Trusted Agent profile · Edinburgh
★★★★★
1,789 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,789 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,756
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotYou are perfect
When I call the company, they respond to me and provide very good assistance. If I file a complaint about poor or delayed repair, they are cooperative. Also, the employees and engineers who do the repair do their job perfectly.
1/5
TrustpilotYet again I try to report a repair only…
Yet again I try to report a repair only to be told its not an emergency. My extractor fan in the downstairs shower room has packed up. Not a massive problem but I can't open the window because it opens onto a public footpath, the house is already damp with mould on the ceilings and clothing in draws and wardrobes. This is not the only repair they refuse to do. My fence is falling down with all the fence posts rotten through, a tree at the bottom of the garden is rotten and hanging over the footpath yet they still expect the full service charge to be paid, in fact they recently raised the the service charges to cover tree maintenance it would be funny if not typical of the company. Why should we pay for a service we no longer get
1/5
TrustpilotLeaking roof not a emergency?
We reported a leaking roof to the repair call centre ( you cannot currently report a repair online as this it unavailable at the moment as they are only dealing with emergencies due to Covid) and they explained that they will only deal with emergency call outs. I would have thought water coming through the roof was considered that. However because the rain had stopped and the rain was coming through it wasn’t classed as a emergency and we were advised to call back when it was raining. Of course I complained and was then told I would receive a call by the maintenance team within 48 hours, of course no call arrived, as usual! This company are all about profit and care little for the thousands of tenants that are living in sub standard accommodation. The development in Thornaby, seems to have plenty of maintenance vans sitting about but very little work being done! I am currently collating information regarding the state of repair in neighbouring properties and will be writing to our local MP to try and make this company fulfil its obligations to its tenants. The websites look amazing but the company is not! In the meantime we have paid, as usual for a private contractor to repair the roof and will be submitting this bill through the small claims court.
1/5
Trustpilot3 nights on the row.Just been woken…
3 nights on the row.Just been woken again by a male booting our entrance door at a known drug flat.laurel Court, Boltin.Going again to complain to there CEO today. Allready had entrance door boarded up over 12 months and still not had glass replaced.They want to get to the flat thats gad broken windows unrepairable for 2 years that was found with drugs in on a police raid Needles found left about.Anti social behaviour.criminal damage but PFP do nothing but lie and say yes we are sorting it.4 years now.
5/5
TrustpilotThay have been great to deal with…
Thay have been great to deal with helpful in every way any of the agents we have dealt with have been brilliant and Ken the housing officer has gone above and beyond to help us with any issues.
1/5
TrustpilotNobody seems to listen to my concerns
Good morning Malcolm, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, SD
4/5
TrustpilotMy experience
I think it is a good, helpful company.
Good afternoon, we really appreciate you sharing your review of our service. Thank you! - MG
3/5
TrustpilotWaiting to long for repairs to be done
Good afternoon, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
1/5
Trustpilotif your A prostitute & looking for A rent free place then places for people is for you!!!!!
A prostitute & drug addict female has been living rent free for approx last 2 months in one of places for peoples property using it as A brothel & A drugs den which I've reported on several accasions to places for people,every time i report it to them i keep getting told they will pass this on to Robert shaw,talk about getting fobbed off everytime,so basically if your A prostitute & A drug addict looking for A property to live in rent free then places for people is the right place for you!!!!!
5/5
TrustpilotHelpful maintenance men
I have always had good experiences with the workmen, always polite and helpful.Have lot of bother with water/heating but usually get quick and positive results.Unfortunately any problems within the communal building don't get much help from office staff.
1/5
TrustpilotI've been victimised from day one
I've been victimised from day one. I live in supported housing because i have a disability but it's not visible Julie Gorton and Sarah Hanson, do harassment when possible.
Hi Annette, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service, all they want is your rent money.I have lived in my property for 7yrs in this time I have had to put up with my heroin dealing neighbour. I am woken at all hours of the night and disturbed during the day with people coming and going, knocking,banging and kicking at the door, even throwing stones to get his attention. He himself is a dirty tramp who stinks. His house is a complete tip and is not a home, it is more like a squat...somewhere just for him and his cronies to bang up smack....its like something out of Trainspotting the movie. He has rat traps in his home and is proud when he catches them....his record is 8 in one day!!!. I've had the pest controllers 8 times to my house because of him,4 times places for people have sent them, 4 times I've had to pay myself. All this antisocial behaviour and vermin problems have been reported endlessly and they are more than aware of this....but nothing is ever done. They have had complaints about this tenant for yrs. I have now been without insulation in my roof for nearly 8months due to having to have it all removed and vacuumed out due to the rat infestation,after which they also noticed that the rats had chewed through my lighting cables in my loft which they said was a fire risk. So I now need to have all the wires replaced before the installation of the insulation. As I said I have been without insulation for 8 months already which has cost me a fortune, on top of this I have been without lighting upstairs all over Christmas as they said it was a fire risk so they disconnected my upstairs lighting. I've had to use lamps and in the bathroom I've had to use candles. On top of this on Christmas eve I had a roof leak due to all the rain we had and it all ran down my living room wall coming in from behind my coving on the ceiling. IT IS LIKE LIVING IN VICTORIAN ENGLAND i have no lights,roof leaks and rats.My advice to anybody thinking of renting from Places for People is to think again.NO SUPPORT NO REPAIRS NO CARE
5/5
TrustpilotVery pleasant and pleasing experience
Very pleasant and pleasing experience. My letting agent Thomas Barraclough was friendly and accommodating. I felt at home even before i moved into my new home.Thank you Thomas and Places for People.
1/5
TrustpilotA summing up
Initially I was over the moon to get a flat amongst lovely friendly neighbours. Sadly the cracks soon start to show if you have any issues at all. You have to fight for everything down to a gate repair. I personally have repairs outstanding from 2 years ago and have even had to get environmental health involved for a leak which was left twice. I was shocked when every neighbour said these are the worst housing association ever but it is true. I notice there are a lot of reviews from people who have recently moved so it will be very interesting to see the same people review after 12 months.They do as little as they possibly can and pass problems around, hoping you will get bored and they wont have to do anything. The favourite line is "we don't have the budget" and 2nd favourite "I'll try to obtain funding" never to be heard about again. If you pay your rent and don't want repairs doing you are the ideal tenant for them as they will take, take, take but you get nothing in return. They are the worst housing association in the country and have no decent standards of living for their tenants at all
4/5
TrustpilotNice location for older people
Writing this on behalf of my mother. She was only a tenant for a short amount of time, after moving from her previous property of sixty years after a fall. Sadly after two months, she had to go into a care home. The property Sunrise Court, Gildersome, LEEDS, LS27 is a nice complex in church grounds, so very peaceful. It was nicely decorated and thanks to the previous tenant, my mother had fitted wardrobes and an electric fire. The property is all electric with storage heaters, some flats have been adapted to have walk in showers and others have a shower over the bath. My mother had new carpets fitted throughout before moving in, and after speaking to the agent Thomas Barraclough, he said we could leave them behind for the next tenant, which was good of him, as generally, things like that have to be removed. The flats come with a monitoring system, meaning elderly relatives who need help can get in touch with a control centre who then contact next of kin. I could recommend Places for People based on my dealings with them.
1/5
TrustpilotBewick crt Newcastle u/t
Workmen now work 24/7 hammering drilling, loud noises, policing corridors, I'm ill at the moment with chronic copd chronic emphasema I have a benine lump in my left lung (15mm) fibrosis of the left lung pneumonia in my right lung chronic sarcoidosis plus other ailments and a bad heart... I can't get any help I get kicked out of shops because of my constant coughing I have no family and live on my own when I complain the workmen kick my front door or stand out side my door as they know I'm isolating for my hospital appointment and to protect my self and others. Placesforpeople are now ignoring me... They allow workmen to use Threatening behavior and are very abusive, very lazy, they worked through 2 lockdowns, the council, police, wnt turn up or even take a complaint, workmen worked all through Christmas, Xmas eve/day (all day) boxing day (all day) Sunday (all day) and Bank Holiday Monday (all day) new years eve /day and are still hammering and being very abusive as there is no site foreman no management team lawless workers I've submitted quite a few complaints to placesforpeople about being attacked by the lift engineer and associates, about anti social and threatening and abusive behavior and noise level from the contractors and placesforpeople work force who claim to be council workers. Who work throughout the day late and early hrs of night time. I've also submitted a written record and photo n video evidence as well as written complaints I've had cleaners stand outside my front door mopping the same spot and when I go to put my rubbish out there are signs saying wet paint on the fire doors but no paint was applied.. Broken glass outside my door I even left a sweet on the skirting board and was still there a month laterI feel very suicidal very sad n confused as to why I'm being treated with such hatred. This has been going on for over a 18 months now....
2/5
Trustpilotrepairs are so slow
repairs are so slow, and never done properly.
Hello David, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
3/5
TrustpilotI moved here last November and didn’t…
I moved here last November and didn’t have heating in my living room until January so I didn’t get a good start. However we are having an upgrade to our homes now so I hope it all goes well.
1/5
TrustpilotFlammable flat
My flat is in a building constructed by Allenbuild, which is in the Places for People group. Intrusive surveys have found major defects in the building, breaching fire safety regulations from the time of construction (missing cavity barriers and insulation etc). This means we are not allowed to live in the building without a horrendously expensive waking watch (people paid to walk around the building 24 hours a day looking for fires).I asked David Cowans (Group CEO) on Twitter what he thinks about developers responsibilities to pay to fix buildings not compliant with fire safety regulations since the time of construction. His response was to block me.
5/5
TrustpilotI have delt with Lia Matson she has…
I have delt with Lia Matson she has been amazing, and has helped me with all enquires and made me feel so welcome to pfp. Any questions I've had have been answered promptly all emails have been responded to efficiently. She is really friendly and obviously knows her role shes very kind and helpful looking forward to my move and having her as my housing manager. Emma Harrison has also been a great help thank you ladies appreciate all you have done. : )
3/5
TrustpilotGood experience but after care isn’t great
Had a really good experience buying our house and leading up to moving in, but the aftercare let the whole experience down. Communication was very poor.Overall, still had a good experience and I’m happy I’m my home.
5/5
TrustpilotRegan Spence and Loraine Smith-Moore
I wanted to give some positive feedback due to the support I've been getting, mainly from Regan Spence during a difficult time. She's been very helpful, supportive and friendly when it came to our talks and she is very understanding. Also I wanted to add, at the very beginning I was speaking to a lovely lady called Lorraine Smith-Moore who was also very lovely and friendly and gave me useful advice. They have both been really considerate. Also Karice from the Mansfield area rings me back pretty much right away to help out, and she has done what she can to help, again very friendly. All staff including receptionist have all been very friendly and compitent.
5/5
TrustpilotRegan spence
I have been a tenant with places for people for a year and a half and although I am leaving because I have outgrown my property. I just wanted to personally thank regan she has been amazing she is always there at the end of the phone trying to help and support in finding another property or to give her words of advice and although we was wasn’t successful in finding a new property regan did everything she could for me and I have no doubt if I was able to stay regan would of still done all she could.It has been the toughest year with the pandemic but her support has been outstanding especially through these very difficult times for us all and I couldn’t thank her enough I wish you all the best Take care
1/5
TrustpilotDisgusted in the level of service
I’ve paid rent to this company for coming up to 7 year in December & I’ve now been waiting 2 months now for someone to come fix my window that won’t close due to no handle on my window as it just broke, so my bedroom is freezing as it’s bloody winter, so heating bill is sky high (waste when it’s just going out the window). I had an appointment that got bumped 3 weeks before they was due out & have been on the phone every week without a fail to bring it forward & just get passed about. They rung me last week when I was at work saying someone has cancelled they can come in the next hour, sorry I’m at work I can’t & then nothing off them until I contacted them. The same repair is also to fix my windows throughout the house as the profiles have gone & it’s causing condensation which is causing mould. I have a 7 year old with asthma & each week I have to clean round his window with Astonish mould spray but apparently this isn’t an emergency cause I have it under control, like I’m going to allow the mould to build up & put my child’s health at risk. This is just disgusting if you ask me & for a company the size of them just shows it’s all about money!!!
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