Places for People Edinburgh reviews

★★★★★ 1/5

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I'm absolutely disgusted of this…

I'm absolutely disgusted of this housing association I've had no heating for 3 weeks no hot water disgusting attitude of customer service had to take time iof work when they said they would be out . Communication is shocking and there sub contractors have no people skills at all 😠😠

Deborah · 14 November 2019

★★★★★ 2/5

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As a Tenant this is my personal opinion…!

As a Tenant this is my personal opinion of places for people and how things are dealt with.We have been suffering noise from the above flat over 17 months we have made numerous complaints but nothing has been done. The tenants haven’t been living at the property since February this year how ever the son has now moved in we have to put up with his abusive behaviour his shouting and foul language he has constant arguments with his girlfriend that spills into The street we have filled in a form regarding this and we have had Victoria Ingham ASB office out but again nothing has been done it seems like places for people are allowing tenants to sublet their properties and turn a blind eye as long as they get there revenue.Maria

Mrs · 2 July 2020

★★★★★ 3/5

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I've been with PFP homes for over 20…

I've been with PFP homes for over 20 years I've been told twice by two housing officer s I would get a new kitchen ( hasn't arrive) my front bedroom window looks like a big water fall when we have a storm ,there come our look at gutting clean it .then leave it the rain comes through the window and now has come through the brick wood and started with black mould in the corner of the bedroom, on the electrical and plumbing staff you can not fault them .

Carol · 2 July 2020

★★★★★ 1/5

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Pfp are the worst housing assosiation

Pfp are the worst housing assosiation. Iv had bedroo. Ceiling collapse n now sleepin on mattress on floor due to neglect of repairs. Fed up of lies and neglect. Im living in a death trap with no support from pfp. Utter disgrace. Lost my family bible when ceiling collapsed. Whole bedroom covered in asbestos fibres. Still not replaced evetything as have had 4 operations. 5 mnths on and still hearing lies and bull.... area manager promised me the earth if i didnt make a claim for anything. Still waiting!!!!! Places for people are a terrible organisation n i wouldnt use ther properties as kennels

Julie · 30 June 2020

★★★★★ 3/5

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I was not happy as I put in 3 request…

I was not happy as I put in 3 request for repairs, and I got the emergency water leak sorted the next day, and the other 2 repairs you cannot give me a date for the repairs as i have to wait till I receive a letter from you and thats why I put 3 stars for very poor communication and having to make us wait till you are ready to give us a date.I understand we are in a Pandemic but now we are coming out of lockdown and services should resume back to normal.

Mr · 30 June 2020

★★★★★ 1/5

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Shambles of a landlord

Shambles of a landlord, arrogant, uncaring, completely out of touch with the people in it's charge who live in their properties. Overrun by corporate management types who have no care or understanding of the lives of ordinary people. 'Spendthrift' penny pinching slum type landlord who refuse to spend a penny more than they are legally required to do maintaining the properties they have, rather than seeking to 'invest and expand their portfolio', as though they were some kind of private/corporate landlord, rather than a social housing housing association. The current management structure (and many of the staff) have no ability to comprehend, or understand the lives of the people who live in these properties, often appearing to regard them as less than animals. Here in our estate, during the worst of the pandemic so far, they closed our communal bin areas off, because they accused us of having 'gatherings' there, like somehow they regarded us as lower than rats. Right now they are refusing all repairs, except what they decide from a small list are 'emergency repairs'. God knows what they are doing with all the money they are saving from not doing normal repairs, while the longer they leave these repairs, the more their properties slip into a state of slum status.

George · 30 June 2020

★★★★★ 1/5

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They helped ruin my life....

They helped ruin my life..... Made a bad situation worse..On top of that they didn't address issues I had in my flat .....one substandard heater to heat the flat.....damp and leaks from above frequently.....they made my life hell...

PC · 30 May 2022

★★★★★ 5/5

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the operator on the phone was polite…

the operator on the phone was polite and cheerful she kept apologising because her computer was slow the 2 workmen that come got on with there job with no fuss very pleased

Douglas · 17 December 2024

★★★★★ 5/5

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Regan has been amazing through out

Regan has been amazing through out, she has kept me informed and made this whole process less stressful. I am very grateful so massive thankyou to regan Spence

Lauren · 2 June 2021

★★★★★ 5/5

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Changing appointment time

Changing appointment time. 01/10/2024. I only had a short waiting time and was offered the option of a call back. The person I spoke to was helpful and found a slot which was more convenient for me.

ChristineHill · 1 October 2024

★★★★★ 5/5

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Everyone that I've needed to speak to…

Everyone that I've needed to speak to for my nice new home, have really gone ubove and beyond to help me,Fantastic people.

Mr · 1 November 2023

★★★★★ 5/5

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Rang on Friday and spoke to a gentleman…

Rang on Friday and spoke to a gentleman who was so polite and really listened. All the people I have spoke to at Places for People have always been professional and very helpful!!!

Lisa · 4 December 2022

★★★★★ 1/5

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Fake indignation, secret discussions and a denial of natural justice used by Places for People managers in Preston to render me persona non grata...

Believing I was acting as a decent, conscientious resident, in March 2019 I complained about the appalling state of communal area at the rear of my ground floor home which began to resemble a junk yard as residents left all manner of items there. As per usual with Places for People (PfP) managers things dragged on and in September I initiated a discussion with the Place Manager to discover precisely what rights tenants had in relation to communal areas. The manager seemingly viewed ill-intent in my questions however, closed down the ‘discussion’ and refused to engage any further. In response I made a formal complaint in the belief that officials are accountable to rent paying tenants.Weeks later, in December, a drunken neighbour knocked at my front door subjected me to vile verbal abuse on my doorstep telling me to “f*** off”, which Greater Manchester Police logged as a “public order offence”.This prompted senior PfP managers to act. Putting two and two together, they completely got the wrong man. The digital audio recording I’d captured of that incident proves beyond a shadow of a doubt that I am the innocent victim and that my neighbour is guilty of anti-social behaviour, as indeed the Places for People Tenancy Enforcement Manager clearly recognised.I should point out here that I am 73-year-old man and my anti-social neighbour is a good deal younger and burlier than me.However this crucial fact was unknown to plotters in Preston as they began to hatch a secret plan to not only end that discussion about communal areas but to freeze me out altogether, as I would soon discover. This was achieved by using fake indignation as the basis of a complaint against me, arranging secret meetings of which I had absolutely no knowledge and then arbitrarily banning me from contacting PfP officials other than my ‘designated single point of contact’ for a whole year, until January 2021.All this was not only done in secret but I wasn’t even granted any opportunity to state the facts or defend myself. Essentially I’d been rendered persona non grata on the basis of a kangaroo-style court secret hearing that found me ‘guilty’ without my either being informed of the ‘charges’ against me or given any opportunity to defend myself. This is how totalitarian despots and dictators behave, yet this is how managers at Places for People in Preston behaved in order to freeze me out and silence me. I appealed against this decision of course but my appeal was summarily dismissed, so I am now taking my case to the Housing Ombudsman service in my quest for some justice. Interestingly the senior manager who dismissed my appeal not only revealed the “confused” and chaotic scenes as PfP managers scrambled to banish me for a whole year but he also named those involved in the underhand, cynical moves against me.I am now taking my case to the Housing Ombudsman service because PfP senior managers and their dutifully obedient underling ‘yes’ men and women clearly have no concept of justice or fair treatment. Not only have they trampled underfoot their own Customer Service Charter but they have breached both the Behaviour Policy and seemingly have no understanding of their legal obligations under the Equality Act 2010.PfP’s Customer Service Charter for example pledges “we pride ourselves on excellent service at all times”, will uphold “visible and transparent service standards”, “regularly tell you how we are performing”, while “listening to you” and be “respectful, courteous and honest”. Yet there was certainly no ‘excellent, visible and transparent service’ here, nor any evidence of ‘listening’ or any ‘respect’ or ‘courtesy’ in the way this matter was handled. Yet all these worthy pledges have been unceremoniously trampled into the dirt by arrogant PfP managers.My hope now is the Housing Ombudsman service will deliver the justice I have been so callously denied by hard nosed, arrogant PfP managers.Alan O’Day Scott

Alan · 9 April 2020

★★★★★ 4/5

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Love the flat

Love the flat, area is perfect for me. The process was very easy. The lady who assisted me in the application, viewing, etc was great, very helpful. Repairs done efficiently. The only downside is the state of the flat, even though I got £100 B&Q vouchers it’s nowhere near enough to sort the flat out. Not one room was presentable. I will get sorted it’s just going to take time, but I’m going to be very happy here

Susan · 9 November 2020

★★★★★ 5/5

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Had a very lovely lady help me out this…

Had a very lovely lady help me out this week, I had a leaking tap I noticed on the web site that only if it's an emergency will they come out. But I am disabled and she said no problem and put the order through. Next day the most grumpy plumber ever turned in full antivirus gear, he was complaining it was not an emergency and why was he called. I thought grumpy old git he will get paid regardless, so places for people if you could have a word with your emergency plumber who attended 202 parmentergate court Norwich nr1 1pf and have him adjust his attitude towards disabled people it would be appreciated . Your company is fantastic and very caring in this time of extreme stress.

Sasha · 3 April 2020

★★★★★ 1/5

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scammers

scammerskicking out people to just send them to council where it addresses still to them ......is scam and very disgustful play but hackney council mobs behave and are corrupt with places for people for years no disgust scam and racist game BE CAREFUL FROM THIS SNAKE SCHEME DEAR PEOPLE

Angeliki · 14 November 2019

★★★★★ 5/5

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They have Amazing customer service

Mr · 24 September 2024

★★★★★ 4/5

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Places for people are a fantastic…

Places for people are a fantastic housing association however the only downside is that they don't upgrade their properties much. If you need a repair though they are pretty quick to respond and very friendly 😊

Allison · 8 October 2024

★★★★★ 5/5

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Today I went to view a property at…Louis le Prince

Today I went to view a property at Louis le Prince and the housing manager Tom , was brilliant he answered every question I asked made me feel valued and that what I was asking was important. His knowledge of the building was great to . I never felt pressured to make a decision and he verbalised that he understood the enormity of the life decision I was making . Great Guy all round 👍👍👍

Julie · 16 June 2021

★★★★★ 5/5

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Excellent company to deal with

Excellent company to deal with, they have always respond to all of my queries even as an applicant. And recently when I was contact for a property Kerry the staff member who dealt with the offer was so helpful and friendly.Thanks

Viva · 23 October 2021

★★★★★ 1/5

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Mickey mouse administration team

Can't even keep a direct debit up and running for rent! Then they ring me for permission to set it up again taking no details it's just a idiot administration company. The worst company I have ever dealt with in ages!

Barney88 · 21 October 2021

★★★★★ 5/5

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To protect the environment, we must feel responsible and take care of our family, and feel responsible for maintaining the houses you live in and try to maintain and care for it.

Hello, the only thing I can say about you is, according to my experience, you always had and still have the best service in any situation, I thank you for your humanitarian service and behavior.Kind regards⚘️

Stephan · 2 October 2024

★★★★★ 5/5

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The housing officer lia went out her…

The housing officer lia went out her way to maksure we had everything we needed for mums new home and explained everything clearly to us.

Daisie · 24 July 2023

★★★★★ 5/5

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Tom barraclough

Hi Tom,The move went really well thanks to your professionalism and the way you made everything so smoothly, we are over the moon with our new home and I would definitely recommend places for people to anyone Thanks againNeil and Deborah

Neil · 5 October 2021