Places for People Edinburgh reviews

★★★★★ 1/5

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Stay clear total shambles worst company…

Stay clear total shambles worst company that's ever produced social housing decanted for 3 months work only just started well if you would call it that go through procedure go straight to obusman you will get no satisfaction from complaints procedure

Danny · 26 September 2026

★★★★★ 1/5

Trustpilot

Unacceptable call/phone times

Called to cancel an upcoming appointment, due to illness .. took one (1) hour thirty (30) mins for the call to be picked up by a handler... then I had to be put back on hold, to have the cancelled appointment, rebooked. The on hold call went unanswered ... my call was disconnected, with the call ending at two (2) hours thirty eight (38) mins.

Lmcr · 10 April 2026

★★★★★ 1/5

Trustpilot

The worst land lord so far

The worst land lord so far. I have a guttering repair that is still on going from April last year! fascia boards that where replaced have no gone rotten because they never painted them. Guttering is still! leaking. After a nearly a years worth of complaining about it they still can not fix the problem. How many more times to i have to ask. ? How many more work men have to come round and inform them about what needs to be done. Yet they will not sort the problem out? I now have damp in my loft and in the rear bedroom and in the bathroom. Which is completely unacceptable.

Helen · 29 February 2024

★★★★★ 1/5

Trustpilot

Communication skills training recommended

If I could leave 0 stars, I would. Since day one, dealing with Places for People Scotland has been a dreadful experience for me as a tenant. Communication with staff is extremely poor, no matter who you deal with. They are not responding to your emails, unless you are chasing them up on several occasions by yourself. When I called Edinburgh office looking to speak with certain person, woman of the phone told me “if Lucy has not given you her phone number, it means you can’t talk to her on the phone”. I have never heard such thing in my life! Maybe if their staff were responding for emails, they wouldn’t have to be chased up. Maintenance is a mess, online portal does not log in jobs on their side, even though you get a confirmation email. Then one is attending and you end up wasting your time. I was given a property in not acceptable condition, for example, massive holes in the walls inside the wardrobe. I’m now waiting 5th day to hear back from the “Void Team” to schedule a joiner to attend. Amy Tait does not seem to understand some of their tenants are working and I need to know ahead when someone has attend. The fact, such basics were missed, says a lot about their standards, on maybe lack of them. Once again, extremely poor communication causing unnecessary frustration. Management does not seem to be bothered with their poor reputation, shame.

Natalia · 23 February 2024

★★★★★ 5/5

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Loraine Smith-Moore has been an…

Loraine Smith-Moore has been an absolute diamond in helping me and my son with our tenancy of our new home. I am over the moon, places for people have been a help from day 1. You do have to be fast when bidding as it’s 1st come 1st served which can be a nightmare, but once you are accepted they are fantastic! Thank you so much! My son and I will be so happy in our new home :)

Steve · 26 February 2024

★★★★★ 1/5

Trustpilot

Worried about planned merger with South Devon Rural

I am a tenant of South Devon Rural Housing Association in Devon which is planning on merging with PfP. But having read through the large amount of negative reviews (46 % are rated one star only-that`s nearly half of all the reviews on here out of 1082 tenants are unhappy) As I find SDRH don`t have very good follow through already-good at things like a broken toilet but very slow at bigger issues that often drop off their radar, these rather damning reviews from PfP do not fill me with confidence! Both SDR and PfP are both very good at producing glossy magazines telling everyone hoe great they are. But in reality there isn`t always much care for the standards of living of their tenants and usually some CEO and building investors are making a fair packet on building private homes to buy and to rent at far from really `affordable` homes. I say housing associations should focus more on replenishing the social housing stock that got messed up by the Thatcher years and that this should be in the majority. In 2022/23 only 12% of PfP homes were for social rent. That is absolutely minimal. The area I live in Dartington in South Devon-over the last few years has been covered in new builds which proposed an amount of social housing at the first post then by the time they are built these figures were reduced considerably. And they get away with it. Also the terms `affordable` rent and `affordable` homes ca be wildly above what most people can afford. Don`t be fooled by these people who present themselves as advocates of the poor-its basically all about making money for a few and widening the gap i the social divide.

Izzy · 25 January 2024

★★★★★ 4/5

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I moved into my P4P property a year ago…

I moved into my P4P property a year ago and on the whole I’m very happy with it. There was a 3 month delay in getting the property ready and I did end up making a complaint as they kept moving the goalposts. The housing officers were superb and very organised. I book repairs online and the very pleasant tradesmen turn up on time and do the work properly. My only real complaint is they don’t have a Major Works programme so there is no schedule for windows/roofs/kitchens/bathrooms, etc, to be reviewed and replaced - I have neighbours who in 20 years have not had their kitchen replaced even though it was old when they moved in. My double glazed windows are very old and a bit draughty and the roof looks like it will need replacing soon but they work on doing repairs rather than anticipating future works which is what my previous Council housing landlords did. And that means that it becomes about who shouts the loudest with the quiet ones being overlooked.

R · 27 December 2023

★★★★★ 1/5

Trustpilot

Still no response to my snotty email i…

Still no response to my snotty email i sent them. Never missed payment for over 3 years i have lived in this nightmare house, and yet you keep failing to sort the house problems out, you take the money and run and dont respond.Your a disgusting company, so for that i will not be paying anymore rent from end of january 2024,reported you to my local council and the housing ombudsman and will find others to report you to,Enough is enough now and unless i dont take actions, you bunch of cowboys wont do a single thing, filthy urchins

Dave · 24 December 2023

★★★★★ 1/5

Trustpilot

Unsafe and unhelpful

Absolutely astonishingly bad. Incorrectly wired in the smoke and heat detectors on my flat. Contacted them several times, mostly with no response. Refused to help in any way, or investigate further (serious safety issue if this is the case through the whole building). It’s not cost me £3k and counting to resolve. Avoid at all costs.

LD · 22 May 2026

★★★★★ 1/5

Trustpilot

Disgraceful

We live in a building with 14 apartments and every apartment is occupied by elderly, very elderly IE 90 years of age and severely disabled people. For the last four days we have had no lift. Residents are now running out of food. Rubbish is being stored in the flats causing a health hazard. Ive complained to my councillor SNP but no reply. We have been told the repair is out for tender. This is a disgraceful how they treat senior citizens.

MR · 10 November 2023

★★★★★ 5/5

Trustpilot

New home

I have been offered a property in Nottingham, the initial contact from Emma was an easy process, sending in my documents, contacting me to send all documentation requested were passed and officially offered the property was a quick and painless process. Then being contacted by Regan to update me on the works being carried out and completion date, it's been a smooth process so far, should be getting the keys in a few weeks. So far I have found the process easy and straightforward. Thanks PFP

Miss · 7 November 2023

★★★★★ 1/5

Trustpilot

WARNING PFP RACIST, PREJUDICE AND CRIMINAL FREEMASONS

WARNING WARNING WARNING. PLACES FOR PEOPLE are a racist, prejudice and criminal company run by the criminal wing of the Freemasons. This company is institutionally racist towards people of colour, non English. They are also prejudice towards the elderly, disabled and LGBT communities. Their treatment of disabled, elderly and LGBT Individuals is criminal. In fact the only people that they do support is drug users and drug dealers. They also have no compunction in breaking laws on a daily basis. PLEASE PLEASE PLEASE stay away from this company. I have been a tenant of theirs for 7 years and I have seen and experienced harassment from them. Seen it done to many tenants. The good reviews on here are all lies and fake reviews. You have been warned. Do not rent from this company. They are scum of the earth.JUST STATING FACT!

Simeon · 29 October 2023

★★★★★ 1/5

Trustpilot

3rd worst housing landlord

Placesforpeople housing association are far the worst landlord . Pfp were voted 3rd worst housing landlord I have progressive lung disease yet they capped my gas in july 22 to date to prove a point to me i nearly lost my life at xmas 22 and in april 23 due to the cold in the flat no heating no hot water . they need investigated for fraud they charged my father £25 a month for 5.5 years to cut his grass out side his front door yet he has no garden they charge £25 a year yet only cut the grass every 4 months out of 12 months They will lie threaten and leave you for dead . We have a tenants centre which is always closed yet tenants pay towards heating/water/electricity on top of the normal property charges so tenants are paying 2 energy bills and up keep yet the only ones permitted to use without being charged are there managers contractors and work force.

Neil · 28 October 2023

★★★★★ 1/5

Trustpilot

Lies and let downs

Having lived in a places for people property for nearly three years it has been a complete and utter joke, don’t bother reporting repairs as they are constant let down with excuses after excuses, If I knew how bad they were I would never of moved in as once in it is near impossible to get out as no one will help you, when I first moved in I was with out a toilet for several months. Need repairs made on my kitchen but have waited months being let down time after time, false promises and incompetent trades turning up cluess. totally derepressed with it all now, utter waste of space, unless you owe rent you won’t get any contact, complaints are a farce, you have been warned

Simon · 23 September 2025

★★★★★ 1/5

Trustpilot

My email has been blocked so that I cannot complain about ASB

ASB suffered since 2021. PFP do nothing except issue "final" warning after "final" warning. They then bully me by telling me that if I complain again then an injunction will be taken out on me and that it is me that will get into trouble for harassment. I report there behaviour and lack of action to the Housing ombudsman and then wait patiently for them to investigate. In the meantime Dave is still shouting and swearing as he has arguments with himself that are audiable in my garden, inside my flat even with the TV on.He also follows me outside still. If I have work and have to leave at 6.37am he ensures that he is also outside walking around aimlessly to intimidate me. If I am out his washing machine is off. If I am in its on continously until I either go to bed or leave the flat. Whenever I go into my garden he finds a reason to come outside too. If I am having a lie in he will go into the cupboard in the hallway that is underneath my bedroom and hammer. He is deliberately tormenting me.I can't go inside and have peace because all I hear is a washing machine or shouting.If I go into my garden all I hear is him shouting and swearing. It's been constant for 2 and a half years. I contact PFP this week because I am fed up of having to ignore this behaviour and them do nothing about it. I have been told I am only allowed to contact the tenanfynenforcement officer.So i do. I am ignored. At my wits end I therefore contact two other people in the business that have previously been aware of daves behaviour1. Andy lomas 2. Jemma RobertsI send my email to find that both have blocked my email address. I therefore send the same emails from my work address and they go through. I have five to send one that summarises things and four with video footage.The first two get sent and then I am blocked again and the last three failed.Throughout my entire complaint re ASB they have tried to fob me off and dismiss it. I have been passed from person to person as no one wants to take responsibility.Then when Andy claims that he will sort things once and for all, I am still not listened to. Boxes are ticked but what is needed to obtain evidence isn't conducted.Dave is very clever. Whenever he is issued with his final.warning he goes quiet for two weeks knowing full well eyes are on him. It is during that time and that time only that PFP try and obtain evidence. He denies he is doing anything and they clearly believe him otherwise they wouldn't have blocked my email and prevented me from being able to complain about him going forward. His stalking can be proven by placing a camera directly infront of both our doors. His shouting can be proven with noise recording equipment.His washing machine torment is proven because the neighbour next door can hear it too and I have text messages from the last 10 days that confirm he can hear the washing machine too. His utility bills would also prove that I am telling the truth. Since 9 June he has had it on every single day for most of the day, evening and into the night. I am a good tenant and I do not deserve to live like this. It is unacceptable that this is how PFP treat genuine victims of ASB. He is mentally destroying me and all I have ever asked for since day one is real help to make it stop.

Lisa · 6 September 2023

★★★★★ 1/5

Trustpilot

Origin Housing / places for people even worse

I thought no other housing association could be worse than Origin Housing. Along comes Places for People. Ongoing dispute with Origin Housing service charge has not been handled and the complaint closed. Shambles.

Catherine · 26 September 2026

★★★★★ 1/5

Trustpilot

The sloppiest organisation I have ever…

The sloppiest organisation I have ever encountered. I am a leaseholder. They never bother responding to questions, promise call backs but never do, screw up simple service charge calculations, of course in their favor, take years to correct it if they bother correcting it. Building is mismanaged, things take ages to get fixed and when they do fix them, they break instantly again. Front door mechanism breaks weekly, and they have not realized after years that the best way forward would be to change the mechanism instead of spending leaseholder money on fixing weekly a bad system. Stay away at all cost if you can.

JC · 1 September 2023

★★★★★ 1/5

Trustpilot

Horrible company

Horrible company. 0 customer service. Impossible communication. No details provided to buyers. Rude. Refund is currently taking almost a month to process. When they needed a reservation fee paid the demand was immediately! No answers to very significant questions such as what is allowed what is not allowed in terms of renovations. No clear guidance or rules on rent on remaining share. No specification provided before reservation or even after, including after several requests and begging… No measurements of rooms/walls etc. absolutely humiliating approach by the builders office and no communication. Make you feel like scam for being an Affordable property buyer! Do not recommend! Xenophobic and hateful. Discrimination on another level. If you are a single parent and from an international background do not approach this company.

Consumer · 30 August 2023

★★★★★ 1/5

Trustpilot

Used to be a fair housing association

Used to be a fair housing association, but boy has it gone downhill, well to honest downhill is not fair, it's gone diving. The only way to get work done is to get the council's decision on the repairs, I am disabled and use the side gates to get my mobility scooter in and out, but the gates are unable to open and close, due to warpage and rot, when they replaced them last time, I have been here 24 years, they did not paint the wood which has made them very hydroscopic, they are keeping me restricted to not going out, even for the basic things in life , shopping socializeing, or fresh air, at the time of writing this it's been 4 months and they have failed to keep appointments, today they said it will be done mid October which will make it 7 months, that's if they keep to the alleged appointment. I am also waiting for rising damp to be done, they repaired it 4 years ago but the repair done in the hall was just to chip it out and fill with filler, no damp proofing or any thing so it's back again, the housing stock in Portsmouth is old, and needs constant repair. Places for people have for quite a while have been trying to sell their portfolio in Portsmouth, I wonder if they are trying to run it down and stop spending on repairs.Wow you answered this review, quicker than you do phone calls? As your operative on the repairs line said that the earliest would be mid October, so the review is well assigned, or are you now saying that your operative was wrong? I must also remind you of your duty of care especially to disabled people as you appear to be having a senior moment.

Dr · 23 August 2023

★★★★★ 5/5

Trustpilot

Thank you Chloe!

I was offered a bungalow near my family. The process was quick and the lady helping was fabulous. Chloe Hartley is a star!! We couldn't go through with it this time for personal reasons but she was so efficient and helpful every step of the way. Very understanding too. Places for People, you have a real asset with this young lady working for you.

Jacquie · 24 July 2024

★★★★★ 1/5

Trustpilot

Awful company please avoid!

Awful company. Please avoid. I've lived in this rented property since 2012 and it has been an awful experience. All they care about is money, they ignore all emails and calls. They do not care about their tenants. Rent is increased every single year without fail, despite covid and cost of living crisis. I was pay around £470 when I first move in and now I'm paying nearly £700. They are disgusting. Things break and you report them and then they do not come to fix it. We have a broken fence, meaning that anyone now has access to our garden, it has been almost 2 years and despite them telling us we are on a list when we call, no one has been to fix it. They really are a disgusting company and the 5 star reviews on here are clearly fake.

Robyn · 28 July 2023

★★★★★ 1/5

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Woeful. Major structural and integral issues in not just our new build but every single house on the development including some that have had the have entire floors removed and rebuilt. Aftercare is almost non-existent and will find any excuse to not fix snagging issues and avoid responsibility. Buy from anywhere other than Places for People

Alex · 30 October 2024

★★★★★ 1/5

Trustpilot

Over and over again this company fails…

Over and over again this company fails in its basic duties and responsibilities as a landlord, you cannot get through on the phone without waiting hours , you cannot report repairs online they don’t get logged, I’ve found the only way to report a repair is to email the maintenance team.

Wm · 4 May 2026

★★★★★ 1/5

Trustpilot

I have rented this disgusting first…

I have rented this disgusting first floor flat from new since 2018, I have leaking plastic pipe work under the bath as from 2018, I kept mentioning to the repair places for people men that I have mold behind the toilet and the skirting boards are damp and splitting, both in the bathroom and living room which are ajoined, one man just fastened a nut under the toilet and said that should do it, it didn't, a young plumber came out as I've been complaining for YEARS NOW, he took the side of the bath off, and oh my god, the pipe work was never connected, I had and still have water pouring out of them, even though it was apparently fixed, I have intense black mold and the floor underneath the lino, a huge amount of floor space is saturated, a man came out to monitor it, it read 100% on his meter, I've been living with intense black mold for 5 years, no wonder I feel ill. That was a month ago he came out and nothing. I have 3 leaks in my roof, brown stained ceilings in the kitchen, running into the electrics, bedroom and bathroom. The extraction fan large cover on the outside of on the roof blew off leaving a large gaping hole for weeks before it was slotted back on again, still rattles now. I had a large part of the outside wall just under the eaves peel off like a wave, just hanging off, everything exposed, that took 2 years to fix. I had an outside gas leak for a year before it was noticed and I had another estates house meter that wasn't even mine, so wasn't registered and when the mess was sorted out of course I had a massive bill. On one of the meter boxes the door was broken and the inside was hacked to pieces to obviously make the meter fit. My windows wouldn't close at one point and nearly shattered or took your fingers off. Front door has dropped, letter box fell off and was glued back on. It sounds like a 200 year old house, there's not one room where the floorboards don't squeak terribly. The washing machine switch is wired upto the dish washer, some plugs I can't use because they smell hot. The workmen when building left the front door open and a tom cat sprayed inside the staircase, it still stinks, but they wouldn't change the carpet.I have a disgusting neighbour whose garden is full of rubbish and dogs muck and urine, nothing has been done, it stinks so bad. He's aggressive, loud, noisy and a bully, absolutely nothing has been done about that. The person that is ment to look after this area is totally hopeless, nobody listens, nobody gets back to you, some of the stay at home people are so rude and can't really be bothered to pass information on. The rent goes up because of the badly thrown together houses built by Persimmons, they are the ones that should be picking up the Bill's, but no it's easier to pick on the innocent tenants. I'm disgusted with this company, and please don't write a sickly oh so sorry response Ombudsman is my next stage, I've had enough.

Sally · 25 May 2023