Trusted Agent profile · Edinburgh
★★★★★
1,791 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,791 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotBoiler fault
No hot water or heating due to faulty pressure switch in boiler, engineer carried out a temp fix within hours on a saturday and ordered new part monday morning, part not available till wednesday sometime so appointment made for thursday which is when the same guy came back and carried out a permanent fix. Great service, kept informed of situation through out well done.
4/5
TrustpilotThank you for fresh start!
Rocky start with places for people, but once the ball is rolling you cant fault them at all, they do their best to help you, treat you with the upmost respect, great communication, special thanks to Nicola Martland and all her help. Really grateful for the fresh start in a places for people property x
5/5
TrustpilotIv found the company to be very…
Iv found the company to be very helpful. Iv just been dealing with Mandy Stead a member of places for people what a lovely lady. In fact Bev who come to check my property was also lovely .very approachable staff and friendly. The company have not let me down over the years iv been a tenant and what's even better you can move to other properties without much hassle.
Hi JoyceThank you so much for taking the time to submit a lovely review! All the very best for the future.JG
5/5
TrustpilotI only put my intrest in a day before I…
I only put my intrest in a day before I got shortlisted and compleated my application in the very next day it's a fast an relible compony I would recomend placesforpeople to my friends
Good morning, we are happy to hear you have had a good experience with Places for People! Thank you for taking the time to leave us positive feedback. Best wishes in your new home! Kind regards - MG
5/5
TrustpilotKerry was an Angel.
Places for People are a brilliant company, I have rented from them for almost 7 yrs.Kerry was an Angel you saved me from a very difficult time.
Hi Elizabeth, Lovely comments - we will let Kerri know. ThanksKL, Customer Focus PfP
1/5
TrustpilotI did not even want to give one star.
I did not even want to give one star.Places for people have been and remain unhelpful, unsympathetic,.We had a fire 3 weeks ago gutted our living area,after sending g someone down we are still waiting and PFP keep passing the buck the guy from trades is not responding to calls..3 weeks living in a bedroom we both are unwell people ,and this is now starting to tip me over the edge.Quobb lane west end Southampton
Hi Julie, I'm sorry to read your review. I'm struggling to find your name on our system with this address. if you can please email us with your full name and address and I will have our colleagues look into this and contact you directly. E: CustomerFocusTeam@placesforpeople.co.ukThanksKL, Customer Focus
1/5
TrustpilotTerrible
30 year old falling apart kitchen that they don’t care about, rotten bathroom floorboards they don’t care about, house is basically falling to bits and they don’t care!
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotWorks to be completed
Had to involve the resolutions team to find out why work I was expecting to be done had not been done and when other work would be completed.Now awaiting completion.
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank you, CG
5/5
TrustpilotAfter having some stressful issues with…
After having some stressful issues with heating and plumbing etc, i spoke with advisor Drè on how to resolve these. Not only was he extremely helpful and informative but he was also very polite and generally a nice guy. We need more people like this working in customer service.. Also a great service from the guys who came and resolved the issue. Definitely 5 stars from me
Good Morning,Thank you for leaving such a positive review. We will be sure to pass this on.Many thanks - JW
1/5
Trustpilotbeen waiting 3 years for a new fence it…
been waiting 3 years for a new fence it is now hanging up with bungee cords and numerous patches when informed places for people if i was worried about it falling over i should pay for it mysele as a tennent for 23 years i think i should be treated better it is up to them for fence repairs just not interested in the slightest
Hello,We are so sorry to hear this. Please email us at customerfocusteam@placesforpeople.co.uk with the details of this complaint and your full address and our customer focus team will look into this for you.Many thanks - JW
5/5
TrustpilotDanny Forrester done an excellent job…
Danny Forrester done an excellent job with my fencing today. Such a lovely helpful man. Also i am so happy with the tree surgeon team, tremendous job !! This has made such a diffence to my garden & i have gained so much light into my home.
Thank you providing such lovely feedback, it's great to hear! We will make sure to pass this back to Danny! Many thanks- EM
1/5
TrustpilotNever seem to get any better
Yet again I can't report a repair on the portal and all my open repairs are showing as closed. What a complete joke this company is.
Hello Lesley, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
1/5
TrustpilotThis has been the worst housing company…
This has been the worst housing company we have ever dealt with, and I want others to be aware of how badly they treat their tenants.
1/5
TrustpilotWish i could give 0 stars
Wish i could give 0 stars. They dont maintain properties. Had a leak they fixed- missed a day off work for the repair. Water has gone under the floor, they say it is my responsibility to take the floor up. I am disabled, they are aware of this. Also now have mould where leak was- I am also apparently responsible for this.
We are so sorry to hear of the issue's you have experiemcefd, Please email us at customerfocusteam@placesforpeople.co.uk with your address and details of your complaint so our team can look into this for you.Many thanks - JW
1/5
TrustpilotShabby accommodation
Poor condition to accommodation. Don't turn up when suppose to fix things. No communication about works. Shabby accommodation. Always needing repairs. Best to avoid as your landlord. Go somewhere else.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
3/5
TrustpilotThe jobs that the work men do their is …
The jobs that the work men do their is no problem, it’s the people that you email they never answer or phone and the appointment is never sorted first time
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotCowboys
I agree that "the places they make are like nowhere else". Nowhere else can you find such poor quality. Simply real cowboys. If you want problems for years to come, Places for people is the right choice. Highly recommended.
Hello, firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. Thanks - MG
1/5
TrustpilotPoor Service
Been a resident for 10 years - repairs etc were attended to within a week or so until RMG (Regional Management Group) took over the maintenance of the complex (40 properties) now no repairs completed - calls ignored, Property Manager does not visit - letters sent by recorded delivery to both PfP and RMG NOT responded to or even acknowledged - if you have a choice DO NOT CHOOSE PfP
Hi Carol We really want to look into this for you. Could you provide full details to customerfocusteam@placesforpeople.co.uk, or via the Customer Service Centre?Many thanks for taking the time to review us.Kindest regardsJG
5/5
TrustpilotRegan Spence
Letting process was super easy. Regan is professional and super friendly, answer all my questions before and after letting process.
Hello Gabriela,Thank you for taking the time to leave a review.We are pleased to hear you are happy with your experience with us. We will pass the lovely comments on to Regan.Kind regardsMS
1/5
TrustpilotApplied for a property on rightmove got…
Applied for a property on rightmove got an email to submit my application what I didn't realise was that it was time critical got another email a few hours later say that basically someone else had beaten us Why can't they consider every application or reasonable applications GUTTED
Hi,We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
1/5
TrustpilotUtter incompetence
Utter incompetence The gas check took from July to December to complete despite me informing PFP every year that the building can’t read and the gas check needs to know we are on a shared boiler. I’ve lived here 12 yrs and every year it’s the same ….. waste of money on call outs and appointments
5/5
TrustpilotJust moved my stepdaughter into her 1st…
Just moved my stepdaughter into her 1st flat, she has some learning issues and we were quite worried about her moving. The team who ive dealt with from places for people, lorraine, Regan and Shane have been amazing and very helpful no matter what I have asked them. They always get back to me and I just can't express how they've made this move so much easier. Amazing customer service.
Hi JuliaWe are delighted to hear that you were happy with our service. Thank you for taking the time to review!All the best to your stepdaughter in her new home. JG
1/5
TrustpilotThey don't care
We live next door to hell it's mentally sending us mad places of people will not even talk to us been sending emails to them for 3 years not Evan give us a call we spent lot of money on our home . We are looking else where stay a way from them if you can
Hello, thanks for bringing this issue to our attention. We’re sorry to hear you feel there has been lack of communication and progress with your concerns. Please email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address and details of the situation. Once received, we will look into this for you -Thank you HC
3/5
TrustpilotDamp
We have had a damp patch since may 2024 due to next doors shower flooding. Someone came to see it and said it would get sorted but still waiting.
Hello, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, Charlee
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