Trusted Agent profile · Edinburgh
★★★★★
1,791 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,791 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotHouse
For now, I can't say anything bad about Place for people. Great e-mail and text message contact, all information provided. Thank you for the opportunity to receive a new home 💚
Good morning Beata, thank you for taking the time to leave us such positive feedback, best wishes to you in your new home! :) - MG
4/5
TrustpilotI'm still waiting for the mould in the…
I'm still waiting for the mould in the bathroom and the fan adjustment to be sorted. Reported in June 2023
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
5/5
TrustpilotWell we like the improvement happening…
Well we like the improvement happening at the moment. The company is flexible and also helpful.The staffs are amazing too.
Good afternoon, we’re really grateful for your review and appreciate you taking the time to share your rating with us! Thank you - MG
5/5
TrustpilotExcellent communication.
Excellent communication.Thomas Barraclough was very helpful in all aspects of tenancy procedure
Hi KathleenThank you for taking the time to provide your feedback, and for your 5* review!Kindest regardsJG
1/5
TrustpilotUse never reply back
Use never reply back. I have tried to get in touch with the landlord many times.
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotEasy reporting on line
Never had any problems reporting repairs on line. Workmen always friendly and polite, and repairs done in a timely fashion.
Good morning, we are happy to hear this amazing feedback. Thank you so much for giving us 5 stars! Have a lovely day - MG
2/5
TrustpilotWHEN MY LATE WIFE MOVED HERE IN 1988…
WHEN MY LATE WIFE MOVED HERE IN 1988 IT WAS RUN BETTER.NOW NOT SO MUCH AT ALL.SAD REALLY .
Hello Dave , We’re sincerely sorry to hear this, your negative experiences with us. However, we’re determined to put things right! If you would like to discuss further with what issues you may have, please contact Places For People on the below contact and we are happy to assit you. 01772667002Thanks,Taylor
1/5
TrustpilotUseless company can never get hold of…
Useless company can never get hold of them unless you owe them anything they have a licence to print money charge you want they want and never answer you if you question it, service charge never seen anyone do anything around our place
Hello Mark, Thank you for leaving your feedback, and we’re sorry that you’ve been experiencing some issues. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks- EM
5/5
TrustpilotCarol has been the most…
Carol has been the most understanding,helpful & professional from the start! She is extremely loyal to her role & the company she works for. Must say I’d consider working for places for people if a position in operations became available. Thank you
5/5
TrustpilotUp to now very good service
Up to now very good service, ie reported broken shower repaired the next day . When we moved in we was told the front door will be replaced and we would receive a phone call from Lancashire Double Glazing , that was almost 3 months ago still not heard from them,
5/5
TrustpilotRegan has been and continues to provide…
Regan has been and continues to provide a top class customer service. From the initial phone call to getting the keys was sped up due to my health condition and being homeless, the process was smooth and the property is better than I expected.
5/5
TrustpilotFeedback
We have had two emergency repairs which where both dealt with promptly and efficiently. Workmen were both polite and left the area they were working on tidy and clean. I have no complaints at all and we are very happy in our new home.
5/5
TrustpilotPlaces for people are very kind and…
Places for people are very kind and acommodating and the staff who work for them go above and beyond
Good afternoon, we really appreciate you sharing your review of our service. Thank you and kind regards! :) - MG
1/5
TrustpilotThe place for People a bad property management company
The place for People is the worse property management company I have ever met, they only collect high management fees but do nothing and are not contactable. They ping pong your problem and no one will solve the problem. They settle up stupid rules and then create problems and leave you helpless.
Good Afternoon,We are so sorry to read this. Please send us the full details of your complaint and your full address to customerfocusteam@placesforpeople.co.uk so the team can investigate this for you.Many thanks - JW
4/5
TrustpilotMy move was delayed a few time.
My move was delayed a few time.Staff member’s were so helpful and they were understanding of me.
Hi Julia,Thank you for taking the time to write a review. We are pleased that you are happy with our service. If you would like to get involved further and have any suggestions for improvement please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Francesca Customer Involvement
1/5
TrustpilotThey do not listen from day one
Once you sign they agreement you will not see them or hear from them again completely unhelpful
Hello Miss Graham, Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. If there is anything that you need help with, please call us on 01772 667002 with details of your problem and our team would be happy to help you further, Thanks, S E
5/5
Trustpilotgood experience ,nicola was very helpful thank you.
very good help from nicola, she made it stressless.also the lady from pfp was very nice to speak to and very friendly. her name was elaine moore.
Good morning Patricia, thank you for taking the time to leave us a positive review. I will be sure to pass this back to Nicola and Elaine. Best wishes :) - MG
3/5
TrustpilotCommunication between Places for people…
Communication between Places for people and other contractor is very slowly.Time for updating repair progress is unsatisfactory.
Good morning , Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, <charlee>
1/5
TrustpilotPathetic excuse for a company!
Pathetic excuse for a company has refused to deal with our issue for over 2 months dont even have the decency to reply or update us and then proceed to hang up on us when we lodge complaints will be seeking legal advice.
Good morning, we’re so sorry to hear you have had such a negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. - Kind Regards HC
5/5
TrustpilotReegan Spence
Reegan Spence was fantastic she made sure it was a pleasant and easy experience I was really taken back by her knowledge she gave me every last bit of information I needed to move in swiftly I'm so grateful I cant thank her enough!
1/5
TrustpilotI give it at 1 at the moment
1. Kitchens and bathrooms need updating as not been done since been built2. Rat problems3. Need more security
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotYour workman was kind polite and went…
Your workman was kind polite and went beyond the call of duty to fix our blocked drain problem
Good Afternoon Tina, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Janet
1/5
TrustpilotNot always felt I was being listened…
Not always felt I was being listened to. Very slow at responding to complaints if they ever do.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotThere job for getting us a place to…
There job for getting us a place to live within 5wks of applying flat the flat is great just a couple of hiccups were job's need doing will be in touch with customer services on this but it can wait , so thank you for your services .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Places for People hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
