I can not Thank him enough. Since last November-ish I have had support above & beyond from these two lovely ladies Jacky & Helen & I will be eternally grateful to them both. Places for People are indeed very fortunate to count these 3 people among their staff. If P4P have personal files I sincerely hope these 3 staff members are credited for their fantastic work, empathy & care they have shown me & I will never forget their kindness. They are a credit to P4P & I hope they are valued by the company as much as I value their help. Thank you Colleen

Colleen · 4 August 2021

★★★★★ 1/5

Google

Extremely disappointed in the aftercare from places of people after purchasing our new home. We are not able to operate our gate using the intercom which goes against what it is designed to do. The gate does not meet fire safety regulations and we were not given a key for this which means that we are only able to exit our main entrance onto our street and not able to re-enter at our main address. The customer care team make out that they are doing everything they can but in reality just blame the factors which are actually the same company. Conor and Carmela in the sales team were fantastic during the purchase but we are extremely disappointed with the aftercare.

Sophie · 13 February 2025

★★★★★ 5/5

Trustpilot

The lady who signed me up Regan was so…

The lady who signed me up Regan was so lovely and friendly. So helpful and made the process and all the technical details easy to understand & straight forward. Answered all the questions I had and showed me around everywhere. It doesn’t just feel like I’ve been left in the dark as I know who to ring to ask questions, request repairs etc. would recommend their service.

Tee · 28 February 2023

★★★★★ 1/5

Trustpilot

I am a tenant of places for people.🙄😕…

I am a tenant of places for people.🙄😕 first of all the managers are all liars!. 🤥they will not deal with noisy tenants.😡and top management ignore you and the CEO!. I feel sad at reading the other reviews on this company.😔(l live in UK really)😌 Aussie is my VPN.

GOLDMANN · 14 May 2024

★★★★★ 5/5

Trustpilot

Finally settled into our property and…

Finally settled into our property and couldn’t be more happy. Upon reading negative reviews I was not worried what so ever as we have always rented private and landlords have been worse and rude ! From start to finish we have loved our experience and found everyone we have spoken to has been lovely and professional. For all the reviews that state you have been living in places for people’s homes for 20+ years try renting privately I’m sure you wouldn’t moan then. Thank you places for people ! And a great big thank you to Sharon from the north east office ! You have been amazing !

MrsParaskeva · 1 May 2021

★★★★★ 5/5

Trustpilot

I have had problems with a walk in…

I have had problems with a walk in shower leaking and wetting downstairs bathroom ceiling for a few months . However they sent a plumber round to sort it out and 100% this guy was a credit to the company ! A man of many talents from plumbing to joinery . Thank you Leland his assistant Dave both very professional and a credit to places for people. Makes a change to come across real tradesmen .A nice new bath fitted no more problems with leaks . Thank to places for people for such a good response to the end result !

Pete · 23 April 2021