Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotService charge is a bloody joke £400 a…
Service charge is a bloody joke £400 a year the state of our grass areas and litter and overgrown bushes it's now nearly may and all they have done is cut the grass once iam going to stop my DD for so called service charge till I see a massive improvement willing to go to court absolute joke
Colin · 28 April 2020
Agent replied · 11 June 2024
Good afternoon Mr Eccles,I have passed your comments on to the Place Manager for your area. In the meantime, please let us know any further details by emailing customerfocusteam@placesforpeople.co.ukThanksKL, Customer Focus PfP
★★★★★ 5/5
TrustpilotThe two ladsthat come to replace my…
The two ladsthat come to replace my boiler in hull there were first class never stopped working from start to finish worked really hard so friendly and polite it was a pleasure to have them in my home thank you Alex miller and Mark robinson
Eileen · 17 December 2018
★★★★★ 5/5
TrustpilotStress free handover and sign up with Regan Spence
My housing officer Regan was absolutely brilliant throughout the whole process. She kept me up to date with progress on the building work and dates and the handover was really smooth. Regan explained everything making the whole process really easy.
Amanda · 16 November 2020
★★★★★ 5/5
TrustpilotFantastic company
Fantastic company, really easy process to find a home, the properties are really nice, well maintained and very affordable. The staff are great, keep you informed of your progress and the online management tool is quick and easy to use, saves time using the phone. I’ve found my forever home. I’d give more than 5 stars if I could.
Ms · 18 November 2019
Agent replied · 11 June 2024
Hi, thank you for taking the time to write a review Ms Vosper. We are pleased that you have found your forever home and are happy with our service. If you would like to get involved with Customer Involvement further please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Francesca from Customer Involvement
★★★★★ 5/5
TrustpilotFantastic
I applied for a property 3 weeks ago, heard back within a couple days and arranged a viewing a took the property that day, the whole process was nice and fast. To the girl in the office organising my application and to the person that took me around the property made it very easy and professional. Would definitely recommend.
Lewis · 11 November 2019
Agent replied · 11 June 2024
Many thanks for your review Lewis - much appreciated. Best wishes, Emma from Customer Involvement
★★★★★ 5/5
TrustpilotFantastic places for people helped me…
Fantastic places for people helped me so much the service is great you have a online account aswell which your in control over you can check how much you owe , chat also to adviser . if you need repair that's also on your account it's never been so easier it's really fantastic and places for people very helpful
Margaret · 5 November 2019
Agent replied · 11 June 2024
Hi Margaret, thanks for the positive feedback. I am glad you like the online account and are happy with our service. Warm wishes, Emma from the Customer Involvement team
★★★★★ 5/5
TrustpilotAll staff are highly professional
All staff are highly professional, compassionate, work to a high quality and in my experience as a tenant with places for people, that I’m in an incredible position to flourish with how this company has truly changed my life, so for that, thank you ❤️
Kirsty · 24 October 2024
★★★★★ 5/5
TrustpilotGood and reliable housing
I have been a tenant for almost 21yearsRepairs are always sorted No problems at all
J · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Kind regards - MG
★★★★★ 1/5
TrustpilotMultiple problems with the property my…
Multiple problems with the property my emails haven’t been read yet about it
Miss · 24 October 2024
Agent replied · 23 November 2024
Hello Miss Clarke,Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, Z.R
★★★★★ 1/5
TrustpilotShit company and never have service if…
Shit company and never have service if they do wait months
Brian · 22 November 2024
Agent replied · 27 December 2024
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotNot a good company to deal with
Not a good company to deal with, slow and full of excuses. Should be investigated & TV program made on how this company is run.
LYNNE · 20 March 2024
Agent replied · 11 June 2024
Hi Lynne, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 5/5
TrustpilotWas very quick to respond how ever…
Was very quick to respond how ever never solved the problem had to phone again next day to get it solved they sent Stuart who knows how to fix the issue very good guy well pleased with Stuart thank you 👍👍🙏🙏
Anthony · 17 December 2024
★★★★★ 4/5
TrustpilotHad a problem with my front door…
Had a problem with my front door reported it and had a fast response.
Rae · 1 October 2024
Agent replied · 23 October 2024
Hi Rae, Thank you so much for your positive feedback, KL
★★★★★ 1/5
TrustpilotInconsiderate bunch of morons
This bunch have had workmen in one of their properties for two weeks - which has been two weeks of hell for the neighbours. Inconsiderate does not cover it! Noise, shouting, singing thinking they are entitled to do what they like and invasion of human rights and private property.
JJ · 3 February 2022
Agent replied · 11 June 2024
Hello,We are sorry to hear this complaint. If you would like to take this further please contact our customer focus team at customerfocusteam@placesforpeople.co.ukMany thanks - JW
★★★★★ 5/5
TrustpilotThe sign up process was made very easy thanks to Regan Spence
The sign up process was made very easy, communication between the relevant departments and myself was excellent.I was advised that Regan Spence would call me and she did so at the agreed time.Regan explained everything in a professional and friendly manner and ensured that I understood the process. A really good experience.
Joanne · 30 July 2021
Agent replied · 11 June 2024
Hello Joanne,Thank you for your kind words. We are very happy to hear that you had a very good experience with us. All the best MS
★★★★★ 1/5
TrustpilotRidiculous service charges for service received
I lived in same house for 26 years, the service charge this year is increasing by 22%! during a cost of living crisis. I though Places for People pride themselves on being affordable. I have sent constant emails as the service charge is ridiculous for the amount of service received. Our estate is in a state of disrepair and full of litter. I never get a satisfactory response I am always fobbed of. The only time they contact me is when my account is in arrears. I have now emailed the recently appointed CEO Greg Reed, lets see where that gets meUpdate:Sent several photographs and emails, not received a single response! Banging my head against a brickwall
Harryamy2468 · 16 March 2022
★★★★★ 1/5
TrustpilotBooked repair
Booked repair, no one turned up. Properties are always in bad condition
None · 24 October 2024
Agent replied · 23 November 2024
Firstly, thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, Thanks, Zak
★★★★★ 5/5
TrustpilotThe work carried out was done with a…
The work carried out was done with a minimum amount of mess and disruption. The joiner and plumber treated my house with respect and were professional and friendly at all times. The work was also carried out on the day and time agreed.
Allan · 7 November 2024
★★★★★ 3/5
TrustpilotNot particularly happy with feedback…
Not particularly happy with feedback about a matter of concern regarding behaviour
Lorraine · 22 October 2024
Agent replied · 23 October 2024
I am sorry to hear about your disactisfaction of service, if you email customerfocus@placesforpeople.co.uk with your name, address and contact number we will investigate this for you.
★★★★★ 5/5
TrustpilotHighly recommended
Thank you so much for making the move to our new home so straight forward. Excellent support and communication all the way. We love our new place. A special thank you to Janet from West Yorkshire office for all her help.
Mrs · 21 February 2020
★★★★★ 2/5
TrustpilotStill Waiting
Sadly some important issues/repairs take too long to be resolved, if ever!
Angela · 21 October 2024
Agent replied · 23 October 2024
Good morning Angela, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, D.L
★★★★★ 5/5
TrustpilotActually nice to get a decent plumber…
Actually nice to get a decent plumber Craig did a great job fixed in a jiffy the last person that came did a shoddy job but Craig soon rectified the problem thanks very much 10/10 x
Emmaadam · 30 May 2023
Agent replied · 11 June 2024
Good morning Emma! Thank you for such loving feedback- we're so pleased. We will make sure this is passed to Craig. Kind regards- EM
★★★★★ 1/5
TrustpilotI am disabled
I am disabled. Left without bathing facilities for a month now. Made a complaint, they closed it without telling me. Stage 2 complaint still awaiting acknowledgement. They will not walk all over me anymore.
MS · 20 July 2023
Agent replied · 11 June 2024
Good morning Ms EmmettThank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
★★★★★ 5/5
TrustpilotGreat service we had a problem with front door the…
Great service we had a problem with the front door within a hour we had someone to fix it and what a pleasant man nothing was to much trouble for him just got on with it soon fixed it thank you .
Eileen · 31 October 2022
Agent replied · 11 June 2024
Good afternoon, thank you for taking the time to leave a positive review. We are glad we could help so quickly and resolve the issues with your front door! - Many thanks HC
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
