Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst people I've ever had uncaring and greedyto deal with
Worst people I've ever had to deal with
Aaron · 24 November 2024
Agent replied · 27 December 2024
Hello Aaron,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, Z.R
★★★★★ 5/5
TrustpilotLoraine was such am amazing help!
Loraine was such am amazing help!! She really gave me the most amazing advice and really saved my life!! I would recommend places for people to anyone !! Thankyou so so much Chloe x
Chloe · 25 June 2021
★★★★★ 5/5
TrustpilotAmazing service from places for people
Amazing service from places for people. Just got my first flat with them and I was nicely surprised by the speed of the service /rent the flat, by their customer service, communication, response, and also every time I made a phone call someone was able to help me and being friendly. I totally recommend them.
Alexandra · 22 February 2020
Agent replied · 11 June 2024
We're glad to hear it, Alexandra. We are happy to help. Thanks KL, Customer Focus
★★★★★ 4/5
TrustpilotThe waiting time sometimes is too long
The waiting time sometimes is too long But people are kind
Mr · 1 October 2024
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 2/5
TrustpilotRepairs take to long to be done …
Repairs take to long to be done nobody listen to you
CHRISTINE · 1 October 2024
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 5/5
TrustpilotPlaces for People Welfare Support Team
The Welfare support team ( Dawn) rang me. She was amazingly supportive, explained support options clearly and concisely and followed up with email straight after.
Celene · 9 January 2024
Agent replied · 11 June 2024
Good morning Celene, thank you for your positive feedback! I will be sure to pass this back to their team. Kind regards, MG.
★★★★★ 4/5
TrustpilotMoving house
Very helpful when we applied for a house. Good communication..only issue I have is trying to get permission for any alterations ie online form does not work and it takes a long time to have a paper copy sent out..
Mrs · 13 November 2024
★★★★★ 1/5
TrustpilotBeen living above a drugs den flat for…
Been living above a drugs den flat for 4 years.Police have found drugs there.Anti social behaviour.No main door security.Lack of sleep .Dirty drug nredles left in our block and they still do nothing but let the occupiers s of this flat stay there..All they want is there rent.Housing association ombudsman is the next call
Jonathan · 19 April 2020
Agent replied · 11 June 2024
Hi Jonathon, Can you please email us with your address and more details so we can look into this for you? customerfocusteam@placesforpeople.co.ukThanks KL, Customer Focus PfP
★★★★★ 5/5
TrustpilotLia Matson you are awesome.
Big round of applause for Lia Matson who helped me with my housing process. She is an absolute legend 👏 and deserves to be even on a higher position. I'll be happy to work with her again. Smooth and easy experience.Thanks again.
Kevin · 4 August 2022
Agent replied · 11 June 2024
Hello,Thank you so much for leaving such a positive review. We will be sure to pass this onto Lia. Good Luck with everything for the future. Many thanks - JW
★★★★★ 5/5
TrustpilotThe property was worked on to a very…
The property was worked on to a very safe standard. Having my contract and signing tenancy was nice and seamless.
Peace · 17 April 2024
Agent replied · 11 June 2024
Hi Peace, thank you for taking the time to leave positive feedback, we are happy to hear this. Best wishes to you in your new home! King regards - MG
★★★★★ 3/5
TrustpilotRepairs defect
Repairs defect - job not done appropriately.
Ms · 23 November 2024
Agent replied · 27 December 2024
Hello Ms Robinson,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank youJanet
★★★★★ 4/5
TrustpilotGood service but were very slow on our…can do better
Good service but were very slow on our fence repair also we feel forgotten with our neighbours on the state of our windows doors and exterior decorating Cost of rental is fair and the new online service provided is also good
Michael · 22 October 2024
★★★★★ 5/5
Trustpilotcommunication was excellent
From start to finish communication was amazing. I dealt with a lovely woman called Loraine from the beginning and then Katy helped with the finishing off process with paperwork. What lovely people you have working for your company their a credit to your name! Thankyou for all your help and support along the way.
Amber · 21 February 2020
Agent replied · 11 June 2024
Great feedback - thanks Amber. We will be sure to let Lorraine and Katy know your about your kind comments.Thanks KL, Customer Focus
★★★★★ 5/5
TrustpilotLeaking sink
The guy was lovely fixed straight away with a new part
Bernadette · 18 September 2024
Agent replied · 23 October 2024
Good morning, thank you for taking the time to leave us a positive review. Your feedback means a lot to our team. Kind regards :) - MG
★★★★★ 2/5
TrustpilotThe men dont turn up to do the jobs
Get there staff to appear when they are supposed to
Anne · 2 October 2024
Agent replied · 23 November 2024
Hello Ms Hutchinson, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. Could you please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
★★★★★ 1/5
FacebookThe build quality is atrocious, you will 100% up with major issues either structural or with the electrical / plumbing (or all of the above if you're particularly unlucky) and the worst bit is the customer service to get snags rectified. Nearly three years down the line we've barely got 15% of our snagging list fixed. Absolute joke, avoid at all costs.
Alex · 16 August 2023
★★★★★ 5/5
TrustpilotDamien Parkins from Chiltern completed…
Damien Parkins from Chiltern completed an emergency repair of the downstairs toilet and kitchen properly. This was after months of leakage in the downstairs toilet.
Marceline · 17 December 2023
Agent replied · 11 June 2024
Hi Marceline, thank you for leaving such positive feedback about your repair. I will be sure to pass this back to Damien! Kind regards - MG
★★★★★ 5/5
TrustpilotExcellent service
I was immediately reassured once I noticed Tom Barraclough was the same PFP representative that facilitated my first tenancy a few years ago, because I was assured of the same attentive, meticulous and patient assistance.
Stephen · 24 November 2020
★★★★★ 5/5
TrustpilotWe have dealt with Carol Walters…
We have dealt with Carol Walters through the whole transfer process and we have to say she has made the transition so relaxed for the client in question who suffers quite a lot with anxiety.
Mrs · 17 November 2020
★★★★★ 1/5
TrustpilotHuge rent increases
Huge rent increases . Considering this is a housing association, the rents where I am are the same as private rentals.
Ian · 9 March 2024
Agent replied · 11 June 2024
Hi Ian, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 5/5
TrustpilotAlways friendly operators
Always friendly operators, never rushed, 2 month appointment wait surprising.
Susan · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, we really appreciate you sharing your review of our service. Thank you! - MG
★★★★★ 4/5
TrustpilotTaking notice,of what tennents need and…
Taking notice,of what tennents need and finally getting issues done.
Ms · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
★★★★★ 5/5
TrustpilotThe staff are so helpful and kind.
The staff are so helpful and kind.The flat itself is awesome even it’s just one bedroom if I could I would remain there😅. The services that are displayed there is awesome even my little son say he 👍🏽 likes it.
Miss · 24 October 2024
★★★★★ 5/5
TrustpilotReal commitment to positive customer service.
Spent a couple of days at PfP and had my eyes opened to the commitment of staff and managers to tenant involvement, accountability and improvements across the organisation. There may have been one or two problems in the past but I believe things are getting better and will continue to do so. Get involved.
Sandy · 9 October 2019
Agent replied · 11 June 2024
Thank you very much for taking the time to provide your positive feedback Sandy. Warm regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
