Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI am disabled
I am disabled. Left without bathing facilities for a month now. Made a complaint, they closed it without telling me. Stage 2 complaint still awaiting acknowledgement. They will not walk all over me anymore.
MS · 20 July 2023
Agent replied · 11 June 2024
Good morning Ms EmmettThank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
★★★★★ 5/5
TrustpilotGreat service we had a problem with front door the…
Great service we had a problem with the front door within a hour we had someone to fix it and what a pleasant man nothing was to much trouble for him just got on with it soon fixed it thank you .
Eileen · 31 October 2022
Agent replied · 11 June 2024
Good afternoon, thank you for taking the time to leave a positive review. We are glad we could help so quickly and resolve the issues with your front door! - Many thanks HC
★★★★★ 5/5
TrustpilotVictoria welcomed us and we're pleased…
Victoria welcomed us and we're pleased to be there we love the flat and the surroundings lovely location nice and peaceful. Victoria put us at ease straight away and she took time to listen to us and we thought she was very genuine and very professional and a credit to your company regards Mr and mrs. Christmas.
Edward · 6 December 2019
Agent replied · 11 June 2024
Hi Mr and Mrs Christmas, Thank you for the positive review. I will pass on your comments to the team. Warm wishes, Francesca from the Customer Involvement team.
★★★★★ 5/5
TrustpilotWow this company is excellent
Wow this company is excellent, offered us the house the same day I sent all of my information and documentation, quick process and excellent customer service and communications. Would definitely recommend.So happy to be able to move to a affordable but well looked after property.
Ameenah · 21 June 2022
Agent replied · 11 June 2024
Hello,We are so happy to hear this and glad you have had such a positive experience with us. Thank you for taking the time to leave this 5* review and we wish you all the luck in the world with your new home. Many thanks - JW
★★★★★ 2/5
TrustpilotThis flat is disgusting and work should…
This flat is disgusting and work should of been carried out prior to me moving I., waited nearly a week now for feedback and I'm constantly on the phone. I cant sleep and my anxiety is through the roof...feel like I'm going to have a breakdown at this rate!
Amanda · 22 November 2021
Agent replied · 11 June 2024
Hello Amanda,We are sorry to hear the issues you have experienced with us. Please contact customerfocusteam@placesforpeople.co.uk and we can discuss this further.Kind regards JW
★★★★★ 5/5
TrustpilotVery helpful very friendly
Very helpful very friendly, Victoria was lovely, amazing person!
Rebbie · 15 November 2019
Agent replied · 11 June 2024
Many thanks for your review Rebbie - much appreciated. I will pass on your comments to the team. Best wishes, Francesca from Customer Involvement
★★★★★ 5/5
TrustpilotReview
If it wasn’t for the swift actions of places for people me and my husband would be homeless every one we’ve had dealings with from places for people have been kind helpful sympathetic but above all swift. We have a lot to be grateful for so thanks from the bottom of our hearts. Mr and Mrs Miller
Angela · 4 November 2019
Agent replied · 11 June 2024
Thank you for the lovely review Angela. We are so pleased that we could help and make a difference to you and your husband. Enjoy your new home.
★★★★★ 5/5
TrustpilotI was very pleased to have my repair done.
I was very pleased to have my repair done. Thank you very much.
Lilian · 23 September 2024
Agent replied · 23 October 2024
Hi Lilian, we really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Kind regards - MG
★★★★★ 1/5
TrustpilotStill waiting for re pairs to be done…
Still waiting for re pairs to be done waiting 2 years or so
Sarah · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
★★★★★ 3/5
TrustpilotNo repairs
Don't do repairs when asked. Bn a yr since my last request
Mr · 8 October 2024
Agent replied · 23 October 2024
HelloWe’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. CG
★★★★★ 1/5
TrustpilotI have found places for people over the…
I have found places for people over the last 10 years has fallen into a terrible Social Landlord and is continually avoiding serious and sometimes life threatening situations - i have seen over the last 21 year the company go from outstanding to dismal., its very distressing .,
Paul · 5 January 2022
Agent replied · 11 June 2024
Good Morning,We are sorry to hear of this complaint. If there is anything we could do for you please email us at customerfocusteam@placesforpeople.co.ukKind Regards - JW
★★★★★ 2/5
TrustpilotWill not change my name even though…
Will not change my name even though papers sent
Andrea · 22 November 2024
Agent replied · 27 December 2024
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotVery poor work and bodged jobs
Very poor work Waiting time is is overly long Bodged jobs A lot of the time u get a call to say the person is sick and can’t come out to do the work Avoid avoid avoid
Zarag · 6 April 2023
Agent replied · 11 June 2024
Good afternoon, Thank you for leaving your feedback. We’re sorry that you’ve been experiencing some issues and would love to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss the issue further, please email us at customerfocusteam@placesforpeople.co.uk, Thanks HC
★★★★★ 3/5
TrustpilotServices cut Rents up this is not fair…
Services cut Rents up this is not fair to our cliental
Peter · 22 October 2024
Agent replied · 23 November 2024
Hello Peter,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, CG
★★★★★ 5/5
TrustpilotThe gentleman who repaired my boiler
The gentleman who repaired my boiler, Kulwinder, travelled for over 2 hours to attend my repair, he was kind, knowledgeable and efficient. A credit to PFP. He also had to travel another 2hours to get home. A true gentleman.
Gill · 20 December 2024
★★★★★ 5/5
TrustpilotThank you for all support
Thank you for all support, useful information, advice and links.It is very helpful!
Iryna · 19 September 2024
Agent replied · 23 October 2024
Hi Iryna, we are happy to hear this and appreciate you leaving us a 5 star review! Have a lovely day! - MG
★★★★★ 5/5
TrustpilotI have never had a problem with Places…
I have never had a problem with Places for People. Been with them nearly 10 years. When i report a problem, they solve it. 😃
Lynne · 9 February 2024
Agent replied · 11 June 2024
Good afternoon Lynne, thank you so much for your positive feedback! Kind regards - MG
★★★★★ 5/5
Trustpilotthe job was done on the day
the job was done on the day. and a good job was done.
Mr · 18 September 2024
Agent replied · 23 October 2024
Hi Mr Dunn, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Kind regards - MG
★★★★★ 4/5
TrustpilotStruggled to find a number to ring and…
Struggled to find a number to ring and couldn’t go online.Once the job was booked it was carried out very well and I didn’t need to be there. The person who did the job even connected the broken guttering successfully to the neighbouring guttering
Jane · 1 October 2024
★★★★★ 1/5
TrustpilotWell I’m done with them
Well I’m done with them, they don’t bend at all, don’t care at all they could really send you over the edge … they now want to do a job I reported months ago…4 days before Christmas!. I can’t even be bothered to say anything else it’s pointless …
Trish · 7 October 2021
Agent replied · 13 June 2024
Hi TrishSorry to hear you are less than impressed with the service you have received. If you wish to discuss the matter further, please contact us via the Customer Service Centre, or at customerfocusteam@placesforpeople.co.uk.JG
★★★★★ 5/5
TrustpilotSo I moved into my new apartment…
So I moved into my new apartment yesterday and it was more than I could of hoped for - the agent who showed me around before I got my keys was very professional.. So far I cannot fault the help I have recieved.
Nicole · 12 August 2022
Agent replied · 11 June 2024
Hello, Thank you so much for such a positive review. We will be sure to pass this on. We wish you all the best in your new home. Many thanks - JW
★★★★★ 1/5
TrustpilotThey are absolute joke employers are…
They are absolute joke employers are cow boys
Linda · 29 November 2024
Agent replied · 27 December 2024
Hello, Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. Thanks Janet
★★★★★ 1/5
TrustpilotTotally agree (re: fake reviews)
Oh, absolutely without doubt the 5* star reviews are fakes. It's so obvious that they are artificially raising their score to appear like a reasonable company. Trustpilot should really investigate....I don't know any tenant of Places for People that would give a good review.
Watermelon_wallpaper · 26 June 2022
Agent replied · 11 June 2024
Good Afternoon,We are so sorry to see this complaint, Please could you send the details of your complaint to customerfocusteam@placesforpeople.co.uk so the team can look into the issues for you. Many thanks - JW
★★★★★ 1/5
TrustpilotZero stars
Tell you more about my experience WHY p4what ever won't do anything.
Michael · 26 September 2024
Agent replied · 23 October 2024
Hello Michael, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
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