Trusted Agent profile · Edinburgh
★★★★★
1,791 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,791 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren is very friendly advisor
Lauren is very friendly advisor , Perfect to deal with Placeses For People.
Hello,Thank you for leaving your positive feedback. We are glad to hear it. We will be sure to pass this on.Many thanks JW
2/5
TrustpilotWaiting for an emergency call out…
Waiting for an emergency call out nearly 3 months later still not been The worst service I've ever had since living here for 10 years
Good afternoon, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
3/5
TrustpilotImportant checks and services are often not completed properly
Switches left off, important plugs left out, sharp debris on floors and carpets and a promise to return in two months!
Good Afternoon Miss Taylor, Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. ThanksJanet
2/5
TrustpilotMy visit by a gas engineer was…
My visit by a gas engineer was scheduled to be between 13.00 and 17.00.Came at 9.15 am.This has happened on several occasions.
Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotDodgey opperation
They have several companies all registered underneath them who manage buildings on their behalf. Its a constant cat and mouse game trying to find out who is responsible for damages or lack of maintanence. Avoid them and their subcontractors, e.g the residential management group ltd.If you see that dreaded P logo on a van, speed out of there immediately.
Good Morning, We are so sorry to read this. Please email us on customerfocusteam@placesforpeople.co.uk with the details of the complaint and our customer focus team will investigate this for you.Many thanks - JW
1/5
TrustpilotHad a job change and didn't receive no…
Had a job change and didn't receive no pay for over a month..they kept sending letters..I rang them up and explained..what a waste of time..rude and didn't help at all..infact got a court date this morning..on the day I brought my arrears up to date..all they care about is money..never asked if they was a problem or if they can help....in my opinion look else were unless your desperate
Thank you for your feedback Craig. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. For us to look into your case in further detail we would need your full details. Please email these to getinvolved@placesforpeople.co.uk and I will ensure your details and feedback reaches the relevant team.
1/5
TrustpilotDisgraceful outrage of a company
Disgraceful outrage of a company. Got a bunch of tradesmen and supervisors running around clueless. Just took them on a 2and disrapair case. Cause that's all they good at. Letting their properties fall in to disrapair. Had to refer them to my MP for the 2and time as well. Cant be trusted as bent as a dogs back leg.
Good afternoon.We are so sorry to hear of the issue's you have experienced with us. If you would like to take this further please email us on customerfocusteam@placesforpeople.co.uk so they can look into this for you.Many thanks - JW
1/5
TrustpilotHandle in bathroom.new…
It would help if we could have new kitchens and bathrooms. We have lived here 14 years and they were old when we moved in.
Good morning, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you, please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
2/5
TrustpilotReported a repair to garden fencing…
Reported a repair to garden fencing that it rotting away and leaning was booked for 14th august only for them to move it to the 23rd and yet again it moved to 12 sept quick enough to ask for rent but won’t do repairs
Hello Kevin,Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
3/5
TrustpilotRepair appointments
Not for the first time my appointment was not kept now waiting for another appointment but no phn call from the company quantum yet
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotReported
Reported, mold issue in December rotten kitchen work tops leaking sink the list goes on. They sent over a trades supervisior Adam Cox after making a compliant promised to get works done guess what nothing is being done so my next step will be seeking advice from a solicitor.
Hello Michael, We’re so sorry to hear you have had such a negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many Thanks HC
5/5
TrustpilotFabulous job by Alan and Russel great places
At my mum’s house today she had her back gate fully replaced by Alan and Russel . Both men were super polite and great with my elderly mum. The gate looks great and all the old gate was taken away by them.
HelloThanks so much for the positive feedback!We are more than happy to hear that you were satisfied with our services at places for people.Many thanks-Sasha
1/5
TrustpilotAvoid! They have increased my rent several…
They have increased my rent several times within 6 months of being with them which in itself is illegal and then keep declaring the wrong rent amount to the government therefore changing my entitlement. Not sure if its cluelessness or just blatantly illegal. Would not recommend. Avoid.
Good morning,Thank you for leaving your feedback and bringing this to our attention. We’re sorry that you’ve been experiencing some issues and would love to resolve the problem. If you’d like to discuss the issue further, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, - IK
5/5
TrustpilotGood service
PFP have been very good, made the whole process very easy and regularly update me, chase repairs and keep in contact to ensure I am settling in well, I have requested various permissions through them since I have moved in and they are always very quick to respond and help out, would recommend them!
1/5
Trustpilothousing association is racist
This housing association is racist, they will give to a white family who live next door to you. Then say they don't have funding for my emergency maintenance, it's a complete lack a care and support for tenants who they treat as second class citizens.
Hello,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks -IK
1/5
TrustpilotAwful awful company
Awful awful company. The area manager (H fitzpatrick) completely ignores all emails. I've sent email after email regarding legal info I'm which they ignore. I had massive flood which they also ignored .I've now had to get a solicitor on board. Terrible company.
Good morning,We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
1/5
TrustpilotTakes longer than ever to get through…
Takes longer than ever to get through now and i seem to be constantly chasing the same jobs
2/5
TrustpilotRepairs are not getting done have to…
Repairs are not getting done have to wait months for them to come and even moving them back again approximately waiting 6 months
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
Trustpilot👎👎👎👎
Caring for the community, unless you're disabled at 9am. Then they can drill to hell via your neighbours house.
Hi ,We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further.ThanksSD
2/5
TrustpilotThese flats were supposed to be for…
These flats were supposed to be for over 50,s.We now have 20 somethings who have barbecue,s ,drink excessively fight amongst themselves and take drugs.Damage their properties and are generally offensive characters. I wish I could move to a more decent accommodation. But I have put a lot of money into my own premises.
5/5
TrustpilotWe had a new boiler & radiators fitted…
We had a new boiler & radiators fitted over the course of two days and the two workmen who fitted them, where superb. Luke & Alex where extremely helpful, polite and very friendly. The both did a marvellous job and are a credit to PFP.
Hi Steve, thank you so much for such a lovely review. I will make sure your feedback is passed back to the team! - EM
1/5
TrustpilotI AM SO COLD
I AM SO COLD HAVE NOT COME BACK TO FIX HEATING HAVE NOT GIVE ME HEATER GOT MY OWN IMOVE FROM ROOM TO ROOM NO POINT LEAVING ME A MESSAGE TO CONTACT YOU I HAVE NO REPLY 70 year old no one cares !!!!!! How do they get away with it
Good morning, thank you for getting in touch and bringing this to our attention. I'm sorry you have not had a response. So, we can look into this further, please email us at customerfocusteam@placesforpeople.co.uk with full details. - Kind Regards HC
1/5
TrustpilotHave had ongoing problems since July…
Have had ongoing problems since July and still not been sorted. Stinking communal carpet, leaking outer pipe from upstairs onto my window sill. I've been here 7 years and never complained about anything. I'm thankfully getting outside advice on next steps
Hello,Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address.Many thanksEM
1/5
TrustpilotAbsolutely disgusting housing…
Absolutely disgusting housing association, when your 10 pounds in debt they are constantly ringing you threaten legal action but when you make a repair request they say it can take up to 60 days to get to you.This is totally unacceptable and they should be stripped of their social housing status because they act more like a mafia organisation.
Hello Jamie,Really sorry to hear this, if you would like to discuss this further please email us at customerfocusteam@placesforpeople.co.ukThank you JW
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