Trusted Agent profile · Edinburgh
★★★★★
1,789 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,789 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,756
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
Trustpilotdamp report
slow at doing repairs
Hello Glen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerhub.complaints@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - JO
4/5
TrustpilotI love where I live
I love where I live, I’ve had no issues.. but I do feel that the rent went up to high last year, and I’m a bit worried how much it will increase this year
5/5
TrustpilotFriendly, helpful and courteous
Their staff are really friendly and courteous. They are really helpful and happy to help you where they can brilliant housing association can’t fault them. Once offered the property the sign up process is quite easy and straight forward.
Good Afternoon,Thank you very much for leaving such a positive review.Many thank - JW
5/5
TrustpilotRegan Spence
Regan Spence was our lettings manager and she was extremely kind and helpful. She answered any queries we had and really made us feel comfortable. We are extremely happy.
5/5
TrustpilotAfter I was offered my flat
After I was offered my flat, I was a little nervous regarding how smoothly things would go, but i was pleasantly surprised, everything from the paper work to the viewing and signing for the flat went fantastic, and all of this was helped by the very friendly staff. I am extremely happy with my new flat and the condition of the flat was spot on. thank you for helping to make my transition easy and stress free.
5/5
TrustpilotAlways helpful and polite
Hi Mr Brown, thank you for taking the time to leave us a review! Our team appreciates your feedback. Kind regards - MG
1/5
TrustpilotDon't no why people talking when places…
Don't no why people talking when places and people are bad they property's are disgusting bet u places and people are writing good comments when it's full of it sort ur property's out just convincing people to rent property's when they all in bad state wouldn't dare apply for another property from uses dirty disgusting people charm don't work with me I'll say it how it is if people do move in your gonna get a lot of problems with no doubt
5/5
TrustpilotCustomer service
Have been in contact with your repairs department and delighted with the help i have received. Have been with places for people many years and have always found your assistance first class.
5/5
TrustpilotPrompt repair
Prompt repair, pleasant operative.
Hi Patrick, we’re grateful that you took the time to leave us a positive review. Thanks a lot! - MG
5/5
TrustpilotSo quick! I'm very thankful
I report a repair at 11.51 (my shower wasn't giving any hot water) at 1400 my shower was fixed! Craig Williams very efficient! Thank you so much!
Good afternoon Tracey, thank you for sharing your experience with us. It’s brilliant to hear of the service you received. I will pass your compliments onto Craig! Kind regards - MG
1/5
TrustpilotWORST LANDLORD I HAVE EVER RENTED FROM!!! AVOID IF YOU CAN!!!!
This company are an absolute joke!!! I live in a communal block for over 55s. Last year I was found to have a leak from one of my central heating pipes in my lounge, which was made known to me by my downstairs neighbour. It took them 3 weeks to carry out the repair during which time I could not have my lounge radiator on as it made the leak worse due to pipes expanding when hot. The leak totally ruined my lounge cream carpet as the water leaking from the pipes was black, meaning I had to purchase a new carpet. When the finally came to do the repair, the casing covering the heating pipes, was left hanging loose instead of them revealing it. Recently, I reported a damp patch on my kitchen ceiling, when I was told that, as the leak was coming from the above flat, it had to be the tenant above who reported the leak!!!!! And also, I now have a RAT problem!!!! When I reported this, I was told, "Its not our problem, and you will have to get a pest control company in to deal with it". I have a chronic health condition which affects my muscles and joints, this being the reason I moved here. I feel like I have been treated like an inconvenience, rather than a full rent paying customer. Does anyone have any advice with regards to My RAT problem????
1/5
TrustpilotI got made to put a star or i couldn't…
I got made to put a star or i couldn't write a review places for people where do i start there rude disgusting people who don't care about us who pay there wage 21yrs I've been here endless times ive rang to be spoken to like an clown off an clown in a call centre they have never seen a trades person there shocking my ceiling collasped 6 weeks to come and even inspect it the 7 months later to fix it which it collasped again but its an whole new thing if you owe them money im so glad im leaving this hell hole in 2 weeks I'd rather be homeless than ever rent from these creatures ever again.
1/5
TrustpilotA star is still too much for this…
A star is still too much for this company.This company lies and cheats blatantly one in the face. They have a motto - generate money. No matter how and at what cost.The houses are a disaster. The renovation status is before the second world war, including pathogenic toxic black mold.In the apartment, the floor is full of holes, because the roof is leaking. Sarcastic, this can certainly be described as a natural shower.Bathrooms are without a shower or shower attachment. The water tap is outdated and does not work. The bathtub is rusted. Water pipes are outdated and are mounted on plaster.It is the same with electric cables. Outdated cables and defective connections. I am lucky. I have a fire detector! (Ironic off)The apartment doors are from the 60s and full of holes. A bit of filler and already this company thinks that is aesthetic.Actually, you can only do one thing, demolish the houses and build new ones to EU standards. With insulation and water protection and neat plaster on the walls.I do not need to mention that repairs are not performed and sometimes you wait years to be noticed.You live there as a family with children in these circumstances? Do you pay money for this? Please, don't do it. This is an unsocial and deceptive company.Boycott this company.This company should be held accountable by the government.
5/5
TrustpilotWhen I spoke to someone about my…
When I spoke to someone about my arrears they was very understanding and I was able to set up a plan to pay my rent plus extra to pay off arrears
5/5
TrustpilotGreat Experience From First Time Buyers
We have had absolutely great service so far from Places to People, in particular our contact called Becci. She has been wonderful and has quickly chased up any issues we have had.
1/5
TrustpilotPlaces for people start making a stand ppl to get this sorted
Places for people I read reiveiws on them my draughter has a flat with them those that are frustrated Google search omnibus that cover housing associations and get them involved all of yous also BBC wat ch dog some one write or email them. Also council and any councilors for your area make them aware as the more of yous that do this it's the on ly way these people or company will get a move on and have rocket up bums the flats daughter is living in in need or revamps wi does doors rotton and not good like alot of yous so let's all get on same page and start acting send emails letters to all the above ppl to get this sorted
1/5
TrustpilotBeen a tenant since 2009
Been a tenant since 2009. These guys are just so unprofessional and phone you every year talking sh** about electrical surveys. They carry out bodge repairs which they take a few times to get right and don't invest in their properties. They wont give you a time for a repair and expect you to take a full days a/l and then they cancel. They can send dodgy characters around who think its ok to take a p*** in the back of their own vans in a bucket. Tip: Don't book repairs for a Monday as they will often cancel at short notice :(
1/5
TrustpilotRubbish staff
Rubbish staff only a select few are worth anything. The gym itself is actually very good and the only reason I would attend the gym. I am a frequesnt gym goer and even after managers telling staff that my membership is ok still asking me for payment.
Hi Tooey, thank you for your feedback. Please email through your membership details and which gym you are referring to and I will pass your feedback to our Places Leisure colleagues. Please email details to getinvolved@placesforpeople.co.uk
1/5
TrustpilotShambolic in more ways than 1
Shambolic in more ways than 1, actually, more ways than 50 !!!!I thought living under the city council was bad but boy was I wrong !!!!No reply needed thanks, no excuse for your incompetence!!As you were !!
Good Morning,We are sorry to read this complaint. If you would like to take this further please email us on customerfocusteam@placesforpeople.co.uk with the details of your complaint and they will investigate this for you.Many thanks - JW
5/5
TrustpilotI went to visit a flat and the lady who…
I went to visit a flat and the lady who showed me the flat is called Jessica woodcock and she was very helpful in showing me around and she was very nice person you could ever speak to and I recommend places for people to others
Thanks Mr Charnock, I'll be sure to pass on your comments to Jessica ;o)KL, Customer FocusPlaces for People
1/5
TrustpilotStay away from this housing company.
Stay away from this housing company.My mother recently passed away suddenly and the customer service received was disgusting unprofessional.All they were bothered about was getting there 4 weeks rent as notice.For years my mother was telling me how bad they were but after witnessing it myself I can’t believe how bad they are .Repairs we bodged up Took ages to attendLift always brokenStairs were stinking of urine Empty drug bags Empty alcohol bottlesSo bad with the lift out of order my mother who passed away had to be carried down through this squaller.Wouldn’t even given 1 star on here but wouldn’t let me continue with review unless I did!!!😡😡😡😡😡😡😡
1/5
TrustpilotAVOID!!!!
I was hoping to move out of a places for people property to another property with places for people. I went to view a house and before I even had chance to view the property, places for people had by that time already ended my tenancy, contacted my gas and electricity supplier to have my supply cut off even though I didn't agree to have the property I viewed. They went behind my back, accessed my personal information and jumped the band wagon leaving me in absolute distress. I suffer severe depression and having to cope with something like this has honestly made me feel like I'm worth nothing and also feel my privacy has been invaded I also had people turn up at my house viewing it while I still lived here and now I don't even feel safe living here with regards to how many people now know who lives at this property. My house isn't a home anymore. I don't even feel like I'm in control of anything anymore. I feel extremely violated and abused by places for people.
1/5
TrustpilotHaven’t found a home
I’ve been living in a 2 bedroom flat for the 13 years and 11 months with places for people, I’ve been asking for a 3 bedroom house since I had my son who is now 11 years old and I already have a 17 year old daughter they put me on a waiting list until they got rid of that system and now you apply for houses online. They told me to do a house swap but no one wants a tiny flat with 1 double room and 1 single. I’ve been told many times that it’s unacceptable for siblings of different sex to be sharing a room especially at their age, thankfully I noticed there was a 3 bedroom house right in my area I applied for it quickly however I’ve gotten no response and I asked them about it and they told me first come first serve however that house has been on the website for some days now and if someone has gotten it why hasn’t it been taken down? I’m so fraustrated because the house is literally one minute away from me and it’s not like I can’t afford it I just want to move into it so that my children can get their own room. This company makes everything so difficult and hell for people and families.
1/5
TrustpilotGestapo run, absolute disgrace
A terrible terrible social enterprise, there to assist but run it like the Gestapo. They do as they please break all rules and legislation, my client was treated terribly! Was promised the world and given nothing, was left with facial rashes from the mould but told to live with it, signed an asbestos agreement for the ceiling, it was all crumbling a way ( a real health hazard)but refused to deal with it. Only use if you have nowhere to go its slightly better than the street as your warmer but company is a disgrace and should be shut down.
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