Trusted Agent profile · Edinburgh
★★★★★
1,785 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,785 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,752
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient
Very seamless transition and friendly efficient staff..quick reply on anything to be fixed/repairs...
Great to hear you've had such a positive experience Miss Bromage :) Please feel free to contact us via your online account, https://homestorent.placesforpeople.co.uk/manage-your-home/ or through our 24/7 Customer Service CentreJD Customer Focus Team
5/5
TrustpilotVery good housing option
Very good customer service very helpful threw all stages, very good communication
Thanks for your comments, Mrs Tomkinson - that's great to hear.KL, PfP
4/5
TrustpilotGreat support
I supported someone right through the application process up to the collection of keys. Despite Covid restrictions, this was a smooth process. Great support from Places for People and he is looking forward to the next stage of his life within your property.
1/5
TrustpilotMost rubbish housings association ever…
Most rubbish housings association ever we have safety issue where we live they don't care for your safety they ignoring emails and phone calls and so any one choosing permanent accommodation please avoid this company because they are rubbish and rubbish and rubbish
5/5
TrustpilotPlp have always been fair with me
Plp have always been fair with me, i have no complaints or problems
Many thanks for your review Miss hardy - much appreciated. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotAbsolutely first class from start to finish!
Thank you places for people for an amazing opportunity....we appreciate it so much!
Thank you for the positive review. Warm wishes, Francesca from the Customer Involvement team.
1/5
TrustpilotTerrible
Terrible. 24 hours to fix heating for an OAP in late December. No apology, no refund, just give them your money and be happy with it.An extremely bad service from a so-called caring company who seem to be doing their best to become a government sanctioned slum landlord.
5/5
TrustpilotWe are soo happy we get this property…
We are soo happy we get this property and we are happy
We are happy that you are happy. ;o)KL, Customer FocusPlaces for People
5/5
TrustpilotSimple,straight forward all questions…
Simple,straight forward all questions answered.
Hello IanWe are pleased to hear of your positive experience with us, and we would like to thank you for taking the time to leave your review.Kind regardsMS
1/5
TrustpilotBad customer service
Bad customer service, failed appointments, missed appointments. This housing association should be investigated by the government if the local councils acted this way they would be penalised. This company gets away with treating their tenants badly from the looks of it the other reviews speak for themselves.
5/5
TrustpilotPlaces for People
So far I have found Places for People very helpful especially during these difficult times. They were very helpful when I had a query about the building and they answered my question via email. So all in all a good start
4/5
TrustpilotThis company has fixed what ever…
This company has fixed what ever problems on the house very quick
Hi Mr Wilson, thank you for your positive review. I am pleased that we were able to sort any issues you had out quickly. Warm regards, Francesca from the Customer Involvement Team
5/5
TrustpilotVery helpful and polite
Very helpful and polite Pleasure to deal with Makes you feel welcome
Thank you for taking the time to write a review. We are pleased that you feel welcomed and are happy with our service
1/5
TrustpilotEmailed and told them i have no water…
Emailed and told them i have no water coming out of the hot tap in the kitchen and my boiler making a loud weired banging noise every so often..i got a reply saying its not an emergency so cant come out..pfp 😡
1/5
TrustpilotDid nothing for us when we had 3masked…
Did nothing for us when we had 3masked and tooled up men smash are front door in ,at 3am also would not even let us pay for a solid Door putting on ourselves we was disappointed 😔 and have now move away
3/5
TrustpilotPoor
My rating is probably coloured by the Covid 19 lockdown. My initial viewing of my flat was done on my own via telephone with minutes for me to make a Yes/ No answer .Issues I raised have not been fully resolved .
5/5
TrustpilotVery efficient with communication…
Very efficient with communication repairs and any information you may need
Thank you for such positive feedback Anna! :) You can always contact us via your online account or our 24/7 Customer Service Centre. JD Customer Focus Team
5/5
TrustpilotVery good service quick from making me…
Very good service quick from making me homeless very nice flat
That's great news Mr Copley! If you need to contact us with any issues please do so via your online account with the link below ;https://homestorent.placesforpeople.co.uk/manage-your-home/ or through our 24/7 Customer Service CentreJD Customer Service Centre
5/5
TrustpilotVery efficient process
Very efficient process. Welcoming introduction to the premises; friendly and helpful.
This is great to hear Mrs Bristow! :) If you do require to contact us with any future issues, please feel free to do so via your online account through the link below ;https://homestorent.placesforpeople.co.uk/manage-your-home/ or via our 24/7 Customer Service Centre. JD Customer Focus Team
5/5
TrustpilotHelpful people
Most people will know moving house and setting up a new home is very stressful. The workers at people for places are very helpful and informative, taking the time to talk you through every step. Thank you .
5/5
TrustpilotBrilliant from start to finish from…
Brilliant from start to finish from applying to getting the keys for the property. Really understanding about our situation and everything was took on board, couldnt thank PFP enough for helping me and my partner having our own place again.
1/5
TrustpilotI was without heating or hot water for…
I was without heating or hot water for a week because I wasn’t told I needed to have my gas supply uncapped. On the phone most people were unhelpful. The man who actually came and sorted my heating was wonderful
5/5
TrustpilotAbsolutely fantastic i couldn't be more…
Absolutely fantastic i couldn't be more happy. Lovely friendly staff 🙂
Thanks for the feedback Lesley. We are glad you are happy with our service.
5/5
TrustpilotExcellent
Very helpful from the start till I moved into my property.
Thank you for the positive review Mr Edmondson, We are pleased that you are happy with the service you have received
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
