Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Slightly p*ssed off

Our boiler broke on the 7th June and we discovered there was a leak in the pipes, due to this places for people came out to do an asbestos inspection as they had to pull up the floorboards to get to the leak, the man who came was lovely and informed us the result is usually relatively quick to come through. Despite this, weeks later we are ringing derwent living every 2/3 days as we still havent heard anything then to be informed that they have the result but will not tell derwent what the result is.. expecting us to live even longer without a boiler, with a 2 year old child. This means no hot water and no heating. As said earlier the person who came out was lovely but I am really not happy with the company as there has been no communication at all, and we have had to call to not even get an answer back about when further work is being done or even the result of the check itself

Ashlee · 24 June 2021

★★★★★ 5/5

Trustpilot

leaking under floor in bedroom

this company is always helpful with any problems i have

Mrs · 18 September 2024

★★★★★ 5/5

Trustpilot

Very perlite cleaned up after himself…

Very perlite cleaned up after himself good job thank you

Sharon · 18 September 2024

★★★★★ 5/5

Trustpilot

Service sector

Immediacy in dealing with needed repair and friendly professional service

Paul · 18 September 2024

★★★★★ 5/5

Trustpilot

Quick repairs

Always gives a date then repair will be done.The man who came to my broken radiator was lovely and friendly he explained why it wasn't working and arranged a date straight away when can come and install new radiator 23rd October

Patricia · 2 October 2024

★★★★★ 5/5

Trustpilot

We recently had a new bath fitted the…

We recently had a new bath fitted the guy who did it was amazing very professional The quality of workmanship is extremely high.His work manner very polite and curtious and he took all the rubbish away and left our property clean

Melanie · 1 October 2024

★★★★★ 1/5

Trustpilot

Liars bullies disgusting

I will be here all day literallyAVOID PFP AT ALL COSTSLIARSBULLYSJUDGEMENTAL DISGUSTING SO CALLED PROFESSIONAL PEOPLE..lucky enough for me I have managed to leave this disgusting housing association but not without a fight and since leaving my health mentally physically everything is so much better healthier and lighter I will need soooo much space to write everything and all I really want to say is if u want to risk or gamble with pfp good luck u will need it vile disgusting company..places for people housing association are a absolute disgusting disgrace

Faye · 14 May 2021

★★★★★ 1/5

Trustpilot

Policy more important than a mother's life.

Care more about there outdated policy than mental health. No point me going into detail on here as they won't do anything. They really do not care. AVOID if you can and go with a different housing association.

Rowena · 18 October 2022

★★★★★ 3/5

Trustpilot

giving 3

giving 3, as based on 2 incidents. First the positive - Boiler broke (around 4pm) down so called them. The engineer arrived at 9.30pm (they had asked me if a late evening up to 10pm would be ok, I said yes). He couldn't repair it and said would need to be completely replaced. about 11am next day (it was my day off work), got call to ask when suitable to come to the fitting, i joked 'now?, and engineer said he'd be there within an hour. Can not fault this experience at all.Now the negative - had to call out as bathroom sink was coming off the wall (sink on a plasterboard wall, good idea right?). Guy turned up, asked if i had been sitting on it (as if right!). He had to go to a shop to get knew sink and replace (with pedestal). When he came back, he was just moaning all the time how flats like mine (1 bedroom) are too big for one person, that all 1 bedroom flats should be split into 2 bedsits. Why should 1 person have a whole 1 bedroom flat to themselves. moaning he has to rent private. people in 1 bedrooms should convert front room into a bedroom and give to authorities to rent out. Other than this guy, I've found P4P friendly, helpful and a lot better than all private landlords I've rented from in the past.

Mark · 21 April 2021

★★★★★ 5/5

Trustpilot

Sarah Smith was the friendliest boss I…

Sarah Smith was the friendliest boss I ever had . I didn't have to use adultwork in months !

Dan · 2 February 2023

★★★★★ 5/5

Trustpilot

Fantastic!

Charlotte from places for people has been fantastic! She’s made the whole process so easy and been super friendly and down to earth throughout. It’s so nice to have someone reciprocate your excitement when buying your first property!

Dixie · 7 November 2024

★★★★★ 5/5

Trustpilot

Lauren Robinson

Great service, great, consistent communication. Special mention to Lauren Robinson who helped me navigate several hurdles I didn’t understand. E-signing is also very efficient and useful. Happy with my new home!

Elina · 24 June 2021

★★★★★ 5/5

Trustpilot

Feel Safe

Trusted, reliable landlord, should be appreciated as it’s rare to find one. Feel safe with them which is a big thing for us. Grateful to be a tenant in what I sincerely hope is our now forever home. Lauren

LG · 21 October 2024

★★★★★ 5/5

Trustpilot

So kind fantastic never felt more happy…

So kind fantastic never felt more happy and secure

Michele · 19 September 2024

★★★★★ 1/5

Trustpilot

Dreadful company

Face don't fit then you aren't listened to.Been treated badly by certain members of staff to the point they have made reports with false information to other people.Absolutely joke of a company.

Kerrie · 1 May 2023

★★★★★ 5/5

Trustpilot

5 stars are not enough.

I just could not believe that a landlords team of excellent staff would bother to phone their tenants just to check that they were ok and did they need any help at all for whatever reason, she had me in tears she was that kind.A big thank you to you all.

Vivien · 30 May 2020

★★★★★ 1/5

Trustpilot

Criminal Organisation

I won't go into too many details as I've exhausted myself mentally over the past few years dealing with this but to sum up, Places for people are treacherous scumbags. I am a vulnerable young person and they repeatedly took advantage of me, threatened me and pressured me. I went through all the complaints procedures and at every turn was made out to be a liar and all my issues downplayed. In their welcome pack they outline their own definition of abuse towards vulnerable adults and whilst myself and many people close to me witnessed said abuse the complaints department and pretty much anyone else involved Including the "independent Investigators" could not fathom that what I'd recived was abuse and was instead pleaded to me as "Miscommunication" Typical professional bullies that couldn't give a toss about clients once the money is in payment. "Support workers" or whatever title they give themselves these days are so disconnected from how actual clients live it's impossible for them to help. "Yeah I haven't eaten in a week but please do come round and remind me that I have outstanding council tax whilst telling me all about your lovely holiday to Cancun on your many many annual leaves" Something needs to change within Places for people as I belive they have lost complete focus on what they're here to do in the first place. Support your clients and stop using bloody covid as an excuse for a lazy work ethic.

Andrew · 15 March 2021

★★★★★ 1/5

Trustpilot

Clients are just paycheques.

I live in a community flat provided by Places for People/Living+ and not going to lie, the flat is absolutely atrocious. The back garden was covered in glass and rubbish from the workmen, for me to get a complaint from the council for the bin being too full from the rubbish they didn’t bother to clear. The kitchen sink pipes have snapped and there’s now black mould, the repair team just told me to do my dishes and whatnot in the bathroom because it’s not an emergency repair because I still have gas/electric. But when I threaten to take legal action and go to citizens advice, they're sincerely apologetic and start an investigation when it should’ve just been fixed in the first place. Not only that, the breakdown coverage of the flat itself is £144/week. Half of that is literally “time spent with support worker”.We are just paycheques to them, they don’t care about us, the more clients they have, the more money they get. My support worker casually with confidence told me to put a complaint against her in, knowing the complaints department are absolutely useless. There’s one staff member who’s not even classed as a support worker as she only works in the office and she’s done a hell of a lot better of a job than anyone there. They want me to move back into the old communal flats where I’d be paying nearly £300 a week because I’d be in employment and housing benefits don’t cover me. So essentially they want me to quit my job and move back into the place I wanted out of so long. “It’s a sidestep” they said. They honestly don’t know what they’re doing and they need to sort it out because quite frankly the amount of complaints this company receives, I’m surprised it’s even running still because I’m confident enough now there’s enough evidence from people to take legal action and get it shut down or even remodelled to actually help people. Don’t even bother replying with “please contact us” because theres already an investigation into all of this.

Kyle · 14 March 2021

★★★★★ 4/5

Trustpilot

I have just applied with these and had…

I have just applied with these and had no problems I am disabled and landlord of 5 yr is selling up in 6 weeks so am hoping this company helps and cares for people who need

Zoey · 13 December 2022

★★★★★ 1/5

Trustpilot

parasites of people,useless housing…

parasites of people,useless housing association, wish they disappeared

Maggie · 28 September 2024

★★★★★ 5/5

Trustpilot

Was a very nice lady and told me…

Was a very nice lady and told me everything that I need to know and the rules of the property. And shown me where the washer and stuff is

Courtney · 19 July 2023

★★★★★ 4/5

Trustpilot

We were really happy with our new home…

We were really happy with our new home until just before Christmas we had a leak through the vent in the kitchen ceiling, nobody could come out to stop the leak until January and by then every where was wet in the ceiling, so wet that the ceiling in the living room came down above our table and chairs we were lucky not to be sitting there. Hopefully this will be fixed in march. We would love to have hot water in the kitchen by march as well.

Mrs · 18 February 2021

★★★★★ 1/5

Trustpilot

This company are as BAD as there…

This company are as BAD as there associate companies RMG and Places Management Group of incompetent companies run for one end to make money and not do the work that they are supposed to do.ONE STAR IS TO MUCH FOR THIS LOT

Mr · 15 March 2022

★★★★★ 5/5

Trustpilot

good serves

I got a flat from them on the first of February and it was in good condition and clean.The customer service is fast and excellent.I asked for a boiler repair and the engineer came the next morning and waited for half an hour in front of the flat.

Ali · 12 February 2021