Trusted Agent profile · Edinburgh
★★★★★
1,791 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,791 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI have to highly commend Elijah who did…
I have to highly commend Elijah who did a fantastic job and went way beyond with his aim to finish the repair with a good outcome. Polite, professional and did research into how he could help us get hot water and heating back on with his determination and conscientious attitude. A credit to your company. As was his colleague who came over with a part needed.
3/5
TrustpilotIt's just an observation
It's just an observation, I'm actively looking for somewhere to rent. An Occupational Therapist with whom I work pointed out that( PfP) offer tenants City Centre living in Newcastle.The Waterloo Street site appears to be a cut above Council dwellings in the city, and having investigated the rear of those flats on 2 occasions the street is busy with tradesmen, and they presumably will be there servicing property within those flats. Absolutely nothing to indicate anti - social behaviour almost all of the flats appear to be lived in and better still seemed from the street to be respected dwellings, it appears that tenants take pride in having nice windows.I can say categorically PfP that I for one are definitely interested in taking up a tenancy (subject to contract) with your company.Kind regards
Thank you for taking the time to give your feedback. We are very pleased to hear that you would be interested in taking up a tenancy with us. Warm wishes, Emma from the Customer Involvement Team
3/5
TrustpilotI have been in my ground floor fat for…
I have been in my ground floor flat for over 3 years now had no trouble with PfP I complained about my boiler in kitchen it was ancient and didnt work at time they put a brand new one in then my doubleglazrd windows were very draught didnt have safety locks on them any one could have broke in so they put in new windows for me both jobs were done professionally and place was clean and tidy when they left
Thank you very much for your feedback Linda. I am pleased that you are happy that we resolved these issues for you and you are happy with our service. If you would like to feedback further, there are ways you can get involved. Please visit www.placesforpeople.co.uk/get involved for more information
3/5
TrustpilotThe People who come to do work are very…
The People who come to do work are very hit and miss.They are always Polite and Friendly and I think Genuinely do their best.But they have turned up with eitherNo EquipmentThe Wrong EquipmentSometimes the right Equipment
Good morning, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
5/5
TrustpilotAffordable new home
After more than 5 years of trying to get a Places For People property we finally did. The process after the application was quick, friendly and professional and now we have a lovely new home to live in and the peace of mind from knowing that there is a 24/7 maintenance team available should we need.
Hi Steve, thank you for your positive feedback. I am pleased to hear this! King regards, MG
1/5
TrustpilotVery bad experience
Very bad experience. They charge money for nothing. I am forced to pay while I am not receiving any services from them, sounds like a scam. How can you pay for service charge while I have a Freehold property and the surrounding area is in very poor condition. They dont even bother to cut weeds or lawn. I will need to take legal action against them, no other choice.
Good Morning,We are so sorry to read this complaint and the issues you have experienced. Please email us at customerfocusteam@placesforpeople.co.uk with the details of this and they will be more than happy to investigate this for you. Many thanks - JW
5/5
TrustpilotThe office people are very friendly and…
The office people are very friendly and helpful. When I signed for my flat it was quick and painless and Kitty was very helpful. Thank you everyone at Places for People.
Many thanks for your review Lynda - much appreciated. Best wishes, Francesca from Customer Involvement
1/5
TrustpilotNo one turned up no phone call no…
No one turned up no phone call no message i took the day off work are you willing to.pay it? We have to let you know if we can't make it.not happy at all.
Hello,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. CG
2/5
TrustpilotJobs being booked where I am having to…
Jobs being booked where I am having to book a days annual leave then the job being cancelled with no notification and then not being informed of the new date it is getting ridiculous
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotIncompetent
Poorly maintained common areas, junkies dossing in bin stores and at main entrance to Shrubhill Walk - exorbitant Factor Fees and vastly over-priced District Heating service...welcome to the Engine Yard! PFPS are incompetent at best.
Good morning, we’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further. Thanks - MG
1/5
TrustpilotEverytime I try to pay my rent on line…
Everytime I try to pay my rent on line at the weekend the site tells me my reference number does not exist or the site is unavailable for maintenance. On the Monday my wife gets a call then a letter arrives because we are one day late paying through no fault of our own.
Good morning, I am sorry to hear about this. Please can you send us an email at customerfocusteam@placesforpeople.co.uk if you would like us to investigate this matter and pass this to the relevant team for feedback. Many thanks - MG
1/5
TrustpilotI can not be billed for my heating and…
I can not be billed for my heating and hot water because Places for people have not provided meter numbers for our properties to Watkins energy who took after the contract in June !
Good afternoon, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
5/5
TrustpilotThey were excellent from my application…
They were excellent from my application through until getting my keys. Everything was explained to me in terms i understood and the housing manager was very friendly and knowledgeable
Thank you for such positive feedback Andrew! Hope you are settling in to your home well :) If you would like to provide any further feedback or report any issues, please feel free to do so via your online account or through our 24/7 Customer Service Centre JD Customer Focus Team
5/5
TrustpilotWhen we had the boiler checked we were…
When we had the boiler checked we were told it needed changing .new one is more efficient and had the taps changed for lever taps to make things easier as I have rheumatoid arthritis
Good afternoon, thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We are happy to hear this! Kind regards - MG
3/5
Trustpilottry to report any think on line is a…
try to report any think on line is a nightmare as half the time you can not get on to it because they are always doing something to the line can not remember but
Good morning, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the condition of my house, very little work needed doing on my part. The area and neighbours are fantastic. Bev my housing officer gave me so much information about the area and surroundings which put me at ease as I have lived in Newcastle all my life and moving to a new are was a little daunting for me. My neighbours are really friendly and have made me feel very welcome
Thanks for the review, Mr Lightfoot. We hope you are settled in your new home. Remember to register for online services so you can contact us for any requests in future easily.Thanks KL, PfP
5/5
TrustpilotHere in Norwich Cotman housing are part…
Here in Norwich Cotman housing are part of them just used Cotman's facebook message and reported a problem with the courtyard lights. they were brilliant first class, same with reporting problems with the door entry system also in the courtyard. The lovely lady from places for people was great, she helped me as well as someone else had reported a problem but they thought it was the intercom in there flat but nope its the courtyard doors.
Hi Sasha, Thank you for taking the time to write a review. We are pleased that you are happy with our service. Kind regards Francesca from the Customer Involvement Team
5/5
TrustpilotLoraine Smith Moore
Loraine Smith Moore - Well my first time dealing with Places for People!! This organisation should be very proud to have such a pleasant, friendly, efficient team player.Loraine has been excellent with me, and really puts you at ease throughout the whole process. I am super satisfied with how I have been treated!! Amazing! Thank You Loraine !
2/5
TrustpilotThsere service charges go up so much its a…
The service charges go up so much its a worry to me, but 2 residents have been told £70 is being taken of, but I have not received a letter about this why,
Hello Mr Buljeko,Thank you for taking the time to leave this review. We're are sorry to learn of the worries you have. If you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha
5/5
TrustpilotQuick move
The whole experience from first contact to signing the tenancy agreement was carried out speedily and with great empathy. The ladies were so helpful and cheerful they took the panic out of the whole procedure. They took on board a time critical situation for me and I can't thank them enough.
Hi Patricia, Thank you for providing such lovely feedback. We are so glad to hear of your positive experience and hope you enjoy living in your new home! Many thanks- EM
1/5
TrustpilotI got home tonight and it seems the hot…
I got home tonight and it seems the hot water is again not working this is the third time in as many weeks I am going to have to report this
I am so sorry you are experiencing this issue, please call the Customer Service Centre at your earliest convenience as we are open 24/7 & they will arrange an emergency call-out for you.
1/5
TrustpilotAwful!
Awful!Takes ages to get through, full of promises that never happen, gardens constantly overgrown, cracked and weeds growing out of guttering,Promised phone called which never happens, promised dyno rod , that was a month ago.Bathroom 50 years out of date , being told nothing till 2025!Now writing to Micheal Gove !Directors should be sacked !!
Good morning David, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
4/5
TrustpilotEasy to book repairs
Most of the time you come out for repairs quite quickly. Its fairly easy to book a repair and all advisors are helpful. You are always quick to come out for an emergency
Good afternoon, thank you for taking the time to leave us a positive review. We are happy to hear this! Kind regards - MG
1/5
TrustpilotMade a complaint no one bothered to get…
Made a complaint no one bothered to get back to me called again was told it had been closed was told someone would get back still waiting Would give 0 if able to
Hello, we’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
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