Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI’ve had issues with my neighbours for…
I’ve had issues with my neighbours for months and months and nothing is being done about it, keeps getting Palmed off to environmental health, they aren’t my landlords places for people are, I barley stay at my property due to upstairs and they’ve done nothing to help or help move me but still expected to pay they get straight in touch for that
Courtney · 20 April 2022
Agent replied · 11 June 2024
Hello,We are so sorry to read this complaint, please email us at customerfocusteam@placesforpeople.co.uk with your full address and the full details of this complaint so the team can investigate this for you.Kind regards - JW
★★★★★ 3/5
TrustpilotNot very quick to repair problems in…
Not very quick to repair problems in the property this is a negative to me a lot slower than other landlords would be a big downfall
Mr · 22 November 2024
Agent replied · 27 December 2024
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotGave me a time scale came earlier
Gave me a time scale came earlier only fixed one thing said if the other were working so would that plug when something plugged in it goes on and off
Aa · 18 September 2024
Agent replied · 23 October 2024
Hello, we're so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
★★★★★ 1/5
TrustpilotThere repairs is very poor and the…
There repairs is very poor and the waiting time for repairs are beyond a joke to the point I am thinking of taking it to the Manchester evening new
Alan · 3 October 2024
Agent replied · 23 October 2024
Good Morning Alan,Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Zain Early Resolution Co-ordinator
★★★★★ 3/5
TrustpilotPlaces for People could try to improve…
Places for People could try to improve on their customer service, how they communicate certain information to their tenants. I am really not a fan of Places for People.
Nkechi · 2 October 2024
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 5/5
TrustpilotGarden access key
We are in the process of selling a property which is surrounded by places for people properties. We had lost our gate key giving access to the communal pathway but were unable to get a key cut due to security restrictions. We emailed Val Nicholls who dealt with our query immediately and arranged for a key to be cut and delivered to us. Excellent, prompt service...thank you.
Jackie · 9 August 2021
Agent replied · 11 June 2024
Hello JackieThank you for taking time to leave your review, feedback is really appreciated. We are happy to hear that your request was dealt with and resolved quickly. Your comments will be passed on to Val.Kind regardsMS
★★★★★ 5/5
TrustpilotResponse to an email?
I phoned regarding a previous email I had sent but not had a response so was chasing it up! The person I spoke to was very helpful and efficient and dealt with the problem straight away.Your phone number wasn't working but I haven't taken that into consideration on this review or it would have been 4 not 5 but that wasn't his fault
Diane · 28 March 2022
Agent replied · 11 June 2024
Hello,We are so happy to hear of this and the great service you were provided. We will be sure to pass this one.Many thanks - JW
★★★★★ 1/5
TrustpilotUNPROFESSIONAL
STAY AWAY!PFP do not take complaints seriously, they dont fix any issues in the home.they lie too your face just to keep you quiet.ive never in my time dealt with such unprofessional people that clearly do not care about THEIR tenants!i will never live in another property managed by PFP
Lee · 22 July 2023
Agent replied · 11 June 2024
Hello Lee, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
★★★★★ 1/5
Trustpilotno loyalty
places for people do not care about there over 55 complex which i ha e been for 3 years. lovely area well kept till you put young 21 years old in with two others in a one bed flat. noisy, area gone down. why do you do this . im having to find another place to live becuase of noise etc
Angry · 29 June 2022
Agent replied · 11 June 2024
Hello,We are so sorry to hear of the issues you have been experiencing. Please could you email this to us at customerfocusteam@placesforpeople.co.uk so the team can look into this for you. Many thanks - JW
★★★★★ 1/5
TrustpilotPoor Quality
Quality of the houses, especially the plumbing is very poor. The plumbers use paper washers to ‘secure’ water pipes, where these washers have a life expectancy of 2 years. Their builders leave their rubbish under your bath, behind your kitchen units etc. The pipe system breaks down after 2 years leaving you with tens of thousands damage for which p4p will take no responsibility whatsoever. Avoid
P · 5 October 2021
Agent replied · 11 June 2024
Good afternoon P Piper. Thank you for taking the time to provide your feedback. We would like to look into this issues you raised. Please contact us via the Customer Service Centre, or at customerfocusteam@placesforpeople.co.uk.All the best.JG
★★★★★ 1/5
TrustpilotGetting through on the phone is…
Getting through on the phone is terrible.When I rang I got 1 minute waiting time so I did.Hanging on 10 minutes then recording came on 4 minutes waiting time.Horrible loud music for another 5 minutes then it said 6 minutes.Needless to say I put the phone down..It used to say :Press no 1 for a call back.Not anymore !!!!!
Mrs · 21 October 2024
★★★★★ 4/5
TrustpilotRepairs are carried out well and are…
Repairs are carried out well and are always done in a professional manner. Although upgrades to existing properties need to be addressed as soon as possible please…Otherwise all good…
Joe · 19 September 2024
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. If we can assist further regarding this matter please do not hesitate to get in touch! Kind regards - MG
★★★★★ 2/5
TrustpilotBetter service doing jobs what needs…
Better service doing jobs what needs done like my fence wich I complained 5 times had end up getting someone to do it now I'm out of pocket
David · 30 September 2024
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 5/5
TrustpilotYou were pleasant
You were pleasant, understanding and thoughtful. And continue to be.
MISS · 31 October 2024
★★★★★ 1/5
TrustpilotDangerous Balcony not fixed for 5 months
Pity I can’t give less than one star. A Dangerous balcony was notified in Feb. Long story short but it’s got a lot worse and won’t be sorted until June. It is now in very dangerous condition, someone could get seriously hurt. Places For People just don’t care. Their service is appalling!
Tim · 23 April 2023
Agent replied · 11 June 2024
Hello Tim, Firstly, thank you for taking the time to leave us a review. We’re sorry that you’re experiencing an issue in your home. We understand that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, Thanks HC
★★★★★ 1/5
TrustpilotBe very careful if you’re buying a new…
Be very careful if you’re buying a new house in a new build estate with Sage Housing or Places for People nearby. They do indeed “cherry pick” the tenants they put in new build estates; by picking the worst of the worst. We’ve now got criminals living next to us completely destroyed our otherwise safe and nice area.
Ali · 20 September 2022
Agent replied · 11 June 2024
Good Afternoon, We are sorry to hear of this. Please could you send us the details of this to customerfocusteam@placesforpeople.co.uk so the team can look into this. Many thanks - JW
★★★★★ 4/5
TrustpilotThey fixed my boiler and cleaned up the mess
They finally fixed my boiler after several visits and a new boiler. The fault was with the new boiler and not the engineer who came out . One of the pipes had not been screwed up tight so it was leaking. The engineer soon had the leak under control and cleaned up the mess.
Mrs · 25 December 2024
★★★★★ 1/5
TrustpilotDisgusting place
Disgusting place, advertises homes through council then tells people homes not ready, lettings officers useless so slow and helpess to people in need of a home, every bad review is right Disgusting place
L · 1 July 2024
Agent replied · 23 August 2024
Good morning, thank you for taking the time to leave a review, I can see you have also contacted us via Twitter. Please contact us at the customerfocusteam@placesforpeople.co.uk if you would like to escalate your complaint and our team would be happy to investigate this matter further. Kind regards - MG
★★★★★ 5/5
TrustpilotHelpful lady
Just spoke to a lovely lady called Charlotte from touchstone. What a helpful lady. Extremely helpful and sending a few emails for us to read. We can not praise her enough..... well done
Nancy · 5 September 2025
★★★★★ 1/5
TrustpilotPfp must have same set up on their new…
Pfp must have same set up on their new so called portal,as far as i can see its a portal to HELL .
Colin · 10 December 2025
★★★★★ 1/5
TrustpilotRepairs are either ignored or not done…
Repairs are either ignored or not done properly. If you send a online enquiry those are ignored also. Poor customer service and repairs always hard work.
Julia · 21 October 2024
Agent replied · 23 October 2024
Hello, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, K.G
★★★★★ 1/5
TrustpilotRepair
I had an appointment today repairing windows. Nobody come. It was reported 16.01.2023. They play with me in April, June, July and now. Avoid. This is place for prostitutes, alcoholics, drag users, prisoners, mental health problems people. If you are like this - you are wormly welcome.
Waldemar · 25 August 2023
Agent replied · 11 June 2024
Good Morning,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, MG
★★★★★ 4/5
TrustpilotI called regarding birds nesting under…
I called regarding birds nesting under the solar panel and I was informed that I will be contacted by the team dealing with it.I got a call and was advised of the different stages which was excellent customer services as I know what to expect.I am waiting for an appointment as that are negotiating at the moment as advised.
Uwa · 3 October 2024
★★★★★ 5/5
TrustpilotIf I have any questions always answered…
If I have any questions always answered fast, same with any repairs, either in my home or the building (lift) because I'm disabled can't use the stairs.
Sasha · 1 October 2024
Agent replied · 11 June 2024
Good morning Sasha, thank you for leaving us a 5 star review! this is greatly appreciated. it's lovely to hear you received a positive experience from our staff. I'm glad we've been able to fix your shower in a timely manner. - Many Thanks HC
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
