Places for People Edinburgh reviews

★★★★★ 2/5

Trustpilot

waiting Time...now nearly 9 months

I have been in the process of purchasing a property on a development in Nottingham. the company are very laxed in there comunicación area .with the seller .me the buyer. plus the same with estate agents.and both sides of solicitors. I am getting very despondent with all the people dealing with my purchase ..each blaming the other for delays bing caused.it has now been approximately 9 months now since all this has been going on. something needs to be done to quicken the process up with this company

Mr · 16 July 2024

★★★★★ 1/5

Trustpilot

We have tried to work with this company…

We have tried to work with this company to resolve an issue however it has taken them the best part of three months to sort the matter out and yet still no resolution. We have been passed from pillar to post with everyone promising assistance yet no one has delivered. The extensive delays have cost hundreds of pounds to us. Having requested to make a formal complaint, the requests have been blatantly ignored. This is a very unprofessional, incompetent and lazy company and one which I would strongly advise others to avoid.

Daen · 12 July 2024

★★★★★ 1/5

Trustpilot

Landscaping service at all time low

Landscaping service at all time low. I have been a tenant for 25years and i have never seen such a rapid decline.The estate looks like a scene post chernobyl first grass cut of the season April next one mid June hay making i presume hedge rows encroaching pavements fencing down missing etc poor service or not at all, litter, doggy bags left around the estate. I wish we could have a voting procedure on who runs these housing associations to get this management lot out.I recently read PFP merged with two other associations take heed get your own house in order. Since I retired I my self is having to regularly go around the estate picking up plastics empty bottles cans up to no avail you make your rules PFP for tenants enforce them. I could go on and on Oh! one more thing received TSM report this should be enough to tell you your standards are poor.

Margaret · 3 July 2024

★★★★★ 5/5

Trustpilot

Housing officer 5 stars

David Crawford is our housing manager for places for people scotlandWe are in the process of completing a long distance mutual exchange and he has been nothing short of brilliantHelpful and well informed in every case and has kept us updated along every step of the processHe has been very professional and friendly at every stage and is a great asset to his team

David · 4 October 2021

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Had nothing but problems. Been asulted harassed threatend intimidated by 2 neibours Nothing ever done. So now I've signed for a new property with a better housing asc. I rang up to tell them and to give 4weeks notice. No reply no form to fill in after many fone calls nothing atall. So now I don't no the termination date of this property. They are terrible in every way. They want closing down. I will just pack my stuff in next few weeks and go and shove keys through the door. They are completely useles . They have made my life hell.

Me · 26 June 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible tenant support and zero accountability!

G · 12 August 2026

★★★★★ 1/5

Trustpilot

I am 72 years old and have serious…

I am 72 years old and have serious health issues, my toilets became blocked and there phoo coming over the top of the toilet and all over the floor. Their answer to this was use a bucket, three days later I am still doing this and no one as arrived, I have spent more time and money on hold to them that I could have paid a private Plummer.

Sallee · 9 December 2025

★★★★★ 1/5

Trustpilot

You will read people's reviews on hear…

You will read people's reviews on hear then you read them answer everyone saying sorry and if they email with the details they will look at it and sort it 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 Just so you all know that does not happen, they put up response to everyone to make it look like they sort people's problems out but they don't, 8 years waiting on housing list and being disabled you think they would offer something but nope they never do, but what you will see is them give thousands of houses to migrants so if your born in Scotland you will stand no chance, I have now gave up with them as I can't compete with the government giving first places to migrants and councils taking payments for to house them, shame on you all and don't bother answering me with your bull saying email bla bla bla because as I said it's propaganda answers you give as your paid extra for more lies to the publicAnd there you go folks , sorry to hear that.... if you email with the problem 🤣 would that be the same email that has ignored me 500 times already 🤣 But thats ok as I said to someone in the North east office you are going to be famous 🤣 council offices in England are on YouTube for being a disgrace and scotlands councils are next , I will film coming and goings from offices and post them live , that way everyone will see the truth how you operate your councils Words are cheap but evidence is power so see you all soon

Kevin · 14 June 2024

★★★★★ 1/5

Trustpilot

An unimaginable experience living where…

An unimaginable experience living where I have literally just fled from due to neglect, defraudation, and antisocial behaviour (the later not responsibity of PFP) I was left without heating and hot water for 6 months and had to get legal representation. I was due compensation which never received. When I moved in the area was under Derwent living and they at least honoured their contract of basic maintenance etc, and where I live was meant to be private rented or ownership for working people, now just full of crackheads and jobless non British who disobey all basic rules. I have literally fled the premises along with others due to the impact on mental health and trauma. I guess this organisation represents the state of Britain today.

Ben · 11 June 2024

★★★★★ 1/5

Trustpilot

Racists

Places for people are racists and I currently have no way to prove this which means my review will probably be removed but I'm working together with my solicitor and my local mp to build a case to present to a well-known barrister who seems to think I am unto something that could be big and could help others in the future. Places for people your time is almost up...

Jimel · 19 November 2024

★★★★★ 1/5

Trustpilot

So basically the customer focus team…

So basically the customer focus team can't even stick to they own complaints procedure. I put a complaint they acknowledged it gave me a case ref number and that's all that's being done should of being stage one now stage 2 however all attempts to resolve this has just failed. Really bad experience overall I've emailed them Twice this week and even replied to one of they emails which was totally irrelevant as the person couldn't be bothered to even look at the complaint and went off topic it's being nearly a month now

Thomas · 6 June 2024

★★★★★ 1/5

Trustpilot

CRACK HOUSES FOR CRACKHEADS

THE TITLE ON OUR WEBSITE SAYS "PLACES FOR PEOPLE". BUT OUR REAL TITLE IS AS ABOVE. WE PUT SOME CRAP ON OUR WEBSITE ABOUT COMMUNITIES. BUT IN ALL HONESTY WE HATE EVERYONE. EXCEPT JUNKIES. WE ABSOLUTELY LOVE JUNKIES AND DO ALL WE CAN TO SUPPORT THEM. IF YOU'RE LOOKING FOR A PLACE TO LIVE. RENT FROM US. WE WILL RENT YOU A PROPERTY THE RSPCA WOULDN'T EVEN DEEM FIT FOR AN ANIMAL. WE ABSOLUTELY HATE WORKING PEOPLE, DISABLED AND THE ELDERLY. IN OUR EYES THEY ARE ALL SCUM. IF YOU'RE ELDERLY, COME TO LIVE IN ONE OF OUR SUPPORTED COMMUNITIES WHERE WE WILL LET YOU DIE AND YOUR CORPSE ROT. IF YOU'RE DISABLED WE WOULD STEAL THE WHEELS OFF YOUR CHAIR, JUST BECAUSE. AND IF YOU WORK, JUST GET TO WORK, GIVE US YOUR MONEY AND SHUT YOUR MOUTH. SHOULD YOU HAVE THE AUDACITY TO MAKE A COMPLAINT, FIRST WE WILL SWITCH IT ON YOU TO MAKE YOU FEEL UNCOMFORTABLE. THEN WE WILL LIE OUR ARSES OFF. WE ARE QUITE PROUD OF OUR LYING PROTOCOL WHICH WE HAVE PERFECTED. WE HAVE A CONTRACT WITH THE GOVERNMENT WHICH WE TICK BOXES FOR. AND IF YOU THINK THE GOVERNMENT IS BAD. WAIT TIL YOU GET A LOAD OF US. IN SHORT. COME AND LIVE IN ONE OF OUR PROPERTIES YOU SCUMBAGS. SO WE CAN EXERCISE OUR MANTRA "WE HATE YOU. GIVE US YOUR MONEY. NOW F@CKOFF YOU MUGS."

Simeon · 5 June 2024

★★★★★ 4/5

Trustpilot

I have not even moved in yet and found…

I have not even moved in yet and found that all my internet cable and my tv arils have been cut and stolen asked places for people for replacement and heard nothing I can’t move in without them and I am a low income parant who can’t afford this to be replaced not sure I am comfortable moving in if this is what happens even before I have moved in properly

Stella · 1 November 2024

★★★★★ 2/5

Trustpilot

Disappointed in the way things have…been done.

Disappointed in the way things have been done and waiting times. It's been nearly a year for me to put up with the damp in my kitchen. First appointment was for August to get the work done,they couldn't do it because needing 2 tradesman together, when they turned up they didn't know why they were there. I'm having to wait until the end of November now for both tradesman to be here together.

TAYLOR · 1 October 2024

★★★★★ 1/5

Trustpilot

absolutely disgraceful company if you…

absolutely disgraceful company if you have the choice please avoid. For 2 years now i have had a leak from the toilet foul pipe it leaks to down stairs the roof has fallen through so i have sewage water leaking all over my kitchen work tops cooker etc its vile and disgusting i have chased and chased for 2 years call on a weekly basis to be told a manager will call back they never do they are fully aware of the situation but choose to blank at every opportunity had a manger and builder visit 6 months ago made alot promises to then blank me again my home is not fit for someone to live in but they deem this acceptable to carry on for 2 years, the effect this has had on my life is horrific so please if you have the option avoid this company. my roof fell through in may 2022 its now may 2024 the water has caused so much damage the floor is rotten upstairs was told by the manager and builder to not use the bath as the weight would be dangerous this was in January i received one email saying they waiting for a quote in January its 5 months later the manager ignores emails i have called to complain and was told a manger would call me back 3 times never received a call al they want is your rent bottom line they don't care about your quality of living conditions. Do not bother with the copy paste reply you have added to everyone's comments its worthless this review is a warning to anyone thinking of dealing with this company please don't.

Teddy · 1 June 2024

★★★★★ 1/5

Trustpilot

Incompetent housing association

Incompetent housing association. Only interested in money, waited months for 2 5 minute jobs to be completed (unsatisfactoraly) maintenance is a joke, not interested in tenants as long as we are paying rent.We as a group of tenants have realized that none of us have a copy of our misif, on requesting a copy of said misif our request has fallen on deaf ears, surprise Surprise. Avoid at all costs this horrible housing association..

David · 11 September 2024

★★★★★ 1/5

Trustpilot

Places for Problems

Criminals that prey on the vulnerable and only care about money.Long term tenant, lived in many different types of properties they offer over the course of 10 or so years and I'm not exaggerating when I say that EVERY chance they get to let you down, they'll take it and then gaslight you to cover their own backs. Notice all the copy and paste "Thanks for your feedback let us know if there anything we can do" rubbish. They could not care any less. They make everything difficult for absolutely no reason other than a lack of empathy and professionalism and their complete incompetence. Yet if you ever need to pay them money for whatever reason they're like the flash and sonic combined, it's all hands on deck, no waiting around with quick and effective communication. I've had better experiences actually being homeless. I also noticed that most of the positive reviews on here mention workers by name, leading me to believe that they do play favourites and pick and choose who to help. In fact when I googled PFP repairs there was a page above the official PFP website stating something along the lines of "PFP ignored you? We can help"What does that tell you?Red flags are constant with these guys They're just shady all round tbh. DO BETTER

Andrew · 29 May 2024

★★★★★ 1/5

Trustpilot

Would give zero but can’t .Our rented…

Would give zero but can’t .Our rented house was built in 1950’s and has been our home since 2006 when I moved in I became aware of numerous issues such as black mould ,ground subsidence due to old clay pipes under the house cracking and leaking ,sewage coming up in toilet .The toilet was covered in thick slimy mouldy cork floor tiles and had to be scraped off the floor by myself while holding back the nausea .The house was filthy and almost uninhabitable when I moved in.Home Group ripped out the woodworm kitchen and replaced some of the crumbling plaster in the worse rooms expecting to do the rest over the coming years but over the years our tenancy has been transferred to three different landlords and in that time we have been made responsible for more of the repairs in the property and such as we are now responsible for the outside shed which is built of asbestos and concrete ,all fences on the property as there are disputes about who is responsible and we have a small dog so we end up bearing these costs for our neighbours too who own their homes and don’t care when the fences come down as they are so used to our rental property being responsible.The fences used to be repaired in our first tenancy by Home Group.The bathroom ,kitchen and state of the house is terrible with nothing ever being updated unless we pay to have it done and then we are told if we put in a new kitchen ourselves Places for people will not maintain it any longer so the cost of any repairs would be ours too .So we have bubbled old mdf cupboards that are 20 years old and covered in dc fix in an attempt to make them hygienic and presentable .Our back door and front door no longer lock or open or seal properly and the list goes on .In all the years of paying our rent in full with a bit extra in credit we have never had any maintenance or modern upgrades done to the house by any of our landlords since Home Group transferred it to Derwent Living who transferred into Places for people …it currently has black mould in every room,old sharp rusty faucets on the sinks that cut your fingers and are loose and wobble when you turn the tap,Falling apart gates and external cracks in the concrete due to water and drainage issues ,rusting ancient interior radiators plaster falling off walls, dare not remove wallpaper as plaster comes with it ,solid cast iron down pipes externally that are working loose off the walls ,and one actually did come loose and we managed to get it fixed before it fell down doing whatever a 20ft cast iron pipe does(a serious injury or a lot of damage) near our front door.it had zero garden fences and the garden was filled with broken glass and burnt rubbish but we spent years doing tip runs and making it pleasant and pretty as for our landlords who profit from our labours …In short we do not hear from Places for people other than to tell us about rent increases and interestingly they even charged us a “communal gardening charge” as additional fees the last two years on top of our weekly rent so they can get around the government controlled rent percentage,…but we are still waiting (for over a year now )to see our communal garden service do our front and back garden as we are apparently paying for such a service and The house is stand alone 3 bed detached and not in a communal garden at all or any where near one. We have asked for disabled handles on the door and been refused and told we must do it ourselves but we may not drill into the wall to do so …. So unsure how to proceed without drilling we went back to the drawing board. We feel let down ,ripped off and worse as if our families health has been affected negatively for 17 years .my son was born in this house and has struggled with asthma and breathing his whole life ,using steroids and the two inhalers daily .We all struggle with chest and skin conditions .We feel like so many others in the reviews I have read that because we need to rely on social housing we are treated as less than human and have no rights to speak of as compared to those struggling with private rent costs we are seen as “fortunate to pay the government controlled rent” at the cost of our health and wellbeing…but at least the private landlords can be held to account for providing sub standard housing or even taken to court for not dealing with repairs .and I seriously do not think they would get away with making their tenant responsible for fences sheds ,outbuildings that were up and past their “sell by date “when the tenant moved in. Just to close this long list my husband spent his weekend off work with drilling out the ancient rotten front gatepost so we could close the front gate .Why … because the ancient gatepost could not withstand one more slam by the postman ! It did do well though as according to one of my neighbours it had been in since the 1980’s!

S · 29 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THESE THEY DO NOT CARE

Places for people ignoring your emails? palming you off? Try adding in your local councillor if that fails contact the council do NOT LET THEM bully you into silence and live with mould and damp and holes in the walls they are quick to send you rent is due emails but not to fix there legal responsibility this should not happen ITS IS AGAINST THE LAW for them to do this to there tenets I have a 2 kids and now inhaler users DO NOT RENT FROM THESE PEOPLE YOUR BETTER OFF IN A BUS STOP WISH I NEVER DID

Caitlin · 28 May 2024

★★★★★ 5/5

Trustpilot

Amazing team-Lauren Robinson

Amazing team, dealt with Lauren Robinson from the hull team and I couldn’t fault her at all. Felt so at ease and understood everything, she really took the time and effort to make sure I knew everything I needed to know and answered any questions I may have, never felt so at ease with a landlord/housing provider before

Helen · 6 May 2022

★★★★★ 1/5

Trustpilot

I'm ecstatic that I was able to…

I'm ecstatic that I was able to exchange homes and switch to a new housing association. People for Places caused me so much stress; they never returned my phone calls and provided no support. Their phone service was terrible. But now with Midland Heart, everything has changed for the better. I'm curious why People for Places has a 1-star rating while Midland Heart has glowing reviews. People for Places really need to improve their services.

Stu · 19 August 2024

★★★★★ 5/5

Trustpilot

Very hard to get in contact edited

Very hard to get in contact with to change or arrange appointments.Every time I ring I have at least 10 mins to wait in a queue. I don't have time to wait to call. A call back option would help a lot. A reliable online chat/ email service could also be beneficial.Update, due to speedy reply, I was able to get in contact.I was unaware of the online chat or email services available.

Anthony · 20 September 2024

★★★★★ 1/5

Trustpilot

Places for ( profit) people doesn't…

Places for ( profit) people doesn't deal with complaints because they believe they don't have to answer to residents or authority. I have lived in my home for 2 1/2 years and have never had a satisfactory reply to my complaints, queries or questions. Trying to get passed the call centre is near on impossible, I haven't had any safety checks on my electric supply or fire alarm system in over 2 yrs. My share off communal gas and electricity plus my home electricity is £170 + per month. The complaints department is internal, so that means biased. Everything they do is on the cheap,. I have so much to say but eviction is always a threat.

Carl · 18 May 2024

★★★★★ 3/5

Trustpilot

Water leak

I had a bad leak in my kitchen 4wks ago and I have got to wait till 3rd Oct for new stop dock 2 men looked and said we don't stock them as it's really old we have got to order it in and it took me 2 phone calls to get it sorted and they have also got to look at cupboards as they might have to replace them as well

Ms · 25 September 2024