Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling service
We got a flat through the council so we had to accept it however there are multiple repair issues so we can't move in. We rented the property 3 months ago and logged all the repairs required then and they have still not been fixed. We tried emailing the company but nothing has been done. Out of 8 issues only 1 has been resolved and we had to fix one ourselves.
N/a · 6 January 2020
Agent replied · 11 June 2024
Hi , thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca, Customer Involvement Team
★★★★★ 5/5
TrustpilotAmazing dealing with Amanda
Amazing dealing with Amanda! She made the whole moving process so simple and kept me in the loop constantly! Thank you x
Katy · 15 December 2025
★★★★★ 1/5
TrustpilotService we pay for is terrible
Service we pay for is terrible, book in repairs expect you to take the day off work and then no one turns up.
Kacey · 6 December 2025
★★★★★ 4/5
TrustpilotHelp
There is always someone there if you need them
K.Buckenham · 29 October 2024
★★★★★ 1/5
Trustpilot6 month and counting to do repairs now…
6 month and counting to do repairs now guys... 6 bloody monthsSome damp and mould and boiler issuesI think enough is enough now.I will not be paying rent going forward and shall use the money to get someone in privately to carry them outIm sure if i was of a different colour or come in the uk via a dinghy you would of sorted... Or better still if i was a muslim.. Your disgusting
Dave · 16 December 2023
★★★★★ 1/5
TrustpilotSub standard living conditions
Sub standard living conditions, litter, graffti, flytipping, anti social behaviour not inforcedDisregard for their own policies causing mental stress for other residentsCharging for services not completed
David · 11 October 2024
Agent replied · 23 October 2024
Hello David,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, CG
★★★★★ 1/5
TrustpilotAbsolutely hopeless systems
Absolutely hopeless systems. Took over the sites in Northumberland months ago and the systems are shockingly bad. Membership, password resetting, booking.... all things that should be in place before opening up shop.
Byron · 1 July 2024
Agent replied · 23 August 2024
Hi Byron, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 1/5
TrustpilotNot interested in my health the noise…
Not interested in my health the noise from Diane downstairs unbearable she needs to shut a door and b quieter not fit for purpose not good enough
Karen · 23 September 2024
Agent replied · 23 October 2024
Hello Karen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 3/5
TrustpilotI wrong day to callspecifically asked for à morning…
I specifically asked for à morning appointment- just not a Tuesday ( as I'm at work then). And guess what-you gave me a Tuesday appointment!Contact me please.X.Gillian
MsGillianCoxford · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, we are sorry to hear this. Please can you contact us at CSC.RepairsTeam@placesforpeople.co.uk with your full address and we will take a look into this for you. Kind regards - MG
★★★★★ 1/5
Trustpilotfrom an excellent company turned into…
from an excellent company turned into zero. I called them to an emergency number all the sewage water went to the kitchen from the pipes they have it in the rules and I received an answer just crazy wait a month and a half. which can collapse at any moment and God forbid children will walk in the garden.
Karina · 10 June 2022
Agent replied · 11 June 2024
Hello,We are so sorry read this complaint. Please email us at customerfocusteam@placesforpeople.co.uk and the team will look into this for you. Many thanks - JW
★★★★★ 2/5
TrustpilotPolicy breaches
Breaches of their own policies and possibly even legal obligations.. Formal complaints to customer services a farce, achieves nothing.. Services poor and usually with lengthy delays. All contrary to their glossy online statements.
Ellie · 31 May 2024
Agent replied · 11 June 2024
Hi Ellie, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to look into this further. Kind regards - MG
★★★★★ 1/5
TrustpilotWhen I first moved into the paddock 7yers ago
When I first moved into the Paddock 7yrs ago I was td I would be first inline when a 1 bed flat came available. Having been told now that I have to bid. Whitch i find almost impossible i guess it is because i don't sell drugs or use them and am not anti social or a problem nabour I have no chance.
Stuary · 1 October 2021
Agent replied · 11 June 2024
Good afternoon.We are very sorry to hear that you have not been happy with our service, in order to investigate this matter further, please use ref TRUST PILOT and contact us at customerfocusteam@placesforpeople.co.uk, or via our Customer Service CentreKind regardsJG
★★★★★ 1/5
TrustpilotThis housing association are very bad…
This housing association are very bad with responding to repairs. I have been waiting for them to fix the damp in my bathroom, kitchen and living room for the last two years. Each time when i try to contact them they say they will send someone but they never turn up. Whoever uses this service i am warning you to think again.
Kaltuma · 29 November 2021
Agent replied · 11 June 2024
Hello,We are sorry to hear the issues you have been experiencing.Please contact us at customerfocusteam@placesforpeople.co.ukKind regards - JW
★★★★★ 5/5
TrustpilotLauren was very approachable friendly …
Lauren was very approachable friendly helpful and knowledgable. Our appointments were kept to time. Excellent service
Marie · 16 July 2021
Agent replied · 11 June 2024
Dear Marie,Thank you for taking the time to leave a review. We are very pleased to hear that you are happy with our service.
★★★★★ 1/5
TrustpilotSpinnaker view
Spinnaker view . Gosport.No heating for over 1 week now no water today.No explanation from places for people. While I expect teething problems from a new build this is out of order. No reply to phone calls What is going on?
Winifrede · 10 December 2023
Agent replied · 11 June 2024
Good morning Winifrede,Thank you for leaving your feedback. We're sincerely sorry to hear that you've been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you'd like to discuss this further or raise anything with us, please email us at Customerfocusteam@Placesforpeople.co.uk Thanks-Sasha
★★★★★ 3/5
TrustpilotThe reason I contacted the housing …
The reason I contacted the housing has yet to be addressed so therefore, I am waiting for. response as usually it is slow or none existent.
Miss · 23 September 2024
Agent replied · 23 October 2024
Hello Miss Nile, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 5/5
TrustpilotMy flat needed a complete…
My flat needed a complete reconstruction after major water leaks under the floor. A new kitchen/bathroom, new flooring and decoration throughout. My housing officer, Michelle Swan, was amazing getting everything organised and providing alternative accommodation. Michelle's colleague Alex project managed the works. Moving back into my flat was a delight. Everybody did a 100% job.
Daniel · 7 November 2024
★★★★★ 1/5
TrustpilotI would like a new kitchen and bathroom…
I would like a new kitchen and bathroom and a fab in kitchen and a new fence outside ask all the time but nothing happens
Mrs · 1 October 2024
Agent replied · 23 November 2024
Hello Mr & Mrs Hatzer, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
★★★★★ 3/5
TrustpilotRepairs are not seen to quick enough…
Repairs are not seen to quick enough with the price of rents tenants expect a better service than what we are getting at the moment
Alister · 1 October 2024
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 2/5
TrustpilotMy earlier review didn't have a proper…
My earlier review didn't have a proper date of the time the problems began.Basically around 2019.It seems like a dumping ground for troublemakers.
KJ · 31 October 2024
Agent replied · 23 November 2024
Hello, We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, CG
★★★★★ 5/5
TrustpilotAmazing service from the lettings team
Letting a team have been amazing from start to finish assisting my mum to get a property . Very understanding, friendly and approachable. I have lived in a property with places for people for 5 years and any issues have been dealt with quickly and efficiently with friendly staff . Can not recommend enough
Lauren · 27 October 2022
Agent replied · 11 June 2024
Good morning Lauren, thank you for taking the time to leave us such a positive review! I'm glad we were able to help both you and your mum with finding a home! I will ensure the lettings team are made aware of your compliment. - Many thanks HC
★★★★★ 1/5
TrustpilotThey are an absolute joke if you have…
They are an absolute joke if you have any sense do not use them. Their quality of work is poor they use contractors who do a rubbish job and then they don’t take any responsibility for their work and then try to fob you. Their customer service is shocking never taking responsibility or showing any empathy
Martin · 3 August 2022
Agent replied · 11 June 2024
Good Afternoon,We are so sorry to read this complaint. Please email us with the details of your complaint and full address to customerfocusteam@placesforpeople.co.uk so the team can look into this for you.Many thanks - JW
★★★★★ 2/5
TrustpilotWaited in for appointment never turned…disappointed
Waited in for appointment never turned up when I phoned was told it was changed and they say Rob called but never heard from him
Lorraine · 25 September 2024
Agent replied · 23 October 2024
Hello Lorraine , Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, If there is anything we can do for this or similar issues please contact us on the below contact details to discuss further. Places For People : 01772667002Thanks, Taylor
★★★★★ 2/5
Trustpilotk of communication also takes far to…
Lack of communication also takes far to long get get repairs done can be up to 2 months very poor service
Peter · 25 November 2024
Agent replied · 27 December 2024
HelloWe’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanksK.G
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
