Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company, I've had a leak in my bathroom for 12 years now , and these parasites think by plastering the ceiling the problem will go away. We'll the leak will go away quicker than I will , see you in court parasites

Peter · 22 March 2023

★★★★★ 5/5

Trustpilot

Places for People have been most…

Places for People have been most helpful and efficient in assisting me with my transition from my existing property to the new eco friendly property. The only concern I have and unsure about is the connection of energy which still hasn't been resolved prior to the move the move. Apart from that then 5 stars.

Neil · 3 October 2021

★★★★★ 4/5

Trustpilot

Job ongoing not being done until may…

Job ongoing not being done until may 2025. So can't comment on work yet

Linda · 29 November 2024

★★★★★ 3/5

Trustpilot

I went for the viewing and lettings…

I went for the viewing and lettings manager was great. However the bathroom is still not finished, water has been coming through the light fitting, the light will not switch off and the sink is not attached to the wall. The decor needs finishing off neatly and I cant shower as no rail to attach a shower curtain so water splashes everywhere

Miss · 16 November 2019

★★★★★ 5/5

Trustpilot

At 37 weeks pregnant its not been easy…

At 37 weeks pregnant its not been easy getting sorted with my house however Bradley went above and Beyond helping me when everyone else seemed to pass me all to other people he really has been a life saver thankyou

Megs · 7 July 2021

★★★★★ 4/5

Trustpilot

Dealing with PFP operatives

Dealing with PFP operatives. Service is good when applied. But sometimes can be a while before issue resolved.

Anne · 23 September 2024

★★★★★ 4/5

Trustpilot

The workers did well was impressed ut…

The workers did well was impressed ut thought the bathroom was being replaced as its old damaged 1

Sharon · 23 September 2024

★★★★★ 3/5

Trustpilot

Repair service is very poor

Repair service is very poor, it would be good to get updates on when repair will be done.

David · 23 September 2024

★★★★★ 5/5

Trustpilot

Above and beyond expectation!

Service ,care and aftercare has been outstanding from start to finish . Super friendly and approachable staff, communication all the way . Finish on the property is outstanding and they really do think of everything to help you settle .Emma and Arran have been super helpful .Thanks again

Nicola · 22 October 2024

★★★★★ 4/5

Trustpilot

Why are very grateful to be housed by…

Why are very grateful to be housed by yourself but it seems like are estate is forgotten about

Brian · 18 September 2024

★★★★★ 1/5

Trustpilot

Unbelieveably bad

This company beggars belief as to how bad they are!I didn't realise such incompetence still existed in the 21st century.They ring up late in the evening claiming you're in arrears and demand payment over the phone, sounding for all the world like a scammer.This was sorted by going into their offices and speaking to a manager, we were not in arrears at all.Then they cold-called again and asked for personal information for 'data protection’.Why on Earth would you give a cold caller your personal information?"I've told you who I am" they said, well a scammer would say that wouldn't they.This was resolved by telling the caller I would call the office and ask for them.I don't know why they think their behavior is normal.Then they called saying they needed to block both our doors with scaffold to access next doors roof, so, we have no way in or out for the week it’s going to take you to repair next doors roof?“Use a window” we were told!Clearly it would have been against the law to block the doors, but they insisted we would be in breach of our tenancy if we didn’t allow it, that’s their ‘go-to’ threat to gain compliance.Yet another trip to their offices to sort it out!It took them two years to come out to the garden gate to repair the access, my wife’s occupational therapist was helping us with this, she said she had sent 27 emails to the landlord but had no reply, and she had never known anything like it.We had moved out by the time they came to do the work.The worst one was a complaint raised by my wife about the housing officer, they are supposed to call you back within 48hrs but never do, yet following the complaint the same housing officer then managed to call my wife and start making threats about leaving a cardboard box in a bin.I took over at that point as my wife suffers from severe anxiety and had to be seen in hospital following their threats, I complained and went through their lenghtly, multi-stages, complaints procedure, which I'm sure is just there to knock you back and put you off pursuing it.The complaint ended up at the housing ombudsman who found in our favor and severely lambasted the landlord for the way they had been carrying on, that is despite them investigating themselves several times and finding no wrong doing, can’t see the wood for the trees then!We were also awarded compensation by the ombudsman, this was the third time we had been awarded compensation due to their poor conduct.The ombudsman also ordered them to apologise, and they had to do that twice because they couldn’t get it right first time!If their complaint procedure was fit for purpose, they wouldn't have suffered such humiliation at the ombudsman stage, and if they hadn’t been so snotty, a complaint wouldn’t have been raised in the first place.And if they didn’t have to keep paying out compensation for their negligence, they wouldn’t have to put the rent up to cover their losses.Even my wife’s Doctor wrote to them but still they carried on.During the ombudsman stage I did a subject access request and discovered that they had said they are “over and above” us. That didn’t go down well with the ombudsman or me, there is no one at that place who is over or above me that’s for sure.It also showed that one of their internal investigations found that they had not followed correct procedure, despite that, they then wrote to us telling us they had done no wrong as they had followed procedure!They couldn't even get my wife's name right when they wrote to us, despite telling them numerous times, they are just rude and unprofessional.If you are thinking or renting from this place, do yourself a favour, and look elsewhere.Just in case Places for People read this and leave the response they seem to normally leave to poor reviews on here, don’t bother asking me to email or call to discuss it, I’m sick to death of repeating myself and having nothing change. You just carry on unabated.

Mrs · 11 August 2022

★★★★★ 1/5

Trustpilot

Missed appointments and lack of communication

I waited most of the day at home for a repair appointment due to the issue with the window not being opening in the front room, and the appointment is from 8am to 4:30pm.

Jake · 25 April 2025

★★★★★ 1/5

Google

Took keys to my brand new flat today. Couldn’t be more disappointed. Not sure “ new is appropriate” - fixtures and fittings look like recycled material waste from a previous development. After having raised concerns about the quality of finishing multiple times throughout the process I feel full of regret and disappointment. I would avoid this development and I should have trusted my gut.

Chris · 12 December 2023

★★★★★ 5/5

Trustpilot

Hannah Cains introduced me to our new…

Hannah Cains introduced me to our new house yesterday and was so friendly, kind and went beyond to help us out and make sure we had and knew everything we needed to get settled in. Very grateful for the support, Anna

Anna · 12 April 2023

★★★★★ 1/5

Trustpilot

Supposedly supposed to be affordable…

Supposedly supposed to be affordable housing... Last year £3 a week extra... This year... They thought theu could do a double whammy and from april 2023 they decide add £6.50 a week to the rent... Yes £6.50...£26 a month extra.... Robbing ars@#oles

Dave · 2 March 2023

★★★★★ 4/5

Trustpilot

I never really have any issues re…

I never really have any issues re repairs I live in a disabled Bungalow which has made my life sooo much easier,my dustbin housing lost a panel and when I reported the damage it was repaired in no time. All staff Gardeners,Maintenance clerical staff go above and beyond

Kellock · 1 October 2024

★★★★★ 1/5

Trustpilot

The whole block where I live is…

The whole block where I live is infested with vermin, all the tenants have informed places for people. After a token email reply saying I would be contacted I wasn't, they will not listen to people that actually live here with things that could be done to alleviate this problem. On my recent experience this site should allow you to put minus stars on the review. Company said to have over £3billion in assets can't and will not address this problem so I'm left to resorting to have no food in my flat so obviously can't eat here, no sleep whilst waiting for the vermin to jump out somewhere starting to affect my mental health. But I'm still in credit with my rent. So who I wonder is upholding their part, think you will find it's me.

Antony · 25 June 2022

★★★★★ 5/5

Trustpilot

I just think the really are great help…

I just think the really are great help Nicola Martland really is so lovely helped me a lot and nice person couldn’t thank her enough

Pauline · 19 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Seriously a company full of bullies fron director level down. MSP ridiculed PFP as charlatans in a failed takeover. Think twice if your offered a tenancy really poor service

Pablo · 26 January 2024

★★★★★ 5/5

Trustpilot

I have been a customer of places for…

I have been a customer of places for people since 2017 and I must say they are second to none in the housing industry. I highly recommend them to anyone who need somewhere to call home. Whether you want a 1bedroom up to a 4bedroom places for people is the company to help you make your dream come through.

Mrs · 22 February 2020

★★★★★ 2/5

Trustpilot

Only interested in the sale …such poor…

Only interested in the sale …such poor communication when I moved in January 2024…have never dealt with such incompetence This company has got too big for its boots !!!!!!?

Linda · 19 January 2024

★★★★★ 4/5

Trustpilot

Timing

The only down side is that it takes over a month to get a repair done

Shaf · 19 September 2024

★★★★★ 4/5

Trustpilot

Good service.

Quick response, good service by the man sent out to deal with our repair. Good workmanship.

Mr · 18 September 2024

★★★★★ 1/5

Trustpilot

I hope they go under!…

I hope they go under like their energy company the residential side of things is such a scuffy operation. Nothing gets done on time my tenancy renewal was over a month late and they couldn't even get my sons dob right! The sooner I move away from this awful operation the better!

Barney88 · 13 October 2021