Places for People Edinburgh reviews

★★★★★ 1/5

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The worst housing association ever

The worst housing association ever, lack of repairs roof has leaked for years.Customer service non existent!

Lhiresha · 19 April 2024

★★★★★ 5/5

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Regan Spence Lettings

I am extremely happy with my experience with Regan as she was so friendly and helpful when my son was moving into his first place. Every worry we had she went out of her way to make us as a family feel at ease. She supported us the whole way through and continued to check in on him even after he had moved in. She was very informative and no question was too much bother as she always tried to be as helpful as she could and gave us great tips which went a long way. I have a great first impression and could not thank her enough for everything.

PatTi · 10 November 2020

★★★★★ 5/5

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Regardless of this current epidemic I…

Regardless of this current epidemic I was able to be re housed. People for places are a great housing association to be a tenant of. The transition was really straight forward whilst respecting government guidelines. The fact we had to do an individual viewing certainly was not a show stopper. The ladies who dealt with me were brilliant. Happy with the portal which is easy to use. Been happy with odd repairs that have been carried out and time allocated to carry them out. On the the hole I am one happy tenant. R.Glover

Rachael · 9 November 2020

★★★★★ 1/5

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I recently had a conversation with the…

I recently had a conversation with the lift engineer at Bewick crt in Newcastle about his lack of pride over smashing peoples personal property as he was drilling for no other purpose than to annoy and harass as he knows I suffer with mental health as we're all the other workmen he also knows that other tenants on that floor also suffer with mental health issues. Because I confronted about his childish behavior he and his colleague decided to follow me out of the building to assault me this was witnessed by a fellow Tennant and also a support worker as I sat on the ground to make sense of it all the workmen found me and as they both walked past I heard one say there it is get him but the support worker past just in time. I also suffer with chronic emphasema and chronic copd Ive been really ill since all this hassle and I'm scared to leave my home in fear of more attacks.... This is places for people Bewick crt princess sq Newcastle we also have suspected covid 19 possibly due to workmen who travel from Leeds and other Yorkshire towns and citys which are on a lockdown and asylum seekers....

Neil · 28 October 2020

★★★★★ 2/5

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Improve it's attitude and customer…

Improve it's attitude and customer services.

Mr · 9 October 2024

★★★★★ 1/5

Trustpilot

UPDATED - Shambolic Maintenance

UPDATED It has taken us over 18 months to get Places for People to attend to a leaky garage roof. And it's still not resolved. So much time wasting from Places for People, getting approval to replace a condemned roof took nearly a year alone, then more months in securing a contractor to do the work, then us being informed the works will take a month, only for the works to take 2 months. And only having recently been informed the works are complete, the roof has missing parts, damage internally, and more holes than it originally had! This is an absolute disgrace and I seriously WARN anyone from using this housing association providers as they will only disappoint and cause further distress when it comes to maintenance issues. ORIGINAL REVIEWThis company is awful when it comes to maintenance and upkeep of the properties. They sub-contract the majority of the works on the super cheap and with very poor contractors. They do very poor job of the work that they do do, it is never a proper job and majority of the time you have to continue to chase them up to get the works done to a bare minimum satisfactory level. When workmen do come out, they often take some photos and measurement, tell you they will get back in contact and then you hear nothing for a very long time. You continually have to chase them up for updates, and they often never give accurate times and dates for when the works do go ahead. And often the works get cancelled and you are not informed of this. For example one of their properties all the lights gone in the utility room, this was mid June it was reported. Someone came out, counted the lights, then left. Having chased this up i have just been informed that the works will go ahead at the end of August...it should not take 2 and a half months to fix some lights. And they will refuse that you do the lights yourself or hire in a local contractor instead of their 'approved contractor'.Just awful awful maintenance department. Be warned!

Private · 27 October 2020

★★★★★ 5/5

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Emma Mather was one of the most polite

Emma Mather was one of the most polite, professional and helpful person I’ve dealt with over the phone.Jacky the lettings Officer was brilliant too. Extremely helpful and gave me all the info I needed.

Mr · 11 March 2020

★★★★★ 1/5

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Useless on anti social behaviour

Have reported anti social behaviour from next door neighbours for months We've kept diary sheets crime numbers police visits and places for people.have done nothing except lie to us and other tenants they tell one person one thing and lie to the other They've contacted nuisance neighbour and then told one one tenant they feel sorry for her even though there is drug use police raids cannabis stinking ours and others houses out what a joke They dont want to deal with bad tenants and try and wear you.down so you give up complaining As long as they get the rent they couldn't give a s****!!

Mark · 11 October 2020

★★★★★ 1/5

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I'm writing on behalf of my in-laws

I'm writing on behalf of my in-laws. The service they have had since moving into there home has been diabolical. They were told to prop up a fence that had been damaged by a storm, (there in there 70's) not seen anyone for it to be fixed. They have requested several visits and even before Covid19 struck, no one has been around. I really don't understand what they are paying for.There new next neighbours have no fence as it's rotten away and last night they caught someone in there garden looking at stuff. Now having to use someone private to make there home and my in-laws secure from any more unwanted visitors. I have to say it's a total disgrace what you have done over the years for them!!

MJ · 10 October 2020

★★★★★ 5/5

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Dawn you have helped more than than you will ever know

Spoke to a lovely lady today, so helpful and understanding. Dawn you have given me a boost today knowing there is help ,thanks a million . Xx

Sara · 31 July 2023

★★★★★ 1/5

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Been with them 22 years do not recommend

Been with them 22 years , next to useless , over these years I’ve seen properties needing urgent attention such as updated kitchens bathrooms boilers etc... and the don’t do them until u give up and move out , they do the least work possible between tenants so if ur going to sign up what u see is Literally what you will get forever more. They also add on additional services charges that seem to go up annually but you don’t get the service from them. Work men come to do jobs stressed out in your home bring their stress to the job , usually stressed from working for them! Jobs don’t Always get done . I really would avoid them at all cost to be honest , customer services are not friendly either neither are the housing officers do your self a favour an find a better landlord. They are known for having a bad name!

Caroline · 24 September 2020

★★★★★ 5/5

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Jess gazey 1015651 brilliant service…

Jess gazey 1015651 brilliant service smashing job 5 out of 5

Danielle · 10 September 2025

★★★★★ 5/5

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Excellent Service

This score was a no brainer. First class professional service.Regan genuinely made me feel like every question I asked wasn’t to much trouble, alongside her knowledge which in my opinion is a nice surprise and second to none. Definitely a lady that will be flying exceptional further given the chance. Even on a busy day she will still return your call and answer any queries. Thank you for being so genuine and treating me like a person and not a number.

Nichola · 11 September 2020

★★★★★ 1/5

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Ive been with PFP 11 years

Ive been with PFP 11 years, I got the house through the B with Us, I know numerous families in other housing association's connected to BwithUs and they have an excellent repair service, even have upgrades after a set amount of years like bathrooms and kitchens, When i asked for new kitchen cupboards because the ones i had were old rotting and hanging off, all they did was turn the doors the opposite way around, so they could fix the hinges to something other than the side with rotting wood..I have repairs ive waited years to be done regardless of MPs and Ombudsman getting involved, the company is still reluctant to spend any money on repairing things as they should...I wish i knew how bad they were years ago before i agreed to them being my landlords..

Wendii · 28 August 2020

★★★★★ 1/5

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I have been with PFP from when they…

I have been with PFP from when they took over from north British housing I fill they should go back to the old name as PFP means nothing they don’t help and treat older people like dogs muck !! We have had so much trouble with our neighbours over a good few years to find they don’t want older people like as we are disabled pensioners & in our 70s .we should not live in our house but in a home and they are going to make our lives hell.we told PFP we were told it just words and things like making dogs bark driving big vans on the pavement at us being head butted & now camaras put to spy on us I was also reported to the D.V.L.A by our neighbours by saying I should not drive as I was having fits and blackouts that’s what people do here and PFP If you don’t like it just move out and go private as it’s your fault !.We were told I swore whilst on lockdown that I swore at one of there office staff who kept asking me to come off being phoned by them 3 or more times about welfare issues because I told him I wanted to stay on the welfare calls because he kept on I then told him to stop the calls as I did not like the way he was telling me what to do and what he was saying so I put the phone down .I received a letter by someone else from PFP saying I swore at him by mumbling it also said in the letter said my tenancy was at risk or could be broken this was because I put the phone down on the way people at PFP talk to you ! This is only a few things that as happens to me so be aware of PFP !!!

Maureen · 26 August 2020

★★★★★ 2/5

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We eventually managed to go and view…

We eventually managed to go and view this first floor flat at Newbiggin Way Macclesfield for my mother due to her ability not to deal with stairs in her home anymore.The company lead us to the view that it rented out good property.The flat was an absolute disgrace, which needed a total refurbishment.Considering all the mither sorting out the issue to get a visit, we where totally misled by this company's views on a nice home, and will not bother to view their properties again.

Steve · 26 August 2020

★★★★★ 1/5

Trustpilot

Places for people ltd

Dont even deserve one star. Places for people. Absolutely disgusting , disgraceful cow boy of a company. Massive maintenance charges especially on free hold properties on there estates. Level of maintenance is very poor and management could not give a toss. After years of complain they still do nothing. Basically its a racketeering organisation. As a free holder I have no legal recourse so am under constant threat of my house being repossessed by them if I don't pay the maintenance fee. I have even written them said I cant afford to pay and there fees will push my family out on the streets and explained I have a disabled child but they just ignored my complain and continued to charge extortionate fee which rises evey year.This is a typical example of a big company using the law to fleece the poor. No ethics or morals at all. If yiu affected by there charges even if your paying rent (the maintenance fee will be hidden in your rent) please look up Hornets home owners association and see the millions of people effected by this disgusting company and companies like it.

Branislava · 24 August 2020

★★★★★ 4/5

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Tough and smooth.

Tough and smooth.. Good landlord, honest . People.The other tenants , are some of these on drugs , some make fun of me of me a lot .. Had To use complaints line few times .

James · 30 October 2024

★★★★★ 5/5

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Victoria and her team have been…

Victoria and her team have been absolutely amazing. Made the whole process really easy and we now have homes for clients for Christmas. You can't get much better than that. Fantastic

Jo · 27 November 2020

★★★★★ 1/5

Trustpilot

You should have more respect!!

The managers do not care about their staff that they have working for them. The employees are treated truest badly and this is not acceptable for anyone to be treated with no respect. They do not have job satisfaction where they are currently working and as this current situation is still very current most of the staff do not know where they are each day. I think it’s disgraceful how little you respect the petiole dealing with the customers each and every day. You should count yourself as not human for this.

Lou-Lou · 16 August 2020

★★★★★ 1/5

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Behind on rent due to current world situation

Absolute cowboy of a housing association... do not care of tenants current circumstances... and the fact is the worlds in financial crisis ... they say rent is priority .. So is every other household bill, I’m sure the government has told them they can’t send court letters out or evict at the moment .... anyways keep away from renting off them they don’t care about tenants, can’t wait for the letters to come will be going straight to the papers

Aimee · 14 August 2020

★★★★★ 1/5

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One word useless

One word useless. Quick with taking the rent but getting a repair done is just a complete different matter. Customer focus team haven't replied to my emails even though the complaint went to housing ombudsman. Absolute joke

· 1 August 2022

★★★★★ 1/5

Trustpilot

On moving in boiler leaked and ruined…

On moving in boiler leaked and ruined the new carpets and Christmas lights and decorations ruined also. It took five days to fix and super heated water was wasted incurring further costs. Now water tepid..It took residents to find and fix leaks both boiler and kitchen. No info given on how to use antiquated heating which would have helped. The leak put a neighbours health at risk and flooded his electric supply.No follow up has been received to date.

Andrew · 9 November 2020

★★★★★ 1/5

Trustpilot

What a sham of a company...

What a sham of a company left us for 11 years with a water storage tank in the loft which kept breaking and causing us to flood several times wrecking decor and carpets. They finally sorted it in the 12th year being here and have now left us with a dripping pipe under bathroom sink that we cant report as due to covid it's not classed as an emergency repair even though we have to leave a towel down daily. They should be ashamed if themselves for how they treat their paying customers.

Doreen · 28 July 2020