Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

THIS COMPANY HAS LET US DOWN

We were in the process of purchasing a shared ownership property with places for people and because our solicitor couldn’t exchange on the day that they demanded they decided to pull out of the sale 3 working days prior to their exchange date. The worst thing about this is the house isn’t ready to move in yet and we still have 3 weeks to their expected completion date. Due to my solicitor being on holiday they pulled the plug on the deal before even speaking to him. This has now left us having to find another property with the possibility of loosing the sale on my property. I am disgusted with the treatment they have given me. It is now going to take at least another 3-4 months before they could get someone else in there, opposed to us in possibly in 3 weeks.

Tonia · 10 March 2024

★★★★★ 1/5

Trustpilot

Corrupt Thugs who don't care about…

Corrupt Thugs who don't care about their Tenants. The complaint system is more likely to make you an enemy than to help fix your problems. Beware and stay away if at all possible, go elsewhere for real services, with a duty of care these don't believe in care at all. I only gave 1 star as - was not available. Seriously avoid at all costs. I bet they are proud of their score out of over a thousand reviews. Hang your heads in shame.

Jqug · 9 March 2024

★★★★★ 1/5

Trustpilot

Unfortunately

Unfortunately, I have to tell you that four months ago, I told the house manager that the gutters are full of leaves and dirt, and when it rains, a lot of water pours on the glass of my daughter's bedroom and the other bedroom, and this causes damage to different parts of the house. It is possible, but currently, after four months, nothing has been done by the company

Mr.Sabolghasem · 23 September 2024

★★★★★ 5/5

Trustpilot

Absolutely terrible Nightmare

Absolutely terrible Worst nightmare I've experienced fir years Anti Social Behaviour is not dealt with. Passing the book BBully culture Avoid if you can They promise to care for yiu . But don't give s flying pea about yiuThey avoid Please don't tenant with them unless your circumstances nudge you to Avoid

Paul · 3 August 2022

★★★★★ 3/5

Trustpilot

Space

The space in the flats are too small, especially my kitchen and bedroom. Only the bathroom is to my suite. As it is now, am running out of space, need more space for my clothes. I am still unhappy about the emergency escape ramp that is not install. Another thing, I am still trying to find out at what stages or time does one becomes a long-term tennant?

Mrs · 7 October 2024

★★★★★ 1/5

Trustpilot

Altogether a bad experience,some…

Altogether a bad experience,some neighbours very obnoxious ,smoking at the entrance of the flats ,not a good impression to visitors, ASB not dealt with effectively, difficult to get through on the phone to the call centre.I wouldn't recommend Places for People,high service charges and are due to rise again in April 2025.Avoid this Housing Association at all costs if you want a quiet life.

Gordon · 6 December 2024

★★★★★ 1/5

Trustpilot

DONT BELEIVE THERE WEBSITE which says…

DONT BELEIVE THERE WEBSITE which says first come first serve, its compleaty wrong. This property went on 3.50pm and we had submitted our application by 3.51pm. The 2 days ago 2 diffrent admin staff from lettings said it looked good when looking were we were on the list. Just to find out today that we havnt got it. What a waste of my time and effort. I think senior management need to look how tge system operates. If it says first come first serve it should be.

Steven · 29 February 2024

★★★★★ 1/5

Trustpilot

NOISE NUISANCE

we are living in social housing managed by places for people and have made umpteen complains to customer service about noise from neighbours upstairs but they remain apathetic.It seems they want us to shut up and put up with the ordeal. Our mental and physical health has suffered but the authorities remain unavailable and uninterested in resolving our issue.They are dismissive and feel the noise during daytime is legal and they cannot resolve it. For them any noise nuisance caused between 7am and 11pm is normal.I am noise sensitive and suffer from anxiety and disability but this is being ignored.The whole thing again points to failure of these housing association to build flats with good sound insulation.

Kamini · 29 February 2024

★★★★★ 3/5

Trustpilot

Existing tenants matter in older PFP housing too

I’ve been a tenant for PFP just over a year now. I find the little minor repairs get fixed like shower switches & new shower etc quite quickly & easily, however any major repairs like faulty windows, damp & mould get repaired as cheaply as possible which unfortunately doesn’t resolve the problem, just masks it. I feel if they can afford to splash out on new build homes they should also make an effort to correctly maintain their other properties too. I did follow their complaints process which I would urge anyone to do as in the end my complaint is still being monitored and some small compensation has been offered so far. However, if they wish to improve, I feel some kind of customer insurance could be offered at a small addition to the rent per month that everyone pays to cover major repairs if there so worried about spending on essential work. Surely this would help cover their costs rather than being taken to court for thousands that in turn puts them out of business. Their other areas for improvement include communication between departments and to customers. However, I feel lucky to have a social house that’s otherwise great. It’s spacious and fairly modern and a decoration voucher was offered at the start of my tenancy for some bedrooms. I just feel it is a shame to let such a nice house go to ruin. So I am going to try my best to look after it and am hoping in the near future the proper essentials repairs ( replaced windows) will be done because I would eventually like to buy the house in the future. Their online portal is easy to use where you can report repairs, pay rent etc too. I find if you can negotiate with them regarding repairs/problems, it’s far better that way. I will continue to monitor the disrepairs and their conduct.

Sarah · 27 February 2024

★★★★★ 5/5

Trustpilot

I am a new tenant with places for…

I am a new tenant with places for people, i have to say they have been amazing, never thought i would get a property but im so glad i have Amanda has been amazing and has answered any questions i have had - cant wait to move in our new home :)

Kellcie · 8 July 2022

★★★★★ 1/5

Trustpilot

I have been a Tennant for 8 years and…

I have been a Tennant for 8 years and it's a battle trying to get any repairs done. They make every excuse and lie to prevent spending money on repairs. My kitchen is falling apart and was meant to be updated a few years ... guess what... still nothing. The house is an E energy efficiency so always freezing as costs a fortune to run so i freeze.I could write about the many failures but it'd take too long. They're a disgrace and no doubt lining their own pockets while we suffer. And yes I do work and iam registered disabled. We deserve better!!!!

Jeannie · 17 February 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Whilst both myself and my wife are dealing with cancer and numerous other problems Places for people have left us with mould growing everywhere in a cold damp mouldy house, they have broken contractual agreements lied to get us in court lied to the judge (he saw through them and whilst nothing has been done to this date they continue to lie and bully, my stage one complaint took over a year

Stephen · 16 July 2024

★★★★★ 2/5

Trustpilot

Is damp and mould being ignored?

Since we had a survey into a problem with damp and mould we have not had any updates. We sent a request for further information after a two week period but have still had no response. This is a situation where our health is being compromised. The issue was supposed to have been given high priority. It is now three weeks since the survey was conducted.

Anonymous · 22 October 2024

★★★★★ 1/5

Trustpilot

Awful housing association

Awful housing association, I had to deal with 6 months of abuse from neighbour across from me. Housing refused to do anything and let it carry on although there was over 50 clips of evidence and police involved saying it was a disgrace housing weren’t doing anything. Absolutely awful association and I’m thinking of taking further action. Not to mention NO repairs get done - 4 years still was waiting for repairs. Bunch of fools that shouldn’t have a job or manage tenants. Every other neighbour in the block been subject to things from this neighbour and they still don’t care, would rather have abusive tenants than nice ones.

Emily · 11 February 2024

★★★★★ 1/5

Trustpilot

Rubbish housing association

I have been a tenant of places for people, formally Derwent Living for 7 years. A few years ago my tank broke which caused the water buckets in the loft to flood my property. I've had a new boiler and the tank as been removed from my property, but when I phoned them to ask them for help with replacing the carpet that got ruined in the flood. I got told there was a pot but the pot is now empty and are passing me off telling me it's "accidental damage" I'm absolutely livid and will be taking this matter further with help from citizens advice bureau. Places for people my a**!!Update: I am awaiting a email back from customer care team. I also Emailed Andrew who as helped me in the past. He's talking to the relevant staff then he's getting back to me. I will update once I hear anything.

Charlene · 8 February 2024

★★★★★ 2/5

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URGENT; Can i add an extension on a new build property

I am looking to purchase a Place for people built home which is lovely but i would need to add a garage and small rear extension to make enough space for the family and accomodate my mobility needs. all i want to find out is what are P4P's policies when it comes to allowing home owners to do extensions? do you usually say no? do you charge? or are you one of the good guys who says yes you can with some reasonable requests? it seems impossible to contact anyone at P4P and when i do find someone they transfer me to a line that just goes dead! The seller doesn't know much and their deed details are not clear at all. We really, really want to know ASAP and not miss out on this home so I'm reaching out here to Customerfocusteam @ Placesforpeople please can you help? please do not point me to your website as it does not have the answer i am looking for.

Fintan · 1 February 2024

★★★★★ 1/5

Trustpilot

Disgusting and shameful company

Disgusting and shameful company! - toxic/ deadly mould in almost every corner of the house, leaking bathroom fluids from flat above, nightmare neighbour who throws trash in our front and back garden and is disruptive at early hours of the morning constantly. - Damaged recent renovation with faulty building and unwilling to help repair and fix, stay away and if possible would be great if they could face legal consequences for their neglect and incompetency!

Ren · 7 May 2024

★★★★★ 1/5

Trustpilot

Disgusting so called registered…

Disgusting so called registered charity, I thought this would be a lovely home, community spirit, absolutely not, no community spirit, no encouragement to create a housing association. My life has been made a misery through many years of anti social behaviour. Bought part buy ownership scheme. Ongoing anti sociable behaviour from approximately 2009. Numerous cries for help through this housing association and 1 young person that I tried to be kind to and be reasonable to where I asked they didn't play football to, advised me to get in touch with David Luff the Housing Manager if there was a problem????????

Catherine · 23 January 2024

★★★★★ 1/5

Trustpilot

Do NOT rent from Places for People

I feel the need to leave another review after yet another poor experience with Places for People. Our shower has been leaking for months, it has been reported and we had an email with a repair date of 09/01/2024 between 12:00-5:00pm. I waited in all day, missing a days pay from work and no one bothered to show up to fix it. No one knocked at the door, or pressed the bell and there was no further correspondence from anyone to advise that no one could attend.I sent an email to the address that was given on the repair email to ask why no one came, and when would someone be out to fix it. I had a response to ask what my address was, with no apology whatsoever. I replied with the details they asked for and never got a reply.I missed a days pay, which quite frankly I really can't afford and our water bill has gone up due to the leak in the shower, which now has to go on for longer, all in the midst of a cost of living crisis.Not only this, but our fence has been broken now for nearly 3 years due to the storm we had, anyone can now access our garden and we found out from our neighbour (same landlord, also broken fence) that they replied to him and said they don't have a budget to fix the fences and no one would be out to fix it. Yet they haven't been in touch with us to tell us this, despite us chasing them up several times. We also have another repair for the gas/electric box outside and it has been well over a year for that too, with no one coming out. Despite the services that Places for People provide getting worse and worse, they put our rent up every single year without fail. When we moved in our rent was around £450 and it is now nearly £700, and will go up again soon. I advise anyone to NOT rent a property from Places for People, everytime we ring the customer service staff are rude or flippant, and all this landlord cares about is lining their own pockets. Please be wise and look elsewhere, they are truly awful. No doubt they will reply to this with an apology asking me to contact them via email which will be provided, but what would be the point? They will still put our rent up, they still won't repair our fence, they still haven't repaired our gas/electric box, they still haven't replied to my previous email about no one showing up for the repair, and I doubt they will reimburse my lost wages. Don't be fooled folks, the 5 star reviews are very clearly fake!Edit- It has been almost 2 weeks and I still have had no response about the repair, despite chasing it up!!! I am FURIOUS!

Robyn · 21 January 2024

★★★★★ 2/5

Trustpilot

places for people socially engineer the situation to suit them

They run some pump in the attic that can be turned on remotely its relative to your flat, you can hear it, sounds like it's running on petrol.They are running devices to play mechanics on tennats.I ran a heat pump for a week, their pump went out of control could hear pistols clacking out of control have footage.Their device pump started to run randomly sounded so dumb its unreal.They must have know as they kept ringing the fire alarm 5 times a day, trying to get it to re bar the pump.They also put 5x aico fire alarms in your flat multisensor, going to a e1000g which apparently is 2g going to some landlords app that tells them when you have set the fire alarm off. It has a daft green led on the fire alarm and it's IBM Quatium optimised it slows yours devices down.I went to sleep every night looking at a dumb green led annoying as hell.

MAFUS · 20 January 2024

★★★★★ 1/5

Trustpilot

Bullies

This is more about their dictatorship and bullying accounts department - I have just read on the forum how a Z. Z. Chauhan has hounded and chased a small business for under £100 invoice even though been told it would be paid at end of the month. The client involved apparently been a client for over 8 years too yet this person - authorised or not continues to hassle a small business.

Ali · 24 June 2024

★★★★★ 1/5

Trustpilot

This company is a nightmare we have…

This company is a nightmare we have been here for over 12 years they use incompetent workmen that can’t even measure properly and use expanding foam in our front porch we have mould in every room it took them 7 years to inform us we we’re living with aspestos in the ceiling I’ve been waiting over a year for a new wall that sways in the wind children can’t use the garden as it’s unsafe we have never had a secure garden, I asked for a new kitchen and bathroom still nothing back apparently every house has a certain amount they can spend but clearly ours doesn’t come into that category all they care about is RENT !!!.

Consumer · 17 January 2024

★★★★★ 3/5

Trustpilot

Repairs/ maintenance department needs to be reviewed

Workmen being sent to carry out certain planned jobs/repairs but unskilled, twice in the last month signed out sick at last minute and unwilling to carry out the work needed. This problem has been long long term (from 2013). There have been workmen this year who were very good and jobs completed properly, willingly and on time , so hoping this good standard can be maintained.

Trevor · 2 October 2024

★★★★★ 1/5

Trustpilot

Builders for Places for people forgot power supply to immersion

Im in a Shared ownership property part owned by Places for People.

Victoria · 3 May 2026