Places for People Edinburgh reviews

★★★★★ 2/5

Trustpilot

Properties in complete disrepair

Places for people have declined over the past 3/4yrs. My flat is in disrepair and they have not fixed the issues despite contacting them every single day. I keep getting fobbed off each time stating that Mullens Property group will call me by the end of the day to arrange the repair. I never get a call and the cycle continues. It’s been over 3 years!

Jahmila · 25 September 2024

★★★★★ 1/5

Trustpilot

Poor service.

Unfortunately we also share so many people’s experiences. We have rotten window and door frames that let the wind through. The house is always cold and draughty. The kitchen units are rotten and don’t fit properly. Needed a new unit under the sink, the workman measured all the units seeing what a state it’s in and P4P only authorised the one unit that is completely different to the rest. Slow to maintain a decent standard of repair and upkeep but quick to drop in snotty letters if anything near the bins waiting to be removed or if you are a couple of days late paying the rent which I have never missed in 17 years.

PHILLIPS · 6 January 2024

★★★★★ 3/5

Trustpilot

I have been waiting ages for repairs to…

I have been waiting ages for repairs to be done. Appointments were made but they were never done.

Gabrielle · 23 September 2024

★★★★★ 1/5

Trustpilot

We moved into our home on August 21st…

We moved into our home on August 21st 2005, then it was called North British Housing. How this company can get away by treating their tenants like crap is beyond me! I have been in touch with my local authority as well as the MP, I’m also getting in touch with watchdog as this cannot go no further! Over 18 years my son and I having been living in this shell of a house! The kitchen is falling apart, the bathroom is falling apart. Their plumber messed up the stop cock tap and left it leaking in my home to the point that it raised all of my laminate flooring up which I only just put down and saved up for! Their reply is for me to claim it off my house insurance! No you thieving criminals, pay what YOU OWE!! Yet their take our rent every month! Places for people my foot! You all are a bunch of con artists cow boys and this will end! You have enough to help everyone that are your tenants! You should be disgusted to see how many bad reviews you receive everyday, but hey you’re no worse than a drug dealer!

Natasha · 3 January 2024

★★★★★ 1/5

Trustpilot

8 weeks on and after 4 emergency call…

8 weeks on and after 4 emergency call outs us elderly kept in pitch darknesss.pfp know and did nothing.found the ground lights had a fault but sorted the top lights to come on.yet STILL we are in pitch darkness because who ever is doing the timer is making sure they are on in daylight hours.only ONE night they came on 9.30pm till 1 am..I rang emergency for a fourth time to be given excuses galore.in short the workman who did the timer cant workout a 24 clock..drugs gang wars with machettis and we are left as prime targets in pitch black.shows what pfp really think of old and disabled people.if you are old and thinking of moving into semi sheltered accomodation THIS is the treatment you get..DONT RENT FROM THESE

CustomerDWH · 24 May 2025

★★★★★ 5/5

Trustpilot

Lorraine was so quick and efficient…

Lorraine was so quick and efficient with the whole of her side of the process I couldn’t have asked for anyone more lovely to have been dealing with it all for me she was so understanding of mine and my families situation and made sure she got it all sorted quickly for us

Katie · 14 January 2022

★★★★★ 4/5

Trustpilot

community walk

i went to Castle Park to go on the community walk but couldnt find anyone. it was not signposted or anything and i didnt go as far as the bandstand, where apparently everyone on the walk met. missed out on what probably was a good experience. Also the landscape/gardening team either don't come enough and when they do they're over-zealous with the cutting back of bushes/shrubs.

Teresa · 18 September 2024

★★★★★ 5/5

Trustpilot

Emma was fantastic and fast

Emma was fantastic and fast. Reply to my emails straight away only took 2 days to give us a descion on a house. Am so happy and pleased.

Kirsty · 12 March 2024

★★★★★ 1/5

Trustpilot

disrespectful,uncaring,no compassion

They disrespectful, uncaring and liars,no surprise there reviews are the lowest,I am a carer for someone who has had a fire,serious smoke damage,they have painted the flat and in there wisdom have decided that the fire damage carpets are ok to stay,spoke to the people doing it who have said that as long as the carpet remains there will be a smell of smoke,the person I care for is nearly 60,registered disabled,and a vulnerable woman,kept away for six weeks,unable to enter her property ,there is no compassion whatsoever, they have tried to isolate her,and God forbid anyone trys to speak on her behalf,incompetent and uncaring,my advice would be seek legal advice,they are breaking legal rules all the time,disgusting, uncaring and rude, also record all conversations with them,otherwise they will lie and deny

Marcus · 14 December 2023

★★★★★ 3/5

Trustpilot

I am a disabled customer and live in a ground floor flat …

I am a disabled customer and live in a ground floor flat with my carers upstairs. I asked for a new side door for better security as the one that is there is not as secure as I would like and rattles in the wind. The person who came to look was very dismissive and told me that places for people would never change it.

Emma · 23 September 2024

★★★★★ 3/5

Trustpilot

Take to long to carry out repairs phone…

Take to long to carry out repairs phone lines always take to long to get through always long queues. Do not keep front of the building in good repair and clean. Grass cutting carried out is a joke looks a right state after gardeners have been. Very bushy and high shrubs planted alongside path way which restricts the pathway no body checks them.

Janice · 22 October 2024

★★★★★ 5/5

Trustpilot

Nic ‘s feedback - Customer Care

We have had the best experience with Nicola from customer care . Nicola's outstanding customer service. Nicola has consistently gone above and beyond to ensure that our transition into our new home was smooth. No task has been too challenging for her, and she always prioritises our needs. As first-time homeowners, navigating through the intricacies of the process can be daunting, but Nicola has provided invaluable support and reassurance. Her kindness, respect, professionalism, and informative approach have truly made our experience memorable, and we are sincerely grateful for her dedication.If you have her , you are sorted !!!!!!

P&A · 8 December 2023

★★★★★ 1/5

Trustpilot

Why Cant They Fix A Simple Repair ??

I have been unblocking the toilet I rent from places for ppl for the last year but the last 4 months this problem has got worse. I report it .. take time off and wait, Only for them to send a man with a stick and plunger. I was told by one of the guys from places for ppl "Tell places for ppl the drain is blocked" which i did ". Today a man turned up wearing a body camera accusing me of being aggressive, It was quite strange as if pre-planned as all I did was open the door telling him the toilet is filled with "faeces" this argumentive plumber accused me of being aggressive, i closed the door to avoid being lied to and accused further. In my opinion some of these person's from this company 'Places for People' are acting more like a gang rather than a company providing a service. This problem is unresolved and i hope nothing else goes wrong as relying on them is extremely sad.

Max · 5 December 2023

★★★★★ 1/5

Trustpilot

Places for People's idea of a repair is…

Places for People's idea of a repair is to book a date, fail to show up or call. Arrange another date, perhaps a chippy will show up, empty the bucket of water that's been leaking into your home for weeks, look at the empty bucket and say, 'problem solved'. This is a metaphor and not an actual experience. There's an assumption that all tenants don't work so no repairs unless you take a day off work, or two, or three. The complaints raised always seem to disappear and are never resolved. Terrible organisation with some good people working for them.UPDATE. Thank you for your response, but I've already made official complaints that have been ignored. I've complained through your CEO Greg Reed a couple of times, but, guess what? Yeah, got a complaint reference number but never heard any more.

Jane · 30 November 2023

★★★★★ 1/5

Trustpilot

I really want to get out of this house

I really want to get out of this house! Never do I ever want to deal with a company like this! 4 days I have been waiting for someone to come out and fix my toilet I can’t use the toilet as it’s full with water I also mentioned the toilet is leaking still no1 has bothered coming out I have taken two days off work waiting for these people t come and fix it! For over a year I have been battling a rat problem numerous people came out but still nothing got done they would come up with an excuse and say I have to book another appointment my kitchen ceiling is leaking it has been for months still nothing I go on my account and I see the repairs have been closed! It’s a joke and I will be taking this further…Thanks for ur reply I did message the email you gave me but I got. Reply Asking for me to review places for people! I have still got no help and I am still sat here with a flooded toilet

Nas · 29 November 2023

★★★★★ 1/5

Trustpilot

Mould/damp issue

We have a mould/damp issue which unbeknown to me when I accepted the property has been going on for years. Complaint after complaint over the years and we still have the issue. Surveyor comes out without damp meter ir proper tools to check cavity wall insulation. In all the 40 odd years I have been a housing association tenant with different housing association either due to moving or their so called mergers, places for people are by far the worse, and instead of maintaining the properties they already have, 330, 000 properties Don't bother places for people leaving your feedback to get in touch,absolute waste of time and staff member I spoke to about mould was downright rude

Ruth · 28 November 2023

★★★★★ 1/5

Trustpilot

1 hour 27 mins to answer the phone is…

1 hour 27 mins to answer the phone is absolutely ridiculous!!!!

Vanessa · 23 April 2026

★★★★★ 1/5

Trustpilot

Lack of urgency with repair

Having a issue with damp and mould , so far have had one missed appointment and another appointment booked with another 5 weeks to wait . Date of first letter to inform of repair July 2 2024 , how many months will this go on for ? Please note that I have COPD grade four !! so could really do with this sorting ASAP

Mr · 25 September 2024

★★★★★ 5/5

Trustpilot

There have been numerous bad…

This 5* is not for Places for People

Guest · 14 May 2026

★★★★★ 4/5

Trustpilot

Longtime Resident

I've lived in my house for over 28 years and while i love my home, the repairs and necessary works on the houses are very few and far between. The kitchens need replacing and the doors and windows have been painted once in the time ive been here. All that aside. neighbours watch out for each other and I wouldnt want to live elsewhere

Caroline · 23 September 2024

★★★★★ 1/5

Trustpilot

horrendous iv been battling with this…

horrendous iv been battling with this company for 7 months regarding a fence that fell down with rot . Kept telling me they was coming out letting me down , raised to stage one complaint by an housing officer chris smith . which was investigated Abd then promised ensured that the work would be done on the 14 th of Nov st which a man turned up aft 2 phone calls with no materials and on is own o was told AM 2 men one day They came back at 2 pm put in 2 fence post and 2 planks and not been seen since . your lucky i give one star my health with these people is full of anxiety you just don’t get any where

Mrs · 17 November 2023

★★★★★ 1/5

Trustpilot

stay away. 🤢🤮🤢

Absolutely shocking. You've managed to take scaffolding down after 2 months time and VERY LITTLE work done. To be honest it's worst than it's been before they started and changed glass and handles in windows. Bet you any money that for price of scaffolding bill ( it was from outside company called BeeJay ) we could have new set of windows and doors installed. We have complained many times. Formal as well and nothing got done. So I'm not into your useless answers from costumer service. I wish photos or videos could be added to review just to shocking standard of work done. We are sick of being ignored. 🤮🤮🤮

Michal · 16 November 2023

★★★★★ 1/5

Trustpilot

road rage by places for people driver (driving through red lights ) by your driver..reg. MK69HFC. .approx. 10 55 to 1100am . 15.11.23. on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street

road rage (driving through red lights ) by your driver.reg. MK69HFC.appx. 10.55-1100am.on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street. Blackburn Lancashire, i am absolute disgusted at your driver today. who did his best to knock me out of my lane and off the road as he was hell bent on speeding not only through the red lights he used might is wright in your company van as in excess of 30 miles an hour in a a 30 zone. the fact i cant resolve is he works for a group such as you.which looks after the poor the weak and the venerable. i would say CARE. but judging by way of aggressive manoeuvring & road rage what he did to me he does not care about anyone. thank god i have my dash cam..is he drunk or just low iq . low acceptance.law.care fellow road users.cleary a thug.

Mr · 15 November 2023

★★★★★ 1/5

Trustpilot

Very poor living conditions

Very poor living conditions, reports are made around damp and tried to blame the tenant for condensation/leaving wet laundry, this was not the case. Shower pools out toilet water, damp and mould present although many reports.

Claire · 10 September 2025