Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Fed up making reports about things what…

Fed up making reports about things what need doin in the house im in 6 months counting for someone to sort mould out in my houseAnd then a no show last week to sort the boiler out what keeps turning my radiators on! Cant wait to leave this depressing houseAlso may aswell stop paying rent then? Im sure you will soon be out then wont you? And should send you my gasbill aswell? As its goin up as your useless botch jobs do naff all but cost me more? Utter uselss

Dave · 13 November 2023

★★★★★ 4/5

Trustpilot

Places for People

I found the staff friendly & efficient but was a bit slow as was training someone! There is a lot to take in but i will get my head around it at some point. Nice bungalow i am in & once i get sorted i hope to be here a long time...........unless i win the lotto like..........haha!Hope this helps you?Andy.

Mr · 7 November 2019

★★★★★ 1/5

Trustpilot

What a landlord they are🤮🥶🤢🤮🥶

What a landlord they are. You all should be ashamed of yourself. Not suppose you get so many complaints when you run you business that way. You are all bunch af armatures starring from costumer service ending on repair team. I've been try to get in touch many times and just been ignored or put on hold, even on of your maintenance people said he pass the message to management but nothing happened. If any other company be run like that they be straight out of businesses but them lot seems to don't bother about people safety/welfare. You all got my number and email you in costumer service

Michal · 9 November 2023

★★★★★ 1/5

Trustpilot

Once they sign you up they don't care not helpful

Once they sign you up they don't care . I have to pay rent for a property I carnt move into.as there is no gas as they have had it cut off and I have no idea how to get it re connected we have asked the people who we let it off and they just ignore our emails. They won't put the gas back on when I finally contacted them . They want her to phone them my partner is deaf what a waste of time . So no gas because you already have ro know who your supplier is and be paying them for a service you don't have then they may turn up cos they don't work weekends. But they won't re connected it even if you already have an account with the power company

Kim · 3 November 2023

★★★★★ 1/5

Trustpilot

Places for People is the worst housing…

Places for People is the worst housing association I have ever dealt with. They are completely incompetent and have no regard for their tenants.I have been living in a Places for People property for over a year now, and in that time I have had to complain about numerous issues, including:Leaks in the roof and wallsBroken windows and doorsMould and mildew growthInfestations of pestsEach time I have complained, Places for People have been slow to respond and have often failed to fix the problems. On one occasion, I waited over a year for a leak in my roof to be fixed, and during that time my belongings were damaged by water.I am now in the process of gathering evidence to take Places for People to court. I have had enough of their incompetence and neglect.I would advise anyone to avoid renting from Places for People at all costs. They are a terrible company that does not care about its tenants.Evidence for courtThe following is a list of evidence that I have gathered to support my claim against Places for People:A log of all my complaints to Places for People, including the date and time of each complaint and the response I received.Photographs and videos of the damage to my property.Expert reports from builders and plumbers who have inspected my property.Statements from other tenants who have had similar experiences with Places for People.I am confident that this evidence will be more than enough to prove my case in court. I am determined to hold Places for People accountable for their negligence and to ensure that other tenants do not have to suffer the same way that I have.

Alpha · 3 November 2023

★★★★★ 5/5

Trustpilot

Very thankful for Loraine at places for…

Very thankful for Loraine at places for people who took me through the whole process smoothly an Effectively . She was very in depth with explanation and was amazing.i couldn’t believe the process of biding to placing the application and then getting offered the property (Wednesday-Monday) 6 days ! Now I can’t wait to be handed the keys . Thanks once again highly recommend this company!

Jess · 7 August 2024

★★★★★ 2/5

Trustpilot

Takes awhile for repairs

Waiting on repairs I reported since I moved in. Taking awhile, I had no toilet for 2 weeks and had to wait for repair I had to keep ringing up got different reasons they only have 1 plumber, they sent someone who wasn't a plumber, wasn't down as a emergency ended up having to complain. Not the greatest for repairs etc.

Mary · 25 October 2024

★★★★★ 1/5

Trustpilot

cotman repair

I they don't always come out to do repairs you got to wait a couple of weeks or months or stay in for 24 hours after you have complain about a repair and I have not got time to wait in my I prefer it if they come out to do the repair on that day you called them

Adrian · 22 November 2024

★★★★★ 1/5

Trustpilot

Horrible company, they take no action or care

Extremely disappointing experience with Places for People.

Penuel · 14 May 2026

★★★★★ 5/5

Trustpilot

Very helpful

Just got the keys to a lovely property via the Mayor of London’s Seaside and Country home scheme. Victoria Croft has been very helpful and very patient- I contacted her a lot!! We are very much looking forward to moving to the seaside- and be near to my son and family. Thank you!

Shirley · 14 July 2021

★★★★★ 4/5

Trustpilot

Repairs line operators are kind and understanding

I have so many problems firstly getting through to report my repairs takes sometimes over an hour.But I find when I do speak to anyone they are so polite helpful and kind.Recently I spoke to a lady called Lucy and another lady called Aimee Mc Donald.They were both very helpful and they genuinely emphasized with all my problems with gas people and repairs.I think the problem lies with the repair people and the nice kind people at the end of that repairs line get all the frustration and anger which is not their fault

Patricia · 14 October 2023

★★★★★ 4/5

Trustpilot

Repairs line operators are kind and understanding

I have so many problems firstly getting through to report my repairs takes sometimes over an hour.But I find when I do speak to anyone they are so polite helpful and kind.Recently I spoke to a lady called Lucy and another lady called Aimee Mc Donald.They were both very helpful and they genuinely emphasized with all my problems with gas people and repairs.I think the problem lies with the repair people and the nice kind people at the end of that repairs line get all the frustration and anger which is not their fault

PAT · 14 October 2023

★★★★★ 1/5

Trustpilot

More of a SLUM landlord than social landlord!!!

Had raw sewage coming up drain, their call centre were noncommittal about treating it as an emergency so offered to send photos. Sent photos and heard nothing, it was a hot day and couldn't have doors or windows open for smell so at tea time I cleared it myself! The next day it was worse so I cleared it again, a really awful job and I called their emergency line and complained and they said they'd send someone. At tea time a builder arrived with a rubber ring on the end of a stick and he took one look at the faeces around the grate and said why have they sent me you need the sewage contractor! He organised it for the next day and on Sunday morning the sewage people came and discovered the manhole in my neighbours garden was blocked and been forced back into my drain.....he was shocked that P4P didn't call them on the Friday.Within a week I'd developed a cough that turned into a chest infection, I've had a chronic cough for over 4 months now and my GP believes it to be a consequence of clearing up the sewage off my garden.Last week I completed the sale of a flat and moved out of the P4P property as I'll never again be beholden to their woeful property maintenance team....everything seems to take 6 to 8 weeks!If you can possibly do without moving into one of their properties do yourself a favour and keep well away because in my experience they are more of a SLUM landlord than social landlord!!!!!!

Mr · 9 October 2023

★★★★★ 1/5

Trustpilot

Abusive unfair and unjust

Had homophobic and transphobic abuse for the 2 years i lived there enough to make me want to unalive myself; yet places for people didnt see it as a hate crime . Blamed me for wster lesking in communal light said my dog had peed enough to fill the light fitting which is ridiculous as she wouod of had to peedfor days on end and be the size of elephant . The workmen even said the water was from the back wall of my bath havi g loose tiles and the water going down behind yet i didnt get it fixed told to be mote careful depite the workmen insisting it needed fixing. Being constantly misgenderedred depite in the beginning them getting it right and trying to correct the transphobic neighbours put soon easily persuaded by the neighbours i was a she and not a he even though i had constantly corrected them and my sister did and my partner at the time and even my now late mother . Took my neighbours complaint anything from death threats to pulling the fire alarms when i wasnt near the box i wouod of had to smash it not pull anything when the neighbour in question is an ex con been in prison for violence. Oh and get this being made to pay rent arrears for two months rent when i was suposed to move in march 2020 when the lockdown was enforced and only managing to get a van in may when no lockdown insisted thst because i moved in may when the lockdown wasnt that i still owed the 2 months rent not mg fault i couldnt get a moving van and housing benefit stopped paying them was told though it was ok as we were in lockdown and been reasured by citezens advice and shelter that i wouldnt have any arrears to pay because all rent was on hold because of the situation and uo to that point i had mh rent paid on time in fact im pretty sure i was ahead. I had to set up a payment plan as i was so anxious buf ceased after being told i shouldnt have to and now after nearky 2 years of me ceasing they decide to hassle me putting me into a false sense of security thinking that they reakise their mistake because mh support worker told them i shouodnt pay it and they were luke thats fine so they lied. So through negligence and mental anguish and the ordeal i could as i have the legal right to do so take them to court for hate crimes and harrasment and i wo t be taken this review down like i did the last one again after they asked me not to leave a negative review. So yet again being bullied just because they dont lime what the truth is

Jamie · 4 October 2023

★★★★★ 5/5

Trustpilot

I have been trying to buy a leasehold…

I have been trying to buy a leasehold property for five months and have heard that PFP are a nightmare to deal with regarding the leasehold paperwork etc. I have been deeply depressed with the way things are going.Two days ago I looked on TrustPilot and saw the e.mail PFP give out to try and help their clients. I was amazed to get a very professional and friendly reply today. PFP had already looked into the matter and had been trying to contact me and obtain paperwork via solicitors, with no luck. It's a shocking situation, and it sounds like nothing is PFP's fault. I look forward to getting things moving. This relates to PFP Property Sales.

Mr · 4 October 2023

★★★★★ 5/5

Trustpilot

I am extremely impressed with Places…

I am extremely impressed with Places for people and Amanda especially (Leeds). Amanda has been so warm and friendly on the phone and extremely efficient with emailing me back anytime I had a question or sent a document. Amanda made the whole.process so easy and really was a great support.

Samantha · 3 December 2021

★★★★★ 1/5

Trustpilot

Terrible at getting jobs done

They have too much housing stock to keep up with repairs , anything that needs doing takes forever , I have been waiting 2 years for my kitchen and they just keep bodging everything , I’ve had over 30 workmen come and look at the kitchen in 2 years and it’s still not done , they come and look and then leave

Peter · 23 September 2024

★★★★★ 3/5

Trustpilot

Tenent over 30years

As a long term tenant over 30years, things have changed so much. I find repairs are not done as quickly as they should and that certain items you have to repair yourself. I have had dampness in a wall now for over a year, waiting again for a surveyor to come out, winter is coming. I do love my little house.

Linda · 8 October 2024

★★★★★ 1/5

Trustpilot

I wrote a review in June 2023 regarding…

I wrote a review in June 2023 regarding anti social behaviour, noise and flooding from an upstairs neighbour. Places for people advised me to keep diaries of these events which I duly did along with a signed petition from 13 other residents which was sent to Places for people. During the intervening time period the anti social behaviour continued unabated with the police being called several times, culminating on the 15/09/2023 with the police armed response unit visiting the property and removing two suspects including the tenant. On the 18/09/2023 I received a letter from Places for People stating the complaint of anti social behaviour was case closed, they do not respond to my communications and ignore all text's etc. I have now approached the council and my local MP who responded very quickly and is now investigating my case. Places for People have acted with extreme incompetence and ineptitude as this tenant was a known problem long before I moved into the property

Peter · 29 September 2023

★★★★★ 5/5

Trustpilot

Dan the amazing repair man

Had Dan come and replace and repair our fence, absolutely stellar bloke, very polite, friendly, and even offered to put a bolt in our 'makeshift' fence so it would las a little longer. I am purely leaving the rating for him, as the company itself took 7 months to repair it, however the repair was nearly perfect, just waiting on the fence to be finalised.

Brandon · 29 July 2024

★★★★★ 5/5

Trustpilot

Great service in Hull signing up etc

All great thank you and kitchen upgrade done before we signed for the house. Lauren Robinson is a really bubbly and friendly housing officer. Has a great sense of humour.We have always had excellent service from this company and repairs done straight away.Thanks so much. Looking forward to moving into the new house.

Nat · 26 March 2021

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, we had a lovely experience, Charlotte was our sales executive. She went the extra mile, and was extremely patient. She explained everything thoroughly and took us through the process and next steps which was very helpful and reassuring.

Roxsanne · 9 November 2024

★★★★★ 1/5

Trustpilot

i am discusted with p4p i have been…

i am discusted with p4p i have been waiting since the 31/8/2023 for them to repair my roof it was pouring in the bedroom ceiling and made such a mess of EVERYTHING a man came took around 4.foot of the ceiling away just put up a big sheet of wood that had big gaps it still rained in alot and came down they keep gaving me different stories im taking this further enough NOW

Mrs · 20 January 2024

★★★★★ 1/5

Trustpilot

Just a heads up please make sure you…

Just a heads up please make sure you have home insurance. My mums home was ruined by a flood from the loft. And Places for Peoples insurance company basically said it was my 90 year old mother's fault, for not turning off her mains water tap before leaving for a couple of weeks and that she didn't notice any water dripping. I visited ever week while my mum was in a respite to see if she would stay due to he dementia and no water dripping down. Then in a matter of a week the whole 4 ceilings collapsed and flood water came running out of the main door when I opened it. PFP didn't even give a small amount of compensation to my mum for what furniture etc that was in the bungalow which was left because we couldn't move it all in the first week after giving them notification of mums move into a Care home. And unfortunately mum had cancelled her home insurance I think due to her dementia and not understanding what it was for. So please all of PFP residents get and keep your home insurance going just incase anything like this happens to you. My poor mum lost any help from them. Thank goodness she is now in a place that cares, PFP don't care.

Christine · 26 August 2023