Places for People Edinburgh reviews

★★★★★ 1/5

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Just a heads up please make sure you…

Just a heads up please make sure you have home insurance. My mums home was ruined by a flood from the loft. And Places for Peoples insurance company basically said it was my 90 year old mother's fault, for not turning off her mains water tap before leaving for a couple of weeks and that she didn't notice any water dripping. I visited ever week while my mum was in a respite to see if she would stay due to he dementia and no water dripping down. Then in a matter of a week the whole 4 ceilings collapsed and flood water came running out of the main door when I opened it. PFP didn't even give a small amount of compensation to my mum for what furniture etc that was in the bungalow which was left because we couldn't move it all in the first week after giving them notification of mums move into a Care home. And unfortunately mum had cancelled her home insurance I think due to her dementia and not understanding what it was for. So please all of PFP residents get and keep your home insurance going just incase anything like this happens to you. My poor mum lost any help from them. Thank goodness she is now in a place that cares, PFP don't care.

Christine · 26 August 2023

★★★★★ 1/5

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Disgraceful after going to a solicitor…

Disgraceful after going to a solicitor involved and receiving compensation and places for people agreeing to carry out works within 120 days. They still fail to keep to there agreement 120 days well and truly gone , no attempt to resolve repairs, been calling every day for over a month and still got no where, no one knows what they are doing, there complaints service means nothing as they don't follow up, the new contractors ARGENT are no better either full of promises they don't mean, absolutely ridiculous how they allow people to live in such bad properties and expect rent for the property when it's uninhabitable. Rubbish housing PLACES FOR PEOPLE WILL NEVER CHANGE, AND THWY WILL NEVER GET QUALIFIED DECEMT CONTRACTORS, THEY JUST GO FOR THE CHEAPEST SO THEY CAN POCKET LOADS OF MONEY. I WOULD LOVE TO SEE THE MANAGER/OWNER OF PLACES FOR PEOPLE TO LIVE IN THE CONDITIONS I HAVE LIVED FOR 5 YEARS, COMPLETE JOKE!!!! AVOID AVOID AVOID....!!!!!!!!!!!!!!!!

Darren · 24 August 2023

★★★★★ 5/5

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I was offered two properties

I was offered two properties, within a short space of time. The staff and Managers were very helpful. The property was beautifully presented. We were very pleased with all the help that we received. Took a lot of stress away from us.

Catherine · 31 October 2024

★★★★★ 1/5

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Mismanage Estate, overpriced repairs

How have these bandits got a star of 2.2, it has to be a zero from everyone? Mismanaged our estate for 20 years, All their jobs cost 3-4 times local tradesman, then when we are on the verge of taking them to the ombudsman, they pass us off to a subsidiary RMG, who want to charge us £13,000 to QUOTE for repairs. Awful, just awful. If you are a customer find a way not to be.

Matt · 18 November 2023

★★★★★ 1/5

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Places for People are really bad

Places for People are really bad, my aunt and uncle moved into 1 of their properties in December (mutual exchange) they left them without gas for 4 days, since then the issues have been so bad, rising black damp allover the bedroom & bathroom, damp smell in the kitchen, leaking roof, the list is endless, trying to get someone to take responsibility is impossible, the inspector came out, told them to paint over it and try and exchange, not really the answer is it, I have been in touch with my local MP, and before places for people reply to this with email customer services, guess what, I've done that 7 times and the only time we get a reply is when the local MP is CC'd in but they still don't do a great deal, they sent a surveyor out over a month ago and still no response or communication from them! They really are the worse housing association I have ever come across, I'm trying to work out if they don't have the money to fix the issues or if they are running themselves to the ground to be bought out by another company? My next move is to try citizens advice or get a solicitor as I don't think they should be taking full rent for nothing more than a squat! I would like to say my local MP has come back to say the website Shelter might help and there is a lot of useful advice on there so if anyone is having issues I would visit this site!

Rob · 3 August 2023

★★★★★ 1/5

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Has to be the worst housing association…

Has to be the worst housing association ever, I have had a leak in my property and I have been trying to get it sorted for over 3 years. 4 different plumbers couldn't even find the leak, had to pay for a plumber to come and find the leak, he found it within 2 minutes of being in my flat, I have damp and mould all through my flat because of the leak and it absolutely stinks in there. All my floors have collapsed because they are rotten from the leak. Got a solicitor involved and they gave places for people 120 days to complete all works, and guess what it wasn't done, so now I have to get solicitor back involved for it to go to court. Absolutely terrible to leave it for this long all your staff are incompetent and don't know what there doing. My next step is to also stop paying my rent as I should not have to live like this,

Darren · 29 July 2023

★★★★★ 1/5

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Slum Landlord since becoming Places for People!

I have lived in a Places for People property now for nearly 22 years, since 2001(originally North British Housing). In the last 10yrs it has gone massively downhill, staff reductions to caretakers and cleaners has resulted in the communal areas not being cleaned as regularly becoming filthy and maintenance jobs not being done for many months.They stopped vetting tenants and now allow anyone to rent here usually people who cannot get anywhere else to live because they turned that place into a complete dump or caused antisocial issues. If you raise a complaint it's given a response and then ignored as they don't want to evict people because it's too much hassle as long as their housing benefit is being paid. We have a communal garden that was a beautiful place, but they won't spend money to maintain it and it's become infested with rats due to some tenants "Smack heads" throwing half eaten food from windows and feeding them. Add to this people urinating in the lifts and throwing rubbish out of the windows, generally making the place horrible for everyone. They won't evict these problem tenants due to them apparently having "mental health issues" but proceed to allow them to damage everyone else's mental health living in high density residential buildings.They really have let themselves go since the company became Places for People, they should be called Places for Money! they have zero interest in their places being a nice place to live and only concerned with income.

David · 28 July 2023

★★★★★ 1/5

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After so many complaints and diary…

After so many complaints and diary sheets filled out .pfp allow crackheads to live under there property .as long as they're getting money screw the people who have mental health issues and young kids .They allow them to make the tenant not feel safe in there own home because of neighbours But as long as you lot are rolling in the money don't give a crap about the people who also pay you money for rent .who want to live a normal life Instead of having litter on there garden from the trouble causers and more .need to definitely sort out your company and its getting worse

VAMPS · 26 July 2023

★★★★★ 1/5

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Terrible company! Stay away

My neighbours fence has been broken for almost two years now (they live in the places for people house) both me and my neighbour have continuously rang being told we have been put on a waiting list for the last almost two years. We have rang this week too and have both been told that their policy has changed when my neighbour was not given this information at all. And they’ve told her she will have to do it herself when she is also a single mother. This company is absolute shambles, leading its customers on and that they’ll fix this gate when it had been almost two years and they keep on saying the same thing over and over again for them to say to me and my neighbour that they can do nothing. I would say please stay away from this company they are not good whatsoever and will not help people who are struggling especially after covid. Please stay away!!!They then reply with their stupid response. As if doing that will do anything. It’s just an automated response. But like I said stay away stupid and pathetic company. That dont take into account people’s circumstances.

Emaan · 21 July 2023

★★★★★ 1/5

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MONSTERS! PROTECT YOUR FAMILY!

I have reported a black mould Problem in December 2022. It is now July 2023 and they still have't fixed it. A 9 MONTH OLD child lives in that room.They sent someone to check if the ceiling was made of asbestos. After a few days, they denied they'd sent someone although it is on CCTV (Voice and Video)Furthermore, They increased the bills out of thin air by up to 40%. I hate these people and what they are doing to my family. Be very careful when dealing with them. They will walk on dead bodies to take your money.

Alpha · 11 July 2023

★★★★★ 1/5

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No bins emptied for 3 weeks

No bins emptied for 3 weeks, reported multiple times, we have sofas, rats, food everywhere, 2 fire doors have been broken for over 5 weeks now, the car park security gate has been broken for months, i could go on, they happily take your money, but take a very long time to fix things...if they ever do

David · 20 October 2024

★★★★★ 5/5

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Highly Recommend

I'd like to thank Amanda, Thomas and the rest of the team at Places for people for assisting and helping me secure a new property.From the initial application to the signing of the contract everything has gone as smoothly as it could and everyone has been very helpful.Thank you once again.

Daryl · 22 January 2021

★★★★★ 3/5

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Half a job

Roofing work and replacement bath seem ok. Unfortunately the pointing of the brickwork to front of property remains incomplete .Also rear wall repair not completed. Also repairs to window seals incomplete.

Imnotstantheman · 10 September 2025

★★★★★ 1/5

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Been left without power in a flat for 4…

Been left without power in a flat for 4 days. Fridge Freezer defrosted no heating or hot water no lights complete darkness and silents, just terrible. Got told engineer would reconnect me today waited all day and just nothing still have to wait another 24hr. But when police ask housing a engineer comes out in 30m or less and tuners it all off. But now I need it reconnecting and 4 days later and I'm sitting waiting, been told use a candle despite living with focal onset and grand mal epilepsy that's just lovely and safe nice grand mal seizures unconscious in a property with no power that's my life in a places for people property lovely.

Chris · 28 June 2023

★★★★★ 2/5

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Living on my nerves

I have been in my property for just over a year now. It was a new beginning for myself due to ill health but unfortunately my new beginning turned into a living hell with no one to turn too as my housing officer totally useless . This association's seems to have no control on what's going on here. There policy on one pet only isn't working there are people here with more than one dog and there big dogs my son-in-law been bitten by one . My dog is small and the stress of trying to get him out without one of them going for him is awful. I constantly live on my nerves waiting on him being attacked.What was a beautiful building the kids who live here slowly destroying it front door paint off it. I have to live with the smell of cannabis really strong as you walk in to our area also when my windows opened in living room it's smells terrible with the stuff . It has been mentioned but reply to that was they can only deal with it if there selling it and police involved. Honestly biggest mistake I have ever made was coming here I have totally gave in no point complaining your made out to be the one with the issues yes I could move but who would want to live here. You really need to sort out alot of issues as school holidays are here again and yet another summer hell to be had including stones being thrown at my windows just to upset my dog

Jill · 28 June 2023

★★★★★ 5/5

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Vouchers were given for electricity and…

Vouchers were given for electricity and food was able to print and use the vouchers The staff were helpful and were able to deal with me in a pleasant and effective manner returned call within the day

Max · 23 January 2023

★★★★★ 1/5

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PFP worst housing association worst housing association

PFP worst housing association ever.Had 4 years of bullying by other residents.LGBT hatred.When we viewed this property 4 years ago 2018 we were told this place was LGBT friendly, although hesitant because the place was in a disgusting state we accepted.The bungalow was brown through a elderly resident smoking and was in a bad state.Being the only property on offer at that time due to our disabilities we accepted.2 months after moving in the problems started, harrasment, because we were two ladies and one because one of us had changed over from male to female.WE have had our dustbins put up against our door, rubbish bag left on our front doorstep. Garden furniture broken. Plants destroyed. Dog faeces and urine on our doorstep. Burgled and car stolen. Verbal abuse about our sexualiry.Contacted PfP to speak to the site manager in person and wouldn't put us through and phone put down. When it comes to repairs repairs refused been told to get an handyman.Absolutely the worst housing association I have ever come across.Uncaring, not very sympathetic.My advice to anyone is steer clear of this company, go elsewhere if you are looking for a property.

Kimberley · 22 June 2023

★★★★★ 1/5

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"places work when they work for…

"places work when they work for everyone" more like we will bodge the job and then scarper,what an absolute disgraceful landlord my experience with the company has been a nightmare they don't care about the tennents they only care about taking your money even if that means leaving a tennent in a damp and moldy home in which one of them has a medical condition and not having a record of the complaint oh and someone raised it as an official complaint and won't tell you the outcome and then continue to blame the surveyor the amount of home possessions that I had to bin.... oh and let's not forget that they're now still renting the said damp and moldy property to someone else I feel sorry for them I'd run as quick as you can!

Pebbycat · 22 June 2023

★★★★★ 1/5

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Never have I rented off such a terrible…

Never have I rented off such a terrible company,have problems with noise but need to record yet I live 30ft away from a busy main road and can't record nothing,yet she can keep making complaints and letters keep getting sent to the block through her lies,also waiting since 2022 for 1 composite board for my balcony which your guys broke....can't wait for sage to take over you are a joke of a firm that sends letters instead of actually investigating said complaints....laughable you should be struck off from managing any propertiesI am currently looking into legal help with both matters of neighbour and yourselves through the local ombudsmen

Leigh · 22 June 2023

★★★★★ 1/5

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Everything that is bad about a landlord…

Everything that is bad about a landlord is PLACES FOR PEOPLE,.......... TREEBYS CLOSE, BURTON, CHRISTCHURCH, DORSET IS THE PLACE OF THE FORGOTTEN PEOPLE, well as long as they get your rent........they don't give a damn about the living conditions people endure in the homes they provide, so called kitchen couldn't accommodate a washing machine due to useless workmanship would not fit in the designated place, female operative took out an outside tap to fit the mentioned washing machine, as space was not big enough for it because of pipes obstructing it's due to the outside tap, a year on I need a tap to keep expensive garden looking good, female operative was skillfully cleaning gutters in my vicinity, on asking her are you fitting tap today,having waited all day for them to do the job, she cockily said no we ain't fitting it, and promptly blames me for the tap she took out, excuse me kitchen wasn't fit for purpose, PLACES FOR PEOPLE have no concern or duty of care for there tenants , be warned if you are are old and frail they will do NOTHING for you, there phone operatives, are cocky, curt, rude, on the whole With A few exceptions, and I reiterate there workman woman, are a joke, but the joke if you are one of there tenants is on you , USELESS avoid if you can I implore you......

Johnny · 20 June 2023

★★★★★ 1/5

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Stay away from places for people properties

I have been in touch with places for people since last year about having a bus stop outside our balcony which the developer put before the building was up this is what the local council told us and we viewed the property the hording was still up and a building site and didn't think there would be no issues we have to put a privacy screen up out of own money we have school children chuck rubbish into our balcony and the noise is unreal you can hear people having conversations outside and every car go past I feel like we have been missold this property I would like to add we even got in touch with CEO of places for people and still nothing has changed

Dave · 20 June 2023

★★★★★ 5/5

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Lauren Robinson

Absolutely amazing customer service from start to finish. Lauren was beyond helpful; really made myself feel at ease about the whole sign up/ viewing process. Couldn’t fault Lauren at all! Thank you once again Lauren, I truly appreciate everything you have done and I look forward to my new home!

Shannon · 3 March 2021

★★★★★ 1/5

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Noise and Flooding

I moved into the property in County Durham in Nov 2019, I was assured after asking, that the resident in the flat above mine was not problematic before I signed the tenancy agreement. Almost immediately I had problems with ongoing noise, then returning from work late one night I found the flat flooded and my personal property damaged, this incident was reported and repairs carried out the following day. The noise continued mainly at weekends followed again by another minor flood. At the beginning of 2023 the noise disturbance increased dramatically sometimes 24 hours a day, 7 days a week, resulting in my taking many days off work, this still continues and frequently I have to stay in alternative accommodation. The noise was catalogued and reported but thus far no action has been taken by the Landlord. I also found and contacted the previous tenants a retired couple who stated that they had to leave the property due to the continued noise and repeated flooding. Places for People are claiming the floods were totally accidental ( 8 different flooding events) and no complaints of noise were ever logged. The previous tenants claim there were at least 17 noise complaints made to Places for People, but Places for People deny that these complaints were ever received from the previous tenants. In my opinion Places for People have failed in their duty of care, and knowingly allowed me to rent this property whilst being fully aware that the tenant above my property had/has a history of anti social behavioral issues going back at least 10 years, and forcing the previous tenants to eventually leave the property. Historically Places for People have allowed this behavior to continue and they are still allowing it to continue to this day !!

Peter · 16 June 2023

★★★★★ 2/5

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Nightmare Neighbors

Unfortunately I have nightmare neighbors. I filled in forms to complaint about them. Places for people doesn't take it seriously. I have to move home because PFP won't help. When new neighbours move in PFP will have the same issue again. Rather than putting your head in the sand, listen to your devoted tenants. I actually care about my fellow neighbours. I respect and take care of my flat like it's my own. It saddens me that this is happening.

Josefin · 14 June 2023